Review from Margaret H (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident of Knights' Grove Care Home for the last 16 months. He has advanced dementia and can only communicate at a minimal level but he is always treated with respect and compassion by all the staff who look after him. I am confident that the well-being of the residents is at

the top of the agenda, supported by all staff, receptionists, care staff, hairdressers etc. I am really happy that he is in Knights' Grove Care Home- it's a home-from-home for both of us.

Reply from Rebecca Kellegher, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are so pleased to hear how happy you are with the care provided for your husband at Knight's Grove Care Home. It is always nice to hear positive feedback from residents loved ones and we hope to continue proving your husband with the best possible care.

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Review from R W (Daughter of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience

Knights Grove is a wonderful card home! The staff are so caring and knowledgeable, and the activities coordinator is very motivated and resourceful.
My dad was admitted in December in a distressed state, and the staff immediately made him feel welcome. Fully recommend!

Reply from David Mclean, Customer Service Adviser at Knights' Grove Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and hope Knights Grove Care Home did everything possible to make the transition as easy as possible. It is always nice to hear words like “caring” and “knowledgeable” being used to describe our care. We hope to continue providing your loved one with the best possible care.

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Review from Linda W (Daughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

My mother has recently moved to Knights Grove from a local care home that was forced to close.
My mother has been shown such kindness and exceptional care.
The staff have gone out of their way to make her feel welcome. They have shown such compassion, and nothing is too much trouble for them.
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the staff I have met so far have been extremely friendly and very professional.
My mother has recently had a chest infection, and the staff have been marvellous; they’ve been so attentive.
They come immediately when she calls them and has such a cheery disposition.
They’ve tempted her with a good choice of menu and have attempted to encourage her to eat.
The staff have helped her with personal hygiene. I always find her in freshly laundered clothes and in a clean bed.
The facilities are very good too. The place is always extremely clean and tidy.
I am delighted we found this care home and cannot fault the care in any way.

Reply from David Mclean, Customer Service Adviser at Knights' Grove Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after, especially hearing words like “compassion” and “attentive” being used to describe our care brings us so much joy. We will certainly pass your comments on to the manager and thank you for choosing Knights Grove for your stay.

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Review from Yvonne S (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience

Mum was at the home for a short time but was supported with dignity and respect. I was kept informed of any issues or concerns, so felt I was included in her care. Due to health issues, Mum passed at the home. The staff there at that time were very compassionate with Mum and with myself, giving me alone

time to say goodbye, but supporting me if I needed it. Throughout Mum's stay, all management and staff have been uplifting and positive and I have felt Mum and I were important.

Reply from Rebecca Kellegher, Customer Service Adviser at Knights' Grove Care Home

We appreciate you taking the time to leave us your comments and we send our sincere condolences to you and your family. Hopefully, you can take comfort from knowing your mum was cared for with dignity and respect.

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Review from Jackie F (Daughter of Resident) published on 17 May 2022
Submitted via Website • Report

Overall Experience

The way the team at Knights Grove safely embraced my father with love, friendship and care for the last 14 months of his life was a delight for my family to witness, they truly restored his spirit in this time and he was very happy and contented at the home. In our experience, the care team are most

deserving of their outstanding ratings.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your kind words. Hopefully you are comforted by knowing that he received the very best care possible whilst with us at Knights Grove.

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Review from Patrick C (Son of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience

I would like to thank all the wonderful staff at Knights Grove. Everyone from the lovely ladies on reception through all the care staff to the cleaners and caterers give 110% for the residents. It was very comforting to know that my mum was in such safe hands. Thank you all so much.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your kind words. Please accept our sincere condolences and thank you again for choosing us to care for your mum.

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Review from Lisa W (Daughter of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience

Excellent care home where staff care about their residents. They take the time to get to know residents and they look after the relatives too. Provided regular updates regarding my father's care and some exceptional staff who always go above and beyond. Would highly recommend and thank them all for

looking after my dad.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you, we really appreciate your review and recommendation.

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Review from Karen D (Daughter of Resident) published on 3 February 2022
Submitted via Website • Report

Overall Experience

My much loved father was cared for at Knights Grove from May 2019 until he passed away recently, following a long illness and a range of complex needs that we could no longer manage at home.
My family and I are so very grateful for the care and attention 'Team Knights Grove' lavished upon my father

whilst he was with them; all of the staff treated him with such respect, kindness and patience. They were also a great support to us as a family during this sad and challenging time. A massive thank you to you all!
Knights Grove has a lovely homely feel; the team is highly skilled, friendly and positive, and they really care. Very highly recommended!

Reply from Amanda Barnes, Customer Service Adviser at Knights' Grove Care Home

We appreciate you taking the time to leave us your comments. We are sorry for your loss please accept our condolences. We are glad to have helped you and your family through such a difficult time, thank you for your recommendation and hopefully you will go away from this feeling like your loved one received the best possible care.

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Review from P F (Son of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience

Excellent staff and the manager is the best we've had. One nurse, in particular, is very good, always has time for Mum. The home is very clean and Mum is very happy here. Very good rules during COVID and safety measures.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your kind words. We are glad to hear that your mum is happy in our care at Knights Grove and that our pandemic safety measures have been reassuring for you.

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Review from Shara N (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience

Mum is really happy and being looked after by fantastic staff. The home is beautiful and they are very welcoming. Mum receives excellent care and carers are so patient with mum. A nurse and the manager are brilliant. The receptionist is so helpful and great. All carers are lovely and so good with mum.

Reply from Amanda Barnes, Customer Service Adviser at Knights' Grove Care Home

We appreciate you taking the time to leave us your comments. It is so lovely to hear that you are happy with the care mum receives and that you feel welcome. Please let us know if there is anything we can do to make your mum's stay as comfortable as possible.

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Review from Matt W (Grandson of Resident) published on 25 August 2021
Submitted via Website • Report

Overall Experience

Great care home, everyone I have met so far is so passionate about what they do and they provide a great service. It is a massive comfort to know your loved ones are in their care.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your lovely review. We are glad to hear you are comforted by knowing that your loved one is being well looked after at Knights' Grove. Thank you again.

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Review from Elizabeth B (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience

My Mum was at Knights' Grove for a very long time as she had complex care needs and early onset Dementia. Over the years I was visiting, firstly with my Dad, then on my own, I witnessed nothing but cheerful good humour, care and compassion towards my Mum. My Dad was on oxygen and himself very frail

but they treated him with love, care and understanding as he was very distressed by Mum's condition. Over the past 18 months of the Pandemic, they risked their lives to look after and keep the residents safe. I am truly grateful and humble. Thank you.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your kind words. We are glad to have been able to support you and your family throughout what has been a very challenging time. It is so lovely to hear that you were always treated with compassion and kindness by everyone. I will certainly pass on your thanks to the whole team. Thank you again.

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Review from Diane S (Niece of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience

The home always kept me informed of how my loved one was doing, very well cared for. Very helpful and lovely staff. I wanted to say thank you to the staff for all the lovely care given to my loved one, giving them a sweet treat and a thank you card to remind them of us.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

We appreciate you taking the time to leave us your review. We are glad to hear you felt well informed of your loved ones' progress and that they were well cared for at Knights' Grove.

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Review from Adele S (Friend of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

This past year I have not seen my friend due to COVID and because my friend is blind and hard of hearing, it was not possible to be in touch. The carers have been great. Giving me time on the telephone to talk about my friend's well-being. I am satisfied that they have given excellent care and kept

my friend safe.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your kind words. It is good to hear that you have been kept up to date with your friend's well-being throughout what has been such a difficult time. We hope to welcome you back for a visit soon!

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Review from Jane J (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience

I can't fault this home at all. Staff are friendly and extremely helpful. Nothing is too much trouble! Mum's room is bright and homely. The care given is excellent. Very happy with Knights Grove!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your lovely review. It is always so nice to hear words like excellent being used to describe our care. Thank you for choosing us to look after your mum.

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Review from Beryl B (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience

Always welcoming and helpful on arrival and the care staff are happy to answer questions about my Dad. The home smells fresh and clean throughout and I have never visited Dad without him being well presented despite his condition. Thank you for allowing me to see him today after so long.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you for your review. We are so happy to be able to welcome you back in for visits!

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Review from Angela H (Daughter of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience

My mother has been a resident of Knightsgrove for over 6 years and although her condition has worsened, the continued care and kindness shown to her has been exceptional. Staff cannot be praised highly enough, always having the time to talk to residents relatives and to keep them informed of any relevant

concerns. The covid pandemic has also highlighted the importance of keeping loved ones safe and well. I feel the home has done this exceedingly well with the safety of residents being paramount. I would highly recommend this care home to anybody looking for a safe and happy home for a loved one.

Reply from Penelope Kudelnitzky, Customer Service Adviser at Knights' Grove Care Home

Thank you for your feedback and praise for our staff at Knights Grove Care Home. We have a genuine regard for all of our residents. and thank you for understanding during these difficult times and the importance of keeping all our residents safe.

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Review from Rita S (Widow Widower) published on 16 March 2021
Submitted via Website • Report

Overall Experience

My husband was a resident for two and a half years with Alzheimer's. After I was asked to remove him from 2 other care homes I was very disillusioned with finding care for him. He had changed with the disease and was not always the easiest person to manage. As the months went on in Knights' Grove, my

confidence grew and when we went into lockdown and I was unable to visit I had a weekly update from his nurse and was totally confident he was well looked after. Everyone knew him and I were polite, helpful and always a smile. I cannot stress enough the importance of placing a loved one with Alzheimer's in the care of a specialist care and nursing home and this one certainly has the experience.
When his condition changed I was called in given a Covid test and wearing PPE I was able to say my goodbyes in a calm and lovely room with all the support I needed. I thank them.

Reply from Melanie Cope, Customer Service Adviser at Knights' Grove Care Home

Thank you so much for taking the time to leave such a touching and wonderful review. We feel that our team at Knight's Grove is made up of some exceptionally amazing people, and we are so glad to hear you were happy with the specialist dementia care we provide. We are so sorry for your loss - we are so glad we could facilitate a supportive environment for the final goodbyes. If there is absolutely anything further you need from us at this time, please do not hesitate to contact us.

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Review from Stephanie B (Daughter of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience

My mother was a resident at Knights Grove from October 2019 until she passed away in January 2021. Throughout her stay, she received the highest level of care from all the staff, not only managing her vascular dementia with skill and diplomacy but also meeting her complicated medical care too. The same

team looked after her throughout her stay meaning she had continuity of care and she had a wonderful relationship with her carers. She told me often how well she was looked after and she felt safe in their care which was very important to me. There is a lovely family-like atmosphere within the home. During visiting restrictions required by covid 19, the staff organised regular video calls and communication regarding my mother's care and condition were first class. At all times I knew my mother was being treated with care and dignity and have no hesitation in recommending this wonderful care home to others needing residential care for their loved ones.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you so much for your incredibly thoughtful comments, we are so grateful to receive your lovely feedback. We are so sorry for your loss, please accept our condolences during this incredibly difficult time. We are so pleased that you were happy with the care and attention we provided for your mother. Please let us know if there is anything we can do for you and your family.

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Review from Lynda C (Daughter of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience

My dear father has been a resident at Knights Grove for more than six years now.
He resides on the ground floor which is residential. Despite his advancing dementia and other health issues, he has been cared for by some of the kindest, most professional and caring staff who go above and beyond to make

sure he has everything he needs.
During the pandemic, they have made sure to keep me up to date on Dad's day to day health, and always make time to chat with me if I call to enquire after his wellbeing. Nothing is too much trouble. My anxieties regarding not being able to physically visit are always addressed and I feel more than confident that dad is getting the very best attention.
All of the staff in every department treat Dad as a dear friend. They will take time to encourage him to do things and never force him to do something he doesn't want to do.
A new manager has brought vibrancy and direction to the home. All in all, I am extremely happy to recommend Knights Grove!

Reply from Alison Horridge, Customer Advisor on behalf of the team at Knights' Grove Care Home

We appreciate you taking the time to leave us your comments about Knights Grove. It is always nice to hear that families feel that their loved ones are being so well looked after. We hope to continue providing your loved one with the best possible care.

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Knights' Grove Care Home

Care Provided by Knights' Grove Care Home

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