Our scale of fees is dependent upon the room type.
Visiting is permitted 24 hours per day at the consent of theresidents, although visiting is recommended during normal hours the home ask that consideration of meal times as well as both wake up and bed times is taken.
When arriving at Gorselands the home have two car parks, a rather small car park at the main entrance which they would recommend on first visits, however, sometimes it does fill rather quickly so the lower staff car park has space available.
Gorselands has a Review Score of 9.9 (9.875) out of 10, based on 30 reviews in the last 2 years. Over all time Gorselands has 67 reviews.
Review from P D (Brother of Resident) published on 15 May 2024
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5.0 out of 5
Reply from Yuliya Reizina, Marketing Lead at Gorselands
Thank you for your glowing review of Gorselands. We're delighted to hear that your sister is in good hands and receiving exceptional care during her recovery. Our team is dedicated to providing a clean, welcoming environment and delivering personalised attention to all our residents. Your feedback means the world to us, and we're grateful for your trust in Gorselands. Warm regards, Gorselands Team
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Review from S B (Wife of Resident) published on 13 May 2024
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5.0 out of 5
Reply from Yuliya Reizina, Marketing Lead at Gorselands
Thank you for your glowing review of Gorselands. We're thrilled to hear that your husband is receiving excellent care from our team, and we appreciate your trust in us. Please know that we're here to support you in any way we can. Warm regards, Gorselands Team
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Review from D G (Daughter of Resident) published on 10 May 2024
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5.0 out of 5
Reply from Yuliya Reizina, Marketing Lead at Gorselands
Thank you for your review of Gorselands. We appreciate your kind words about the care and compassion provided to your mother. It means a lot to hear that our home felt special and homely to you. We're grateful for your recognition of our dedicated staff's efforts and honoured to have been part of your mother's journey. Best regards, Gorselands Team
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Review from Anna W (Daughter of Resident) published on 3 May 2024
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5.0 out of 5
Reply from Yuliya Reizina, Marketing Lead at Gorselands
Thank you for your heartfelt review of your dad's time at Gorselands. We're delighted that he enjoyed his stay and felt at home with us. The entire Gorselands team takes great pride in providing personalised care and creating a warm, supportive environment. We're thrilled that he loved the activities we offered. Your kind words mean a lot to us, and we're grateful for your trust in Gorselands. Warm regards, Gorselands Team
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Review from Paul B (Son of Resident) published on 2 April 2024
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5.0 out of 5
Reply from Yuliya Reizina, Marketing Lead at Gorselands
Thank you very much for your heartfelt review! We very much appreciate your kind words about Gorselands. We feel honoured to have the privilege of caring for your mum during such a significant time in her life. We appreciate that you trust us with your mum's care, and please know that we are always here for you and your family.
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Review from Beverley W (Daughter of Resident) published on 15 November 2023
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4.0 out of 5
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Review from J H (Daughter of Resident) published on 3 October 2023
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5.0 out of 5
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Review from Beverley B (Daughter of Resident) published on 26 September 2023
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5.0 out of 5
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Review from Peter F (Brother of Resident) published on 21 August 2023
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5.0 out of 5
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Review from Robin A (Son of Resident) published on 4 July 2023
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5.0 out of 5
Reply from Janette Manning, Registered Manager at Gorselands
Thank you for your kind words and the card you sent to all staff. When staff receive thank you cards, it makes them feel valued and appreciated in their roles and worthy of the careers they have chosen. In my short time at Gorselands as manager, I came to know your mother quite well and she seemed to appear to enjoy her time with us at Gorselands and always joined in the activities and enjoyed the mini-bus outings. It was our pleasure to be able to provide her with a home from home and that her passing was as peaceful and as comfortable as possible. Thank you kindly for taking the time to leave this review.
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Review from Michael R (Son of Resident) published on 13 March 2023
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3.0 out of 5
Reply from Deborah Giddens, Admin Officer at Gorselands
Thank you for your review. Although not a positive review, we welcome constructive criticism as this enables us to continually improve our service. We followed your Fathers' wishes, but unfortunately did not meet your expectations, during an emotional time for you and your family and for this we sincerely apologise again. CQC was informed following your concerns and was satisfied we had followed the correct procedures. When concerns or complaints are received, it is a time for reflection and to ensure lessons can be learnt and improvements made. This we are doing since your complaint and are continuing to implement the changes we believe will improve our services.
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Review from Nikki S (Daughter of Resident) published on 21 November 2022
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5.0 out of 5
Reply from Gordon Collins, Registered Manager at Gorselands
Thank you for the kind words, we are so pleased to hear that you are happy with the care here at Gorselands. As you know we are a family-oriented home and we really care about making time here the best it can be.
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Review from Julie G (Daughter of Resident) published on 10 November 2022
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5.0 out of 5
Reply from Gordon Collins, Admin Officer at Gorselands
Thank you for your kind words, we hope to make everyone part of the family here at Gorselands. We want this to be a real home from home. The staff are a dedicated bunch who love working here.
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Review from D T (Daughter of Resident) published on 26 September 2022
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5.0 out of 5
Reply from Gordon Collins, Manager at Gorselands
Thank you for your kind review.
We like to think of Gorselands as a home from home where there is always a smile. With ample parking for visitors, spacious gardens, and our lovely conservatories we believe Gorselands is the ideal setting, we are glad you like it too.
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Review from Sharon G (Daughter of Resident) published on 23 August 2022
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5.0 out of 5
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Review from Emma D (Daughter of Resident) published on 31 January 2022
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5.0 out of 5
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Review from Francis H (Son of Resident) published on 19 January 2022
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5.0 out of 5
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Review from Daphne V (Sister of Resident) published on 11 January 2022
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4.0 out of 5
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Review from M F (Resident) published on 9 July 2021
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5.0 out of 5
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Review from Hilda S (Resident) published on 9 July 2021
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5.0 out of 5
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The Review Score of 9.9 (9.875) out of 10 for Gorselands is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.875 for Gorselands is calculated as follows: ( (310 Excellents x 5) + (42 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 353 Ratings = 4.875
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Gorselands is based on 30 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 30 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 29 Apr 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Provider
Joined: 2017
My wife and I took over the running of Gorselands Nursing Home more than 6 years ago. Gorselands has been in our family for more than 20 years, with most of those years having my parents at the helm.
Sadly, we lost my beloved mother a few years ago following a long-term illness. My wife and I took over the running of Gorselands as it is a very special and idyllic home where my mother wished to live out her last days.
We by no means, attempt to keep up with the brand-new clinical-like homes. However, what we do is create a home-from-home experience. We try to maintain the old ways that our parents and grandparents loved to cherish. We offer home-cooked meals, love, and care, and our desire is to ensure a lifelong home for our residents. In a very minimal number of cases, we need to refer some of our residents to specialised homes if we feel their safety or the safety of others could be compromised. However, it is rare.
We would love for you to experience a day with the Gorselands family and invite you to pop along and meet the team. We can always discuss a solution that will fit your needs over a warm cup of tea.
Job Title: Interim Manager
Joined: 2018
Have you ever wondered how Gorselands keeps running like a well-oiled machine?
Our Interim Manager Ciprian has a big part to play in that.
He first came to the UK in 2014 as a healthcare assistant and by 2015 he'd become a registered nurse. Three years later he joined Gorselands Nursing Home and has been here ever since.
Ciprian loves the stunning countryside around our home and enjoys supporting the team and our residents in his current role as Deputy Manager.
He has worked in the care sector for nine years now - so if you ever have any questions about care for an elderly relative, he's the man to ask!
Job Title: Registered General Nurse
Joined: 2023
Anca is a compassionate and dedicated nurse with more than a decade of experience in the UK.
She takes immense pride in her work and is committed to delivering excellent care to her patients. Anca's experience as an emergency nurse for five years in Romania has shaped her perspective on healthcare, and she carries that valuable experience with her in her current role.
She feels fortunate to be part of the supportive and collaborative team at Gorselands, where she can provide high-quality care to her patients.
Job Title: Head Chef
Joined: 2021
Our skilful and smiling Head Chef at Gorselands - Adam.
He started working in kitchens at the age of 16 as a kitchen porter, working his way up the ranks at The Woolpack in Sopley, whilst studying at catering college in Bournemouth and Poole.
Whilst attending college, Adam took on work placements at the Dormy House Hotel in the Cotswolds and at Claridges in London, before returning to run The Woolpack's kitchen. Later in his career, he moved over to Tyrrells Ford Country Hotel near Christchurch, to become their Head Chef, before switching to Sous Chef at The Alice Lisle near Ringwood. (We think you'll agree, that's a pretty impressive CV!)
Adam has now been Head Chef at Gorselands for two years, after deciding to leave the pub industry behind and try something new. His career has always had a fresh food focus and it remains his top priority when delivering delicious homemade meals for our residents, each and every day.
Job Title: Chef
Joined: 2016
Paula started her catering career back in 1979 working for Whitbread Inns who encouraged her to study at a catering college and get her City & Guilds qualifications.
She then successfully ran her own business for seven years but when Paula began to get fed up with the long hours she joined the team at Gorselands, initially as a carer, but we couldn't let those culinary skills go to waste!
Paula has now been with us for a long time and loves being part of the tight-knit Gorselands team.
Job Title: Activity Coordinator
Joined: 2013
The one and only Susie.
Susie keeps Gorselands' residents entertained with her never-ending ideas for fantastic, interactive activities.
She started work at the age of 14, beginning in bars and hotels before turning self-employed, buying a small van and converting it into a food truck.
Later upgrading to a bus, Susie served food by the side of the A31 for a total of nine years!
Feeling that she wanted to do something more rewarding, she joined Gorselands as a carer and worked with us for five years. After getting married, Susie moved to work for Colten Care for 23 years before a relocation to Ringwood brought her back to Gorselands.
Susie has now worked with Gorselands for nearly 11 years and we can't imagine the place without her.
Job Title: Social Carer
Joined: 2019
In 1997, Eileen started working as a caregiver in nursing homes. Her dedication and compassion helped her to become a registered manager over the years. She moved to the New Forest but couldn't stay away from Gorselands nursing home, where she now brings joy as a social carer on the activity team.
However, her favourite moments are spent in the forest, taking her 2 chow chows out for a walk. Every step taken in the woods is a reminder of life's simple joys and the love she brings to her caring job.
Eileen's story is one of love, service, and dedication. She leaves a lasting impact on everyone she meets.
Job Title: Activity Team
Joined: 2022
Meet Jodie, who works at Gorselands in the activities team. She previously worked in a care facility and another home, organising activities. She enjoys being with all the residents and has continued this passion at Gorselands. Jodie also worked abroad in Cyprus as a TUI children's representative, which was a great experience. Her talents include dancing and competing in competitions, as well as swimming. She also enjoys spending time in the sun, travelling, and being with her daughter and husband.
