Lavender Lodge Care Home - Avery Healthcare

10 Bruntile Close, Reading Road, Farnborough GU14 6PR
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9.9 84 Reviews
  • Lavender Lodge Care Home - Avery Healthcare, Farnborough
Lavender Lodge Care Home has been prominent in Farnborough, providing care within the local and broader Hampshire community for the past three decades. A residential, respite, nursing and dementia care home in Farnborough, it has earned a great reputation. The staff are dedicated to their roles and approach their care responsibilities with deep compassion.

The home offers well sized bedrooms, providing ample space for unique keepsakes and personal belongings that transform the room into a unique, personal space. The lounges within the home offer a joyful atmosphere, whether residents engage in various activities with others or prefer a serene moment with a book or enjoying a drink. Couples and companions are warmly welcomed.

The care home boasts a delightful garden for outdoor exercises, gardening activities, and, on occasion, for enjoying a pleasant cup of tea and cake when the weather permits.

To stay updated on the activities at the Farnborough home, you can explore the dedicated Facebook page, regularly updated with the latest events. Alternatively, contact the friendly team, who are always ready to address any inquiries.

While the team appreciate the value of traditional activities, they've also embraced modern technology to enhance residents' experience of living at the home. The internet and iPads provide a wealth of resources, particularly for stimulating memories in those with memory loss. For families living abroad or unable to visit frequently, they facilitate Skype sessions, ensuring residents can stay connected with their loved ones.

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Care Provided by Lavender Lodge Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kim Lambden (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 3

Funding & Fees Guide for Lavender Lodge Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,150
    • Self-Funded Nursing Care from £1,150
    • Self-Funded Nursing Dementia Care from £1,150
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,150
    • RESPITE Self-Funded Nursing Care from £1,150
    • RESPITE Self-Funded Nursing Dementia Care from £1,150
  • (these prices are only a guideline, please contact Lavender Lodge Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Lavender Lodge Care Home - Avery Healthcare Reviews (84)

Total of 84, showing 1-20
9.9

Lavender Lodge Care Home - Avery Healthcare has a Review Score of 9.9 (9.877) out of 10, based on 25 reviews in the last 2 years. Over all time Lavender Lodge Care Home - Avery Healthcare has 84 reviews.

Overall Experience

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Review from S E (Daughter of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with this care home, who looked after my dad so well. The staff are so helpful and caring. I was upset when he first got there because he had always lived at home and not anywhere else. Thank you everyone for looking after him.

Reply from Kim Lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to complete this review we are delighted to receive this feedback and very proud of our caring staff at Lavender Lodge.


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Review from Vanessa H (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Lavender Lodge in March 2024 and has now settled in.
The care and nurse staff are all friendly and helpful to Mum's needs.
The activity ladies have been great with Mum and nothing is too much trouble when visiting with young members of my family to keep Mum and them amused.
The food
is good and no trouble to make an alternative meal if Mum doesn’t like the menu for the day.
The manager and reception team are friendly and welcoming to our and mum's needs.
All in all is good.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to complete a review for Lavender Lodge, the staff will be delighted to read this positive feedback.


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Review from Daniel B (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management have been fantastic from the start. My dad is well cared for and has settled in better than we ever expected. He is extremely well looked after, involved in lots of activities, and loves being at Lavender Lodge. Could not be more grateful for the care and support in what was
a difficult move.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to complete this review; we are delighted you are happy with your dad's care and very proud of our amazing team at Lavender Lodge.


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Review from G S (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Three of us (1 family, and 2 friends) explored care homes in the care and chose Lavender Lodge as being most suited regarding cosiness and friendliness. When he came in he was in a poor state mentally and physically. The change in just over 2 weeks is incredible - clean, well-fed, less confused, mobile
and accepting of his new surroundings (although missing his own home)). We have always felt welcome here and it's such a relief to see our friend recover his faculties. Next step - improvement in his hearing.

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Review from D S (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to our friend shows in the difference and improvement we see in his general attitude, mobility and personal cleanliness. The staff were very friendly and helpful to both him and us. A lovely care home.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for your review we are delighted to receive this feedback and are very proud of our caring team.


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Review from Yvonne C (Cousin of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has been in Lavender Lodge for nearly three months and the care she has received is excellent. She is very happy there and I cannot fault the home in any way. The Manager and office staff are very helpful and supportive and the nurse and care staff are excellent.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to leave this review we are delighted that you are happy with the care your cousin receives and very proud of our team at Lavender Lodge.


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Review from S H (Daughter of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well cared for and loved by all staff and carers at Lavender Lodge. She is totally dependent on others for her care/nursing care and is treated with respect and compassion. As a family, we have no complaints at all.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for for your kind words, it is such a pleasure caring for your mum and the dedicated team will be delighted to receive this review.


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Review from M L (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Lavender Lodge have shown fantastic care and understanding for both my parents. They were particularly caring and sensitive around the time of my dad's death and showed real empathy and support to me and Mum. I know that Mum is well cared for and safe which is a wonderful relief, I no longer
constantly worry about her well-being and safety all day! The activities provided seem to be appropriate for Mum in terms of her dementia and she is able to access them at her own level.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to leave such lovely review, it has been an honour to support your dad at Lavender Lodge and the team continue to support your mum during her bereavement journey with love and respect. We are extremely proud of our staff and the wonderful care they provide to our residents and their families.


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Review from Tim B (Son of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Lodge is the most friendly and caring place, they look after our dad so well and we enjoy going to visit him weekly.
The team of carers and office staff are all so helpful and they do so much interaction with all patients and celebrate birthdays and other events with such fun.
The food is
cooked fresh every day and we are able to have meals with Dad if we wish to.
A fantastic place.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

We thank you for taking the time to complete this review and our team will be delighted to receive this amazing feedback.


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Review from M D (Cousin of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Lavender Lodge are conscientious, warm, caring and thoughtful. You're always greeted with a smile and any query you might have is looked into and answered in detail.
The food is good and plentiful. My cousin is settling in well and all his needs are met. I'd like to say a big 'thank
you' to all the staff... You do a wonderful job.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank so much for your lovely review and I will ensure that the amazing team at Lavender Lodge read this review, your support is much appreciated.


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Review from R N (Husband of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the way my wife is looked after at Lavender Lodge.
The staff seem to go out of their way to be a good friend to everybody there.
The food is very diverse and very good, the care for all the residents is excellent, they always seem to be arranging events for the residents.
10/10

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for your kind words, it's is such a pleasure caring for your wife and our staff will be delighted to receive this review.


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Review from J R (Friend of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First time I had visited a care home. Welcomed with smiles and shown to friend's room to celebrate her birthday. She looked so much healthier and happy, even dancing to music! The staff were so lovely, made her a cake which we had with tea. The few patients I passed on the corridor stopped and spoke
to me, all seemed happy! One of them stroked my hair and said "it's like silk!" I wish! Well done to all of you. Keep smiling.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to complete this review this is much appreciated, the team at Lavender Lodge will be delighted to read your kind words, it gives them so much pleasure to care for the residents within the home and celebrate their special birthdays.


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Review from David G (Son of Resident) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moved my mother to Lavender Lodge Care Home last year and have been delighted with this exceptional care home.
Professional and caring, my mother is in excellent hands.
The food is excellent and when I visit, the customer service is world-class.

Reply from kim lambden, General manager at Lavender Lodge Care Home - Avery Healthcare

Thank you so much for taking the time to complete a review for the team at Lavender Lodge, we are delighted to receive this review and your kind words are much appreciated.


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Review from A A (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Lavender Lodge Care Home look after my mum the best they can and make her comfortable under her circumstances, especially two members of staff in particular.
We can't thank them enough.

Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for your lovely comments and review. It gives us so much pleasure to read about your experience. I will ensure that the team receive this feedback.


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Review from Steven A (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great place to be. All staff are helpful and understanding. I would greatly recommend Lavender Lodge Care Home to friends and family.

Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for your kind words and I will ensure that all the team members at Lavender Lodge read this review. Your support is greatly appreciated.


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Review from K O (Husband of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As my wife is unable to communicate, I can only judge her satisfaction as a resident by her facial expressions which are very favourable.
Being a frequent visitor, I observe all the staff to be kind, hard-working, and helpful.

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Review from Amy C (Granddaughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lavender Lodge is lovely - full of staff who truly care about the residents and make every effort to ensure health, happiness and satisfaction whenever possible.


Today we had my grandfather's 97th birthday in the home. We were allowed to bring in a birthday lunch for him and eat it in a small, private

dining area as a family. The staff had gone to great efforts to recognise his special day and make the family feel welcome.


His two carers are particular favourites amongst the staff, although there are many more who we could name and praise.


Thank you, Lavender Lodge.


Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare

I am so pleased that you had an enjoyable day with your Grandfather. Thank you for your lovely comments.


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Review from Tat H (Granddaughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic! Staff are genuinely caring, considerate, supportive & friendly. Very informative on what’s happening with a loved one. My nan was moved here from another care home, and I am so glad my family made the right choice to select Lavender Lodge as her permanent home. She has vascular
dementia and loss of mobility and Lavender Lodge accommodates my nans needs perfectly. She has improved massively and we could not be happier with the care she receives. The meals are great, the rooms are comforting and, I truly believe this to be a really lovely place. Thank you to the team for looking after my nan so well. You are hugely appreciated.

Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare

Your feedback means so much to the team at Lavender Lodge. I am so pleased that you feel your nan has improved in our care. Thank you for your continued support.


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Review from J W (Sister-in-law of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to start by saying thank you to all the staff at Lavender Lodge, you do a fantastic job. From the time you walk in the door, you are welcomed by the staff. My sister-in-law has been here for nearly a year and I can't express enough how thankful I am to know how well she is being cared for in
all aspects of her daily life. It is a lovely home but for me, it's the staff that shines the brightest, every single one of you. Thank you.

Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare

Thank you so much for your kind words, it is such a pleasure caring for all of the amazing residents at Lavender Lodge. Your feedback is so important to us.


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Review from Sharon B (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into care at Lavender Lodge Care Home in May this year. She was a resident somewhere else before. As a family we cannot believe how our mum has changed for the better since being there. The staff are real family people, kind caring thoughtful. When ever addressing mum (she has dementia)
it's with total respect and never condisending. Any questions asked in any capacity, the response is quick and detailed. Overall very professional.

Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare

Thank you so much for this lovely review, we love caring for your mother and I am glad you feel she has settled at Lavender Lodge. Your support is so important to us.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Lavender Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Lavender Lodge Care Home - Avery Healthcare is calculated as follows: ( (256 Excellents x 5) + (36 Goods x 4) ) ÷ 292 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Lavender Lodge Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Sep 2019

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Frequently Asked Questions about Lavender Lodge Care Home - Avery Healthcare

What types of Care is Lavender Lodge Care Home - Avery Healthcare registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Lavender Lodge Care Home - Avery Healthcare provide?

Palliative Care & Separate Specialist Dementia Care Unit are other types of care provided.

How many Rooms does Lavender Lodge Care Home - Avery Healthcare have?

There are 66 Single Rooms.

What are the Facilities & Services at Lavender Lodge Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Bar/Café, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Lavender Lodge Care Home - Avery Healthcare to the centre of Farnborough?

0.3 mile(s) as the crow flies, distance by road may be significantly further.