Barchester Flowerdown Care Home

50 Harestock Road, Winchester SO22 6NT
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9.8 92 Reviews
  • Barchester Flowerdown Care Home, Winchester
Flowerdown Care Home is situated in the quiet village of Harestock just off the M3, nestled in leafy surroundings, with Winchester shops less than 10 mins by car.

Flowerdown provides first-class residential and nursing care, offering respite and short breaks, as well as permanent care placements.

The home benefited from a full refurbishment completed in mid 2024. The refurbishment included all areas of the home from bedrooms to communal areas, the finish is exquisite and has given the home a warm, comfortable but high class feels.
Set over two floors, with spacious lounge areas and first class restaurant dining rooms on both floors, where food is prepared by award winning academy trained chefs.

The home has benefits from large landscaped gardens with seating areas and walkways - perfect for sitting and relaxing or taking in the beautiful scenery. The home and gardens are set back and this allows the home to be a peaceful and tranquil environment.

There's also a wide and varied activity programme, scheduled for group activities, or offering residents one to one activities of their choosing and tailored to their individual request.

The café bistro is open to all, boasting delicious freshly made cakes, please pop in, enjoy a slice of cake, see the home and meet the wonderful team - no appointment needed.

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Care Provided by Barchester Flowerdown Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claudia Nunes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Flowerdown Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,905

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors at anytime.


  • Parking

  • Free parking available on site


Barchester Flowerdown Care Home Reviews (92)

Total of 92, showing 41-60
9.8

Barchester Flowerdown Care Home has a Review Score of 9.8 (9.777) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 92 reviews.

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Review from G H (Son of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Flowerdown for 6 months. He is always addressed by his Christian name all the care team know him and play their part in making his days as well as possible and he gets what he needs and would like. Without a doubt, I would recommend Flowerdown to anyone who is looking for a caring
and capable home for their family.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Thank you for your feedback which is very much appreciated. It is important for us that all Residents feel part of our Family in Flowerdown and that the care that is needed is supported in the way in which each individual would wish it to be. I have passed on your comments to our team.


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Review from B S (Husband of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife enjoyed her 12 month stay at Flowerdown and enjoyed herself there. She was treated with courtesy and dignity at all times.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Thank you for feedback. Moving into a care home is often a difficult decision for an individual and their family to make. I am so happy that we were able to support your wife's care and that she enjoyed her time with us. I have shared your comments with our team. Thank you.


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Review from E B (Daughter of Resident) published on 6 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Flowerdown treated my father with care and patience during his stay. As important was the compassion they showed the visiting family during these last few days of his life. We cannot thank the whole team enough.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Thank you for your lovely review. We value feedback as this helps us with the continued development of the home and the service we provide. Thank you for your positive comments about the care and support delivered by the team; I will pass on your feedback.


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Review from Jo M (Granddaughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff - extremely caring, understanding, very helpful and friendly.
The staff are happy, even when under pressure. Brilliant facilities, welcoming and warm.
The food is amazing.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Thank you for taking the time to review our Home and for your lovely comments. The care and service we deliver as a team to our Residents and families are extremely important to us; I will share your feedback with the team.


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Review from Robert D (Son of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father spent his last days at Flowerdown, and he could not have been cared for better.
It was very clear to us as a family that he was being treated with compassion and professionalism.
There is no good way to lose a father, but the staff made it as good as possible.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

Thank you for your review. We value all feedback as this helps us with the continued development of our home and the outcomes for those using our service. Thank you for your positive comments regarding the care and support delivered by our team. I will pass on your feedback.


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Review from S N (Daughter of Resident) published on 29 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my mum hasn't been in the home long, the care she has received has been excellent. The carer has been so lovely, very welcoming and thoughtful.

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Review from Glenda P (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly eight years. During that time she has been nursed and looked after extremely well. Nothing was too much trouble for the staff. She was happy, always with a smile on her face. Any problems the staff came across I was always consulted on and any problems or queries
I had were always dealt with quickly. My feelings were always taken into consideration. I cannot thank them enough.

Reply from Sharon Tucker, Manager at Barchester Flowerdown Care Home

On behalf of the Flowerdown Team, we would like to thank you for your wonderful feedback. It is really important to us that our residents remain at the centre of all we do and they and their loved ones feel supported and cared for.


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Review from Doreen J (Wife of Resident) published on 27 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Flowerdown Nursing for the last weeks of his life. He was cared for by the staff in a very professional and caring way. His family also were supported through a difficult time, which was much appreciated.

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Review from Dawn S (Wife of Resident) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband transferred from hospital to Flowerdown for palliative care. From the moment we entered, we were both made to feel so looked after, his care being dealt with gentleness and compassion. All the staff, no matter their role, are dedicated in creating a 'home from home' atmosphere and at the
same time delivering a fully professional service, providing reassurance, comfort and support to us both and the family.

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Review from Netta C (Resident) assisted by family/friend published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a very good experience since I came to live at Flowerdown a few months ago. the carers are very kind and the food is good. The administration and management is very supportive and respond to any concerns quickly and efficiently.

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Review from C C (Daughter of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I chose Flowerdown for my mother because, although not the smartest one I looked around, it felt the most like a home and not a hotel. The staff have been wonderful, looking after her changing needs as she deteriorated and we have always been made to feel welcome and involved in any decisions relating
to her care.

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Review from V Y (Mother-in-law of Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My son-in-law has been here since the 4th of February. He has had many ups and downs in the last eight months. The staff have been very kind and helpful with his needs especially as he is bed bound.
My admiration for your nursing staff is high checking on his needs going beyond the call of duty. The
home itself is in desperate need of modernisation but overall I couldn't be happier with his care.

Reply from Rachel Cooney, Marketing at Barchester Flowerdown Care Home

Thank you for taking the time to review our home. Flowerdown is a very homely place with a passionate and caring team, so it’s great to hear that our team have been very kind and gone above and beyond with your son-in-law’s care. All your comments will be passed on to the team in the home and thank you again for the review.


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Review from Jane C (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent her final two weeks in Flowerdown having palliative care. All members of staff were kind, caring and respectful, both of Mum and our family. Mum's room was quiet, sunny and had a lovely garden view - things that mattered most to her. Open visiting hours and access to the visitors' lounge with
refreshments made a difficult time more comfortable for our family. I would summarise the care and location as kind, down to earth and exactly what we all needed. Thank you.

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Review from Christine S (Niece of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent.

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Review from Paul M (Son of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Flowerdown for a short period of time, having moved from hospital for end of life care. From start to the end, my mum was happy there, the staff were great with her and very kind to us when we staying at the end.
They did their best to encourage mum to eat and get out into the garden
when she could. It is a well-run care home and we would recommend Flowerdown to anyone considering going into a care home.

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Review from Peter S (Son-in-law of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I have been the primary visitor for two family residents for four years. I am aware of the current industry economics. I have used a "poor" rating to indicate "adequate" (but not satisfactory).


In addition to their underlying dependencies, their quality of life was impacted by capital investment

and care resource constraints in meeting their needs without undue anxiety. Their expression of their anxiety also impacted adjacent residents.


Despite this challenge, the human qualities exhibited by staff at all levels were exemplary (often despite language limitations). This significantly improved their quality of life perception.


The culture of care projected by Management at Flowerdown, both in leadership and personal actions, is perhaps its most important quality. It acts as a force for humanity and compassion, and a safeguard against neglect and abuse.


For relatives of residents, these qualities are vital, and Flowerdown performs strongly despite the challenging financial environment.


Reply from Alison Geddes, Marketing at Barchester Flowerdown Care Home

Thank you for taking the time to review our home, it is great to hear you say that Flowerdown “performs strongly” and that you’d recommend our home to others. Your comment “the human qualities exhibited by staff at all levels were exemplary” is also lovely to read. I see there are a few areas you feel we could improve upon, please do get in touch with our Home Manager at your earliest convenience so we can ensure we’re on the same page. Thanks again for your review, we value all feedback as it helps us further improve the service we provide.


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Review from Val C (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Flowerdown since May 2019. Myself and our young son visit every day. He is happy to know dad is okay when we go home. The staff are all very friendly, approachable, smiley, willing to help and also support. If an issue occurs it's dealt with. Myself and son owe huge gratitude
of thanks to all staff, knowing my husband is in good hands. Makes our lives a little better,

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Review from Philip C (Godson of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my godmother came to Flowerdown Care Home, my family and I have been very pleased with the care she has received. My godmother has multiple needs and all of them have been met.

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Review from Lorraine S (Daughter of Resident) published on 4 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was referred to Flowerdown for palliative care and spent his final days here. He was treated extremely well by the staff and I couldn't have been happier if he was sent anywhere else. The food was amazing and they bent over backwards to ensure he ate whatever he wanted. One word - outstanding.

Reply from Alison Geddes, Marketing at Barchester Flowerdown Care Home

Many thanks for your positive comments on our home, we are pleased to hear how happy you are with the care your Father received here at Flowerdown. 'Outstanding' is a wonderful description to read. The team will be delighted by your feedback, best wishes to you and your family.


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Review from Pearl H (Partner of Resident) published on 24 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my partner was extremely good, nothing was too much trouble. Every effort was made to keep him comfortable in his last days. The care and support also extended to myself and the family.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Barchester Flowerdown Care Home is calculated as follows: ( (165 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 14 Feb 2025

Please contact us for our current vacancies


Awards / Recognitions (26)

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Meet the Team (12)

Claudia

Claudia Nunes

Job Title: General Manager

Joined: 2020

Hello, my name is Claudia and I am very excited to join Flowerdown Family.


Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.


I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends


Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.


Susan

Susan Goodhew

Job Title: Resident Ambassador

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.


Leanne

Leanne Brown

Job Title: Administrator

Joined: 2022

I joined Flowerdown Care Home in February 2022.


I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.


I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.


Elvans

Elvans Pascual

Job Title: Senior Nurse

Joined: 2021

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.


As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.


We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.


Pat

Pat Elkins

Job Title: Laundry Assistant

Joined: 2001

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.


Ian

Ian Gregory

Job Title: Gardener

Joined: 2013

I have worked for the care sector in many roles for over 20 years.


My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.


I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.


I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.


I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.


Shomas

Shomas Rai

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.


I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.


I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.


Marcela

Marcela Vasilu

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.


Mary

Mary Popadiuc

Job Title: Housekeeper

Joined: 2023

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.


Kirsten

Kirsten Brown

Job Title: Admin Assistant

Joined: 2023

I joined Flowerdown Care Home in February 2023.


I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.


Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can


Jander

Jander De Sousa

Job Title: Head Chef

Joined: 2023

Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.


Jeremy

Jeremy Caesar

Job Title: Head of Maintenance

Joined: 2025

My name is Jeremy known as Jez. I have spent 39 years in the kitchen, bedroom and bathroom industry, as an installer, project manager and technical; surveyor.


I now look to use my knowledge, experience and skills at Flowerdown Care Home, supporting the residents and team to maintain the lovely environment that we have.


Outside of work I enjoy tinkering with motorbikes and radio controlled models, as well as rehearsing an open mic at a local club as I play rock and blues harmonica.