Gorseway Park Retirement Village

354 Sea Front, Hayling Island PO11 0BA
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9.6 87 Reviews
  • Gorseway Park Retirement Village, Hayling Island
Gorseway Park Retirement Village has beautiful nursing and residential homes, located opposite the beachfront.

It is finished and furnished to a high standard offering a homely yet first class spacious environment with plentiful landscaped gardens and a large pond featuring Koi carp.

The experienced team are passionate about providing quality nursing and residential care that is an ideal alternative for those who no longer wish or are unable to manage at home.

Staff empower residents to regain independence, choice and freedom in their lives in a safe and comfortable setting.

The Prince of Wales Unit in the nursing home, specialises in dementia care to enable every resident to thrive in an environment designed to stimulate and enrich their lives whilst giving families peace of mind and security.

Please don't hesitate to contact them for further information or to arrange a viewing, they're always happy to give tours of the Lodge and/or the Manor and grounds at short notice.

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Care Provided by Gorseway Park Retirement Village

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Janice West (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (88)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (68)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Gorseway Park Retirement Village

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £900 – £1,300
    • Self-Funded Residential Dementia Care £1,000 – £1,500
    • Self-Funded Nursing Care £1,500 – £2,000
    • Self-Funded Nursing Dementia Care £1,800 – £2,200
    • RESPITE Self-Funded Residential Care £900 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,500
    • RESPITE Self-Funded Nursing Care £1,500 – £2,000
    • RESPITE Self-Funded Nursing Dementia Care £1,800 – £2,200
  • (these prices are only a guideline, please contact Gorseway Park Retirement Village to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Gorseway Park Retirement Village Reviews (87)

Total of 87, showing 61-80
9.6

Gorseway Park Retirement Village has a Review Score of 9.6 (9.584) out of 10, based on 24 reviews in the last 2 years. Over all time Gorseway Park Retirement Village has 87 reviews.

Overall Experience

  • 46
  • 33
  • 5
  • 3
  • 0

Date Published

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Review from Daniel D (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.

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Review from Doris H (Sister of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother has been very well cared for. He is happy and is happy with all the carers who, kindly, look after him. He loves his music. He is always clean and tidy just as he would wish. Many thanks to all the staff, what a wonderful team.

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Review from Rebecca C (Cousin of Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin lived here for many years and was so happy! Always well cared for in a beautiful home. We even had her wake here to celebrate her life. Thank you all so very much.

Reply from Serb Sidhu, DSMM at Gorseway Park Retirement Village

Thank you very much for taking the time to feedback on the care of your cousin at Gorseway.


We were pleased to deliver the care to ensure that your family member's needs were met and our team continues to be committed to delivering the best person-centred care possible for all residents.


We are happy to be able to share your comments with the team here at the home. Thank you.


Kind regards


The Management Team at Gorseway.


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Review from Elizabeth B (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My first impression standing at reception was how clean and modern and smart it is, more like a hotel. The manageress is such a warm and friendly, helpful person - the staff are wonderful. All the rooms are large and comfortable with a view of the beautiful gardens. The restaurant is more like a hotel
dining area with a view of the garden. The food is very good with second helpings if you wish.
I do not want to go home, I enjoy the activities.
I cannot speak highly enough of Gorseway Lodge. Also the biggest factor - there is no smell of urine, everywhere is clean.

Reply from Serb Sidhu, DSMM at Gorseway Park Retirement Village

Thank you very much for taking the time to submit a review for the home. We are delighted to hear how much you are enjoying your stay and the environment, and are pleased to share this feedback with our dedicated team.


Our gardens are beautiful to enjoy all year round and our varied nutritional menu is delivered with the commitment to providing the best care for residents in the home. Thank you again for your lovely comments.


Kind regards


The Management Tem at Gorseway Lodge.


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Review from Wendy H (Daughter-in-law of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Having visited for a look round before booking my mother in law in for 2 weeks respite after spinal fusion surgery we were continually chasing for a promised assessment of her needs after discharge from the hospital.
Finally, it happened and she was taken from the hospital in Salisbury to this care
home.
She stayed for one night!
The call system bells were going all night and staff were very hard to find.
We were sold a peaceful, stress-free recovery time for my mother in law after major surgery.
This is not what she got.
The room seemed pleasant enough when we looked around.
Sadly the floors were sticky and the bedding smelt very unpleasant when she eventually went to bed.
She hardly slept and her stay did not even last 24 hours.
Considering how much she was to be charged for her two-week stay I definitely think that this home could do so much better.

Reply from Sarah Hayman, General Manager at Gorseway Park Retirement Village

I am so sorry to hear your stay wasn't an enjoyable one. Our values are to make sure every resident is made comfortable well cared for at all times.


As the manager of the home, I am deeply saddened to hear that this was not the case, if you would like to discuss this further, please contact Gorseway and ask to speak to the acting Manager and I will be happy to talk with you.


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Review from Jane D (Daughter of Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been released from the hospital he has improved tremendously whilst in Gorseway Lodge's care. The staff are kind and compassionate and are working with dad to implement the physio's exercise plan to improve his mobility. We lost his wife recently too and the staff followed our lead
keeping quiet about mums death until dad was ready and then supporting him through the following days.
They far exceeded our expectations by laying on a mini bus to take us all to the funeral allowing a small wake in their lounge and even giving dad condolences flowers. We are delighted with their service and feel the staff care for him, as we would do. Superb..

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Review from Barbara W (Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is my first experience of a care/nursing home and I am pleasantly surprised. My room has all home comforts - TV with Freeview, en-suite, armchair etc. A very nice view out onto gardens.
I am a 'fussy' eater but all my likes and dislikes were catered for, while all the staff are very friendly and
helpful. There are several activities, podiatrist and hairdresser available and there are two communal lounges.
All very pleasant.

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Review from T C (Resident) assisted by family/friend published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are all very good to me. Nothing is any bother. Food is always hot. They wash my clothes as well.

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Review from Sarah T (Daughter of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Gorseway after nearly 3 months in the hospital. He has settled there really well and the staff are efficient, welcoming and lovely. The manager and team have been great at all the paperwork side but the stars are the team leaders.
Amazingly hard working and problem-solving geniuses.
The food is appetising and nutritious and my dad has his appetite back.
His clothes get washed daily and he is clean too. His wishes are respected and he seems happy here.

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Review from Colleen B (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is really happy here. He settled in quickly, likes the open spaces and different seating areas. Dad loves to wander and talk to everyone. I love the fact he is safe as well.

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Review from Ian B (Son of Resident) published on 20 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Gorseway highly enough. My mother has been on the Dementia ward for 5 months now, and all the staff have been consistently friendly, helpful and patient with her. There is always a choice of 2 meals and puddings every mealtime and the meals look very good.
The rooms are spacious,
clean and bright, with ensuite bathrooms.
It is such a relief to know that she is in good hands and I don't need to worry on her behalf.

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Review from R H (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very well looked after. Thank you.

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Review from R B (Resident) assisted by family/friend published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely surroundings and nice views. Good, friendly and helpful staff. Food is very nice. Comfortable lounges and dining room. I enjoy the activities during the day and mixing with other residents.

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Review from S F (Friend of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager has been working at Gorseway in the last few months you certainly see a marked improvement in the running of the home. The atmosphere feels much better amongst the staff, but it would be good to see more permanent staff, than using agency workers. When you arrive in reception you
are always welcomed by the lovely receptionist. My friend always looks clean, comfortable and well looked after. Her meals are always hot and fed to her with care and attention. Iw ould be happy to recommend Gorseway Care. Also, the nurses are always happy to discuss any queries you may have. Also, they contact me at home if they think necessary.

Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement Village

Thank you for your lovely review. I would like to reassure you we have recently been recruiting for good quality staff and currently, we have new Care staff who are going through their induction process in readiness to start with us in the coming weeks.


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Review from J A (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice location - helpful and friendly staff. Good choice of food - lots of events and activities. Nice comfortable lounges and dining area. 24-hour medical staff.

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Review from Vera (Resident) assisted by family/friend published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good food, kind carers, warm. There is a hairdresser. Polite. There is a tv in my room.Very good care day and night. I have had a nice rest but I am looking forward to going home.

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Review from Susan C (Niece of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very professional, approachable and kind. Overall very satisfied with the care.

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Review from JC (Great-Niece of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt always appears to be relaxed in her room. The room is clean and tidy. My Aunt always appears clean and well cared for and reports to me that the staff are all nice. I have always been able to speak to the staff easily and have found them to be very friendly and appear to know my Aunt and
understand her very well. My Aunt does not eat much but this is her own choice.

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Review from Vanessa J (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The full time staff are very helpful and caring, however when agency staff are used, they are not aware of the history of the particular resident, and not as caring, can be abrupt. There also appears to be not a very good handover from agency staff and when staff return from leave. Also when the staff
have a strong foreign accent, the older age people this can cause a problem with communication.

Reply from Rebecca Jarvis, General Manager at Gorseway Park Retirement Village

As a new manager in post, I am currently on a recruitment drive to ensure that we at Gorseway Lodge have a buoyant and steady staff team. Please note that due to the stringent checks that care staff are subject to - interview to employment can take a little time. I am sorry that you feel that an agency member of staff was abrupt. In the future please inform me immediately and they will be asked to answer for their rudeness. This is also fed back to the agency.


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Review from Rita D (Wife of Resident) published on 19 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went to Gorseway 8 years ago and I have to say the care and attention he is getting has improved immensely since Barchester care took over the Gorseway. The staff are all very good. The leisure and entertainment department and the young lady in care also very good. Of course there are times
when I have to mention something is not as it should be, but it is always put right and the problem is solved. So I am very happy to have my husband being cared for at Gorseway Hayling Island.

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Current Review Score: 9.6 (9.584)

Overview of Review Score

The Review Score of 9.6 (9.584) out of 10 for Gorseway Park Retirement Village is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.584 for Gorseway Park Retirement Village is calculated as follows: ( (183 Excellents x 5) + (79 Goods x 4) + (19 Satisfactorys x 3) ) ÷ 281 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Gorseway Park Retirement Village is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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