Knights' Grove Care Home

Thomas Road, North Baddesley, Southampton SO52 9EW
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10 107 Reviews
  • Knights' Grove Care Home, Southampton
Recently refurbished, Knights Grove has been rated 'outstanding' by the CQC (March 2019) and has been purpose-built to offer high levels of tailored short, or long term, care for those living with dementia. Palliative care is also offered.

Situated in a quiet residential area of North Baddesley, close to local amenities, Knights Grove has been carefully designed to provide a safe and stimulating setting.

Accommodation includes bright and comfortable interiors set across three floors, and all bedrooms are en suite with views of the surrounding landscaped gardens.

The home’s chef ensures that mealtimes are an important and enjoyable time for residents. The home provides both hot and cold meal options for residents and works hard to ensure that all special dietary needs are catered for.

A professional team supports residents in continuing their hobbies and aim to give them access to any activity they wish.

Reminiscence therapy is also used within the home which residents enjoy and benefit from. Themed events and days out add to the busy social calendar.

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Care Provided by Knights' Grove Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Clare Relf (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (56)
    • Single Rooms with ensuite Wet Room (7)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Knights' Grove Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Knights' Grove Care Home Reviews (107)

Total of 107, showing 101-107
10

Knights' Grove Care Home has a Review Score of 10 (9.958) out of 10, based on 18 reviews in the last 2 years. Over all time Knights' Grove Care Home has 107 reviews.

Overall Experience

  • 84
  • 22
  • 1
  • 0
  • 0

Date Published

107
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8
18
89

Review from Alan M (Son of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home appears to be clean and well staffed and give care with patience in not always easy circumstances. I have not experienced the food personally but have heard no complaints.

Reply from Jayne duck, Customer sercices administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J T (Son of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very good care with good staff and good facilities. I would like to see more 'sensory' activities for the residents with late-stage Alzheimer's.

Reply from Jayne duck, Customer sercices administrator at Knights' Grove Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from S C (Partner of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When the regular team of staff are in duty - everything runs smoothly. My partner is now in the latter stages of Lewy Body Dementia. He needs all care and the staff are very caring. Nothing is too much trouble.
If the trained staff are concerned at all, they always contact me and if there has been
a doctor's visit, I am always updated. I do notice, however, when agency staff are used, the standard of care falls. I do realise that this is not what the home wants and they are prioritising in recruiting. Continuity of staff of very important when dealing with dementia residents.

Reply from Jayne duck, Customer sercices administrator at Knights' Grove Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service


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Review from B H (Husband of Resident) published on 26 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been in Knights Grove Care Home for about 5months, during that time I have visited most days.
I claim no expertise in assessing care homes, but so far as I can tell, the standard of care provided is high and I am satisfied that my wife is being looked after well.

Reply from Emily Wilson, Customer Service Administrator at Knights' Grove Care Home

Thank you for your kind feedback, we really appreciate it. I am pleased that you are happy with Knights Grove and the care your wife is receiving. The Bupa Customer Care Team.


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Review from Helen C (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for six years and during that time we have seen almost as many managers come and go. There is no doubt that the standard in a home depends on the quality of the manager. The current manager is good as was the previous one but that wasn't always the case, especially when
there was no manager a few years ago and then a deputy stepped into the breach - the standards plummeted. Happily the home is now greatly improved and my mother is very happy here. I too value the home and the staff who are kind and caring. They have taken the trouble to get to know their residents and try to make the place feel homely, inviting and relaxing for them. There is always room for improvement and I am glad that our new manager has ideas and vision for the place which hopefully will be implemented before too long.

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Review from Irene C (Daughter of Resident) published on 5 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers needs are fully understood. I am happy she is living in a safe and clean environment. The staff are very friendly and caring towards her. Although she often does not want to eat or drink, the staff spend a lot of time encouraging her to do so with positive results.

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Review from Ian W (Son of Resident) published on 19 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring, knowledgable and clean organisation that understood my Mother's needs. They provided first class residential facilities with a human touch, she felt it was her home. She was well looked after and the staff were excellent.

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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for Knights' Grove Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Knights' Grove Care Home is calculated as follows: ( (203 Excellents x 5) + (9 Goods x 4) ) ÷ 212 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Knights' Grove Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 27 Mar 2025

We provide dementia nursing and residential care. Please contact us for latest vacancies.


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