Knellwood

83 Canterbury Road, Farnborough GU14 6QN
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Top 20 carehome certificate
10 81 Reviews
Knellwood originally opened as a memorial to local servicemen and servicewomen who gave their lives in the Second World War and, as both a residential and nursing home, aims to have a positive impact on the lives of those in Farnborough with care needs.

The Home is run by a non-profit making charity called the 'Farnborough (War Memorial) Housing Society Ltd’. It is run by a Board of Management with a Manager providing day-to-day control. It offers a homely atmosphere, comfortable accommodation, excellent food and a 24-hour care service.

Knellwood is a large Victorian country house with two newer wings set in a delightful garden with several acres of lawn and woodland.

Where possible, Residents may bring small items of furniture and personal effects to place in their accommodation.
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Care Provided by Knellwood

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Farnborough (War Memorial) Housing Society Ltd
  • Person in charge
  • Krishnan Gnanasekaran (General Manager)
  • Admission Criteria
    • No smoking
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Knellwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,328
    • Self-Funded Nursing Care from £1,879
    • RESPITE Self-Funded Residential Care from £1,400

  • Please contact Home, regarding Fees and procedures for new admission.
  • (these prices are only a guideline, please contact Knellwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking space is readily available for all visitors at Knellwood War Memorial Care Home. The home have designated areas for both staff and visitors to ensure convenience and accessibility. Additionally, during special occasions and events, they provide overflow parking to accommodate additional guests, ensuring a seamless experience for everyone visiting the facility.


Knellwood Reviews (81)

Total of 81, showing 21-40
10

Knellwood has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Knellwood has 81 reviews.

Overall Experience

  • 76
  • 5
  • 0
  • 0
  • 0

Date Published

81
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Review from C C (Respite Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am currently receiving respite care at Knellwood Care Home so I have only been here a few weeks but I would definitely recommend it!
I can't praise the staff enough. Nothing is too much trouble. Although they are often very busy, they are unfailingly patient, cheerful and friendly. We are all treated
with dignity and respect and Knellwood has a pleasant 'family' atmosphere.
The food is lovely, with plenty of choices, the laundry service is efficient and we have our hair done in the on-site salon.
There are so many activities, entertainment and visits that we are never bored or lonely.
I will definitely be back when I eventually need permanent care!

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Review from L D (Regular Volunteer) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming and happy care home. A real family and homely environment.
The residents and staff have smiles on their faces, and residents are encouraged to participate in many great and varied activities throughout the week.

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Review from Rose H (Regular Volunteer) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been connected with Knellwood Care Home from its inception, supporting all fundraising events. Later as a visitor as a friend moved into the home and now as a volunteer. This home is in the top category of care homes and would recommend it to anyone.

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Review from J G (Regular Volunteer) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a volunteer at Knellwood, I spent a few sessions helping with baking. It was a wonderful experience to assist the residents to make marzipan and decorate their Christmas cakes. To see the smiles on their faces at their achievements was such a pleasure and we can have a laugh and a joke whilst working.
It is lovely to see all the residents so happy and that they have such a choice of activities to choose from. The staff and management welcome the addition of volunteers to help enrich the lives of residents in the home. To be able to be a small part of the volunteer team is a joy.

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Review from Ann S (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so pleased that my mother is a resident at Knellwood. The quality of care is excellent and all the staff are without exception so supportive and aware of the needs of the residents. The leadership from the manager and senior staff is exceptional. The Christmas programme covered all of December
and were really well adjusted to the needs of the residents and their visitors.

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Review from A S (Granddaughter of Resident) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home staff, one member in particular, have gone above and beyond to help me with keeping my nan, a resident, in touch with family in Australia, and have not hesitated to help in assisting her to see regular photos of her first great, great grandchild. Nothing is ever too much trouble and even organised
an afternoon tea for us when we surprised them with an unexpected visit. Having been fortunate to visit on a few occasions and the staff have always been friendly, the home is clean and residents always appear happy with plenty of activities to choose from. Thank you for all you do.

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Review from D W (Daughter of Resident) published on 5 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is now into her 2nd month in Knellwood and the difference in her mental and physical condition is far beyond anything we could have hoped for. Her quality of life has definitely improved with lots of activities going on all the time. All the staff are attentive and caring and everything you could
wish. Knellwood have a great ethos and delivers everything they promise.

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Review from Jane M (Daughter-in-law of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say thank you for facilitating a wonderful Birthday tea for my friend on Sunday 18th September. It was a wonderful relaxed occasion, with plenty of room for all of us to sit around the table in the conservatory. 8 adults and 2 children. The tea was afternoon tea at a luxury London
hotel! The staff, as usual, were so friendly, accommodating, welcoming and helpful. You wouldn't get better service in a 5-star hotel. Thank you so much. You really helped my friend to have a wonderful Birthday celebration.

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Review from J H (Daughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has moderate dementia and some mobility challenges was resistant to moving into a care home. Her opinion changed from the day she visited the home with her children. All her questions were answered and fears were allayed during the 4 hour visit. We were shown around the home, had a lengthy
conversation with the General Manager and treated to lunch and left to enjoy the garden. The home feels like a real home with staff who genuinely care and has an ethos of treating residents as individuals and as best as possible catering to individual needs/desires. Since mum moved into the home, she appears to be happy, well cared for and has enjoyed some of the very many activities on offer each day, attended the onsight hairdresser and been seen by her new GP, something she hadn't had since pre covid! As her children and my dad (her husband of 65 years), we are so happy that mums needs can not only be met but her life enhanced and enriched with activity, kindness and good quality care.

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Review from Kirsty S (Regular Volunteer) published on 25 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knellwood is a lovely care home which always goes above and beyond to meet the resident's needs. It's a friendly environment, which makes every resident and visitor feel welcome. Knellwood is very much a community based home, which often holds events to bring the different communities together. Prior
to covid, they offered schools the opportunity to come into the home and spend the day with the residents. This was a heart warming experience, which allowed the nursing side of the residents to come out and allowed them to feel like a child again. Knellwood do many activities throughout the year from garden centre trips, to cinema trips, singers/entertainers coming in, pamper days and family days. All of which is run by the most amazing team you could ever meet! They work their bums off to provide for their residents, often working beyond their finishing time to make sure everything is perfect. As these residents are like a second family to the staff. I'd highly recommend Knellwood!

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Review from Pam H (Regular Volunteer) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The first positive impression given by Knellwood is of the lovely buildings and well-tended grounds, with generous lawns, beautiful old trees and colourful flowerbeds. Once inside the building, the same welcoming, caring, friendly and non-institutional atmosphere is apparent. While volunteering, visiting
families and friends have frequently remarked to me on what a pleasure it is to visit their loved ones there. It makes all the time and effort spent there by volunteers so worthwhile. The staff are wonderful, caring people, and never fail to show appreciation. I couldn't recommend Knellwood higher.

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Review from Pam T (Regular Volunteer) published on 23 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful Jubilee celebration was held for residents, families and volunteers (nearly 209 people) and once again the real family and community atmosphere of Knellwood was very obvious. I can’t praise Knellwood staff highly enough for the wonderful way they look after their residents with the highest
standards and care they provide. This truly is a wonderful place to call home in every sense of the word.

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Review from Debra R (Daughter of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knellwood has been Mum’s home for nearly three years now and I cannot recommend it highly enough. Every member of staff has a kind, caring and compassionate approach, ensuring a loving, homely and friendly environment for residents and their families. The last few years have been particularly challenging
for everybody, but the manager has made every effort to minimise the impact upon those in his care and maintained a focus on their physical and emotional wellbeing regardless. Whether I want to visit Mum, have a chat with her over the phone, or pick her up for a trip out, they are always accommodating and nothing is too much trouble. Knellwood is a fantastic home, in wonderful surroundings with great staff providing a safe and happy environment for its residents. Thank you all so much.

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Review from Edward M (Regular Volunteer) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer at Knellwood and see how the home functions on a weekly basis. I am so impressed by the compassion and care that I see from all staff at the home. You can also see that by how the residents are happy and seem very much at home. There always seems to be plenty to occupy each and everyone,
with a full activity program that means there's something for everyone to do, and feel part of life at Knellwood. The icing on the cake is that the food is first class. All in all, I can't fault the home in any way.

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Review from Janet F (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who has been living in Knellwood for the last four years has the most wonderful life I could ever wish for her, the care and the kindness of the staff are second to none, she has so much entertainment and also trips out which she thoroughly enjoys. Mum is not a morning person (she likes to lay
in) so she gets up and dresses herself at her leisure, Knellwood wants every resident to treat living there as their home. There is a daily menu outside the dining room for the residents which is lovely for them and nice for relatives to see what choice they have had. I can't thank all the staff enough for the peace of mind I have of Mum living at Knellwood, thank you just doesn't seem enough but Thank you.

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Review from A S (Great-granddaughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely caring home. I didn't want my great nanna to go in a home, but now I see how happy she is, I'm glad she is there. She has friends and joins in with the great activities, especially the choir. I worried I wouldn't get to see her because of covid, but Knellwood prioritise visits, they
understand the emotional needs of residents and families.

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Review from Heather A (Regular Volunteer) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knellwood is a very happy place where residents are involved in all sorts of activities from singing (a resident's choir) to gardening, pamper days, a wonderful magic table, interesting days out and fun days in.
This week the residents wanted to help the Ukraine appeal and came up with the idea of
a Knitathon - Knitting trauma teddies for children affected by the terrible conflict and raising money for the appeal by being sponsored for their efforts.
It has been brilliant, everyone working together and being able to sit and chat, learning new skills from old hands. Life is for living at Knellwood and there is always a warm welcome.

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Review from Julia W (Daughter-in-law of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This place is amazing. The grounds are beautiful, the staff are so friendly and helpful. The rooms are very good, and the food caters to everyone. 100% 5 star!

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Review from J D (Resident) assisted by family/friend published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for early three years. I have a large comfortable room with good facilities which is well maintained. I have a call bell which is answered quite quickly. We have a weekly programme of activities organised by a dedicated staff. The food and drinks are well organised. The caring
staff are efficient and friendly.

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Review from Elizabeth W (Wife of Resident) published on 30 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff - from kitchen staff to office staff and all nursing and care staff are of a very high standard and very friendly, kind, and helpful. Premises are set in beautiful grounds with a fabulous fish pond. All maintenance is seen to in a prompt way and standards are high.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Knellwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Knellwood is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knellwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Top 20 Care Homes South East England 2025

Recipient: Knellwood

Date: Friday 31 Jan 2025 More details

Investors In People - Platinum Award 2024

Recipient: Knellwood

Date: Friday 21 Jun 2024 More details

Top 20 Care Homes South East England 2024

Recipient: Knellwood

Date: Wednesday 31 Jan 2024 More details

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