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Emsworth House has a Review Score of 7.6 (7.569) out of 10, based on 1 reviews in the last 2 years. Over all time Emsworth House has 2 reviews.
Review from Roy E (Partner of Resident) published on 15 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
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Review from Yvonne B (Daughter of Resident) published on 12 August 2021
Submitted via Website •
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Overall Experience
2.0 out of 5
Reply from Emsworth House Emsworth House, Registered Manager at Emsworth House
Response on behalf of Hampshire County Council:
Our care staff go to great lengths to ensure those they care for are well looked after and safe – and our team at Emsworth House continue to work extremely hard to deliver the best possible care. The COVID-19 pandemic posed unprecedented challenges for our residents, their families and our employees and we understand how difficult it has been for so many during this time, particularly for those who have lost loved ones. In cases where families may be unhappy with an aspect of the care provided, we would urge them to speak to our Adult Social Care team at the earliest opportunity, so that we can take whatever remedial action may be needed to ensure that the very best possible support can be provided for their loved one.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 7.6 (7.569) out of 10 for Emsworth House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.500 for Emsworth House is calculated as follows: ( (5 Excellents x 5) + (5 Goods x 4) ) ÷ 10 Ratings = 4.5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.069 Points relating to the number of positive Reviews for Emsworth House is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4. 1 Positive Reviews ÷ 14.4 = 0.069
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 20 Apr 2023
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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