Green Gables Nursing Home

Church Lane, Grayshott, Hindhead GU26 6LY
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8.2 9 Reviews
  • Green Gables Nursing Home, Hindhead
Green Gables Nursing Home, located in the award-winning village of Grayshott in Hindhead, is a warm and inviting care facility now under new ownership. With more than 30 years of experience in the care home sector, the new owners bring a wealth of knowledge and a strong reputation for delivering exceptional care and support.

The home continues to provide exceptional care in a tranquil and homely environment, ensuring that each resident’s needs are met with the highest standards of professionalism and compassion.

The experienced and dedicated team work closely with each individual, tailoring care plans to support their specific requirements while respecting their independence and dignity. A wide range of activities, from arts and crafts to outdoor excursions, ensures residents are engaged, active, and socially connected.

The home is designed to foster comfort and community, with spacious, well-appointed rooms and beautifully landscaped gardens. The on-site chefs prepare delicious, nutritious meals using fresh, locally sourced ingredients, ensuring residents enjoy a varied and balanced diet.

With a focus on improving quality of life, Green Gables provides a safe, nurturing environment where residents can feel at ease.

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Care Provided by Green Gables Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Downing (Green Gables) Ltd
  • Person in charge
  • Thabani Jaffet / Zoe Cox (Registered Clinical Manager / Service Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Green Gables Nursing Home Reviews (9)

8.2

Green Gables Nursing Home has a Review Score of 8.2 (8.168) out of 10, based on 3 reviews in the last 2 years. Over all time Green Gables Nursing Home has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
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Review from L L (Wife of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is well cared for and all his needs are met, staff are very approachable and kind.

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Review from James W (Nephew of Resident) published on 13 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with everything to do with the home.
The staff are helpful and always happy to put our minds at rest.
And the big thing for us is the trust that we got for the trust, and we are grateful.

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Review from Kathryn D (Daughter of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at Green Gables for over a year, after moving from a nursing home where she was very unhappy. It has been such a relief to me to find a home where she is now happy and settled. Because she is in the advanced stage of dementia, she is very vulnerable and cannot express her needs,
but the staff are always kind, caring and thoughtful about recognising her preferences and what makes her happy. The manager takes a great deal of interest in each individual resident and always makes herself accessible to talk to relatives. I am impressed with the openness of all staff and their readiness to discuss aspects of my mother's care. They work well together as a team and take a genuine interest in ensuring that my mother is content. Green Gables is not the most outwardly 'luxurious' or spacious home that I have encountered, but this is more than made up for by the ethos and attitude of the staff. My mother is also very happy with the food (which was an issue in her previous home).

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Review from L S (Wife of Resident) assisted by family/friend published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am fairly happy with the nursing home. One criticism I would make, there is not enough feedback to the family i.e. changing medication, health deterioration etc.

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Review from R B (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When looking for a care home for my father, we looked at a fair few - a number had very extensive facilities but that was not important to me. It was the care of the residents and the attitude of the staff to the residents, and since my father has been at Green Gables I have been so impressed by the
care given. There is a very low turnover in the staff which maintains consistency for my father - a very important factor with dementia!

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Review from I B (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother seems happy and settled and has recently stated she quite likes it here, which is good coming from Mum. The staff are kind and caring and the home itself is very secure indeed, particularly during these past 18 months and are very proud that they have had no Covid cases during the pandemic.

Reply from Shelly Andon, Operations Director at Green Gables Nursing Home

Thank you for your very helpful and positive review. I know our staff will appreciate your kind words and it will help to keep up their morale. They all work so hard to keep our residents safe and happy and these last 18 months have been very tough for everyone.


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Review from Irene M (Wife of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care and support are given to my husband over the past two years. The staff are always pleasant, kind and caring. I feel he is in a very safe environment. Management and administration are excellent and will always respond promptly to any queries, both general and specific,
concerning my husband's health medication and follow up with outside agencies on my behalf. It has been such a difficult year and they have coped admirably.

Reply from Shelly Andon, Operations Director at Green Gables Nursing Home

Thank you for your very kind words. I know our staff and manager will appreciate them greatly. This has been a tough 18 months for all of us and it is thanks to our staff that we have managed to remain Covid free, throughout the pandemic.


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Review from Lin E (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Gables is an excellent care home with caring, kind and thoughtful staff who put the residents at the heart of everything they do. The matron ensures the staff give the residents the care and respect they deserve.

Reply from Shelly Andon, Operations Director at Green Gables Nursing Home

Thank you for your taking the trouble to review our service and for your kind words. The manager and staff will appreciate your acknowledgement of their hard work, particularly during the pandemic.


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Review from Patricia T (Daughter of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Green Gables Nursing Home is an exceptional nursing home. It is extremely well run and organised, and high standards of cleanliness and nursing care are continually maintained. The staff are friendly, compassionate and very caring, and treat all the residents with the utmost dignity.

Reply from Shelly Andon, Operations Director at Green Gables Nursing Home

Thank you for your very kind words. I know they will be deeply appreciated by the manager and staff, all of whom work extremely hard and have a huge commitment to the residents of Green Gables.


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Current Review Score: 8.2 (8.168)

Overview of Review Score

The Review Score of 8.2 (8.168) out of 10 for Green Gables Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.6 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.543 for Green Gables Nursing Home is calculated as follows: ( (20 Excellents x 5) + (14 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.543

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.625 Points relating to the number of positive Reviews for Green Gables Nursing Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 3 Positive Reviews ÷ 8 = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2021

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Green Gables Nursing Home

What types of Care is Green Gables Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Green Gables Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Green Gables Nursing Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Green Gables Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Green Gables Nursing Home to the centre of Hindhead?

0.9 mile(s) as the crow flies, distance by road may be significantly further.