Review from Andrew S (Son of Resident) published on 21 December 2020
Submitted via Website • Report

Overall Experience

Had a really special visit to Knights Grove Care Home today. After passing a Covid test, I was able to go into visit my mum in her room! I can't praise the staff enough for how well they handle the whole process. All PPE, social distanced, one way systems etc in place to make sure everything is as safe

as possible. The test procedure was quick, and the result only takes 30 minutes, and then I was able to visit mum, still with a face mask, but it was really lovely too, at last, to be in the same room. It was fantastic to see her being so well cared for. Thanks to all involved.

Reply from Emily Wilson, Customer Advisor on behalf of the team at Knights' Grove Care Home

Thank you so much for your kind words. We are so pleased to hear this feedback; thank you for taking the time to write this lovely review for us.

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Review from Diane S (Granddaughter of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience

Lovely friendly staff, very happy with the care my grandfather is receiving and how they are communicating with the family during this lockdown period. My grandfather seems very happy there. Fantastic care home.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

We are very delighted to hear your grandfather feels happy in our care. Thank you for your kind words.

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Review from Colin D (Son of Resident) published on 3 June 2020
Submitted via Website • Report

Overall Experience

My mother would appear to have received superb care (given her severe confusion due to her Alzheimer's). During this extremely worrying lockdown period, staff have kept me fully informed, supplied images and it would seem Mum has received the sympathetic one-to-one care that she requires. I cannot speak

highly enough of one member of staff in particular. His regular updates and kind reassurance is very well received. My overall rating is excellent. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for trusting us with your mother's care. We deeply appreciate your kind words.

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Review from J T (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience

The staff are generally kind, caring and helpful. The building itself is modern and well decorated. My father's room is a little cramped and sometimes not as clean as I would wish. Sometimes gloves, aprons etc left on the floor, surfaces sticky and toilet seat stained. Generally happy with the overall

care he receives at Knight's Grove and on the whole, I would recommend it.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for the praise. We will discuss your feedback with the home’s manager to help us continually improve our service.

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Review from K B (Granddaughter of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience

My nan seems to have settled here nicely and is very happy. The staff are very friendly and welcoming.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

We are very glad to hear your nan feels well settled and happy with our care, thank you for the lovely feedback.

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Review from L M (Daughter of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother is treated with great kindness. The staff are friendly towards me. There is an excellent range of activities.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

It is always nice to hear from family members feeling like their loved one is cared for and looked after. Thank you for your feedback.

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Review from S T (Daughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff have been very caring towards my mother especially as her behaviour, due to dementia, is declining. I feel that she is in very good hands and even though it is sad to see her like this, I know the staff are doing all they can to provide her with a quality of life.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very sorry to hear about your mothers decline. Please don't hesitate to tell us if there is anything else we can do to help.

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Review from C B (Sister-in-law of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience

My relation is treated with care and dignity. The staff keep me informed of her progress if she is ill. The rooms are bright and cheerful and the staff are friendly.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

We are very happy to hear you can feel at ease with your loved one in our care and thank you for the kind words.

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Review from Bernard B (Husband of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience

From first arrival, the place has been first class. In fact, my wife said it was like home but not quite the same.
Well done.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your praise. We hope the staff did everything to make the transition as easy as possible.

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Review from Karen R (Daughter of Resident) published on 19 September 2019
Submitted via Website • Report

Overall Experience

My father was until recently a resident at Knights' Grove on transfer from hospital. The care home and its staff are excellent. The staff are highly professional, compassionate and above all, caring. The nursing care was exemplary, the nurses took the time to coherently explain everything to do with

my dad's care and treatment. I would have no hesitation in strongly recommending Knights' Grove to anyone requiring excellent and compassionate nursing and dementia care.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you feel that your father is well looked after and we really appreciate you taking the time to leave such lovely comments.

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Review from Rosemary B (Wife of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience

I am very pleased with the care my husband is receiving. The carers are brilliant and do all they can to make the residents as happy and comfortable as possible. The cost is high and this year's price rise was a lot but I suppose it is expensive to look after someone with dementia 24/7.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review, Rosemary. We will certainly pass your comments on to the manager.

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Review from Susan V (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Knights' Grove for 8 years and has been very well looked after. I like the fact that many of the carers have been at the home for many years too.
They are all very kind, treat my mother and myself with respect and they are tuned into my mother's needs. The staff on

reception are to be commended too.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you and your mother feel like a part of our Knights' Grove family.

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Review from Lynn S (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

My fathers' room is always clean and tidy. He is always treated with respect and consideration. He is very settled and seems very happy.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your father in our care.

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Review from D W (Son of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience

Staff are all really friendly and polite. All areas of the home are clean and tidy. The food seems ok. Really glad we chose this home for my father.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for trusting us with your father's care. We are delighted to hear you are satisfied with the care he receives and your feedback is greatly appreciated.

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Review from Gordon T (Husband of Resident) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience

The care and compassion shown by everybody, from cleaning lady through to nurses and staff are exemplary. The moment you enter the home one is aware that the quiet efficiency will be reflected in the wellbeing of all the residents. I always leave feeling very humbled.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your kind words. We have a genuine regard for all of our residents and their wellbeing is an absolute priority. We hope to continue providing you with the best possible service.

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Review from Dorothy D (Wife of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

The standard of care is excellent and all the staff have been welcoming, kind, caring and professional - we couldn't be more pleased with the service we have received, as a family and at a traumatic time.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Samantha D (Daughter of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Dad has been treated with exceptional kindness and care since his admission. Nothing is too much trouble for the staff who give their time and good wishes freely.

Reply from Greta Narbutaityte, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Rob D (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Very nice home with helpful and friendly staff throughout. Nothing to have any concern about noted.

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Review from Andrew D (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience

Very high standard of care by very friendly staff.

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Review from Sally K (Regular Volunteer) published on 12 November 2018
Submitted via Website • Report

Overall Experience

Whenever I visit the home, the staff are always polite and helpful. They also give the same care and attention to the residents. It is always good to learn about all the different activities that take place in the home and occasionally when residents are taken out by staff. There is a lovely atmosphere

whenever I go and take a service in the home.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff being polite and helpful and the home having a lovely atmosphere. We will share your comments with the home manager. The Bupa Customer care team.

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Knights' Grove Care Home

Care Provided by Knights' Grove Care Home

Good to Know

Funding & Fees Guide for Knights' Grove Care Home

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