Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW
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10 107 Reviews
  • Knights' Grove Care Home, Southampton
Recently refurbished, Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. Palliative care is also offered.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting.

Accommodation includes bright and comfortable interiors set across three floors, and all bedrooms are en suite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give them access to any activity they wish.

Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

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Care Provided by Knights' Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Relf (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Knights' Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Knights' Grove Care Home Reviews (107)

Total of 107, showing 1-20
10

Knights' Grove Care Home has a Review Score of 10 (9.958) out of 10, based on 18 reviews in the last 2 years. Over all time Knights' Grove Care Home has 107 reviews.

Overall Experience

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  • 22
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Date Published

107
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Review from Donna G (Daughter of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in this home for about 8 years. He has Lewy Bodies dementia and we did not expect him to still be with us after this length of time. Thanks to the wonderful staff at Knights' Grove Care Home, not only are we lucky enough to still have him in our lives but he is in wonderful health despite
the dementia and is very happy. We can never thank the staff enough for their dutiful and caring work. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Knights' Grove Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Sarah W (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Knights Grove for 4 years until she died in October. She was admitted during covid so we didn't have a choice in care home.
We all agreed once the Covid restrictions were lifted that we didn't want to move her closer to home.
My mother had advanced dementia, and the care
she received was excellent at all times. The staff were kind, caring, compassionate, and also sensitive to us as a family.
Thank you to all the staff involved in her care, you are all amazing.

Reply from Rosie Smith, Customer Advisor at Knights' Grove Care Home

Thank you for taking the time to leave us a review. We would like to offer our condolences for the passing of your mother and send best wishes to you during this difficult time. We are pleased to hear that the care she received was excellent and that the staff were so kind and caring.


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Review from Diane K (Mother of Resident) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was moved to Knight's Grove from a care home in Wales earlier this year and the change in him is amazing! He is much happier and more settled than I could have hoped. His room is comfortable and clean, (despite his clutter, he's his mother's son!) He is surrounded by familiar things and really
feels at home. Thank you to all the wonderful staff who look after him and all the other residents, always cheerful and friendly! You do them all proud!

Reply from Grace Langfield, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are pleased to hear you've seen such a positive change in your Son due to the dedication and attentive nature of our care home staff. We hope to continue providing your loved one with the best possible care and please do let us know if there is anything else we can do to make his stay as comfortable as possible.


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Review from Paula G (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contacting one staff, then being looked after by another, this experience has exceeded my expectations. Organising my mum's care from abroad was a task made so much simpler by the care and attention of all at Knight's Grove. From landing in the UK on Thursday, paperwork and introduction on
Friday to Mum's stay starting on Monday, the move was seamless. I cannot thank the staff enough for their attention to detail and to the care of my mum. Mum, is so happy, she settled in straight away with the care, love and attention she received from everyone, the meals are amazing and she especially loves the homemade cakes and biscuits! They have live music performers and all the residents enjoy a varied activities calendar. As a personal note, it was my birthday on my mum's second day, the staff organised a birthday cake, a special tea, and a card from my mum, truly thoughtful and brought me to tears as my mum was so happy at this. It is this thought of detail that makes this care home stand above others.

Reply from Rosie Smith, Customer Advisor at Knights' Grove Care Home

Hello and thank you for leaving such a positive review for the staff at Knight's Grove Care Home. We are thrilled to hear the experience has exceeded your expectations and that the home went above and beyond to make it seamless. We are so pleased that Mum is now settled within the home and that she is having the ideal experience- enjoying activities, the food and making friends. Thank you for sharing your personal experience with us and we hope that Mum continues to enjoy her stay!


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Review from Alan G (Husband of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's disease and I have been her carer at home for the last four years. Over the last six months, her condition has greatly deteriorated and I am now not able to give her adequate care.
Residential care homes would not accept her because of her lack of mobility. I contacted and
visited Knights Grove and was impressed by the cleanliness, lightness, and friendliness of the home and the efficiency of the staff.
My wife moved in and has been well looked after and is comfortable and safe.
This has taken the worry and strain from my life and I am now able to visit her as her husband, not her carer.
They are well equipped and trained to deal with dementia patients and I recommend them.
Thank you, KG.

Reply from Maria Ricketts, Customer Care Adviser at Knights' Grove Care Home

Thank you for your kind words. It is always nice to hear words like "friendliness" and "efficiency" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from Edward G (Brother of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a very poor experience in a care home in Chandlers Ford, a subsequent stay in hospital in Winchester, my brother and I moved our elderly sister who has dementia, to Knights Grove. After a week, we knew she was in good hands. The rooms are spacious and modern and the staff are all dementia-trained.
Even more importantly, they are genuinely caring. We visit her on a regular basis but know she is well cared for when we are away. Thank you KG.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

We appreciate you taking the time to leave us your lovely comments. We hope Knight's Grove Care Home did everything possible to make the transition as easy as possible. It is great to hear that you are impressed with the comfortable rooms and high standards of care provided by our highly trained staff. It is wonderful to hear that you can feel at ease knowing your Sister is in good hands. We hope to continue providing your loved one with the best possible care.


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Review from Lisa G (Daughter of Resident) published on 11 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried about moving my father to a new care home, I was concerned he would be unsettled and confused. The whole team put us at ease before the move and were genuinely looking forward to welcoming him with open arms.
Since my father has moved, he has gone from strength to strength. He is
so much happier, involves himself in every activity and above all else looks so much healthier.
Dad's personal space has been made very comfortable for him, with all his belongings and personal touches he feels very at home. The home is always very flexible with how we can make changes and work together for Dad's comfort.
The staff are all angels, they are so accommodating and work so hard for all of their resident's care. They are not just support for the residents but go the extra mile to support the family too.
I get lost for words of how much I am grateful for the team. Just thank you, Knights Grove, you have made a difference that I never thought was possible.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

Thank you for taking the time to leave us your lovely review. We are glad to help you and your family through such a difficult time and it is wonderful to hear that you can feel at ease, knowing that your father is receiving high-quality care. We are pleased to hear that your father feels like part of our Knight's Grove family and that he is happy and comfortable. We hope to continue providing your loved one with the best possible care.


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Review from R G (Brother of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very worried that my sister would not settle in a care home, but today. She said, "I am happy here, everyone is nice and looking after me so well."
I also give my thanks to everyone at Knights' Grove for making her welcome.

Reply from Grace Langfield, Customer Service Adviser at Knights' Grove Care Home

Thank you for your feedback. We are pleased to hear that the staff at Knights' Grove Care Home did everything possible to help your sister transition into our home with ease, and hope you can be comforted knowing she is receiving the best possible care. Please let us know if there is anything else we can do to make her stay as comfortable as possible.


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Review from M S (Wife of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knights' Grove Care Home has been excellent at keeping me informed and included with regard to all aspects of my husband's care.
He has resided here for over four years and I have been welcomed and supported, as a family member, throughout this journey.
I would like to add, the carers are outstanding.
I
would recommend Knights' Grove to any person facing and dealing with dementia.
Thank you Knights' Grove.

Reply from Grace Langfield, Customer Service Adviser at Knights' Grove Care Home

Thank you for your kind words. We are so happy to hear you feel like a part of our Knights' Grove family and we hope to continue providing your husband with the best possible care. We will certainly pass on your comments to the home's manager.


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Review from Phil S (Son of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Knights' Grove Care Home the end of October 2023, he had previously been a resident in another nursing home but they were unable to cope with his dementia, despite saying they could. The home provides specialist care for residents with dementia. From our first visit to the home,
we knew it was right for Dad.
It is a modern, purpose-built home with nice, light rooms in a quiet location.
The staff are all absolutely amazing, so caring, patient and understanding of the needs and care of the resident.
I would thoroughly recommend Knights' Grove Care Home if you are looking for residential dementia care for your loved one.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. It is always nice to hear words like caring and patient being used to describe our staff and we hope Knights' Grove Care Home did everything possible to make the transition as easy as possible. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from R C (Daughter-in-law of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My overall experience is very pleasing. I'm happy with the staff and the care being given.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

Thank you for your kind words. We are pleased to hear that you are happy with the care that your Mother-In-Law receives and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from A C (Daughter of Resident) published on 11 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently made the incredibly difficult decision to move Dad into a care home and Knights Grove has given me so much support in the process with their kindness, compassion and professionalism.
Since Dad has been living there, I have witnessed their care first-hand. The staff are wonderful and really
put Dad's needs first with their compassion and patience. I trust them completely to do right by Dad and also his family.
I am so grateful to everyone there, especially the home’s manager who helped me through a really emotional time.
The home itself is well-maintained and spotless and Dad's room is wonderful.
I would recommend the care home to families whose loved ones need specialist dementia support. They are experts and demonstrate that at every level.

Reply from Grace Langfield, Customer Service Adviser at Knights' Grove Care Home

Thank you for taking the time to leave your review. We are pleased to hear Knights Grove staff went above and beyond to help make such a difficult transition as smooth as possible for both yourself and your dad. We will certainly pass your comments on to the manager and hope to continue providing your loved one with the best possible care.


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Review from A P (Wife of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Knights' Grove for the last twenty months. Although the first few months were very challenging my husband is now settled. The manager and staff have always shown him great kindness, understanding and have always been very patient with him. He loves them all, I am sure
there would not be a better nursing home for him and I will be eternally grateful to everyone who has helped look after him.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope Knights' Grove Care Home did everything possible to make the transition as easy as possible. Hopefully you will go away from this feeling like your loved one received the best possible care.


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Review from Helen S (Daughter of Resident) published on 13 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Knights Grove since February, it was a very difficult decision to put her in a care home but Knights Grove has been amazing. It really does feel like a family there, all the staff are so caring and look after her and the other residents so well. There are always lots of activities
for Mum to join in with, entertainment, parties and singalongs and the food is excellent. We are always as a family made to feel very welcome when we visit and it is a pleasure to visit mum in such a caring environment. Any concerns regarding mum are immediately communicated to me and we work as a team to resolve any issues she might be having. Although mum has dementia she tells me regularly that she is well looked after and has thanked the staff herself for their care which is a testament to all the staff at Knights Grove.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your Mum in our care and we are glad to help you and your family through such a difficult time. We are happy to hear you feel like a part of our Knight's Grove family and that you are impressed with our staff and enjoyable activities. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Ian M (Son of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother resided in Knights' Grove for seven years, during which time she was assisted through her dementia journey. At each stage staff showed great care, empathy and compassion, subtly changing the way they provided support and care as her condition slowly deteriorated. In early September, it seemed
she was starting to slip away. The staff showed their customary compassion, ensuring that she was comfortable and warm, and that although she was unable to appreciate her surroundings or respond, she was seldom alone for any length of time. We have always been fully appraised of her situation; in her final stages we were there most of the time. While caring for Mum, the staff also provided great support for us, ensuring that we required nothing, including drinks and food when we stayed overnight. The staff managed Mum’s passing with sympathy and empathy, providing comfort for the whole family. We could not have wished for better surroundings or people with whom Mum spent her final days.

Reply from Eden Tomlinson, Customer Service Adviser at Knights' Grove Care Home

We appreciate you taking the time to leave us your comments. We are saddened to hear about your loss. We are glad to hear Knights' Grove made such an effort to keep your mother as comfortable as possible. We will certainly pass your comments on to the manager.


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Review from Rowan N (Daughter of Resident) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent the last eighteen months of his life at Knights' Grove Care Home. He was looked after beautifully with care, respect, dignity and love. My family and I couldn't have wished for kinder people to look after him. He was always clean, comfortable and content. We are forever grateful for the level
of comfort Dad was in.

Reply from David Mclean, Customer Service Adviser at Knights' Grove Care Home

Thank you for taking the time to leave your review. We are saddened to hear about your loss. We were glad to help you and your family through such a difficult time. It is always nice to hear from family members feeling like their loved one has been cared for and looked after. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Roger P (Son of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mother and father receive from all staff, nurses, carers, cooks and housekeeping.
The home is spotless and never smells.
My parents could not be in a better environment.

Reply from David Mclean, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your parents in our care. Please let us know if there is anything we can do to make his stay as comfortable as possible.


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Review from Luke O (Grandson of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Facilities are always clean and held to a high standard.
Never have any concern over my gran's wellbeing. Staff are always on hand if there are any issues or concerns we have.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

We appreciate you taking the time to leave your review. It is so lovely to hear that your gran is benefitting from the high-quality care that we provide and that you are impressed with the facilities and cleanliness of our home. Please let us know if there is anything we can do to make Gran's stay as comfortable as possible.


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Review from Pauline M (Wife of Resident) published on 24 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was sent to Knights' Grove Care Home by the discharge team on 12th January 2023 for six weeks assessment. On entering Knights' Grove, my daughter and I had a lovely welcome (which put us at ease straight away). I can also say I am very happy with Knights' Grove, the staff, nurses, carers,
chef and reception staff are excellent and nothing is too much trouble for them, they are all very kind to my husband and patient.

Reply from Fran Donno, Customer Service Adviser at Knights' Grove Care Home

Thank you for your kind words. We are pleased to hear that you were welcomed with such kindness and that you can feel at ease with your husband being in our care. We hope to continue providing your loved one with the best possible care.


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Review from Carol A (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We consider ourselves very lucky to have found Knights Grove for our mum. She came there from hospital bed-bound but, thanks to the devoted and compassionate staff at Knights Grove, is now able to walk with assistance and is generally in a very happy state of mind. The staff always find time to stop
and chat to her and nothing is too much trouble for them. It has taken a lot of anxiety away from us knowing that she is receiving such excellent care, both in her personal hygiene and partaking in the various activities offered. We also know that there is always somebody to talk to if we are at all concerned about mum’s welfare. Thank you.

Reply from Rebecca Kellegher, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and we are so pleased to hear that your mum is in a happy state of mind now. We hope to continue providing her with the best possible care and thank you for choosing Knight's Grove Care Home.


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Knights' Grove Care Home is calculated as follows: ( (203 Excellents x 5) + (9 Goods x 4) ) ÷ 212 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

We provide dementia nursing and residential care. Please contact us for latest vacancies.


Awards / Recognitions (8)

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Meet the Team (0)

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Frequently Asked Questions about Knights' Grove Care Home

What types of Care is Knights' Grove Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Knights' Grove Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Knights' Grove Care Home have?

There are 56 Single Rooms.

What are the Facilities & Services at Knights' Grove Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Knights' Grove Care Home to the centre of Southampton?

4.8 mile(s) as the crow flies, distance by road may be significantly further.