Review from Joanne W (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience

My mum is always happy and well cared for in this home. The staff made an extra special effort so we could have a lovely birthday party with Mum. She is very loved and content and we would recommend the home thoroughly.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding how your mum is always happy and well cared for. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Jasmine M (Regular Volunteer) published on 24 September 2018
Submitted via Website • Report

Overall Experience

Knights' Grove is a friendly environment in which I felt incredibly welcomed as soon as I entered the building. The staff made it very clear that volunteers like myself are highly appreciated because we have the time to sit and chat to residents which can really help to lift their moods.
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is kept incredibly clean and is decorated nicely throughout. Also, the staff are friendly and respectful towards the residents, making sure that each resident is comfortable and satisfied throughout the day. Meals are served to the residents as if they were dining in a restaurant, which is lovely because it helps the residents to feel a sense of normality in their daily lives. Overall, Knights' Grove is a great home that provides a high standard of care, and I feel privileged that I get to volunteer alongside the lovely staff in making every day enjoyable for the residents.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear about your positive experience at the home and appreciate your comments regarding appreciation you received as a volunteer and the level of care provided to the residents. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Michael H (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience

When I visit my mother, I have a feeling that the home feels right and not just a building, it has a soul and care as soon as one comes through the door. The home in my view is a good home and the standards are high. Please carry on with the great job everybody is doing.

Reply from Josephine Gaupholm, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove Care Home. We are pleased to hear that you and your mum have had a positive experience at the home and appreciate your comments regarding the feel of the home and high standard of care your mum receives. We will share your comments with the home's manager.

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Review from Tom R (Grandson of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience

Exceptional home with amazing staff who go above and beyond to ensure the best possible care for residents. They always give a personal touch and make sure that everyone's home comforts are considered which provides a very happy retirement for every resident.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights' Grove care home, we are pleased to hear that you have had a positive experience of our home. We appreciate your comments of our staff and will share your review with the care homes manager. The Bupa Customer Care Team.

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Review from Patricia T (Daughter of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience

Mum is well cared for by caring, compassionate staff. Mum has never had a pressure sore which is remarkable in the years she has been here. The staff are always pleasant and cheerful.
The food is excellent, no complaints at all. Keep up the good work! Thank you for your care.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights Grove care home. We are pleased to hear that your Mum is being well cared for and enjoying the food. We are glad that you have had a positive experience with the staff and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Andrew M (Son of Resident) published on 20 June 2018
Submitted via Website • Report

Overall Experience

It is obvious that the staff genuinely care for the welfare, happiness and dignity of their residents and as my father's condition has deteriorated I am increasingly comforted by the fact that he is looked after in the best way possible.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for review of our care home, we are pleased to hear that you have had a positive experience when visiting. We are glad that your father is being well cared for and will share your comments with the care home's manager. The Bupa Customer Care Team.

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Review from Peter M (Son of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

Visited dad to celebrate his birthday with him. As always I was reassured and touched by the level and personalisation of care afforded to all residents. We had an uplifting visit - sharing snippets from dads life with staff and he was clearly very engaged with our conversation. I value the quality

of care and kindness shown each time I visit and am thankful father is here.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review of Knights Grove care home, we are pleased to hear that your Dad had a good birthday at the home. We appreciate your comments on the care provided and will share your feedback with the care homes manager. The Bupa Customer Care Team.

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Review from Andrew C (Son-in-law of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience

My father-in-law is very well cared for and my wife and I are always kept informed of his ongoing conditions. We always feel welcome.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you feel welcome when visiting your Father in Law and that he is well cared for in our home. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Sue B (Daughter of Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience

I have found Knights' Grove to be a very welcoming and comforting place. I am happy my Mum is here as I feel confident that she is getting good and consistent care. It is clean. Specialist dementia care is fantastic.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you and your Mum are having positive experiences of our care home. We appreciate your comments and are glad that you are happy with your Mums care. Your comments will be passed on to the home's manager. The Bupa Customer Care Team.

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Review from Yvonne G (Daughter-in-law of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

I am unable to visit very often, but each time that I have done, my mother in law has been in good spirits and very well cared for. The staff provide a very friendly atmosphere and even as visitors, we are very well looked after.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you and your Mother in Law are having a positive experience of our care home and that your Mother in Law is well cared for. We appreciate your comments of our staff and will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Alan G (Son of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

As myself and my wife live in Guernsey, we are unable to visit my mother as often as we would wish. I would like to stress that I have no concerns about my mother's welfare as I know she is being well looked after and cared for by the management and staff. Thank you one and all.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you are comfortable with your Mother staying at our care home and that you are having a positive experience with the staff. We appreciate your comments and will share them with the home's manager. The Bupa Customer Care Team.

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Review from Alan T (Husband of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience

Very good all round support and care.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience and we appreciate your comments about our care home. We will share your comments with the home's manager. The Bua Customer Care Team.

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Review from Richard H (Son-in-law of Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

Very good in all ways.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that you have had a positive experience with our care home and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Barry L (Son of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience

Generally, the care is good. There have been a number of changes of manager, but the current manager seems very good. The accommodation is good and there are plans to redecorate to maintain a pleasant environment. A senior nurse who works on the floor that my mother is located on is especially dedicated,

kind and efficient. As with most care homes, recruiting and retaining care staff is a challenge, but more recently this seems to have improved - perhaps because of the management stability. Communication is effective between the care home and me and reception staff are welcoming and knowledgeable. Activities staff are very committed and effective.

Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to receive such positive comments about the home and will pass them on to the manager. We will continue to use feedback to continually improve our care homes. The Bupa Customer Care Team.

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Review from Moira R (Daughter of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience

My mother has been a resident at Knights' Grove for almost two months and I am delighted with the care she has received. All the staff are so caring and show consideration and kindness to all the residents, frequently anticipating needs before they occur. The home is situated in a quiet part of North

Baddesley and has a very welcoming user-friendly garden which is secure and residents have easy access to it. They each have an individual bedroom with an en-suite bathroom both of which are clean and airy. They have a varied menu and are encouraged to eat by the choices and help they receive.
Since being here, my mother has become far more communicative and joins in with all the activities which are offered She is so often full of smiles it is lovely to see.

Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience, we will continue to strive and meet the needs of all our residents. We are glad to hear the progress your mother has made and will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from E J (Granddaughter of Resident) published on 15 May 2018
Submitted via Website • Report

Overall Experience

My grandmother became a resident at Knights' Grove after another care company could not meet her needs. From the moment she arrived at Knights' Grove, she was treated with respect and dignity. Staff understood her condition and met her emotional and physical needs.
Knights' Grove was her last home

and as a family, we seek comfort that she was cared for in such a professional and loving way.

Reply from Gabriella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear that your Grandmother had a positive experience at our care home and all her needs were met during her stay. We are glad to hear that you had such a positive experience with our staff and your feedback will be shared with the home's manager. The Bupa Customer Care Team.

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Review from David B (Son of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience

Knights Grove in North Baddesley is an exceptional care home with both residential and nursing care. The staff are friendly, knowledgeable and extremely dedicated.
They have a varied selection of entertainers that perform throughout the week. The main highlight is that my father and all the other

residents are able to maintain dignity and wherever possible make decisions for themselves.
My father arrived from Lancashire being really anxious but from the first minute has settled in - treating Knights Grove as his home.

Reply from Bella Mills, Customer Adviser at Knights' Grove Care Home

Thank you for your review, we are really pleased to hear your father is enjoying his stay at the home. Our residents health and being is our absolute priority and enjoy receiving such positive comments from family members. We will share these with the care home manager. Bupa Customer Care Team.

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Review from David C (Husband of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

I have been very impressed with the standard of care provided. Without exception, the staff are very caring, professional and treat the residents with great patience and understanding. The food is excellent and plentiful, rooms are light with nice views onto the pleasant garden. There are various activities

and the musical entertainment is much enjoyed.

Reply from Holly McGough, Customer Adviser at Knights' Grove Care Home

Thank you for your review, we are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home's manager. Bupa Customer Care Team.

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Review from Julie K (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience

We are very pleased with the care my mum receives. She is happy and content and very well looked after. We would like to see more one to one activities and it would be great if there was a small visitors room for quieter visits.

Reply from Stephen Rondel, Customer Adviser at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We will take on board your suggestions about 1 to 1 activities and pass them on to our home manager.

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Review from J W (Daughter of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience

Extremely pleased with the care and service of Knights Grove and the staff. They acted extremely efficiently during an incident involving my mother. If it hadn't been for the staff's knowledge and speed and medicinal/nursing care, I'm sure my mother would have died.
Their response to the emergency

was excellent and we were notified of every action taken immediately. Many thanks to everyone involved.

Reply from Natalie Krisman, Customer Service Advisor at Knights' Grove Care Home

Thank you for your review and I have passed it on to the home.

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Knights' Grove Care Home

Care Provided by Knights' Grove Care Home

Good to Know

Funding & Fees Guide for Knights' Grove Care Home

Facilities