Knellwood

83 Canterbury Road, Farnborough GU14 6QN
Submit a Review
Top 20 carehome certificate
10 81 Reviews
  • Knellwood, Farnborough
Knellwood originally opened as a memorial to local servicemen and servicewomen who gave their lives in the Second World War and, as both a residential and nursing home, aims to have a positive impact on the lives of those in Farnborough with care needs.

The Home is run by a non-profit making charity called the 'Farnborough (War Memorial) Housing Society Ltd’. It is run by a Board of Management with a Manager providing day-to-day control. It offers a homely atmosphere, comfortable accommodation, excellent food and a 24-hour care service.

Knellwood is a large Victorian country house with two newer wings set in a delightful garden with several acres of lawn and woodland.

Where possible, Residents may bring small items of furniture and personal effects to place in their accommodation.

Show Knellwood on the Map

Care Provided by Knellwood

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Farnborough (War Memorial) Housing Society Ltd
  • Person in charge
  • Krishnan Gnanasekaran (General Manager)
  • Admission Criteria
    • No smoking
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (51)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Knellwood

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,328
    • Self-Funded Nursing Care from £1,879
    • RESPITE Self-Funded Residential Care from £1,400

  • Please contact Home, regarding Fees and procedures for new admission.
  • (these prices are only a guideline, please contact Knellwood to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking space is readily available for all visitors at Knellwood War Memorial Care Home. The home have designated areas for both staff and visitors to ensure convenience and accessibility. Additionally, during special occasions and events, they provide overflow parking to accommodate additional guests, ensuring a seamless experience for everyone visiting the facility.


Knellwood Reviews (81)

Total of 81, showing 61-80
10

Knellwood has a Review Score of 10 (10.000) out of 10, based on 18 reviews in the last 2 years. Over all time Knellwood has 81 reviews.

Overall Experience

  • 76
  • 5
  • 0
  • 0
  • 0

Date Published

81
7
9
18
63

Review from Joyce L (Resident) assisted by family/friend published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Knellwood since the beginning of October 2017. I felt welcomed into the home. I have a lovely room overlooking the garden. The food is good and the home is kept to an excellent standard. I enjoy being in the committee and being given the opportunity to voice my opinions and to be told
these opinions are valued. For activities, I join in with the quiz morning and enjoy the gardening and trips out. The trips are well organised, enjoyable and I always feel safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon A (Great-Nephew of Resident) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and welcoming. Staff are friendly and helpful. Residents appear to be happy. Good activities arranged, staff engage and talk with residents. Better than others I have seen.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane L (Regular Volunteer) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After my mother being cared for and spending 4 happy years at Knellwood, I decided to become part of the Companions Team to raise funds for the wonderful outings and activities the home provides for their residents. The staff are so friendly and welcoming whenever we return to Knellwood and they remember
my dear mum well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond L (Regular Volunteer) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I found Knellwood a very caring and homely place for her to stay in for the last 4 years of her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter-in-law of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Knellwood 4 years and has been very well looked after. Food is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann J (Wife of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a charity home run on a very stringent budget and is our towns war memorial. Many local people have a great interest in the home and it has lots of outside visitors. All this provides a very caring and family atmosphere in the home. The staff ar every kind and attentive and residents are encouraged
to carry on with crafts and other activities to keep them interested in life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosalind O (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After looking at lots of care homes for my father this one ticked most of the boxes and was worth waiting for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dianne T (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that we chose Knellwood as a care home for our mum. Mum has been in their care now for about a year and she is looked after so well. I have taken friends to visit and they all remark that Knellwood is one of the best care homes in the area.
A special mention to the activities coordinators.
They both work so hard to provide stimulating activities for the residents. All relatives are welcome and Knellwood has become a family home atmosphere.
Finally, I must mention all staff who are all extremely kind and caring. We could not ask for more for our much loved mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David D (Son of Resident) published on 28 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father became a resident of Knellwood in October 2018 after an eight-week stay in hospital, during which time his health deteriorated. Since moving to there his health and wellbeing have improved beyond all expectations. From day one the staff insisted on getting him dressed and taking him downstairs
for mealtimes and activities every day. He enjoys the food prepared by the kitchen staff, thankfully has gained weight, the sores on his feet have vanished and the low blood pressure he suffered from has been eradicated. This is all due to the excellent level of care he has received from the fantastic staff at Knellwood. The medical care is first-rate, and visits from physiotherapists, dentists, doctors and opticians have all been organised by the staff to improve all aspects of his health. All these factors have combined to have a hugely positive impact on his mental health and emotional wellbeing, and he is happy to be living there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mavis T (Daughter of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents and staff are very friendly and helpful. I couldn't get over the activities they do during the week also they take them on days out and have people in to entertain them. Relatives are also included to join in if they wish to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Darell C (Grandson of Resident) published on 27 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first impression I found it is a friendly and warm environment. It feels like home from home. Everyone in the home (residents and staff) are very friendly, warm, helpful and listen. I am very impressed with what's on offer for the residents with the activities and day trips out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie T (Granddaughter of Resident) published on 24 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first impressions of the home, I found that it is a warm and friendly environment for my grandmother to spend her latter years in. I feel that everyone in the home (staff and residents) are warm and friendly and are always willing to help and listen. I am very impressed with the activities that
are on offer including day trips.
It feels like home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Daughter of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knellwood was chosen because my husband's father was a resident and the care and attention have not changed over the years. My mother has been there now for six months and it has changed her outlook for the better, with being with people her own age and the many trips which the home provide. All the
activities keep them busy and alert. Medical care if and when needed is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elfriede P (Resident) assisted by family/friend published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came to Knellwood because of my very poor sight, at the age of 96 and living alone I didn't want my family to worry. I'm very independent except for my sight that stops me going out alone. I spoke to the general manager and he arranged for activity staff to take me out, which helped me settle. The
staff and manager, especially the general manager, have great humour. They are very caring and responsive to our needs. If you sneeze you are surrounded by carers or nurses. The care is excellent. We have a varied diet, with lots of choice, covering our needs of fats, carbohydrate and protein. The food is good and they always find something to your taste. When I go out with activity staff it's like being with a friend I trust. I would highly recommend this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek B (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellently run by very friendly staff from management to cleaners. Very well organised activities and outings. I feel very lucky that we were able to find a room for my mother at Knellwood after contacting and viewing some 14 homes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R L (Son of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the staff friendly and polite.
The care home is always clean and tidy.
The residents' rooms are always kept nice and the grounds too.
The care is excellent for the residents - health and social wise.
My overall view of this care home is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann R (Friend of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we arrived to visit we were asked if we had had lunch - we said no and were immediately offered lunch and a coffee which came with a huge smile. Thank you so much for looking after us and hospitality.
Now ready to drive back to Worthing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Geraldine M (Friend of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Altogether a very pleasant experience. Staff were caring and competent. Surroundings were clean, fresh and comfortable.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael M (Son of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to highly recommend Knellwood nursing home. My mum has been there for six weeks, and she has made some friends and all the carers, medical staff and ladies who run the activities are all really nice and friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Knellwood in December 2017. The kindness and friendliness of the staff helped him to settle in quickly. Family and visitors are warmly welcomed. The welcoming atmosphere creates a homely yet professional atmosphere. Staff got to know Dad quickly and really treat him as an individual.
They have responded to his changing needs. It is always a pleasure to visit. The range of activities has increased hugely in the past few months since 2 Activity Coordinators are now in post. Now the weather is improving, residents, staff and visitors are making good use of the beautiful grounds and terraces. There are continual improvements happening at Knellwood, currently building works to ensure fit-for-purpose workspace for nurses and care staff. I'm really pleased we chose Knellwood for Dad.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (10.000)

Overview of Review Score

The Review Score of 10 (10.000) out of 10 for Knellwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Knellwood is calculated as follows: ( (216 Excellents x 5) ) ÷ 216 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knellwood is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet