Review from Margaret W (Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience

I have had a great experience of care while I have been in here. The staff are most respectful and most caring about personal things.

Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare

Thank you for reviewing Lavender Lodge Care Home. We are delighted to hear how well you have settled into our loving care community. It is great to hear such positive feedback about our staff and I will be sure to pass on your kind words to the rest of the team. Best Wishes, Ryan.

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Review from R G (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience

We appreciate it has been a tough year and are pleased that Dad is being cared for. As a relative, we get the impression that staff are stretched. It can be frustrating that we are asked to only call in the evenings when the skeleton team are stretched to pick up the phone. There is also concern that

things go missing around the home. One area I would love to see improved is if residents could get regular access to fresh air via the outside patio space.
On a positive note, the staff are always friendly and attentive during visits.

Reply from Yvonne Russon, Interim Home Manager at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Lavender Lodge Care home and for your comments which I shall look into directly in order to feed back to yourself. Please be assured that at Lavender Lodge you can call at any time, and in the future, if you are having any concerns please contact me directly and I shall attempt to support you fully. Best Wishes, Yvonne.

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Review from Grant T (Son of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience

My father has been very happy at Lavender Lodge and the staff have been extremely helpful and supportive during these difficult times. My father loves the food which in itself is a miracle as he is extremely fussy.

Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear that your father is happy/settled in the loving community that we create. The residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your father is enjoying the food. Best wishes, Rachel

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Review from Amanda S (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are always happy, happy to help and very approachable. Mum is looked after very well. The reception staff are lovely, and the sisters are very caring.
Lavender Lodge is a homely setting. If I had any pointers, it would be to get rid of the carpet in the lounge and also needs a lick of paint,

but for me, the care package they offer is second to none. Great chef too.

Reply from Rachel Aran, Marketing Administrator at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Lavender Lodge Care Home. We are delighted to hear how satisfied you are with our home and the excellent work our staff carry out daily, to deliver exceptional standards of care to all our residents, whose well-being is our primary focus. Residents are spoilt for choice with our talented culinary team offering the finest meals at each mealtime, we are so pleased your mother is enjoying the food. I will be sure to pass your comments on to the relevant department. Best wishes, Rachel.

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Review from Angela B (Stepdaughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience

The staff are kind and attentive, always friendly and helpful. My stepdad has a very nice room with a large window and a large TV. He enjoys his food and is looking forward to being taken into the garden in the fine weather.

Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare

Thank you for taking the time to review Lavender Lodge Care Home and for your 5-star ratings. We are delighted to hear how satisfied you and your stepdad are with our home, it is a pleasure to have him as a member of our loving care community. As we enter the warmer summer months, we certainly will be spending lots of time in our gardens with plenty of outdoors well-being activities taking place or simply soaking up the sun with an ice cream or two. We look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from Pat M (Friend of Resident) published on 10 June 2021
Submitted via Website • Report

Overall Experience

I visited my friend who is at Lavender Lodge and while waiting for the results of having my lateral flow test I was offered a drink which was most welcome. I was welcomed into the home by the carer and showed me to my friend's room. The home is very clean and smelt amazing as it was dinner time and

I did ask if it was a problem that I was here at mealtime but the manager said that being with her would be good.
Her dinner was very nice presented like a 5-star restaurant definitely recommending this home. Everyone was wearing masks and they very lovely soft speaking, not noisy and chaotic as other places I've been.

Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare

Thank you for reviewing Lavender Lodge Care Home. We are delighted to hear how satisfied you are with our home, and it is great to hear such positive feedback. Our highly trained staff team do a fantastic job at creating a warm and welcoming environment for all residents and their loved ones. The very talented culinary produce the finest meals with plenty of tasty and nutritious choices across each mealtime. Our residents are always encouraged to invite their loved ones to visit them, and you are welcome back anytime. We look forward to seeing you on your next visit. Best Wishes, Ryan.

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Review from Tina L (Daughter of Resident) published on 5 June 2021
Submitted via Website • Report

Overall Experience

Great care home. Friendly staff. Very kind and compassionate carers. Can feel confident my father is in a great place and receiving the support and care he needs. Have large parking so parking is no issue when visiting.

Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare

Thank you for reviewing Lavendar Lodge Care Home. It is a true pleasure to have your father as part of the loving care community we create here. Our highly trained staff team excel at the standards daily to deliver an exceptional level of care for all our residents, and their well-being is our primary focus. We are delighted to hear how satisfied you are with our home and we look forward to seeing you again on your next visit. Best Wishes.

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Review from Kevin G (Son-in-law of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience

Unsatisfactory in many ways, staff unable to following simple written instructions on the thickening agent for fluids. When management informed she simply dismissed concerns, concerns raised by family and SALT team. Staff witnessed feeding Mother in law, cleaning food from the mouth with an uncovered

hand, also using the same spoon for dinner then yoghurt without cleaning down. During Covid pandemic.
Unwilling to work with the family to address concerns regarding relatives wellbeing and care.
Used to be a respected home but following several new owners each seemingly progressively poorer, staff turnover has increased, the good ones are gone and now what appears to be a lot of residents 'leaving' to allow all residents to be accommodated on two floors. Some 20 or so rooms becoming available.
We are seeking alternative accommodation for a family member.

Reply from Ryan Farrelly, Marketing Assistant at Lavender Lodge Care Home - Avery Healthcare

Thank you for your feedback. As you will be aware from previous communications, the concerns that you refer to (raised in June 2020) were forwarded to the relevant regulatory bodies by the home manager. In conjunction with Social Services and the Care Quality Commission, they were investigated and managed appropriately and brought to a close.
I’m sorry that you feel Lavender Lodge has not been worked with your family to resolve issues that you have raised. We have worked collaboratively with the relevant regulatory bodies to ensure satisfactory outcomes.
We are aware that you were unhappy with the recent relocation of residents within the home. We spoke to each family, individually, to explain why this was necessary and as a result, we are able to continue to offer safe, effective and resident centred care during the pandemic with minimal reliance on agency staff. We respect your wish to seek alternative accommodation and are working with Social Services to facilitate this.

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Review from A B (Son of Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience

Mum is looked after with care and dignity. I've found the staff to be very nice and caring to mum, she always seems clean, fed and lots of tea.

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Review from Ruth W (Wife of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the home and the staff are very caring and always ready to help. The food is great and I am always made welcome.

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Review from Heather A (Daughter-in-law of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience

We chose Lavender Lodge for my father-in-law as his vascular dementia progressed. He came in January 2019. We have been happy with every aspect of the care and attention he receives here. As relatives, we are welcome at any time and always greeted by a friendly member of staff. We have been to many

events which the home host over the past ten months and it’s incredible how active they all are at doing these events. The food is excellent and the care my father-in-law receives is second to none. Thank you to all the staff.

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Review from Margaret W (Niece of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience

Could not wish for a better care home. Well done to all the staff.

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Review from H M (Daughter of Resident) published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience

All the staff at Lavender Lodge are very kind, caring and compassionate to all residents and visitors.
Management knew the residents and spoke to us as relatives.
The carers were very patient and spoke gently to the residents.
Just before my father died, one of the team members kept coming into his

room to check on him and also on us and explained the care he was having and making a difficult time more bearable.

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Review from Alex C (Grandson of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience

My grandad has been living at Lavender Lodge for around a year now. I visited him the other day and was very pleased to see how well and happy he looks, thanks to all the staff for taking so much great care of him.

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Review from Carole T (Respite Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience

My mother had respite care for five weeks over the Christmas period. She received good care and attention, plus entertainment some afternoons. She was also able to get her hair done and chiropody. Food was good and the Christmas buffet was excellent. They all show a caring attitude towards the residents,

also helpful with any queries, with nothing being too much trouble. My mother had low mobility but this wasn’t too much of a problem. I noticed how hard the carers worked to create a nice and tranquil atmosphere for all levels of disability. The nursing team, also very caring and professional in their outlook. I have no trouble praising this home, my mother really benefitted from her stay there.

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Review from Gary L (Son of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience

The staff are very helpful and friendly. I believe my mum is receiving the best level of care.
However, my mum is not very vocal and I wish that the staff would be a little more proactive in asking her if she needs help.

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Review from Reginald P (Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience

I have been very happy here over the last 7 weeks and feel ready to go home now. I will miss everyone.

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Review from Elaine D (Daughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience

My mum has been a resident of Lavender Lodge for seven years. In that time she was treated with care and kindness.
When she passed away I couldn't have asked for more compassion and kindness from the staff, they were amazing.

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Review from Jean S (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience

Lavender Lodge is an excellent care home. Above all, we felt it was a 'home' and not an institution. All the staff were warm, friendly and loving to the residents and families. The food is first-rate with plenty of snacks and drinks in between. Dad was always clean and smartly presented. All his

clothes were changed and washed every day. He always had his own clothes - everything individually labelled. All the areas - public and Dad's own room - were clean and fresh with no unpleasant smells. The nursing staff were first-rate and gave him wonderful end of life care.

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Review from D F (Resident) assisted by family/friend published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience

This care home provides the most excellent care possible. All staff are extremely polite, kind and thoughtful. All facilities are well maintained. I am extremely happy and thankful to be here.

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Lavender Lodge Care Home - Avery Healthcare

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