Review from J W (Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience

I have found Lavender Lodge to be comfortable and clean at all times. Staff were polite. Staff were always pleased to solve problems from residents.
I have to be honest and admit that small problem,s need addressing fast.
Security, in particular, is poor. No bedroom doors are lockable, windows require

adjustment and rooms regulate heating.
If an emergency arises, it is not possible to summon help. Telephone's are locked in the office.

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Review from Ron G (Husband of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience

We feel that we must place our sincere thanks and gratitude for the way Lavender Lodge Care Home staff dealt with the loss of my wife (a wife and mother February 2017). We are aware that many nursing homes smuggle deceased relatives out of the back door, so we greatly appreciate the way in which the

members of staff lined up and attended the 'walk of honour' on the departure of my wife on that day. It was a great act of remembrance by Lavender Lodge Care Home after her two and a half year stay with them and was a great comfort to us that they all took the time to show respect of her passing.

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Review from Peter S (Partner of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

Very good care home.

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Review from MS (Husband of Resident) published on 14 March 2017
Submitted via Website • Report

Overall Experience

I heard of Lavender Lodge by word of mouth from two people whose families had made use of your services, and I think I have made a very good choice for my wife,
First impressions are certainly very favourable.

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Review from Arthur H (Husband of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience

I spent the whole of Christmas day and the evening with my wife in Lavender Lodge, it was a rare occasion when my wife willingly allowed the carers to get her out of bed. Generally, the carers are quite young, but they went smilingly about their work, with an air about them that matched the Christmas

decor, being very attentive to those who can no longer do for themselves, but at the same time keeping a watchful eye on others.
The food on the day was good and an elderly lady on our table remarked, as she was attended to her husband, how much better it is than his last care home.

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Review from Vaughan J (Husband of Resident) published on 6 February 2017
Submitted via Postal Card • Report

Overall Experience

I am very happy in every way the treatment/care received by my wife.

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Review from Julie M (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience

I simply can not recommend Lavender Lodge highly enough. The worry of finding a loving and caring home from home is huge and Lavender Lodge, it's staff and manager are incredible. They care so much and are always happy and fill the place with smiles, fun and laughter. No matter what your worry - worry

not at Lavender Lodge. We visited mum daily and were always offered drinks and my dad even ate all her meals with her. Amazing place.

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Review from Denise M (Daughter of Resident) published on 24 January 2017
Submitted via Postal Card • Report

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My mum broke her hip and my step-dad could no longer cope, so mum was put into Lavender Lodge as she has Alzheimers. I was completely devastated for her to go into the home. All my fears were allayed. The home staff were caring, amazing and made mum so comfortable. Saw to her every need, put themselves

out there at every opportunity and even allowing my step-dad to have his daily meals with mum. We were kept informed of any changes of health and needs. Sadly mum died in an ambulance in the home driveway. They kept the ambulance there until we all kissed and cuddled mum and said our goodbyes to her.
The manager of the home and staff are the best ever.

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Review from Terence P (Partner of Resident) published on 23 January 2017
Submitted via Postal Card • Report

Overall Experience

From the first moment that I walked into Lavender Lodge, I knew this was the place for my beloved. After a spell in hospital, I was told I could no longer care for her as her Alzheimer's deepened and that she would have to go into a residential home.
I was determined to find the right home for her

and Lavender Lodge fitted the bill in every respect.
All the staff were so caring, nothing was too much trouble and this was reflected in the way the residents reacted. The atmosphere was wonderful.

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Review from Philip G (Son-in-law of Resident) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience

From the outset of my mother-in-law's experience with Lavender Lodge we were in no doubt that it offered the best experience she could be offered anywhere. I could not fault only praise the staff at the way they looked after our resident and also the way family members were treated. A huge thank you

to all the management and staff in helping the final years and the sensitivity upon her death. The remembrance service was the icing on the cake!

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Review from Barry M (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience

My Mum is well looked after. Staff are good and helpful.

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Review from A P (Daughter of Resident) published on 8 November 2016
Submitted via Postal Card • Report

Overall Experience

I chose this care home for my father - initially for the lovely outside space and view. It has a nice atmosphere, is clean, the food is pretty good and overall - caring staff and very patient.
Speaking as a younger person - I didn't think the residents were stimulated enough. The TV seemed to be on,

but programmes not suited to the resident - like Homes Under the Hammer etc. so residents just fall to sleep. Maybe this is normal but I just feel they lost interest in life and possibly some that were able, could have been encouraged to be more involved with others - playing games etc.

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Review from Lynn S (Daughter of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience

I feel Lavender Lodge, on the whole, has improved a lot in the last year. The overall appearance is welcoming. There are no bad smells anymore. There seems to be more staff, so the residents don't have to wait a long time to be attended to. The staff are always pleasant and chatty. Most of the time

the laundry goes back to the owner, although it does get boiled up on occasions. Overall I am very happy with the care given to my Mum.

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Review from Kate E (Daughter-in-law of Resident) published on 6 October 2016
Submitted via Postal Card • Report

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My father in law spent the last year of his life here. He was safe and well looked after. Staff always cheerful and happy to accommodate his requests. His pain was always kept under control and was treated with dignity.

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Review from S M (Daughter of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience

Mum was a resident for only a month before sadly passing away, but during her short stay she was treated with dignity kindness and love. No longer able to do anything for herself, the carers looked after her with tenderness and compassion. Staff were always welcoming, friendly and were quick to update

me on how she had been between my visits and to consult with me if they had any concerns. The food was good and menus varied; home-made cakes were especially scrummy!
Residents are provided with a variety of activities, and entertainment, including visits from therapy pets, on a regular basis. Sadly mum's time there was short but it was a happy time and I will always look back with fondness. Thank you to all of you but especially to those on the Jasmine Wing.

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Review from Y H-H (Niece of Resident) published on 9 August 2016
Submitted via Postal Card • Report

Overall Experience

New decoration of the home make it look much better. Improved seating for residents in the communal areas must make it easier for them to stand etc.

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Review from John H (Son of Resident) published on 11 July 2016
Submitted via Postal Card • Report

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Mum was a resident at Lavender Lodge for 11 years, during this time the care she received was outstanding. It is never easy to accept that the best decision is that your Mum needs full time care but from the very beginning all of the family felt that Lavender Lodge could be trusted. I know it was a

great weight of my Dad's mind and they never let us down. Throughout Mums time at Lavender Lodge she was well cared for, the food is lovely, the cleanliness excellent, the accommodation comfortable. The staff have always been friendly and welcoming and willing to go the extra mile on special occasions such as birthdays. Thank you all.

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Review from JM (Daughter of Resident) published on 31 May 2016
Submitted via Website • Report

Overall Experience

My Father was a resident for a short time, before sadly passing away. The care he received during his 2 1/2 weeks was as any daughter would wish, with friendly staff attending his needs, both medically and personally.

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Review from Kathryn S (Daughter of Resident) published on 27 April 2016
Submitted via Postal Card • Report

Overall Experience

The staff are always extremely kind, caring and helpful. The best decision I ever made for my mother's care was moving her to Lavender Lodge. My gratitude to the staff is immeasurable.

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Review from K P (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

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An excellent effort was made by all to ensure a very well organised celebration and without disruption to the ordinary function of the home.
Staff really deserve much praise. It is always a pleasure to visit my mum but this was above and beyond the norm - my parents Diamond Wedding Celebration.

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Lavender Lodge Care Home - Avery Healthcare

Care Provided by Lavender Lodge Care Home - Avery Healthcare

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Funding & Fees Guide for Lavender Lodge Care Home - Avery Healthcare

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