Durban House Nursing Home

33 Woodley Lane, Romsey SO51 7JL
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9.7 72 Reviews
  • Durban House Nursing Home, Romsey
Durban House Nursing Home is situated about a mile or so away from Romsey town centre and offers excellent accommodation for nursing, dementia and end of life care.

Durban House Nursing Home gives a feeling of 'home from home' and focuses on providing a more homely and intimate environment rather than a hotel style way of living. This means the home has a very relaxed atmosphere where everyone feels welcome.

The team at Durban House understand that people need nursing care for a variety of reasons. Carers are able to offer a varied range of services and are always on hand to speak to in general terms or with regard to specific needs.

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Care Provided by Durban House Nursing Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2006

Funding & Fees Guide for Durban House Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,350
    • Self-Funded Residential Dementia Care £1,100 – £1,350
    • Self-Funded Nursing Care £1,200 – £1,400
    • Self-Funded Nursing Dementia Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,100 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,350
    • RESPITE Self-Funded Nursing Care £1,250 – £1,450
    • RESPITE Self-Funded Nursing Dementia Care £1,250 – £1,450

  • Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT and any spending money needed for trips.
  • (these prices are only a guideline, please contact Durban House Nursing Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking available


Durban House Nursing Home Reviews (72)

Total of 72, showing 41-60
9.7

Durban House Nursing Home has a Review Score of 9.7 (9.685) out of 10, based on 15 reviews in the last 2 years. Over all time Durban House Nursing Home has 72 reviews.

Overall Experience

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  • 21
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Date Published

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Review from Neil S (Son of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the service my mother receives. I feel she is valued and safe and well looked after. I can't speak highly enough of the staff and care home of Durban House.
Very happy and thank you.

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Review from Karen S (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that is provided to our father, he is content and happy, the staff are always kind and caring, he is always clean and the room is spotless.


Food is excellent and there is always a good choice, it is presentable!


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Review from Alan H (Son of Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very well cared for by professional and caring staff.
The food is excellent, the house is clean with good quality furnishings.

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Review from M J (Husband of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Wife is now in Durban House, she has cancer and is now quite frail. Everybody at the home has been so welcoming to me and my Wife. My Wife knows all the staff already and says they are extremely caring. We are very happy that she is at Durban House. A great weight has been lifted off my mind.

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Review from Susan F (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Durban House since 11th April 2018. She came from our local hospice. From the first day she said she loved her room and the staff were so kind.
My mother is really enjoying the food and everything about the home. Everyone is so caring.
My fathers health has also improved.

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Review from M S (Husband of Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Based on three months experience, I have found Durban House to be well-managed and friendly. The staff are almost always helpful and considerate and make good use of the facilities. The food is good and widely praised by the residents.

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Review from Jonathan C (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Durban House from hosptial for end of life care. We were very pleased with the way she was looked after for her final few weeks.

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Review from Sandra D (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been a resident in Durban House for just over two months. The home is well cared for and the staff create a warm, homely atmosphere. They treat my mother who can be excellent with respect to her medical need, keeping me well informed. The staff are welcoming when we visit and there
are always plenty of them around to see to the resident's needs. We are pleased to have chosen Durban House knowing that our mother will be looked after in the best possible manner until the end of her life.

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Review from Teresa J (Daughter of Resident) published on 22 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Durban House when his last care home closed and it became obvious he needed nursing care. He settled in very well and didn't seem to us, his family, too confused with his new surroundings. He has a beautiful large room looking out onto part of the garden which he loves. No matter
what time of day I visit his room is always immaculately clean, as is my dad. I am very happy with his care and also very happy with the huge range of activities that take place at Durban House to keep the residents/service users stimulated.

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Review from W H (Sister-in-law of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our feelings about this home are very good.
Our relative seems very happy there.

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Review from Helen F (Wife of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has bee at Durban House for just over a month. The care he receives is exemplary. The surroundings and facilities are beautiful and all the staff are so welcoming and caring. I really don't think he could be anywhere better.

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Review from Geoff H (Son of Resident) published on 31 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two weeks at Durban House having respite care. The standard of care is of a very high calibre. Staff are very responsive to service users needs. Over the two weeks, staff got to know my mother on a personal level. She felt at ease with staff who have a very professional approach
to routine procedures and keeping residents safe at all times (security of the building). We would not hesitate to use the services of this residental care home again.

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Review from S O (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Durban House Nursing Home is a bright and clean care home with modern facilities. The majority of staff are warm and friendly and some are truly excellent. The activities coordinator provides a good range of stimulating activities and my mother is very happy here. She is well looked after, well-cherished
and safe.

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Review from C S (Granddaughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always cheerful and pleasant to residents and visitors. There are a lot of events and outings. My grandmother is well looked after and the staff go above and beyond on special occasions such as her birthday.
There are daily activities organised to enrich the resident's lives and plenty of
animal visits and parties.

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Review from J W (Wife of Resident) published on 18 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Durban House for six years. The family are very satisfied with his level of care.
He is well looked after and cared for.
The staff are very caring and helpful to him and myself. Any health issues are dealt with quickly and his GP is called when necessary.
I am very
happy with all aspects of his care.

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Review from L S (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been at Durban House for 5 years now and he has always been looked after very well by all members of staff. The home treats everyone with respect and makes all very welcome, nothing is too much trouble if you want help and discussions about health matters.


Staff are always happy and

friendly and it's like going into a home, not a nursing home, it always feels relaxed and calm.

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Review from John D (Son of Resident) published on 11 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Durban House Nursing Home from a care home situation. She has improved remarkably over the past six months, gaining a little weight (which was badly needed).
The standard of care and time spent with her by Durban House has resulted in a much happier and fulfilled lady.

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Review from Joy C (Daughter of Resident) published on 6 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care from all staff. Residents treated with dignity and respect. Time and patience and caring attitude shown at all times.

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Review from L P (Daughter of Resident) published on 28 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is very happy and well looked after. Friendly staff who are very welcoming, keep us informed and always willing to answer questions. Residents are allowed to mix with each other no matter what difficulties they have, which is lovely.
Very homely.

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Review from Diane T (Daughter of Resident) published on 26 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Durban House Nursing Home for 20 months and I have never had cause to complain about the care she receives. All the staff treat the elderly with dignity and are very attentive. The home is spotless. Never any nasty whiffs. All the rooms are tastefully decorated. Light and bright.
Good food, well presented. Monthly programme of activities. Management approachable at all times. Knowing my mother is being well cared for gives me peace of mind.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Durban House Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.685 for Durban House Nursing Home is calculated as follows: ( (125 Excellents x 5) + (50 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 178 Ratings = 4.685

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Durban House Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Chelsea Cavill

Job Title: Home Manager

Joined: 2024

Chelsea has been working in social care for over 18 years, gaining experience across a range of roles including domiciliary care in the community, live-in care, residential, and nursing homes. Starting her career as a care assistant, she has worked her way up to become the manager of Durban House. Chelsea has also worked as a trainer in social care, with a strong belief in developing staff to reach their full potential. She is proud to lead the incredible team at Durban House, who strive each day to provide the highest quality care to residents, always putting their well-being at the heart of everything they do. One of the reasons Chelsea chose to work for Kindred Care is the exceptional community of support it offers, which she believes is second to none.