Barchester Flowerdown Care Home

50 Harestock Road, Winchester SO22 6NT
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9.8 92 Reviews
  • Barchester Flowerdown Care Home, Winchester
Flowerdown Care Home is situated in the quiet village of Harestock just off the M3, nestled in leafy surroundings, with Winchester shops less than 10 mins by car.

Flowerdown provides first-class residential and nursing care, offering respite and short breaks, as well as permanent care placements.

The home benefited from a full refurbishment completed in mid 2024. The refurbishment included all areas of the home from bedrooms to communal areas, the finish is exquisite and has given the home a warm, comfortable but high class feels.
Set over two floors, with spacious lounge areas and first class restaurant dining rooms on both floors, where food is prepared by award winning academy trained chefs.

The home has benefits from large landscaped gardens with seating areas and walkways - perfect for sitting and relaxing or taking in the beautiful scenery. The home and gardens are set back and this allows the home to be a peaceful and tranquil environment.

There's also a wide and varied activity programme, scheduled for group activities, or offering residents one to one activities of their choosing and tailored to their individual request.

The café bistro is open to all, boasting delicious freshly made cakes, please pop in, enjoy a slice of cake, see the home and meet the wonderful team - no appointment needed.

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Care Provided by Barchester Flowerdown Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claudia Nunes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Flowerdown Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,905

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors at anytime.


  • Parking

  • Free parking available on site


Barchester Flowerdown Care Home Reviews (92)

Total of 92, showing 61-80
9.8

Barchester Flowerdown Care Home has a Review Score of 9.8 (9.777) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 92 reviews.

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Review from J S (Friend of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the years of visiting, the standard of care has been consistently good. More recently I have been aware of greater depth of care embodied in friendship, love and respect. Every attempt is made to meet personal needs and make the individual feel valued. As a visitor to the home, I have been made
to feel welcome by all members of staff. The quality of their care has gained my respect.

Reply from Alison Geddes, Marketing at Barchester Flowerdown Care Home

Thank you for your positive comments about our home. At Flowerdown, we pride ourselves on the high standard of care we provide, so the team will be delighted to hear your kind words, thanks again.


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Review from Michael H (Son of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for three and a half years and in all that time I can genuinely say we had no complaints about her care. The staff were always cheerful and available to spend time looking after the residents with quiet efficiency and kindness.
I would definitely recommend Flowerdown Care Home
as an excellent place for anyone needing care in old age.

Reply from Alison Geddes, Marketing Administrator at Barchester Flowerdown Care Home

Thank you for your positive comments about our home, the team will be delighted to hear your feedback.


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Review from Nikki R (Daughter of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Flowerdown for end of life care following a long battle with cancer. The room was lovely, with comfy armchair and TV, beautiful view of the garden.
The staff were all lovely and nothing was ever too much.
They made Mum's final few months so comfortable and even when she passed, they
dealt with it in a sensitive way.
I can't thank them enough for all they did and would recommend them to anyone looking for a home for their loved one with peace of mind.

Reply from Alison Geddes, Marketing Administrator at Barchester Flowerdown Care Home

Thank you for your lovely comments about our home, they have been passed on to the Home Manager and team, who will be delighted to hear your feedback.


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Review from R C (Son of Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of care. Staff helpful and kind. Home clean and tidy.

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Review from Harry S (Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had no previous experience of care homes but I cannot find fault in Flowerdown. The patience of the staff and management is wonderful and the care is outstanding. As much as possible, it feels like home from home.

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Review from Albert W (Husband of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was transferred from hospital to Flowerdown suffering from a terminal illness from which she died. During her stay, she was treated with the utmost care from a caring, friendly staff who readily attended to her needs, saw that she was nicely groomed, washed and dressed each day until her illness
became too severe. She was provided with a pleasant room, always kept clean and tidy. The care provided exceeded my expectations.

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Review from Cathy H (Daughter of Resident) published on 10 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been diagnosed with terminal cancer and went to Flowerdown for palliative care. The care was fantastic - I couldn’t have wished for more skilled or caring nurses and carers. These people showed her enormous kindness, had a great sense of fun and took a genuine interest in her personally.
They went out of their way to help her cope with her eating difficulties and to answer her specific needs and wants so that they could make her life as pleasant as possible. They also enabled her to retain control over her treatment as well as her dignity right until the end. During her last days, they ensured Mum’s comfort and were very kind and reassuring to myself and my two cousins who were there during that time. Mum remained cheerful and smiling until her last moment of consciousness. With different care, things could have ended very differently. For us, her family, that has made an enormous difference to our memories of Mum.

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Review from Michael W (Nephew of Resident) published on 2 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very happy with the "End of Life" care given to my aunt. She was looked after with dignity and respect for her condition; was always kept clean and comfortable right up until the end. She had a lovely room and the staff were excellent too. Thank you everyone at Flowerdown!

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Review from J J (Daughter of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and supportive. My mother is treated with dignity. She has recently moved to another room which she is delighted with. The manager has been extremely helpful Refunding issues. Everyone smiles. I understand a planned refurbishment is getting underway but it is the attitude of the
staff that is more important. I feel my mother is in safe and caring hands.

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Review from Amanda M (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was only at Flowerdown or a short time before she died, having been in hospital for 4 months.


The care at Flowerdown, both when she was reasonably well and during her terminal care was superb.
The staff are kind, considerate and gentle. Nothing seems too much trouble and everything is

down with a smile.
The outlook of the rooms over the garden is very uplifting.

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Review from G B (Husband of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were caring and attendant creating a friendly atmosphere.

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Review from Marina J (Sister of Resident) published on 20 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our brother was at Flowerdown Care Home for almost a year before he passed on. It was such a hard time for us all as our mother had just passed on and we were all grieving. Our brother could be very difficult at times but he was treated with the utmost care and attention by everyone at the home at all
times. They have a beautiful garden to sit and enjoy the wildlife and the staff are all such lovely caring people.

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Review from Norma I (Daughter of Resident) published on 26 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Flowerdown from Winchester hospital after being put into the care of the Palliative Team. I was concerned as my mother never wanted to go to a nursing home - but with her needing 24-hour nursing it was impossible to look after her at home.
When my father and I made a visit to
Flowerdown my reservations were completely overcome, since moving here mum has had exceptional care for her needs. My father and I try to make a visit every day and whenever we arrive we are made to feel very welcome and we know that my mother is very comfortable and happy having made relationships with the excellent staff.

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Review from Philip G (Husband of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my wife has been admitted to Flowerdown Care Home at Harestock, Winchester, Hampshire, the care and attention has been one hundred percent. The staff and conditions are also included in this comment, I can find no faults.

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Review from Dallas L (Daughter of Resident) published on 10 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum passed away on Boxing Day 2017 after just over 4 years at Flowerdown. The care my mum received was fantastic. She was always treated with respect and dignity. I honestly feel that without the great care she received, she wouldn't have lived as long as she did. I, as a regular visitor, was always
made to feel very welcome. Thank you to all at Flowerdown.

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Review from Gary W (Son of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The review relates to my Mum who was in Flowerdown for over 4 years until she unfortunately lost her battle with illness and passed away 26/12/2017. Whilst my Mum was in there, the standard of care she received was exemplary. The compassion and friendliness shown to her and us by staff was second to
none. When unfortunately my Mum lost her battle, the staff went out of their way to help us in any way they could and did not rush us in any way, shape or form during our sad time. The staff became more like extended family members rather than people employed to care for my Mum. The overall service given by Flowerdown was second to none and cannot be faulted in any way. If you are looking for a care home that has employees that truly care about their residents then look no further than here. First class care from a first-class nursing home.

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Review from Julia E (Daughter of Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident in Flowerdown Care Home from late May 2016 - January 2017 when he died. We found all the staff very helpful and empathetic. Facilities were variable but the building was being refurbished during this period so this was understandable. Food was the least impressive provision,
serving pasta and chips together is not sensible.
Although I appreciate leaving doors open helps staff observe residents the loud televisions either side of my father's room was an irritant. We closed the door when visiting but were often questioned by staff about this.

Reply from Sharon Tucker, Home Manager at Barchester Flowerdown Care Home

Thank you for taking the time to leave us a review, we welcome feedback as we continually strive to improve our service. We are very pleased that you found our staff so helpful and empathetic during what, for families, can be a stressful time. A core part of our brighterkind philosophy centres on good nutrition and the importance of mealtimes as a social occasion. Our chefs prepare restaurant-style meals combining variety with a balanced diet and an emphasis on locally sourced ingredients. However, if a resident specifically asks for a meal that is not on the menu, such as pasta and chips together, we do our utmost to cater for them. Here at Flowerdown, we take the safety and well-being of our residents very seriously, and would only question the closing of a door that is normally open to ensure that the resident is well or to make sure that we comply with stringent fire safety regulations. As a home manager, I have an open door policy and if you would like to discuss the issue further I would be very happy to meet you at your earliest convenience.


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Review from C B (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say that this nursing home has been amazing. When we first arrived the staff were so welcoming. Although the home is in need of decoration, the care and staff surpassed all of that.


When my father was dying, the staff were so kind and considerate. I would recommend the 5 star care.


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Review from S H (Son of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Flowerdown provided two weeks respite care for my mother. The staff were excellent. The buildings are looking tired but the rooms were a good size and reasonably equipped. My Mum was very happy there.

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Review from Peter V (Resident) assisted by family/friend published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I have felt very relaxed and happy, every member of staff from the manager to the handyman has made me feel like this is my home and my family has been made very welcomed when visiting. Many thanks to everyone at Flowerdown Care Home.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Barchester Flowerdown Care Home is calculated as follows: ( (165 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 14 Feb 2025

Please contact us for our current vacancies


Awards / Recognitions (26)

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Meet the Team (12)

Claudia

Claudia Nunes

Job Title: General Manager

Joined: 2020

Hello, my name is Claudia and I am very excited to join Flowerdown Family.


Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.


I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends


Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.


Susan

Susan Goodhew

Job Title: Resident Ambassador

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.


Leanne

Leanne Brown

Job Title: Administrator

Joined: 2022

I joined Flowerdown Care Home in February 2022.


I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.


I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.


Elvans

Elvans Pascual

Job Title: Senior Nurse

Joined: 2021

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.


As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.


We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.


Pat

Pat Elkins

Job Title: Laundry Assistant

Joined: 2001

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.


Ian

Ian Gregory

Job Title: Gardener

Joined: 2013

I have worked for the care sector in many roles for over 20 years.


My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.


I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.


I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.


I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.


Shomas

Shomas Rai

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.


I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.


I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.


Marcela

Marcela Vasilu

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.


Mary

Mary Popadiuc

Job Title: Housekeeper

Joined: 2023

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.


Kirsten

Kirsten Brown

Job Title: Admin Assistant

Joined: 2023

I joined Flowerdown Care Home in February 2023.


I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.


Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can


Jander

Jander De Sousa

Job Title: Head Chef

Joined: 2023

Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.


Jeremy

Jeremy Caesar

Job Title: Head of Maintenance

Joined: 2025

My name is Jeremy known as Jez. I have spent 39 years in the kitchen, bedroom and bathroom industry, as an installer, project manager and technical; surveyor.


I now look to use my knowledge, experience and skills at Flowerdown Care Home, supporting the residents and team to maintain the lovely environment that we have.


Outside of work I enjoy tinkering with motorbikes and radio controlled models, as well as rehearsing an open mic at a local club as I play rock and blues harmonica.