Knellwood

83 Canterbury Road, Farnborough GU14 6QN
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Top 20 carehome certificate
10 81 Reviews
  • Knellwood, Farnborough
Knellwood originally opened as a memorial to local servicemen and servicewomen who gave their lives in the Second World War and, as both a residential and nursing home, aims to have a positive impact on the lives of those in Farnborough with care needs.

The Home is run by a non-profit making charity called the 'Farnborough (War Memorial) Housing Society Ltd’. It is run by a Board of Management with a Manager providing day-to-day control. It offers a homely atmosphere, comfortable accommodation, excellent food and a 24-hour care service.

Knellwood is a large Victorian country house with two newer wings set in a delightful garden with several acres of lawn and woodland.

Where possible, Residents may bring small items of furniture and personal effects to place in their accommodation.

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Care Provided by Knellwood

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Farnborough (War Memorial) Housing Society Ltd
  • Person in charge
  • Krishnan Gnanasekaran (General Manager)
  • Admission Criteria
    • No smoking
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Knellwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,328
    • Self-Funded Nursing Care from £1,879
    • RESPITE Self-Funded Residential Care from £1,400

  • Please contact Home, regarding Fees and procedures for new admission.
  • (these prices are only a guideline, please contact Knellwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking space is readily available for all visitors at Knellwood War Memorial Care Home. The home have designated areas for both staff and visitors to ensure convenience and accessibility. Additionally, during special occasions and events, they provide overflow parking to accommodate additional guests, ensuring a seamless experience for everyone visiting the facility.


Knellwood Reviews (81)

Total of 81, showing 41-60
10

Knellwood has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Knellwood has 81 reviews.

Overall Experience

  • 76
  • 5
  • 0
  • 0
  • 0

Date Published

81
7
9
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63

Review from Lionel H (Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in this home for nearly seven years and there has been improvement every year until it is now the perfect home. The management and caring staff are most efficient and extremely friendly. Many activities are provided including arts, gardening etc together with the formation of a choir, being
run by the two very pleasant and effective staff.

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Review from Ronald G (Son-in-law of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We wrote to Knellwood asking if we could involve my mother-in-law on our son’s wedding day, the response we had was amazing. We arrived to find that Knellwood had provided a reception that was outstanding with decorations, buffet and personalised favours. We were overwhelmed not only with their generosity
but with the love and care with which it had been prepared. It was so special for mum and us all as we could watch a recording of the ceremony and celebrate together. Without their extraordinary efforts the day would have been incomplete without our special mum and grandma. Thank you Knellwood for giving us the opportunity to share this treasured memory. We chose Knellwood for mum for the care, freedom of choice and comfort of mum’s new home, this confirmed our choice. A big thanks to all at Knellwood, you are a fantastic team!

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Review from Sara S (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just returned from a fathers day afternoon tea at Knellwood. What a lovely experience it was. Tea, coffee, cold drinks, beer or wine and delicious little cakes. The hostess was perfect and kept us topped up with drinks and cakes and making sure dad was comfortable. It was so special being able
to see dad on father's day so thank you Knellwood for organising it and the hostess for looking after us.

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Review from Claire H (Daughter-in-law of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Most important of all, my father-in-law is happy and well cared for in the home. They have specific staff who organise activities for the residents and they go out of their way to make sure that there is always something to keep the residents occupied and entertained. The grounds are beautiful and the
home is always clean. The staff are always cheerful and helpful.

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Review from Patricia T (Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely impressed with all aspects of the care at Knellwood during my short stay with them. I would certainly recommend this care home to anyone and thank them for their many acts of kindness and efficiency.

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Review from Janet I (Regular Volunteer) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a volunteer at Knellwood for approximately a year. I really enjoy helping out and spending time with the residents. The manager and staff go to great lengths to keep residents staff and volunteers safe from covid19. Tested frequently. There are superb measures in place outside the main door
that we have to go through before entering. Knellwood management go out of their way to make sure the residents have plenty of things to do to help mental and physical well being. Volunteering at Knellwood is a pure pleasure for me. Thank you Knellwood.

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Review from Carol C (Daughter of Resident) published on 28 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lost her husband of 62 years, breaking her hip and contracting COVID in hospital, our poor Mum was in a very sorry state. It was just good luck that Knellwood had a vacancy and were able to take care of her. Three months later, Mum has recovered and celebrated her 90th birthday. The staff at
Knellwood have been brilliant in every way offering kindness, understanding and professional help to the whole family. The care, food, activities, information provided to relations and visiting arrangements during such a difficult period has been outstanding, and I can offer nothing but praise to everyone who works there. A heartfelt thank you from the whole family.

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Review from Debra H (Stepdaughter of Resident) published on 7 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knellwood is an incredible place, more like an all-inclusive family hotel than a care home. The home is clean, comfortable and the staff are respectful and caring. A full programme of activities is provided which has helped my step-mother form new friendships and kept her mind occupied which has been
invaluable during both lockdown and the death of my Dad. She is always commenting on how good the food is and this is taken in the beautiful dining room that is always set out with table cloths and flowers and on special occasions flags, balloons and bunting. Recently the staff organised a surprise birthday party for her in the conservatory and we all enjoyed a lovely afternoon tea. The highlight being the look on her face when she saw us. Moments like this especially during the Covid-19 crisis are absolutely priceless, cannot be put into words and only a home that truly cares could make that happen. She now has no worries and can enjoy the time she has left and we know that she is safe.

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Review from Alison (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My main reason for writing this review is to thank all of the lovely staff at Knellwood for making my mum’s birthday such a special one! We had such a lovely time with her in the communication pod and the delicious tea made it all the more special. She told us that she had such a lovely day but it didn’t
end there... when she was taken in for tea everyone sang happy birthday to her and she even had a birthday cake, how wonderful. In her words, it was a wonderful day, everyone was so kind and she felt thoroughly spoiled. Thank you Knellwood for not only making mum feel so special but also for giving us precious time with her.

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Review from Michael W (Son of Resident) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is absolutely the best for care. The staff are so caring and professional. My mother has been at Knellwood for over a year and I cannot fault the way she is cared for, even more so in these challenging times.

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Review from Clare W (Regular Volunteer) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I volunteered at Knellwood for 3 months while furloughed from my job, to help during the COVID pandemic.
I wanted to write this review as I was so impressed.
The manager and all the staff care so passionately about the residents and this was evident in the way they looked after them through such a
stressful time.
They know them so well and tried to minimalise the impact that the virus was having on them.
They had a strict hygiene regime and the care home is immaculate.
I helped with the cooking and they have a wide variety of choice and use the best ingredients.
Nothing seems too much trouble for the staff and you got a real sense of family.
When the residents were able to move more freely the entertainments manager ensured they had plenty to do in the home and it was lovely to talk to the residents and see how happy they are.
The team in the kitchen know all the likes and dislikes of the residents.
It was a real pleasure to help out there.

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Review from Christopher (Son of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Knellwood for 6 years. During that time the staff have shown the highest level of care and consideration. Although now 100 years old he is still compos mentis and the staff regularly spend considerable time in conversation with him which he really appreciates being able
to relate his experiences. The past few months have been a difficult time but the home has taken all possible measures to clear the home of Covid-19 and to keep it clear whilst at the same time ensuring as far as is humanly possible the mental well-being of the residents - use of skype to maintain contact between residents and family and more recently controlled visits under strict safety precautions. The home has an ample and varied programme of activities which has kept father occupied and interested - in particular, he has gained a reputation for painting and now carries out commissions. The crowning glory was the lengths the home went to make possible a safe party for his 100th birthday.

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Review from Tony L (Son of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in Knellwood for a very short time of just 3 months before she sadly passed away on 18th March 2020. She was looked after in a marvelously caring and loving way, by the very attentive and efficient staff, who always ensured she was comfortable. The home itself is bright ad clean and always
has a very happy atmosphere. Great care home. Great staff.

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Review from Jane P (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last 15 months in Knellwood. She was looked after by wonderfully dedicated carers and nurses. She definitely felt it was her home and they were her friends.
She was encouraged to take up knitting again, do exercises and go on outings. She loved the food and often commented how good
the chef was. She received excellent medical care. I too was always made so welcome and felt part of Knellwood's family.

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Review from A H (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clean, welcoming and caring of the residents. Varied activity programme, excellent food choice at all 3 meals per day. Good selection of drinks between meals. Good variety of entertainment to appeal to all abilities. Nice outdoor areas which can be used in the summer and even Guy Fawkes night! Photo's
put up of residents for families to take. Phone access 1 day our of 7.

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Review from K F (Son of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is by far a really great care home.
My mum has been here now for four and a half years. The staff are lovely and treat everyone like family. Fabulous food, care to Mum is excellent and always something going on, ie Bonfire night, Quizz nights, Christmas Faire for everyone to enjoy.
For the
residents, lots of in house shows and things always going on. Our sister-in-law's mum has now joined my mum at Knellwood, also our friend's mum is there. It's an excellent care home.

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Review from David S (Son of Resident) published on 29 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently attended 'afternoon tea' at Knellwood with a variety of sandwiches, scones, cream and jam and plenty of cakes! There was a singer who was extremely good and made for a very relaxing atmosphere. I believe there were 90 guests plus the residents. The activities team are to be congratulated
on their continued work in making Knellwood such a nice place to live.

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Review from Sandra T (Daughter of Resident) published on 19 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring home, aware of individuals needs. Very welcoming to relatives. My mother was able to have her children, grandchildren and 8 great-grandchildren with her to celebrate her 97th birthday. It was amazing. I have also accompanied my mother on outings which are enjoyed by all and well organised.
There is usually something going on to entertain and involve the residents. The decorating and planting containers with flowers was good fun and they look fabulous.

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Review from Helen A (Granddaughter of Resident) published on 14 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Knellwood was home to my beloved grandfather for the last 3 months of his life. All the staff I came into contact with were friendly, caring and professional. The environment is clean and organised, without seeming clinical and the grounds are attractive and well cared for. My grandfather was treated
respectfully by well-trained staff who always had a smile and a kind word for him. My parents visited daily and were made to feel welcome too. I would highly recommend Knellwood to anyone looking for care for their loved ones.

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Review from Michael O (Son-in-law of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough good things about this place. We visit dad every day. The people who work here must be hand-picked, so caring and patient. The food is excellent and there is never a dull moment as far as activities and outings go. The place is magic and I would love to think the last chapter of my
life was spent here.

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Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Knellwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Knellwood is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knellwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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