Greenbanks Care Home

29 London Road, Liphook GU30 7AP
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9.4 21 Reviews
  • Greenbanks Care Home, Liphook
Greenbanks Care Home aims to deliver the highest quality of care with additional experience in dementia, but in a setting that feels more like a home than a hotel.

With an enthusiastic and highly trained team of care staff, the home is registered to care for up to 30 individuals. The majority of the rooms have en-suite facilities and views onto the lovely garden. There are also 3 communal lounges and a dining room to encourage positive social mealtimes.

All aspects of daily living are supported; from ensuring someone’s daily evening sherry is provided to accessing places or activities they have never experienced before. The home has a proven track record of improving outcomes for residents both on a permanent and a respite basis.

The dedicated activity coordinator ensures a diverse range of group activities throughout the week, as well as creating a bespoke activities plan in partnership with each resident. This ensures that each resident’s social, psychological, and emotional wellbeing is maintained to the highest level. After all, care isn’t just about someone’s physical needs.

If you would like to come and visit, the team will be more than happy to show you around the home they are so proud of, so contact today to book in.

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Care Provided by Greenbanks Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Filipa Barros (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2018
    • Number of floors: 2

Funding & Fees Guide for Greenbanks Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,700
    • Self-Funded Residential Dementia Care £1,250 – £1,800
    • RESPITE Self-Funded Residential Care £1,150 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,250 – £1,800

  • Your fees cover all care needs, laundry, housekeeping, food and activities. An extra charge will be added for Hairdressing, Chiropody, private Physio/OT, other chargeable healthcare professionals such as dentist or optician, and any spending money needed for trips.
  • (these prices are only a guideline, please contact Greenbanks Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking spaces, further parking available in Candleford Gate or across the road at the recreation grounds


Greenbanks Care Home Reviews (21)

Total of 21, showing 1-20
9.4

Greenbanks Care Home has a Review Score of 9.4 (9.376) out of 10, based on 6 reviews in the last 2 years. Over all time Greenbanks Care Home has 21 reviews.

Overall Experience

  • 16
  • 5
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Date Published

21
0
2
6
15

Review from T S (Son-in-law of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the staff and management underwent changes this year, the care is noticeably more engaged with the residents. Staff are friendly towards visitors. My mother-in-law had a birthday and much effort was put in by staff to give her a good time. Also, a very successful BBQ was held on another occasion
for everyone.

Reply from Filipa Barros, Registered Manager at Greenbanks Care Home

Thank you very much for your review. We appreciate your feedback. With best regards, Filipa.


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Review from Philippa B (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere is cheerful when we visit and the staff are always welcoming and, more importantly, are attentive and caring with the residents. They have good activities - last week they had a couple of outings - our mother was taken with a group of the residents for a river trip on a barge. They all
had a good time.
The residents and their families and the staff are getting ready for a summer party with entertainment that will be held next weekend.

Reply from Filipa Barros, Registered Manager at Greenbanks Care Home

Thank you so much for your review of our team's work! Is amazing to have all families support with all we do! Thank you


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Review from Russell C (Stepson of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent caring home with staff that really care. Lovely rooms, nicely decorated with a wonderfully calm atmosphere. Stepdad has only been staying for a few months but was constantly reassured by staff to help him settle in. Staff communication throughout his settling-in period was first class -
thank you.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Greenbanks Care Home

Thank you for your lovely review. It has been our pleasure to have your step-dad join the Greenbanks family, and we are so pleased to have supported him to settle so well.


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Review from E D (Daughter of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following an outbreak of sickness and diarrhoea, my mother was quite unwell and continues to be, although slowly improving, the care and compassion of the staff have been wonderful, attentive and caring, Thank you.
The food for lunch is a little hit and miss for Mum, she preferred the other female
chef prior to the new chef, and issues like meat cut to thick ham, beef etc, (she can’t cut with the knife supplied, too blunt) too much mash potato, not enough variation, appreciate there is a wide variety of different needs however my mum will go without rather than ask for help. She cannot afford to lose any weight.

Reply from Cassie Wills, Marketing and Wellbeing Manager at Greenbanks Care Home

Thank you for your review, we are pleased to hear we have achieved our aim of providing compassionate care to our residents, and we are proud to be part of your mum’s care journey. We are sorry to hear of the concerns you have regarding the food, thank you for bringing them to our attention. We have a weekly meeting with the kitchen staff and will ensure that these issues are raised and addressed. Please be reassured that any complaint or concern you have will always be dealt with in a timely manner and passed on to the relevant people, and we have a comments box by the front door in case you are unable to speak with a staff member at the time of your visit.
Thank you again for your feedback, hearing from our residents and families is the best way we can improve the service we provide.


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Review from Kirstie W (Granddaughter of Resident) published on 8 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing staff, always so helpful in every way.
Residents always smiling and happy.
The house is always clean and tidy.
Smells nice throughout.
Such a lovely atmosphere to be in.
Lovely garden area to sit out in.
Just an amazing place to be, home from home.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Greenbanks Care Home

Thank you for such a wonderful review! I have passed on your comments to the team, who are very grateful to hear such lovely feedback. It is our pleasure to create a home-from-home environment and to have that recognised. Thank you.


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Review from Robin U (Husband of Resident) published on 21 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we walked in it felt right, very much at home. Nothing is too much trouble. The food is good. The carers are very friendly and helpful. My wife is always dressed well and kept clean.

Reply from Cassie Wills, Marketing and Lifestyles Manager at Greenbanks Care Home

Thank you for your kind review. We love to make all our visitors feel at home and we are privileged to be part of your wife's care journey.


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Review from Robert O (Husband of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is, unfortunately, suffering from dementia, Alzheimer's with delusions.
Prior to coming to Greenbanks she had endured an appalling time for some 9 months, But since she has been here she has received the most amazing care from, the manager and all the people who work there, they go beyond
the norm. Nothing seems to be too much trouble when she becomes anxious or depressed, they find the things she has lost and reassure her that my sons and I are coming to see her, they also put up with us when we need to make or change an appointment. All in all they are a truly caring operation and I strongly recommend Greenbanks to anyone who is looking for a home from home.

Reply from Ruby Parker, Marketing at Greenbanks Care Home

Thank you for your kind words Robert, they mean so much to the team!


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Review from Diane H (Daughter of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives the best possible care at Greenbanks.
She is treated and respected as an individual, with all her quirks, likes and dislikes taken into consideration.
I feel comforted to know that Mum is where she needs to be, with 24-hour support from a warm, friendly and professional team.

Reply from Yasheen Rajan, Director at Greenbanks Care Home

Many thanks for your kind words which I have passed on to the team.


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Review from Tracy C (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at Greenbanks and gets on extremely well with most of the staff. I find the staff approachable, happy, and friendly and I have developed a good relationship with most of them. Some staff members are particularly skilled, knowledgeable, and are very very caring. The Manager and
the Deputy Manager are very approachable and available to discuss any concerns. Overall we are very happy with the care my mother receives. During the Covid pandemic, I cannot praise the Manager enough for her proactive approach to keeping my mother and other residents safe throughout. The Manager kept me fully informed as to the plans during this time, although difficult and not being able to see my mother for very long periods of time, it was worth the sacrifice to keep her safe. I was able to speak to my mother on the phone every day and to visit using the pod. Now things have opened up I am more than happy to have a lateral flow test before visiting and the team has this system working very well.

Reply from Sacha Paynter, Executive Assistant at Greenbanks Care Home

Thank you for your review on Greenbanks Care Home, Kindred Care appreciates your words of praise for the manager and team on how they have handled the Covid restrictions. We are really proud of our staff for their hard work and dedication in adjusting to the current times. We look forward to seeing you again as always!


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Review from Tim R (Son of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was transferred from home to Greenbanks about 12 months ago. She was really struggling to look after herself and we all made the decision that it would be best for her to stay. Since then she has loved her time there and doesn't want to leave. It is so homely and the staff there are magnificent.
Highly recommended.

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Review from Jo W (Daughter of Resident) published on 25 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Greenbanks last July, quite a worrying thing as Care Homes during Covid had been hit so hard. Also a very big step for Mum and me as Mum had lived independently all her life although more recently having care visitors to her home. It was with a diagnosis of Alzheimer's, and also Sun
Downing plus loneliness that made us decide to move her to Greenbanks. From me being scared to now being so happy is massive. My Mum's life is so much better now she has full-time care. The people at Greenbanks are so lovely, I mean I truly love them for the care and consideration they give Mum. Mum has made lovely friends with both the residents and staff and I love the fact whenever I phone or visit she seems happy. Since I've only known Greenbanks during Covid I can't praise them highly enough for keeping residents safe but also looking after their wellbeing by allowing safe visiting within guidelines. They are amazing at keeping me informed and no request ever seems too much trouble.

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Review from Diana (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always happy and very helpful. I'm pleased my mother has settled in so well thanks to the care she is receiving. The place always looks clean and fresh and the staff always call me to let me know what's happening.

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Review from Rowena C (Daughter of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother entered Greenbanks in June 2020. She was made very welcome and soon settled with all staff appearing to be considerate to her needs. The communication with the care home causes me no concerns as I realise they have my mother's interests at heart. During the pandemic, the care has been well
thought through with residents always being the top of Greenbanks' priorities. The manager and staff are always accommodating of any requests I make and concerns are quickly attended to or discussed for the best resolution. My mother appears to feel safe and secure, which is my priority. It is a small care home with a friendly approach.

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Review from Stewart L (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Greenbanks for approximately 2 years. The standard of care there is first class, the room is clean, the food is plentiful and to a high standard. Since the building work the whole place looks very smart, bright and clean. The staff are very helpful and caring and nothing is too
much trouble even throughout these difficult times. I have the confidence to know my father is in a very good and caring place and being well looked after, so much so that I have a friend who is also in there now and despite medical problems is happy and also very well looked after.

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Review from A H (Friend of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very kind, caring and considerate.

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Review from Sally H (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management at Greenbanks are all passionate about the care and wellbeing of each and every resident.
The decor and building work still needs attention but can see slow progress.
The residents and particularly my mum are central to everything the staff do. With personal, sensitive care,
often thinking outside the box to give the best care.

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Review from Ann M (Respite Resident) published on 11 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was worried about having to go into a care home. Well no more, the staff were amazing, I was so well looked after and made to feel so welcome. The food was lovely and staff always smiling, nothing was to much trouble. Greenbanks changed my view of a care home.

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Review from Jill R (Wife of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so worried in finding a care home for my husband who had been in hospital with a bad chest infection. When he got better, they advised to find him a care home. One of the social workers suggested Greenbanks and I could not have found a better one. The care they give to my husband has been
wonderful. I cannot ask for more.

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Review from Jo W (Wife of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving into care was extremely daunting but the staff at Greenbanks made the transition so much more pleasant and easy than I had anticipated. The care is truly individual and the staff are genuinely concerned for the welfare of residents and their families. I feel welcome to visit anytime and have
been overwhelmed by the commitment of all the staff. Sympathy and empathy are evident all the time and staff go out of their way to ensure the health and welfare and happiness of residents. Response to any concerns is immediate.

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Review from Paul V (Son of Resident) published on 3 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother, dying with terminal cancer and at the very old age of 96 years, was extremely let down by Hampshire County Council services. We found our mother a lovely home where we hoped she could spend her last few months in peace and relaxation, Greenbanks in Liphook. After meeting the manager and
staff at Greenbanks our minds and hearts were set on this being our mother’s last home from home, the atmosphere is relaxed and geared at being a family home, the staff are caring, friendly, and helpful. I recommend Greenbanks without any reservations at all.

Reply from Yasheen Rajan, Director at Greenbanks Care Home

Dear Paul,


Thank you for your very kind words which I know the manager and staff will greatly appreciate.


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Current Review Score: 9.4 (9.376)

Overview of Review Score

The Review Score of 9.4 (9.376) out of 10 for Greenbanks Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.776 for Greenbanks Care Home is calculated as follows: ( (54 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 67 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Greenbanks Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Filipa Barros

Job Title: Registered Manager

I'm Filipa, I began my care journey at the age of 18, initially taking on the role of a care assistant to fund my degree. My passion for making a difference led me into social care where I became a social worker for the Portuguese Red Cross. Upon my move to England, I began my career as a senior care assistant, navigating through various roles including team leader, field care supervisor, deputy manager to now manager at Greenbanks. It's more than just a job to me - it's a heartfelt commitment to creating a home where residents and staff become family and where every day is an opportunity to make a difference.


Frequently Asked Questions about Greenbanks Care Home

What types of Care is Greenbanks Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Greenbanks Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Greenbanks Care Home have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Greenbanks Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenbanks Care Home to the centre of Liphook?

0.2 mile(s) as the crow flies, distance by road may be significantly further.