Review from Kathleen J (Daughter of Resident) published on 14 October 2022
Submitted via Website • Report

Overall Experience

My mother's care over nearly five years was exceptional. She enjoyed the activities provided and loved living there, nothing was too much for staff across all sections. I was always made to feel welcome when visiting The Grange and if I had any queries, they were always dealt with courteously and nothing

was too much trouble. During my mum's last days, they ensured she was well cared for and comfortable. During the Covid epidemic, the staff worked tirelessly to protect the residents and we were extremely grateful for their care in difficult circumstances. I believe The Grange is simply the best.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you for your kind review, I will make sure that I pass on your comments to staff in all departments.
I am pleased that you were made to feel welcome and that you felt confident in the care your mother received.

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Review from L C (Niece of Resident) published on 22 September 2022
Submitted via Postal Card • Report

Overall Experience

A warm, very supportive environment. Staff are always ready to help, advise and care for loved one. Lots of activities on offer, plentiful healthy food and a positive clean home. The residents are well looked after and lucky to be here.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you very much for your kind review, as a staff team we appreciate your feedback, it helps us to make sure we continue to do our best.

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Review from Brian C (Partner of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

All the staff, from nurses to carers to cleaners are all friendly, welcoming and will always do anything they can to ensure residents are cared for and comfortable. The Nurses are all attentive and professional in what they do and will always attend to any problems with care and compassion.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you for your review. I am pleased that you are happy with the care that is given. We are really proud of our staff team and are lucky to have such dedicated staff in all departments.

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Review from R J (Daughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience

A very enjoyable afternoon, well looked after, entertainment good, food was excellent and drinks. My wife and myself had a good time and my mother was very pleased. We look forward to the next opportunity to have another.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you for your review, its lovely to hear you all had a great time on this special occasion. (Activities lead)

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Review from Wendy C (Daughter-in-law of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

The Grange Nursing Home staff go out of their way to ensure that each resident is looked after and their individual needs are met, and every resident is treated with the greatest of respect and care. Now that Covid rules are relaxed they organised a wonderful platinum jubilee tea party for residents

and their families and it was lovely to get back to some sort of normality, with lots of upcoming events to come. Our relative is extremely happy in The Grange Nursing Home and she feels safe, well cared for and looked after and is very content.

Reply from Carolyn Ryves, Manager at The Grange Nursing Home Ltd

Thank you for your lovely review, we all agree that it was fantastic to be able to host an event that was relaxed and fun for all after a hard two years. We were thrilled that so many people came to share the day with us all.

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Review from Richard C (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience

The Grange Nursing Home put on a wonderful party for residents and their families to celebrate the Queen's Platinum Jubilee. They had professional singers and there was singing and dancing with Pimms and soft drinks and delicious food made by the kitchen staff at the home. It was a wonderful afternoon

enjoyed by residents and their families alike. The staff were brilliant - so kind to the residents and nothing was too much trouble. This is a very caring home for the elderly with the highest standards and staff that really care in more ways than one!

Reply from Carolyn Ryves, Manager at The Grange Nursing Home Ltd

Thank you for your very kind review. I am pleased you enjoyed the party, it was quite an emotional experience for us as a staff team, to see so many people coming to celebrate the Jubilee with us. The residents have been fantastic over the last two years and though it has been difficult, it has helped us to build an even stronger sense of community. I shall pass on your comments to all the staff.

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Review from Michael R (Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience

All staff - nurses, carers, activities, kitchen, cleaning etc, were always good-humoured and attentive.
The medical care was excellent with medicines being dispensed consistently and staff readily available for help and advice.
The food was invariably good in terms of variety, choice, quality and

quantity.
My room was well kept with an ensuite shower room and all the most up to date technology one could require.
The gardens were very pleasant and well kept.
The safety of staff and residents regarding Covid were comprehensive and explain why no Covid cases, I was led to believe, had invaded The Grange.

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Review from June S (Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience

I came to The Grange for one month respite, and after three or four days, decided to stay because I knew how good the care is. I have never regretted a moment of my decision. The carers are so kind and efficient, as are the nursing staff. The kitchen staff so willing and polite. I would recommend The

Grange to all. I am very happy here, after two years.

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Review from J P (Daughter of Resident) published on 3 March 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident at The Grange for the past two years. Despite the difficulties that lockdown have brought over the last 12-months, both management and staff have done their utmost to keep residents safe, active and in touch with families and friends. From contact through video chats, telephone

calls and POD visits, all staff have remained positive and continued to show their care, kindness and dedication.

Reply from Angela Northover, Proprietor at The Grange Nursing Home Ltd

Thank you for your kind words and loyal support. Let's hope we will all be back to normal very soon.

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Review from D H (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

I visited my dear mum most days since she became a resident in The Grange in 2017. It has a lovely, caring, family-friendly atmosphere with lots of varied activities for residents. I was devastated when I was unable to visit when the first lockdown came and was really worried about how she would cope

without seeing me, but The Grange quickly put a system of video calls in place to keep us connected, with Covid safe visits at various times when we came out of the lockdowns, keeping families regularly updated and informed. During such challenging times, we really appreciate the efforts and continued care of all the staff over the last year that has ensured mum's continued well-being, and kept us connected with mum and carers on video calls and pod visits when possible.

Reply from Angela Northover, Proprietor at The Grange Nursing Home Ltd

Thank you for your kind words.
Throughout this challenging time, we strive to adapt to the changes to continue to provide a dedicated service to our residents and families.

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Review from Jen W (Granddaughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

Since being unable to visit our grandma, (the last visit in person for me was March 2020), we have all taken it in turns to have FaceTime calls with granny. This has enabled us to see how she really is, which is amazing.

We were able to drop off gifts for her recent birthday, a few days prior to

her birthday for quarantine purposes. Then we were able to have a slightly longer FaceTime with her while she opened her gifts and cards. Seeing her smiley face and the way she reacted with the gifts was incredible.

As a family, we can’t thank The Grange enough for all they have done during this challenging time, and we can’t wait to be able to see them all along with our Grandma in the future, all being well. All the staff are like part of our extended family now, so we miss seeing them as well.

Thank you for keeping our loved ones safe and well.

Reply from Angela Northover, Proprietor at The Grange Nursing Home Ltd

Thank you for your kind words.
Throughout this challenging time, we strive to adapt to the changes to continue to provide a dedicated service to our residents and families.

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Review from Anna M (Granddaughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

Throughout the past 12 heartbreaking months of not being able to see my Grandma, The Grange has enabled weekly FaceTimes with family members, including those overseas. This has allowed us to see how well Grandma looks, and chatter about days gone by.
My Grandma lived a solitary lifestyle before she

became a resident here, and now has a new lease of life at 96 due to the incredible staff and her fellow friendly residents at The Grange. The entertainment team have adapted their schedule due to the restriction of external guests... and keep the residents stimulated with numerous activities. Ranging from dominos, armchair aerobics, baking, art and crafts, to seasonal discussions.
It is lovely to see the regular updates on how my Grandma is, and it has made this past year of not being able to see her daily more bearable.
The staff at The Grange genuinely care about each of the residents; their hearts are fully engaged in caring for them.

Reply from Angela Northover, Proprietor at The Grange Nursing Home Ltd

Thank you for your kind words.
Throughout this challenging time, we strive to adapt to the changes to continue to provide a dedicated service to our residents and families.

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Review from Linda K (Daughter of Resident) published on 18 February 2021
Submitted via Website • Report

Overall Experience

My father has been receiving “end of life” care at The Grange for the last six months.
The team of staff are incredibly caring, patient and genuinely kind, in what are unprecedented challenging “lockdown“ constraints. Despite this, all the team remain cheerful and positive and totally professional

in all aspects of care; thank you and keep the good work up.

Reply from Angela Northover, Proprietor at The Grange Nursing Home Ltd

Thank you for your kind words.
Throughout this challenging time, we strive to adapt to the changes to continue to provide a dedicated service to our residents and families.

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Review from A J (Daughter of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience

My dad was admitted to The Grange from hospital and was very ill. I was very impressed with The Grange from the first time I visited. The staff are friendly, caring and kind. I was especially impressed with the level of daily activities provided for residents. I would recommend The Grange to anyone.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you for taking the time to write a review, we are pleased that you were happy with the care that your dad received. The activities team will be thrilled to know that you were so pleased with the activities on offer.

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Review from Petra M (Power of Attorney of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience

In March 2019 my friend at the nursing home had to have all her teeth removed by the dental surgeon. Staff support from the home was excellent before, during and after the surgical procedure. Due to a stroke, my friend is unable to communicate clearly at all. So any discomfort, or enjoyment for that

matter, can only be detected by regular and detailed observation. Most recently (January 2020), I am particularly pleased the staff noticed a significant amount of hearing loss and initiated a procedure to vacuum the ears. The positive effects were noticeable straight away in increased social interaction from my friend.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you for your review, the staff work hard to build relationships with all our residents and visitors and this helps us to notice any changes that may impact on someone's health and wellbeing. I am glad that you are happy with us as a home.

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Review from Brian H (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

A very well run home, the staff are very professional and caring in what sometimes can be difficult situations. A friendly atmosphere and the food and catering is excellent.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you so much for taking the time to write this review, we as a team are so pleased you are happy with the care that is provided.

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Review from A S (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

I am extremely happy to be here. The home has helped me to recover my health. I am far healthier than when I left hospital, where I was at deaths doorstep. If there was an award, this place should have it.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you for your lovely review, we are all really pleased that your decision to come and stay with us has been such a positive one.

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Review from Mark D (Son of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience

The Grange is an excellent nursing home. My mother has been a resident now for nearly 3 years and she enjoys her time there. The home is very welcoming and does not have the 'just a business' feel to it that so many homes have. The staff are professional and very friendly. Food is excellent and you

can choose to have meals there with your family if you so wish (no additional cost). There is a conservatory on the ground floor that opens up into the garden where family can take their loved ones to have some alone time. This also has coffee and tea making facilities (and a tin of biscuits) that you just help yourself to. The whole place is kept very clean and tidy and you never have to worry about feeling uncomfortable there. Entertainment for the residents is also excellent, with daily activities, occasional outings and also special events such as summer BBQ, Christmas market etc. But these are not mandatory. I would highly recommend The Grange to anyone.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

Thank you so much for your kind words, we want to make all our residents and their friends and family feel at home and to make this a nice place to live and visit.

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Review from Gloria S (Resident) assisted by family/friend published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience

I came to The Grange at the end of March for a months respite care and after only a few days after living in an over-large house alone for 31 years, I decided that this was the best place to be.
I have been comfortable and very happy ever since.
I am 93 years old.

Reply from Carolyn Ryves, Matron at The Grange Nursing Home Ltd

As a team, we are so glad you decided to make The Grange your permanent Home and are enjoying your life here with your new-found friends

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Review from L O (Daughter of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

No complaints.

Reply from Carolyn Ryves, Manager at The Grange Nursing Home Ltd

Thank you very much for your review, we are pleased that you are happy with life at The Grange.

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The Grange Nursing Home Ltd

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