Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.6 87 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village has beautiful nursing and residential homes, located opposite the beachfront.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a large pond featuring Koi carp.

The experienced team are passionate about providing quality nursing and residential care that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Prince of Wales Unit in the nursing home, specialises in dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and/or the Manor and grounds at short notice.

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Care Provided by Gorseway Park Retirement Village

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janice West (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (88)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Gorseway Park Retirement Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • Self-Funded Nursing Care £1,500 – £2,000
    • Self-Funded Nursing Dementia Care £1,800 – £2,200
    • RESPITE Self-Funded Residential Care £900 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £2,200
  • (these prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Gorseway Park Retirement Village Reviews (87)

Total of 87, showing 21-40
9.6

Gorseway Park Retirement Village has a Review Score of 9.6 (9.584) out of 10, based on 24 reviews in the last 2 years. Over all time Gorseway Park Retirement Village has 87 reviews.

Overall Experience

  • 46
  • 33
  • 5
  • 3
  • 0

Date Published

87
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19
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63

Review from Sue R (Daughter-in-law of Resident) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the last 6 months, there has been a new cohort of staff who are extremely caring. The dining area is a calm environment and clients appear to be content with staff engaging with them. My parents-in-law always look will cared for and staff make sure they sit together each day which they look forward
to.
The staff also engage with relatives and make them feel welcome.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your lovely review, we will ensure that this is shared with the team.


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Review from S G (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The administrative and nursing staff are friendly, kind and thoughtful. The home is clean and tidy, the residents are clearly well looked after and the location is beautiful. Further, parking is easy, and the grounds are kept very well.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will ensure it is shared with the team.


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Review from Pauline G (Friend of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the support staff, management and kitchen and domestic staff to be helpful, caring and accommodating to needs. The room could do with updating with a shower.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, this will be shared with the team.


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Review from Danny P (Resident) assisted by family/friend published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are nice, friendly and helpful, from staff on the ground to management. Lovely gardens, grounds and surroundings.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, this will be shared with the staff.


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Review from N R (Son of Resident) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are caring and considerate and take really good care of my father. They are always able to deal with short notice requests, and I am confident my father is safe and happy. He has complex needs and they have dealt with these well.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your very positive feedback, I will ensure this is shared with the team.


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Review from Daniel C (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice place, friendly staff.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will ensure this is shared with the staff.


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Review from Jerry O (Husband of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am satisfied with the care my wife receives. She is kept safe, warm and clean. She is well-fed. Staff are always professional and courteous. They responded well to concerns I have raised and they demonstrate care for me as well as my wife. If I have concerns they are in two areas. 1) I believe
that there is a discrepancy in the level of care provided by staff. Some go the extra mile, some just do the basics. 2) I am concerned that my wife spends too much time on her own as she doesn't like the lounge. More frequent visits to her room would help.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind review, I will share this with the staff.


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Review from Sheila S (Friend of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has settled in well at Gorseway Nursing Home. He is very happy with the staff; they are all very friendly and helpful. The nurses are particularly efficient. His room is kept clean and tidy, and the laundry service is excellent.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your review; this will be shared with the team.


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Review from J H (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Made to feel welcome from the outset. All the staff are attentive, kind and respectful.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your positive review, I will share this with the team.


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Review from S H (Godfather of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother has settled into Gorseway Nursing Home really well with the care and support the staff have given her. She has also enjoyed the entertainment provided by the home.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your fabulous review, this will be shared with the team.


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Review from S T (Son of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all of the staff at Gorseway Park for the care provided to my dad during his assessment period following discharge from hospital. Every effort was made to make him comfortable and to keep him calm for what was a very challenging time for him with his condition. Everyone there was friendly
and approachable to help with any questions.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to write this lovely review, I will share this with the rest of the team.


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Review from B H (Daughter of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have both my parents at Gorseway Nursing Home, they have been treated with care and sensitivity. The staff have responded to any concerns that I may have raised promptly and appropriately. I believe that this is due to the fact that the care staff are well led and all the staff do genuinely care about
the wellbeing of the residents.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to leave this lovely review, it will be shared with the team.


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Review from Julie S (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team work really hard to meet Mum's needs and always treat her well. They are good at keeping me informed - making sure that I get emails and also telephone contact, whenever there is anything I should be aware of. The home itself is well laid out and the food provided is a good standard. The grounds
are lovely, with plenty of quiet space as well as communal space. They go to great lengths to provide interesting activities, even mobile farms! They take the safety of their residents very seriously and take appropriate measures to preserve their wellbeing. I'm glad that Mum was able to get a space in this home.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for this lovely review, I will make sure it is shared with the team.


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Review from R B (Cousin of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care has been exemplary. The receptionist, deputy manager and nurses need a special mention, nothing is too much trouble. The initial move into the nursing home was also super efficient and extremely quick as all the stops were pulled out. Thank you.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for this wonderful review, it will be shared with all the staff.


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Review from Beryl E (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I are very pleased with the care that is provided for our mum. From the time we enter the building the receptionist is very welcoming. All the staff we have found to be caring, respectful and friendly, cannot do enough for Mum. Also, the managers are very approachable. We are very pleased
we chose this home for our mum.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Beryl,
Thank you so much for your wonderful review, your mum is a pleasure to care for. I will share your lovely comments with the staff.
Kind regards
Janice


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Review from Michael H (Husband of Resident) published on 6 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the standard of care. The staff are very helpful and polite.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much, Michael, for your lovely review, I will share your feedback with the staff.
Kind regards
Janice


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Review from Robin P (Son-in-law of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I are very pleased with the care provided by those at Gorseway Nursing Home. We are always made welcome when we visit; by the receptionists and the staff, we meet on our way to my mother-in-law's room. Any questions I've asked, or concerns I've raised, have been dealt with promptly and professionally.
This is the second nursing home my mother-in-law has lived in and we're so glad that we moved her here. I would have no hesitation in recommending Gorseway Nursing Home to anyone in need of the care they offer.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for the lovely review, I will share your feedback with the staff.
Kind regards
Janice


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Review from C B (Daughter of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents are happy at Gorseway and I have found the staff to be caring and friendly. The managers are approachable and deal with issues raised and seek resolutions to problems.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind feedback, I will be sure to share this with the staff.


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Review from Diana H (Wife of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has been a resident since July 2019. I am grateful he is near my home. Gorseway have provided the best service demanded from nursing home standards despite difficulty in recruiting staff in all departments, carers, kitchen and housekeeping.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you Diana for your kind feedback, I will ensure it is shared with the staff.


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Review from Wanda C (Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff friendly, caring and professional. They work in teams to ensure residents' needs are met
The whole campus is well cared for, with excellent housekeeping.
Good choice of meals.
Excellent nursing.
Minibus with wheelchair facility available for local trips.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Wanda, thank you so much for your kind words, I will ensure that your feedback is communicated to the staff.
Kindest regards
Janice


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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.584 for Gorseway Park Retirement Village is calculated as follows: ( (183 Excellents x 5) + (79 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 281 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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