Review from Karen S (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience

My mum has been in Gorseway for nearly a year now. The staff are really good and treat her with excellent care and respect. We visit regularly and Mum always tells us how good it is, like being in a hotel! The staff are always professional and friendly, we are lucky to have found such a great home for

Mum.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, you mum is a pleasure to care for. I will ensure that I share your lovely review with staff.

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Review from C B (Wife of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience

I was very impressed by the overall care and support offered by Gorseway. My husband was transferred from the hospital for end of life care. The care he received was very professional and dignified; nothing was too much trouble. The food and drinks availability was good and varied, with various diets

catered for. As a progression of condition, my husband became unable to swallow solid food, as a result, a pureed option was always available. I will always be grateful for the last three weeks being his wife again and able to be beside him rather than a carer.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for taking the time to write this review; we are so glad that you were able to spend quality time with your husband in the last few weeks. I will be sure to share your feedback with the staff.

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Review from Yvonne H (Respite Resident) assisted by family/friend published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience

I was recently placed in Gorseway Nursing Home after having a fall and breaking my knee. I spent 10-weeks having excellent first-class care from every member of staff, which has enabled me to make a good recovery and return home. Nothing was ever too much trouble for them. The food was the standard

of a 5-star hotel with special fancy's catered for. I can't thank the wonderful staff enough for their devotion and care to their patients.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you, Yvonne, for taking the time to write this review; your comments are greatly appreciated. I will be sure to share your kind feedback with the team.

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Review from David W (Son of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience

All the staff are very friendly and helpful.
My mother is very well looked after.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you, David, for taking the time to write this review; your feedback is much appreciated, I will be sure to share your comments with the staff.

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Review from Sue P (Wife of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience

My 97-year-old husband has been a resident in Gorseway Nursing Home for 22 months. He seems content and comfortable with his care, which is so important as he can't do anything for himself. The carers are kind and work hard to keep the residents clean and fed. The rooms are a good size, well-furnished

- simply. The windows are floor to ceiling, looking out on a large garden and pond. The rooms are clean. I feel that some of the management should be more involved with residents and get to know their relatives. Food is not good, too dry and seems to have a very low budget limited. My husband needs to be on a soft menu as he has difficulty chewing and swallowing. I have bought this recently to the management. No activities or stimulation.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Dear Sue,
Thank you very much for your feedback.
We will look into your concerns about the food.
With regard to activities, we have recently appointed another full-time activity coordinator so there should be a big improvement in this area.

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Review from P C (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience

Very soon after arriving at Gorseway from a spell in hospital, my mother started to show signs of improvement and she is now part of the nursing home family. She seems content in her new home and has settled in nicely. The staff are all very friendly and know my mother's needs and likes, they encourage

her to join in and she responds with enthusiasm. We are always welcome when we visit and the staff update us on her progress and wellbeing. Gorseway has lovely gardens which we enjoyed together during the summer months and whenever we can.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, I am so glad your mother is settled here at Gorseway, I will be sure to share your kind words with the staff.

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Review from Ron A (Husband of Resident) published on 30 December 2021
Submitted via Postal Card • Report

Overall Experience

My dear wife was here for only a week, at end of life, but the care and attention that she received was fantastic and fully in keeping with her positive attitude. The same care and compassion were afforded to me in these difficult times.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your kind words, I will be sure to pass this on to staff.

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Review from H F (Stepdaughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience

There has been an improvement recently and staff have been particularly helpful, willing and pleasant. The manager has been visible and approachable and has been quick to sort out a problem to aid the wellbeing of my stepmother.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for your feedback, I am so glad you have noticed an improvement in our service, we are always happy to help with any concerns or problems you may have.

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Review from C B (Sister of Resident) published on 23 July 2021
Submitted via Postal Card • Report

Overall Experience

I am unable to speak for my sister, who was a resident at Gorseway, as she was terminally ill and unable to comment. However, I was very impressed with Gorseway. The room was beautiful with a lovely garden view. All my contact with the staff was courteous and respectful, and I felt the careers and nurses

really tried extremely hard to make my sister comfortable and happy in what were very difficult circumstances. The nurses especially were always willing to talk to me and help. I felt my sister was in very good hands and I thank you all.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much for the lovely feedback; I will be sure to share this with all the staff.

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Review from R W (Son of Resident) published on 15 July 2021
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident for 2 years. She is very content at the home and the staff are always friendly and welcoming.

Reply from Debbie Boyd, Marketing at Gorseway Park Retirement Village

Thank you for your kind review. We are so pleased to have your mother with us, here at Gorseway and delighted she is happy in our home surrounded by friendly faces.

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Review from Joanne B (Niece of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience

Very friendly, accomodating, staff. They all seem to care for the patient's welfare and seem happy in their roles.

Reply from Janice West, Registered Manager at Gorseway Park Retirement Village

Thank you so much Joanne for your kind review, I will be sure to share your feedback with the staff.

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Review from Jeremy H (Nephew of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience

My 98-year-old aunt was in the nursing home for over a year before we moved her. They were constantly understaffed so nobody had time to talk with her. She was left on her own in bed all day. It was very difficult to get through on the phone and they rarely called back when they said they would. The

manager changed three times in a year and a half and the staff was constantly changing and obviously unhappy. It was also very expensive. On the good side, the room was spacious and clean and nice gardens and the physical care was good. Terrible CQC report. The new home is so much better.

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Review from Drew (Grandson of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience

Grandparents arrived 2+years back and it’s gone from bad to worse since new owners took over approximately 22 months ago. We agreed on a price for the care at the start and things were running fine, then the new owners took over and much of the nonessentials became scarce, i.e. excursions out, entertainment

in and even the tea trolly was regularly amiss; Their excuses are they don’t have the staff; this went on for many months. During this time my grandparents became settled and content and adopted an attitude of “what we get is better than nothing”. When Granddad passed away, my nan's payments changed and that was okay because her financial status changed. With her now paying the full whack and reassurances from management that “things were in place for great change”, a new price was agreed...a few months later a forced 5% price increase, which we begrudgingly accepted in the hope that things for Nan would get better. A few more months pass and another forced 5% price increase.

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Review from C B (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum has been here for two months, and in that time she has been well looked after. The staff are lovely and always available and willing. She has her own furniture in her room, which helps to make it like home, plus the internet allows her to watch her beloved sports, in her room.
I now have some

peace of mind that she is looked after 24/7.

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Review from J F (Wife of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience

My husband has been at Gorseway Nursing Home since October of this year. We like the overall ambience and the facilities on offer, and my husband has a very pleasant room with a lovely view.
However, these points need addressing. The cleanliness of the room should be of a consistently high standard

as we have noticed that food spills are not always cleaned up.
There are some issues with my husband's personal hygiene, which my son hi-lighted on a recent visit, and is concerned to know if his father has had a bath since arriving. His hands and nails were unhygienically dirty, we had to attend to this ourselves.

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Review from Ansley B (Respite Resident) published on 10 December 2019
Submitted via Website • Report

Overall Experience

Staff were all very friendly and helpful.
Room not full ready when we arrived.
Not all staff wore name badges so it was difficult to know who was who.
The room was very cold and the bathroom was "freezing". Staff were unable to increase the heating.
Towels provided were too small for such a cold

bathroom.
Very limited choice of sandwiches in the evening - jam sandwiches are not appropriate for a diabetic.
Bed not made daily.

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Review from Michael H (Son-in-law of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience

Staff were very polite and caring and made Mum feel at home. She has made new friends there and hopefully will keep in touch. We will definitely use again.

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Review from Neil O (Husband of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience

My wife was cared for Gorseway for 16 months prior to her death. Staff were always kind, caring and helpful. The environment and facilities at Gorseway are excellent.
While I had some reservations on the number of carers available I have no hesitation in recommending Gorseway to others.

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Review from J P (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience

My father stayed in Gorseways for respite in August, he was happy there and would be very willing to stay again. Overall, the care was good and very friendly staff who treated my father well. The only issue we had really was lack of activities as other residents were more advanced in their Dementia/Alzheimers.

The room was lovely, overlooking the fish pond and garden. I would certainly recommend this care facility.

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Review from E M (Resident) assisted by family/friend published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience

Food very poor. Too many potatoes and not enough variety.
Not enough staff.

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Gorseway Park Retirement Village

Care Provided by Gorseway Park Retirement Village

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Funding & Fees Guide for Gorseway Park Retirement Village

Facilities