Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW
Submit a Review
10 107 Reviews
  • Knights' Grove Care Home, Southampton
Recently refurbished, Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. Palliative care is also offered.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting.

Accommodation includes bright and comfortable interiors set across three floors, and all bedrooms are en suite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give them access to any activity they wish.

Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

Show Knights' Grove Care Home on the Map

Care Provided by Knights' Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Relf (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Knights' Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Knights' Grove Care Home Reviews (107)

Total of 107, showing 81-100
10

Knights' Grove Care Home has a Review Score of 10 (9.958) out of 10, based on 18 reviews in the last 2 years. Over all time Knights' Grove Care Home has 107 reviews.

Overall Experience

  • 84
  • 22
  • 1
  • 0
  • 0

Date Published

107
6
8
18
89

Review from Lorraine R (Friend of Resident) published on 27 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my friend at Knights Grove who I don't get to see very often due to not living locally. Very happy with how my friend is cared for. Fabulous staff and management, really put my mind at ease due to the distance between us.

Reply from Jayne Duck, Customer Service Administrator at Knights' Grove Care Home

Thank you for your review and kind words. I hope that it gives you peace of mind knowing that your friend is safe and well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A S (Friend of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with the excellent care my friend is receiving. She is comfortable, clean, cared for, well fed and is looking so much better for being there. I am very grateful.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your friend is looking better, this must give you comfort knowing that she is well cared for and happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Son-in-law of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience, my brother-in-law is very well looked after.

Reply from Jayne Duck, Customer Services Admiistrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P H (Daughter of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff, nursing, care, catering, office and domiciliary. Mum settled into Knights' Grove Care Home very well - she arrived May 2017. Mainly due to excellent personal and nursing care I am kept informed of any issues/developments regarding all aspects of her care. I was told last
May that the carpet in her room was due to be replaced soon as it was in a poor/stained condition. This has yet to be carried out. Overall, I am very pleased with this care home.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so pleased to hear that your mum has settled well and to hear that you are kept informed of everything. This must give you peace of mind knowing that she is safe and well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael D (Nephew of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is clean and tidy and the staff are helpful and kind.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela D (Niece of Resident) published on 17 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and friendly. The home looks clean and tidy. Auntie has only been at the home a month, she seems happy.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm sure that your auntie will soon be settled and making new friends. It is lovely to know that she is happy.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jamie R (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is in the later stages of Alzheimer's. I feel she gets the right level of care that matches her needs.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sylvia G (Sister of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister receives excellent care, the staff are happy and she responds to their friendly care even on 'bad' days. Being here has improved her wellbeing and she couldn't be anywhere better.


Every member of staff has a cheerful word and wave or a cuddle, just what she needs.


Thank you all.


Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review and kind words about our staff. It is the little things like a smile or a cuddle that makes all the difference.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jon B (Stepson of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been at the home for several years and the home is friendly and welcoming. My relative is well cared for and the staff are always friendly and polite.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie R (Daughter of Resident) published on 2 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has not long been here but I feel I need to write to you to say how very pleased with the fantastic care and attention my mum has had as have the other residents.
The cleanliness, the rooms, the lounges.
Nothing is too much trouble from all the staff.
We feel privileged to have our mum here.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I hope that your mum is settling in well and enjoying the different activities on offer. It is lovely to hear your kind words about our staff and home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rebecca N (Granddaughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Could do with a lick of paint, new carpets and chairs (fresh up). Most staff friendly and helpful.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Teresa C (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I come to visit mum, she is always clean and tidy. If a problem arises I get a phone call from a member of staff and we get it sorted promptly. It would be nice to see a house manager for more than a two-month stay. I can't keep up with the change of managers and staff. But very pleased with
the remaining staff.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. I'm pleased to hear that your mum is well cared for and that you are kept informed of everything.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean T (Mother of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since June 2017, we cannot fault the care and dignity that she has been given, housekeeping has been excellent. She is very happy here, the meals are well balanced and nutritious, we would recommend this home to anybody.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your mum is happy in our care and I hope this gives you peace of mind knowing that she is well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has settled well, only being here since the beginning of August. We have noticed a change in her appetite and fluid intake. She is not so anxious as she has been and is no longer pacing, but is still actively walking around, which is good. She is a lot more verbal and appears very content.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to hear that your mum is settled and is eating well and hopefully her health will continue to improve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M P (Husband of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care of my wife in the Knights' Grove home, as are our children also.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Resident) assisted by family/friend published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy living at Knights' Grove, the staff are very caring and kind.


I enjoy the music afternoon each week.


My bed is lovely and comfortable.


Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. I'm so glad to her that you are happy in our care and that you are enjoying the music and activities at Knights' Grove.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Doreen B (Relative of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the Knights' Grove a 'home from home'. Friendly people and very nicely decorated. The staff are very friendly and kind to the residents. They are very well looked after. Thank you.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R F (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care is good. Staff are kind and patient.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Son of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Rooms are clean, staff are helpful and I feel my mum is safe and secure.

Reply from Jayne Duck, Customer services administrator at Knights' Grove Care Home

Thank you for your review. This must give you such peace of mind knowing that your mum is safe and well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Son of Resident) published on 11 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Knights' Grove is a modern and comfortable care home with the outstanding asset being the staff. They undertake a challenging and difficult job, but undoubtedly always put the care of the residents at the forefront of everything they do. My 95-year-old mother is always treated with dignity and respect
and is very well cared for. I had my concerns, before my mother went into care, that she would be unhappy and sad at not living in her own home anymore. Six months since moving into Knights' Grove and she never mentions her house at all as she has settled in so well and is enjoying the company of others. I would recommend Knights' Grove to anyone, especially for the quality of the staff.

Reply from Jayne Duck, Customer Services Administrator at Knights' Grove Care Home

Thank you for your review. Glad to hear that your mum has settled in so well and made new friends. I will pass your comments on to the home manager. The Bupa Customer Care team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Knights' Grove Care Home is calculated as follows: ( (203 Excellents x 5) + (9 Goods x 4) ) ÷ 212 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

We provide dementia nursing and residential care. Please contact us for latest vacancies.


Awards / Recognitions (8)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet