Lavender Lodge Care Home - Avery Healthcare has a Review Score of 9.9 (9.877) out of 10, based on 25 reviews in the last 2 years. Over all time Lavender Lodge Care Home - Avery Healthcare has 84 reviews.
Review from T W (Daughter of Resident) published on 19 July 2023
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Reply from Samantha Bell, Home Manager at Lavender Lodge Care Home - Avery Healthcare
Thank you for your kind words, we are so pleased that your loved one has settled at Lavender Lodge following the move from elsewhere. We are a family and as such remain passionate about the care we deliver. Thank you again for your positive feedback.
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Review from S S (Resident) published on 18 May 2023
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Reply from Sarah Goswell, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes.
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Review from Christine A (Niece of Resident) published on 4 May 2023
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your aunt has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that she soon settled into her new surroundings and is enjoying the choice of daily meals provided by our talented culinary team. We look forward to seeing you on your next visit. Best wishes.
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Review from D W (Daughter of Resident) published on 13 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Your feedback is truly invaluable to us. Best wishes.
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Review from Harriet C (Daughter of Resident) published on 13 April 2023
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Reply from Sarah Goswell, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough. Your feedback is invaluable to us and our staff team, who go over and above the standards on a daily basis to provide an exemplary level of care. I will be sure to pass on your kind words to the rest of the team. Best wishes.
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Review from J F (Niece of Resident) published on 19 February 2023
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Reply from Sarah Goswell, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough. It is a true pleasure to have your aunt as part of our loving care community giving you and your family the peace of mind you deserve. We understand that moving a loved one into care can be a daunting experience for everyone, therefore we try and make the process as seamless as possible. Best wishes.
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Review from J M (Daughter of Resident) published on 13 February 2023
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your mother has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is also lovely to know that you and your mother feel part of our Lavender Lodge family. We look forward to seeing you on your next visit. Best wishes.
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Review from J H (Friend of Resident) published on 20 December 2022
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. I will be sure to pass your kind comments on to the rest of the staff team. Best wishes, Rachel.
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Review from Pete N (Son of Resident) published on 27 September 2022
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home in Farnborough. We would like to thank you for your kind words regarding the care your mother has received since being a member of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Best wishes, Rachel
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Review from B L (Husband of Resident) published on 5 July 2022
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Reply from Amanda Clark, Interim Home Manager at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to feedback to us, and we are so glad that you are happy with the care being delivered to your wife. Our team really do work hard to look after our residents – from care to housekeeping to the chef and his team - and they will be delighted with your comments.
As you mention, Lavender Lodge is an older building and, for the ongoing safety of all, our lift is temporarily out of routine service. We acknowledge the potential impacts this could have on residents, relatives and staff at the home, and we have contingency plans in place to minimise these. Avery Healthcare have committed to having the lift replaced in the next few weeks and we are liaising with the manufacturer and fitters to have this work completed as early as is possible. As soon as we have confirmed dates for the work to begin, we will write to everyone again to let them know. We thank you for your patience – please feel free to drop in and speak to the Home Manager in the meantime.
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Review from C C (Wife of Resident) published on 30 June 2022
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Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for reviewing Lavender Lodge Care Home in Farnborough. It is a true pleasure to care for your husband and I am glad to hear how well he has settled into our care community. Your kind words about our staff team are invaluable to us and I will be sure to pass on the positive feedback. We look forward to seeing you on your next visit. Best Wishes.
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Review from S F (Sister of Resident) published on 14 December 2021
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Reply from Beverley Nurse, Home Admin at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. It was a great pleasure to have your brother living here at Lavender Lodge. All the staff became friends with your brother and yourselves over the years, and the staff were saddened by your loss. We will miss him and would like to thank you for all the thoughtful kind gifts you have given to us over the years. Best Wishes.
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Review from Christie C (Daughter of Resident) published on 6 December 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear how satisfied you are with your recent visit to the home to celebrate your dad's birthday, our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. Your feedback is truly invaluable to us and our staff team, who go over and above the standards daily, in order to provide an excellent level of care. I will be sure to pass on your kind comments to the rest of the team. We look forward to seeing you on your next visit. Best wishes Rachel.
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Review from Haily M (Daughter of Resident) published on 23 November 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home and for your amazing five-star rating. We are delighted to hear how satisfied you are with our home and the excellent choice of tasty meals served daily by our talented culinary team. It is a true pleasure to have your dad staying with us. Best wishes.
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Review from Debbie L (Daughter of Resident) published on 18 November 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. Our staff team go above the standards daily to deliver exceptional care, whilst creating a warm and welcoming community that our residents live within. I will be sure to pass on your kind words to the rest of the team. Best wishes.
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Review from P R (Son of Resident) published on 21 September 2021
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Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear how satisfied you are with our home and its facilities. I will be sure to pass on your positive feedback to the rest of the team. Best Wishes, Ryan.
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Review from Diane R (Sister of Resident) published on 8 September 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. Your feedback is truly invaluable to us and our staff team, who go above the standards daily to provide an excellent level of care to all our residents. It is a true pleasure to have your brother living with us, in the loving care community that we create. Best wishes, Rachel.
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Review from O H (Son of Resident) published on 20 August 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear that your mother soon settled into the loving care community that we create. It is a true pleasure to have her stay with us. Best wishes.
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Review from David C (Resident) published on 20 August 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving community for all residents.
Best Wishes, Rachel
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Review from Barbara S (Resident) published on 5 August 2021
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Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare
Thank you for taking the time to review Lavender Lodge Care Home. Your feedback is invaluable to us and our staff team who go above and beyond the standards daily to deliver an exceptional level of care, whilst creating a fun and loving community for all residents. Best Wishes, Rachel
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The Review Score of 9.9 (9.877) out of 10 for Lavender Lodge Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.877 for Lavender Lodge Care Home - Avery Healthcare is calculated as follows: ( (256 Excellents x 5) + (36 Goods x 4) ) ÷ 292 Ratings = 4.877
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Lavender Lodge Care Home - Avery Healthcare is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Sep 2019
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