Barchester Flowerdown Care Home

50 Harestock Road, Winchester SO22 6NT
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9.8 92 Reviews
  • Barchester Flowerdown Care Home, Winchester
Flowerdown Care Home is situated in the quiet village of Harestock just off the M3, nestled in leafy surroundings, with Winchester shops less than 10 mins by car.

Flowerdown provides first-class residential and nursing care, offering respite and short breaks, as well as permanent care placements.

The home benefited from a full refurbishment completed in mid 2024. The refurbishment included all areas of the home from bedrooms to communal areas, the finish is exquisite and has given the home a warm, comfortable but high class feels.
Set over two floors, with spacious lounge areas and first class restaurant dining rooms on both floors, where food is prepared by award winning academy trained chefs.

The home has benefits from large landscaped gardens with seating areas and walkways - perfect for sitting and relaxing or taking in the beautiful scenery. The home and gardens are set back and this allows the home to be a peaceful and tranquil environment.

There's also a wide and varied activity programme, scheduled for group activities, or offering residents one to one activities of their choosing and tailored to their individual request.

The café bistro is open to all, boasting delicious freshly made cakes, please pop in, enjoy a slice of cake, see the home and meet the wonderful team - no appointment needed.

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Care Provided by Barchester Flowerdown Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claudia Nunes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Flowerdown Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Nursing Care from £1,905

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment, which is required to fully understand the level of care and support required by each individual and to ensure that the care needs of the individual can be met by the Home.
  • (these prices are only a guideline, please contact Barchester Flowerdown Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open to visitors at anytime.


  • Parking

  • Free parking available on site


Barchester Flowerdown Care Home Reviews (92)

Total of 92, showing 81-92
9.8

Barchester Flowerdown Care Home has a Review Score of 9.8 (9.777) out of 10, based on 17 reviews in the last 2 years. Over all time Barchester Flowerdown Care Home has 92 reviews.

Overall Experience

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Review from Lesley P (Niece of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was transferred to Flowerdown for palliative care. She was made very welcome and treated with dignity and care throughout her short stay. Her needs were taken care of by all the staff who were always pleased to welcome visitors. Meals were of a good standard. Pleased to have had the care for
my aunt in the last few weeks.

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Review from F B (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Flowerdown on discharge from hospital, until her death in early March. Flowerdown staff are kind and efficient. The atmosphere is relaxed. Meals are good and the staff are happy to prepare something different from the menu if asked. The nurses are well qualified and caring. The management
team is approachable.

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Review from Chris C (Son of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was 96years old and had suffered from breast cancer for the last 6 years.
After spending months in hospital she was discharged to Flowerdown for end of life care.
Although she was a resident for only 17 days before she passed away, the care and compassion shown during this very difficult time
was superb - 100%
Heartfelt thanks to the manager and all her staff.

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Review from Toni B (Granddaughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot begin to describe the care and support Flowerdown gave to my family while caring for my Grandfather. In his last few days, my mother and sister were able to stay 24hours a day with him and I was able to join them on his last day where the staff continued to provide food, drink and comforting
support. Especially one senior care assistant in particular. Her support and care was above and beyond what I could have asked for. She is a beautiful human being, nothing was a problem for her and I am very grateful for everything she and the home did for us as a family.

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Review from Barbara R (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot begin to explain how lovely, kind, helpful, caring etc this care home have been with my terminally ill father.

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Review from Henry Q (Husband of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been diagnosed as having Alzheimer's for the past 7 years, although I think there were signs of her having this awful illness before then, which was laughed at and considered to be a senior moment. She was with me at home before being diagnosed and I looked after her with help from professional
carers for nearly 3 years. It finally became very difficult and our children (they were all of voting age) convinced me she should be in a care home which was arranged. This is now the second care home she has been in and I am very satisfied that it is the best thing for her.

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Review from R M (Sister of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been a resident for about a year and in that time the care he has received has been good. The staff all seem very kind and approachable. Activities are difficult as my father is very deaf and so he doesn't want to join in with other people as he can't hear them.

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Review from Pamela F (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother of 96 years of age spent 6 months in care. She was well looked after but I wanted desperately to spend her final time in a nursing home where she would receive 24/7 care. I cannot fault the staffs care and love given to mum and to ourselves.

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Review from Martin F (Son of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went to Flowerdown for end of life care. The staff were very caring, attentive and entertained any request or assistance. Both the personal assistants and nurses are very helpful, reliable and professional and I would have no hesitation in recommending Flowerdown to anyone in the same position.

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Review from Geoffrey S (Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Flowerdown Care Home since the 2nd week in Feb. I can honestly say I have enjoyed every minute of my stay. The staff are so kind and caring. They are always smiling and nothing is too much trouble. Absolutely wonderful.

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Review from Sheila N (Daughter of Resident) published on 31 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a dense stroke in her 91st year after an active and happy life. Her final year was spent at the Flowedown Care Home. The outstanding care and attention enabled her to fulfill her potential and enjoy very special days within the huge limitations of her illness. she maintained great
dignity but was full of praise and thanks to all the dedicated staff. Her hygiene care remained high, she was fed and assisted at every possibility, her position regularly changed, and frequently throughout the days a friendly staff would "pop in" to spend some time with her.
We never worried about leaving her and were always made so welcome on our very frequent visits. It was a final year to treasure and is looked back on with gratefulness and love. Her "special" carer formed a wonderful bond with her anticipating her changes and requirements. The Flowerdown is a very special home.

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Review from Marion A (Daughter of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On behalf of my mother since passed away. After being a resident for eight years. I have always felt she was safe and very well looked after. Staff always very cheerful and did their best for her. I was made welcome on all my visits and felt like coming into a family at the home. My mother required
a lot of care and staff gave a lot of love and attention. I am very grateful to them.

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Current Review Score: 9.8 (9.777)

Overview of Review Score

The Review Score of 9.8 (9.777) out of 10 for Barchester Flowerdown Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.777 for Barchester Flowerdown Care Home is calculated as follows: ( (165 Excellents x 5) + (21 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.777

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Flowerdown Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 14 Feb 2025

Please contact us for our current vacancies


Awards / Recognitions (26)

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Meet the Team (12)

Claudia

Claudia Nunes

Job Title: General Manager

Joined: 2020

Hello, my name is Claudia and I am very excited to join Flowerdown Family.


Before starting this position, I worked in healthcare for over 7 years and I have been with Barchester since 2020. I have experience in the hospital in the acute setting as a sister and Management in the private setting.


I and my amazing team will continue to deliver the highest quality of care and nursing to all of our residents as well as support their families and Friends


Please do not hesitate to contact me or visit us here at Flowerdown. I am more than happy to discuss the needs you may have for yourself or your loved one and show you around our lovely home and team.


Susan

Susan Goodhew

Job Title: Resident Ambassador

Susan is Flowerdown Care Home's resident ambassador. Sue is one of our kind-hearted and generous residents who shares her time ensuring her neighbours have a friend in her. Sue also is our resident cheerleader who rekindles the spirits of the staff when it is much needed. Sue is a well-loved figure here at Flowerdown Care Home and will be happy to give you a tour and share with you the countless memories we create.


Leanne

Leanne Brown

Job Title: Administrator

Joined: 2022

I joined Flowerdown Care Home in February 2022.


I believe in being passionate and caring, and this translates to the job I do here in the Home. My ways of working are to be organized and systemic which improves the way we process administrative work.


I enjoy being "front of the house" and often the first point of contact for relatives and friends regarding the administrative and financial systems within the home.


Elvans

Elvans Pascual

Job Title: Senior Nurse

Joined: 2021

Hi! I'm Elvans Nurse at Flowerdown. I have 13 years of work experience in various healthcare settings that taught me multiple skills and one I wouldn't trade for the world.


As a Senior Nurse, my primary responsibility is to safeguard our resident's best interests and welfare. We value and cherish our residents like our own family. What is important to our residents is important to us.


We also envision becoming an outstanding care home and being recognised for our great team effort. And to be a part of our amazing team and strong leadership that will no doubt we will succeed.


Pat

Pat Elkins

Job Title: Laundry Assistant

Joined: 2001

Pat has worked in Flowerdown since 2001 and the laundry is very much her domain. Pat enjoys her job and the residents likewise enjoy her daily visits and chats when she brings their freshly washed and ironed clothes back to their rooms. Pat takes pride in what she does and this is much appreciated by our residents here at Flowerdown Care Home.


Ian

Ian Gregory

Job Title: Gardener

Joined: 2013

I have worked for the care sector in many roles for over 20 years.


My passion for gardening has been with me for many years, starting with growing vegetables and house plants when I bought my first house, followed by creating a family-friendly garden for my children.
Now that the children are grown up, I'm enjoying designing a new style of garden for me and my wife, including building a summer house.


I have been gardening at Flowerdown since 2018, and the focus is to create a homely environment for the residents and their families.


I have weekly chats with the residents to discuss the current plans, my ideas and their wishes.


I have made a lot of new boarders at the front of the home and redesigned the raised beds in the back garden to include a climbing frame for new planting, which includes an area for the squirrels to feed, something that the residents enjoy.


Shomas

Shomas Rai

Job Title: Senior Care Assistant

Joined: 2019

Hi, my name is Shomas, I began my new role as a senior care assistant in November 2022.


I started my Journey at Flowerdown as a Kitchen assistant but due to my passion for care, I had the opportunity to join the care team 4 years ago.


I love my new role and I am taking my NVQ 3 to Be able to improve my Knowledge and skills.


Marcela

Marcela Vasilu

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Marcela and I am the Head of Housekeeping here at Flowerdown. I have been in the UK since 2015 and I have started my career as a housekeeper in a care home, private cleaning and Head of Housekeeping in hospitality. I do my job with passion and determination and I am very proud of working with the Flowerdown team ensuring a high standard of cleaning and infection control.


Mary

Mary Popadiuc

Job Title: Housekeeper

Joined: 2023

Hello, my name is Mary and I am a Housekeeping Assistant here at Flowerdown. I have been working in hospitality for some time now and I can say working with people gives me so much satisfaction. I am a hardworking perfectionist and I am very proud of working here at Flowerdown.


Kirsten

Kirsten Brown

Job Title: Admin Assistant

Joined: 2023

I joined Flowerdown Care Home in February 2023.


I consider myself to be a team player, organised, hardworking and compassionate with a strong administrative background.


Having worked within the tourism industry for many years, I have a passion for working with people.
Through my role at Flowerdown Care Home I can embrace this by connecting with our residents, their families and colleagues and assisting as best I can


Jander

Jander De Sousa

Job Title: Head Chef

Joined: 2023

Hello, I am Jander and I am the newly appointed Head Chef at Flowerdown Care Home. I was born in Brazil and came to England in 2004. My love for cooking started at a young age and I have been working in the hospitality industry at various restaurants and in other care homes for over 20 years.
I am very passionate about creating 5 Star quality food that meets the nutritional and dietary requirements. I have a NVQ in Professional Cooking and I have recently qualified from the 2024 Barchester Chef Academy which I am exceptionally proud of and intend to use what I have learnt and apply this at Flowerdown. In my spare time I love gardening and also creating new dishes and recipes.


Jeremy

Jeremy Caesar

Job Title: Head of Maintenance

Joined: 2025

My name is Jeremy known as Jez. I have spent 39 years in the kitchen, bedroom and bathroom industry, as an installer, project manager and technical; surveyor.


I now look to use my knowledge, experience and skills at Flowerdown Care Home, supporting the residents and team to maintain the lovely environment that we have.


Outside of work I enjoy tinkering with motorbikes and radio controlled models, as well as rehearsing an open mic at a local club as I play rock and blues harmonica.