Barchester Flowerdown Care Home

50 Harestock Road, Winchester SO22 6NT
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9.8 92 Reviews
  • Barchester Flowerdown Care Home, Winchester
Flowerdown Care Home is situated in the quiet village of Harestock just off the M3, nestled in leafy surroundings, with Winchester shops less than 10 mins by car.

Flowerdown provides first-class residential and nursing care, offering respite and short breaks, as well as permanent care placements.

The home benefited from a full refurbishment completed in mid 2024. The refurbishment included all areas of the home from bedrooms to communal areas, the finish is exquisite and has given the home a warm, comfortable but high class feels.
Set over two floors, with spacious lounge areas and first class restaurant dining rooms on both floors, where food is prepared by award winning academy trained chefs.

The home has benefits from large landscaped gardens with seating areas and walkways - perfect for sitting and relaxing or taking in the beautiful scenery. The home and gardens are set back and this allows the home to be a peaceful and tranquil environment.

There's also a wide and varied activity programme, scheduled for group activities, or offering residents one to one activities of their choosing and tailored to their individual request.

The café bistro is open to all, boasting delicious freshly made cakes, please pop in, enjoy a slice of cake, see the home and meet the wonderful team - no appointment needed.

Care Provided by Barchester Flowerdown Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claudia Nunes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Flowerdown Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,905
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.


  • (these prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Open to visitors at anytime.


  • Parking
  • Free parking available on site


Barchester Flowerdown Care Home Reviews (92)

Total of 92, showing 21-40
9.8

Barchester Flowerdown Care Home has a Review Score of 9.8 (9.777) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 92 reviews.

Overall Experience

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Date Published

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Overall Experience  Overall Experience 4.0 out of 5

My elderly mother had to be admitted quickly due to a rapidly changing situation at her home. The staff and care being provided to Mum is fantastic and we are forever grateful for the home being able to take over mum's care when we children could not provide the level of care or safety that she needed.
Mum
sees the staff as friends. She loves the food and has a particularly lovely room overlooking the gardens.
The peace of mind I as her daughter have is invaluable. Thank you everyone.

Reply from Hadrian Rodriguez, General Manager at Barchester Flowerdown Care Home

Thank you for the kind words. We will continue to improve the home and provide passionate care to everyone. We value the trust you have provided us in caring for your mum.


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Overall Experience  Overall Experience 4.0 out of 5

Due to rapidly changing circumstances at home, we came to Flowerdown with little notice. From the moment I walked in and was met by the manager, I knew this was the right place to give the support my mum needed. The care and kindness has been outstanding, the food delicious (my mum's words) and the
understanding of the care team has been first class. Thanks to all the staff who have helped us, you have been amazing.

Reply from Hadrian Rodriguez, General Manager at Barchester Flowerdown Care Home

Thank you for your kind words. We aim to provide the best quality care to individuals regardless of need, and it's my team's pleasure to provide such service.


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Overall Experience  Overall Experience 4.0 out of 5

Prior to coming to Flowerdown, I was given to understand that physio would be readily available to help my mobility. I have been here for 7 months and have now been told physiotherapy is not given and I was misinformed. However, I would say that under the excellent care of the head nurse, my overall
health has improved immensely. I recommend all the staff take the NVQ qualification.

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Overall Experience  Overall Experience 5.0 out of 5

I have been here for 2 months and I have no complaints at all. If it was not for my dog I would like to stay.

Reply from Hadrian Rodriguez, General Manager at Barchester Flowerdown Care Home

Thank you for your kind words. We at Flowerdown Care Home aim to provide the best care to our residents regardless of the length of stay.


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Overall Experience  Overall Experience 4.0 out of 5

Mother was admitted directly from hospital for end of life care. She was warmly welcomed by the staff and this set the tone for her stay. A good balance of nursing, care activities and food. Our thanks to the manager and the team for looking after mum. The only negative which might have put us off selecting
the home was the need for redecoration, which is planned, but the care was much more important than the decor. Special thanks for being there.

Reply from Hadrian Rodriguez, General Manager at Barchester Flowerdown Care Home

Thank you for such kind words, David. We at Flowerdown will continue to create an atmosphere of safety and security for anyone who needs care - that does not only extend to our residents but also to their families. A holistic approach that will continue to develop. We wish you peace and joy throughout.


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Overall Experience  Overall Experience 4.0 out of 5

My mother spent nearly 2 years in Flowerdown prior to her recent death at 100 years of age. She arrived just before Covid restrictions began and so experienced all the necessary restrictions imposed to keep residents safe and healthy. It was a difficult time for her and her family, but we are so grateful
to the staff for looking after her so well. They were excellent. The care, attention and love they gave to my mother was much appreciated.

Reply from Hadrian Rodriguez, General Manager at Barchester Flowerdown Care Home

Thank you for your very kind words. We aim to provide holistic care to every individual at Flowerdown Care Home and continue to maintain such good standards of care throughout someone's life. A life filled with such good memories that we at Flowerdown are happy to be a part of even if it was just 2 years out of the century!


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Overall Experience  Overall Experience 4.0 out of 5

My mother's physical needs were well cared for, but particularly after Covid limited things, shortage of activities, interesting events and staffing problems made life very boring for her. We appreciate the staff's efforts to cope under these circumstances though and thank them in particular the manager.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Your kind words are very much appreciated. We will continue to ensure that everyone at Flowerdown will receive such holistic care from all our staff. We wish you well.


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Overall Experience  Overall Experience 4.0 out of 5

My friend was greatly comforted by the consistent kindness and cheerfulness of all the staff - they were always ready with sympathy and encouragement for her. She also appreciated their tolerance and efforts to meet her needs.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for taking the time to review our home. I will ensure that your kind words are relayed to the team.


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Overall Experience  Overall Experience 5.0 out of 5

All the staff at Flowerdown at very kind, patient and helpful. They have the well-being of residents as their top priority and have always been willing to answer any questions I have. Thank you for everything you do.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for taking the time to leave a review and for the lovely compliments. Our residents at Flowerdown are always at the forefront of our minds, the care and service we provide to both residents and their families are incredibly important to all of us. I will share your comments with the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

It's difficult to describe the exemplary care, devotion and professionalism of the team in Flowerdown. Mum had a horrendous experience of complete lack of care in an establishment with a highly branded reputation previously, this totally changed from the second she arrived. The leadership is dedicated,
relentlessly supportive and quite frankly my sister and I felt like Mum was the only resident given the level of care and attention provided. It is like that 24 hours a day. Mum's room was beautiful, the grounds are wonderful and the care surpassed all of that. We reached the end with Mum earlier this week. It would be true to say that Mum has had the best last four months of her life here. Our deepest thanks and gratitude for the leadership and the team at Flowerdown - you rock, every single one of you. Without you and your support, this time would have been so difficult, it is due to your focus, care and dedication that you have made our time so precious too. Thank you.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for taking the time to leave a review and for the lovely compliments. Our residents at Flowerdown are always at the forefront of our minds, the care and service we provide to both residents and their families are incredibly important to all of us. I will share your comments with the rest of the team.


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Overall Experience  Overall Experience 4.0 out of 5

My mother was discharged from hospital to Flowerdown to receive end-of-life care. The care that she received whilst in the home, for the short time she was there, was very good. The nurses and staff showed mum compassion and did all they could to keep her calm and comfortable which was all we could
ask for.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for taking the time to leave a review. The care and service we provide to our residents are very important to all of us and I will have great pleasure in passing your comments onto the team.


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Overall Experience  Overall Experience 5.0 out of 5

My father was at Flowerdown Care home for almost two weeks of palliative care. We found the home to be very friendly and my father was always kept clean and tidy in a lovely room with a view of the home's garden. At a personally difficult time, we found the staff to be supportive, sympathetic and respectful.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for taking the time to review our home and for your positive feedback. The care and service we deliver as a team to our Residents and families are extremely important to us. I will share your feedback with the team.


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Overall Experience  Overall Experience 4.0 out of 5

Mum was admitted for respite care until she sadly passed away. The standard of care she received was very good, the staff were very compassionate and helpful. We were able to visit once a day with a Covid test and PPE provided. Overall we were very happy with the care Mum received.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for taking the time to review our Home and for your lovely comments. The care and service we deliver as a team to our residents and families are extremely important to us; I will share your feedback with the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother came to Flowerdown nearly four years ago, following neglect at another home and a hospital admission. I refused to allow her back in and set out to find somewhere more suitable. I felt the love, care and compassion of the staff the moment I stepped through the door. She was there for four
years. She was welcomed and extremely well cared for. Her individual needs catered for and respected. She was treated with dignity and compassion. During the last year, her health sadly deteriorated and she remained in her bed. Because of covid, of course, we couldn’t visit which made it hard. Both my brother and I had weekly FaceTime with mum. Because of her health, she didn’t know who we were or want to look at the screen. The staff respected our wishes to us not wanting mum disturbed and turned the iPad around so we could see mum but her not see us. This was incredibly vital to us at the horrid time of covid we could see for ourselves she was okay. She sadly has now passed away. I cannot fault them.

Reply from Urmi Valand, Acting General Manager at Barchester Flowerdown Care Home

Thank you for your feedback which is very much appreciated. It is important for us that all residents feel part of our family in Flowerdown and that the care that is needed is supported in the way in which each individual would wish it to be. I have passed your lovely comments to team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted to Flowerdown Care Home at the end of January following a stroke. My brother and I were kept informed of the situation by the staff at Flowerdown and we were able to visit mum on several occasions. We were happy that mum was being well cared for in her last few days.

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Overall Experience  Overall Experience 5.0 out of 5

At the beginning of the pandemic, our mum transferred to Flowerdown following a short stay in hospital, where she was being treated for an infection and the effects of delirium. As a family, we were extremely concerned about her going into a care home at that time but we quickly realised that Flowerdown
was an extremely well-run and caring home and that Mum was in the best possible place. Since she's been at Flowerdown, we have been very impressed with the way that the home has engaged with us in the delivery of her care and in how they've updated us on any issues and involved us in finding solutions. The staff are brilliant, showing great empathy and respect to the residents. Being able to visit Mum in the garden throughout the summer has been a real bonus and we are delighted with the new indoor visiting room. We would certainly recommend Flowerdown as a safe, warm and caring home and take this opportunity to thank all the hard working, caring staff at Flowerdown.

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Overall Experience  Overall Experience 4.0 out of 5

My dear Dad was admitted to Flowerdown for end of life palliative care, following a dreadful few weeks in hospital and the shocking news that nothing further could be done for him. We had huge reservations about a nursing home for him, but the care he received was excellent. He was washed properly
every day, clean clothes, a peaceful room with a garden view, and requests from us were considered and accommodated where possible. We asked for a second table at his bedside, as he was bedbound and upset that he couldn't reach things, and one was found for him. The staff were kind and attentive, and we did feel relieved he was being looked after properly at last. Management was excellent and supportive, as we found it incredibly distressing that all our visits were socially distanced from the garden/doorway due to the Covid19 restrictions, but they were empathetic to our grief. At the end, he was gently supported as he left this world, so thank you from our family.

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Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Flowerdown Care Home for six months and I cannot speak more highly of the care he is receiving. On his path with dementia, the staff have shown great patience and understanding and have been happy to maintain a link with me personally during the months that I have been
unable to visit him because of the virus. Recently, the management have created a visitors' 'pod' which is a small sectioned-off bit in one of their lounges, with two armchairs and a specially set up sound system enabling the resident and their visitor to hear each other through the perspex screen. It is brilliant. Thank you Flowerdown!

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Overall Experience  Overall Experience 5.0 out of 5

I haven’t been at the home long but am really happy here. Everybody is so kind and helpful, nothing is too much trouble. The activities are very good as is the food. I’ve made some really good friends here.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Susan, Thank you so much for your review, we are very pleased that you are happy living in Flowerdown and are enjoying life within the home.


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Overall Experience  Overall Experience 5.0 out of 5

I have been at the care home for six years and I have been very happy over the years. I've made many friends. The carers are very helpful and present. The food Is excellent. The room I have is pleasant and I have a lovely view of the garden. I like everyone in the lounge and activities.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Doreen, Thank you for your review we are delighted that you are happy living in Flowerdown and have made many friends whilst living here.


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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Barchester Flowerdown Care Home is calculated as follows: ( (165 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Requires improvement

  • Caring

    Good
  • Effective

    Requires improvement
  • Responsive

    Requires improvement
  • Safe

    Requires improvement
  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 14 Feb 2025

Please contact us for our current vacancies


Awards / Recognitions (26)

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Meet the Team (12)

Claudia

Claudia Nunes

Job Title: General Manager

Joined: 2020

Hello, my name is Claudia and I am very excited to join Flowerdown Family.


Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.


I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends


Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.


Susan

Susan Goodhew

Job Title: Resident Ambassador

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.


Leanne

Leanne Brown

Job Title: Administrator

Joined: 2022

I joined Flowerdown Care Home in February 2022.


I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.


I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.


Elvans

Elvans Pascual

Job Title: Senior Nurse

Joined: 2021

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.


As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.


We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.


Pat

Pat Elkins

Job Title: Laundry Assistant

Joined: 2001

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.


Ian

Ian Gregory

Job Title: Gardener

Joined: 2013

I have worked for the care sector in many roles for over 20 years.


My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.


I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.


I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.


I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.


Shomas

Shomas Rai

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.


I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.


I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.


Marcela

Marcela Vasilu

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.


Mary

Mary Popadiuc

Job Title: Housekeeper

Joined: 2023

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.


Kirsten

Kirsten Brown

Job Title: Admin Assistant

Joined: 2023

I joined Flowerdown Care Home in February 2023.


I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.


Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can


Jander

Jander De Sousa

Job Title: Head Chef

Joined: 2023

Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.


Jeremy

Jeremy Caesar

Job Title: Head of Maintenance

Joined: 2025

My name is Jeremy known as Jez. I have spent 39 years in the kitchen, bedroom and bathroom industry, as an installer, project manager and technical; surveyor.


I now look to use my knowledge, experience and skills at Flowerdown Care Home, supporting the residents and team to maintain the lovely environment that we have.


Outside of work I enjoy tinkering with motorbikes and radio controlled models, as well as rehearsing an open mic at a local club as I play rock and blues harmonica.