Kitnocks House

Wickham Road, Curdridge, Southampton SO32 2HG
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9.0 22 Reviews
  • Kitnocks House, Southampton
Kitnocks House is a specialist care home located near Botley in Hampshire. The home specialises in care for men and women with dementia, neurological and mental disorders. Many of the resident at Kitnocks House have difficulties that would challenge mainstream nursing homes.

Care at Kitnocks House is provided by a team consisting of nurses, health care workers, occupational therapists and activity workers.

All potential residents are carefully assessed before the offer of a bed. Care is subject to regular reviews to which all stakeholders are invited.

Families and friends are always welcome at the home and can stay as long as they wish.

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Care Provided by Kitnocks House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Neuropathic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debbie Grant (General Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (63)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Kitnocks House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The top priority is to protect residents, this means that visitors must follow the visiting guidelines to ensure all protection measures are in place. They ask for visitors support in keeping everyone safe.


    Please do not come into the service if feeling unwell or have any symptoms of cold or flu. The residents are very vulnerable.


    Visiting is strictly by appointment only, if vistiors turn up without an appointment, they will likely be turned away.


    Appointments can only be booked during office hours Monday to Friday – please ring reception to book an appointment.


    Good hand hygiene remains essential please use the alcohol gel provided before entering the home.


    Visitors will not be permitted to enter into any part of the service that is not designated for visits and will be escorted to the area.


    Arrangements to take residents out of the service will be arranged with senior Clinical teams, where a full risk assessment of needs and behaviour is undertaken to ensure it is safe to do so.


    At all times the staff are there to help visitors and their residents; please do not be afraid to speak to staff about loved ones if there is anything of concern.


  • Parking

  • Adequate parking at the home.


Kitnocks House Reviews (22)

Total of 22, showing 1-20
9.0

Kitnocks House has a Review Score of 9.0 (9.032) out of 10, based on 10 reviews in the last 2 years. Over all time Kitnocks House has 22 reviews.

Overall Experience

  • 16
  • 5
  • 1
  • 0
  • 0

Date Published

22
4
5
10
12

Review from S B (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are excellent. The care and nursing staff are helpful, kind, hard-working and extremely good at their jobs. All the other staff; cleaners, kitchen staff and maintenance team are all excellent with the residents, treating them with kindness and consideration.
My husband has been at Kitnocks
for about 3 months and he settled quickly and is as happy as I hoped for. I am very grateful for his excellent care.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you so much for your lovely review of Kitnocks House, it is always so appreciated by our teams. We are really pleased to hear that your husband has settled well with us and will ensure this is passed on to the staff working at Kitnocks. If you would like to share any thoughts on the areas scoring 4* please feel free to contact one of the Clinical Managers or General Manager.


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Review from C M (Wife of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One small criticism is that the two lovely terracotta tubs on each side of the main entrance were full of weeds when we arrived and made a poor impression on arrival.
I was delighted to be allowed to plant them up and am happy to continue as I have been told people appreciate the flowers.
I do wish
there were more activities which involved handicaps but am not sure my husband could take part. Thanks.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you so much for your wonderful review of Kitnocks House, your kind support and fantastic job with the plants at the front of the building, have been really appreciated - we have received some lovely compliments! I will ensure your feedback is shared with the team.


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Review from L B (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has only been a resident for 1 month and therefore it is still very early days. This obviously means that my review is based on limited experience of Kitnocks House at this stage and thus I have left a couple of options blank in the ratings.
I have been impressed by the helpful, friendly
approach by all members of staff whom I've so far encountered and although my husband is still not entirely happy being a resident I can tell he is well cared for and treated with dignity and respect.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your review. It can be a challenging time when a loved one moves to a new home so we are pleased to hear that you feel he is being well cared for by all our staff. We will ensure this is passed on to the team at Kitnocks House.


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Review from G W (Friend of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good check-in (my relative) and greeting by a friendly, helpful receptionist, guided and admitted by staff member (who unlocked five doors) to room, pleasant, clean atmosphere and surroundings, attractive pictures, TV in room controlled by patients. Comfortable visitor seating. Tea transported by staff
member who adjusted well to head height and supplied feeder (against spills). Tea offered to visitors. Carers competent, showing link with patient, spoke competent English, and available at end of visit to conduct us on return to entry point. Adequate car parking available. Seasonal flowers at entrance. Good impression of brightness and efficiency.

Reply from Leanne Parmenter, Head of Business Development at Kitnocks House

Thank you for your detailed and lovely review of our service at Kitnocks House. We are really pleased to know you had such a good experience when visiting your relative and will be sure to pass on the feedback to the team. If you would like to discuss any of the areas scored below 5 with the General Manager at Kitnocks, please feel free to get in touch as we are always keen to know how we can continue to improve.


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Review from A P (Wife of Resident) published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I welcome this opportunity to say a big thank you to Kitnocks House for looking after my husband. It is such a tremendous relief to know that his needs are understood and are being met with not just the right kind of care but with loving care. Our family also feel this. We know he is in the right place.
Bless you all.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for this wonderful review. It's lovely to hear that your husband being in our care gives you relief. We understand the stress this can cause to the family. I'll be sure to pass on your kind words to teh whole Kitnocks House team.


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Review from E S (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough in regard to Kitnocks House. My mum has had the very best of care and I can see just how much that has affected her feelings of comfort and safety as well as my own. The staff are just incredible, they go above and beyond and make sure the residents and their families are
looked after. I can relax knowing Mum is in the best place possible. Thank you, just doesn't seem enough but I do thank you all from the bottom of my heart, you are all 'Angels'.

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Review from Marie D (Wife of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has now been at Kitnocks House almost eighteen months now. At first, he was very aggressive but due to good care, has since settled down a lot and hopefully will continue to do so.

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Review from C K (Sister-in-law of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff too busy inputting data into electric devices to know where all residents were. Sister-in-law was in her room in bed waiting for a sling review. She was not given a drink or access to a drink all the time I was there until I asked. Other residents in the lounge were showing signs of irritability,
not picked up by staff. Resident stimulation needs to be addressed, not just nail painting and television. The home generally has poor leadership. I appreciate agency may need to be used but adequate supervision is a priority.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

We are disappointed to read of your experience in our service and at such, an unsatisfactory review. We have now had the opportunity to look into the issues you raised and would be happy to discuss the outcomes with you if you would contact us directly at info@cornerstonehc.co.uk.


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Review from L D (Husband of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and dignity shown to my husband is second to none. Staff are very kind and friendly and have also helped me a great deal at such an emotional time. My husband settled in very well which removed a lot of my stress. The garden is beautiful and activities are great. I would not wish my husband
to reside anywhere else.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for taking the time to write this wonderful review of Kitnocks House. It's great to hear that your husband has settled in so well. We'll be sure to pass on your kind word to all of the team at Kitnocks.


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Review from M W (Brother of Resident) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First thing you notice there's nice staff to book you in. It's clean and no unpleasant smells. The care staff are very friendly and the people seem yo be happy.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for taking the time to submit this wonderful review. We will be sure to pass on your kind words to all the team at Kitnocks House.


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Review from Bruce W (Father of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care homes have had some bad press since the pandemic, this care home is exceptional. Always a smiling face and all so thoughtful.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

We are glad to hear that you are so happy with the team and care at Kitnocks House Bruce. Thank you for leaving this review.


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Review from M S (Husband of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, myself and our two adult sons were extremely concerned about my wife moving into Kitnocks House. These concerns were removed within 30 minutes of entering the front door. The management team and staff put my wife and family at ease. We are treated like family now and the staff and management
are so caring and considerate. Thank you so much.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you, M S for this lovely review. We are glad to hear that your wife has settled so well at Kitnocks House. We'll be sure to pass on your kind words to the team.


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Review from Paul I (Son of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With Mum having been diagnosed and living for just over 10 years with dementia unfortunately the time came reluctantly to place her in a home. It felt like a lifetime, but 4 homes later she entered Kitnocks House and was finally in the right place. Not only did the staff look after her with true care,
but they were able to put a smile on her face despite the dementia and both my sisters and I could finally feel at ease knowing she was safe.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for taking the time to write this wonderful review Paul. It's great to hear that you and your family are at ease knowing your mother is now safe and happy.
We will be sure to pass your praise on to the team at Kitnocks House.
Many thanks again.


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Review from Helen S (Wife of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was moved to Kitnocks House in October 2017. I cannot recommend them highly enough. They treat residents with the utmost dignity and care. My husband has been so happy here and it’s all down to how the staff treat them like their own family would want to be treated. Well done Kitnocks House.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you Helen for taking the time to compliment our wonderful team at Kitnocks House. We will be sure to pass on your kind words.


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Review from Lynne B (Daughter of Resident) published on 12 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Kitnocks House for approximately three months now and I cannot fault the care he is receiving. He has complex needs and all the staff just take this in their stride in what can be very stressful situations. They are all extremely friendly and treat the residents with
respect and indeed the families. They keep you informed of everything and are only too happy to chat things through at any time. While my father will never improve, he has looked the best and healthiest I have seen him since his accident 12 months ago. The last 18 months have been difficult times for Kitnocks and while I have not been involved until recently, I gather that they have had problems with some of the policies they have had to implement but I am sure they have done their utmost to keep residents safe and tried their best to accommodate families to the best of their abilities. They do not deserve to have these issues as it seems they go out of their way to help both residents and families.

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Lynne, thank you for this wonderful endorsement of Kitnocks House and the fantastic team there. We are glad to hear that your father is doing so well and we will pass on your kind words.


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Review from Nicola H (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I have been so grateful to all the staff at Kitnocks for the care, compassion and affection they've given to our mum. She loves the pamper sessions and enjoys sitting with the staff chatting away whilst they do their work. This period during lockdown has been testing for everyone, but
it's been such a comfort to know Mum was being well looked after, and I was able to still speak to Mum on the phone or over organised FaceTime calls. Thank you!

Reply from Natasha Gwyther, Special Projects Manager at Kitnocks House

Thank you for your review and continued support, Nicola. We will pass on to the team at Kitnocks.


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Review from Sarah W (Wife of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am forever grateful and thankful for Kitknocks House where my husband is living. He has lived in Kitknocks since May 2020. I can not thank the manager enough, the nurses the family liaison officer and the amazing and hard-working care staff for the awesome support they have given my husband to settle
in a new and unfamiliar surrounding which have turned out to be a fantastic home for him.
It has been an extremely difficult year for all of us but has been bearable due to the dedication, care, love and support from the manager and all staff at Kitknocks. A very huge thank you once more to an amazing team. I feel that my husband is safe and professionally cared for.
Thank you, great team.

Reply from Natasha Goodchild-Gwyther, Executive Assistant at Kitnocks House

Sarah, thank you for this wonderful review of Kitnocks House and its dedicated team.
We'll be sure to pass your kind words on to all the staff. Feedback like this is means the world to them.


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Review from R C (Wife of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dear husband has had is of the highest quality with all aspects of his daily life taken care of. I speak as a loving wife and a retired nurse. My sincere thanks to every single person.

Reply from Natasha Goodchild-Gwyther, Executive Assistant at Kitnocks House

Thank you for the lovely comments and for taking the time to complete this review.
I'll ensure that all the team at Kitnocks House are made aware.
Thank you and take care.


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Review from David C (Son of Resident) published on 24 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, easily accessible and clean. Moreover, the carers are amazing. They give care in a thoughtful and compassionate manner. We have been lucky to have our father here.

Reply from Natasha Goodchild-Gwyther, Special Projects Manager at Kitnocks House

Thank you, David, for your kind words and for taking the time out to write this lovely review.
I will be sure to pass on your comments to the team at Kitnocks House.


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Review from Trish A (Stepdaughter of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Kitnocks House many times and have always found the staff to be friendly, efficient and polite.
On the downside, there is a nasty odour when you walk through the men's section.

Reply from Janice West, General Manager at Kitnocks House

Thank you so much for your kind comments about the staff. With regards to the odour in the men's section, the unit is cleaned every day and we have automatic air fresheners, however, I will look into how we can improve this.


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Current Review Score: 9.0 (9.032)

Overview of Review Score

The Review Score of 9.0 (9.032) out of 10 for Kitnocks House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.418 for Kitnocks House is calculated as follows: ( (67 Excellents x 5) + (28 Goods x 4) + (11 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 110 Ratings = 4.418

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.614 Points relating to the number of positive Reviews for Kitnocks House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6. 9 Positive Reviews ÷ 12.6 = 0.714

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Frequently Asked Questions about Kitnocks House

What types of Care is Kitnocks House registered for?

Older Person Care, Dementia, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Kitnocks House provide?

Palliative Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Kitnocks House have?

There are 63 Single Rooms.

What are the Facilities & Services at Kitnocks House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Kitnocks House to the centre of Southampton?

7.0 mile(s) as the crow flies, distance by road may be significantly further.