The home provided a calm, caring environment. The staff treat the residents with dignity and respect
D S (Daughter of Resident)
They were professional on all levels and could not give any more care than they did
Claire A (Daughter of Resident)
The care, kindness and love she received from all the staff was exemplary
Jane D (Daughter-in-law of Resident)
Latham Lodge operates an open visiting policy, where residents and loved ones may visit at convenient times.
Latham Lodge Nursing and Residential Care Home has a Review Score of 9.9 (9.871) out of 10, based on 11 reviews in the last 2 years. Over all time Latham Lodge Nursing and Residential Care Home has 42 reviews.
Review from Andy D (Son of Resident) published on 18 March 2025
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Reply from Kelly Bassey, Latham Lodge Manager at Latham Lodge Nursing and Residential Care Home
We would like to thank you for taking the time to leave us a review and positive comments about the home and team at Latham Lodge Nursing Home. We are so sorry for your loss, and we hope we made your mum's time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team.
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Review from Ann S (Sister-in-law of Resident) published on 24 May 2024
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Reply from Carol Taylor, Latham Lodge Nursing Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Latham Lodge Nursing and Residential Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.
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Review from V L (Granddaughter of Resident) published on 22 April 2024
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Reply from Carol Taylor, Latham Lodge Nursing Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you, for your kind words and recognition of the team at Latham Lodge Nursing and Residential Care Home. We are sorry for your loss, and we are pleased that your Nana received the care that she deserved while she was staying with us. The care and services we deliver as a team to our residents and families are extremely important to us, and it's lovely to see your comments reflect this. Your comments will be passed on to the team.
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Review from S P (Sister-in-law of Resident) published on 4 April 2024
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Reply from Carol Taylor, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for your kind words and recognition of the team at Latham Lodge. We are sorry for your loss and we are pleased that your relative received the care that he deserved while staying with us. We're glad that we were able to support you when needed and your comments reflect the type of care and support we try to deliver to all families. Your comments will be passed on to the team.
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Review from Robert G (Son of Resident) published on 26 March 2024
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Reply from Carol Taylor, Home Manager at Latham Lodge Nursing and Residential Care Home
thank you for taking the time to leave us a review and for your kind words and recognition of the team at Latham Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and its lovely to see your comments reflect this. Your feedback will be shared with the team who will be delighted with your review!
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Review from Jonathon S (Son of Resident) published on 19 March 2024
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Reply from Carol Taylor, Latham Lodge Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Latham Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us, and it's lovely to see your comments reflect this. Your feedback will be shared with the team.
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Review from Hazel M (Daughter of Resident) published on 29 February 2024
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Reply from Carol Taylor, Latham Lodge Nursing Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for taking the time to leave us a review and for your kind words and recognition of the team at Latham Lodge Care Home. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.
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Review from Lynn K (Daughter-in-law of Resident) published on 13 December 2023
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Reply from Carol Taylor, Latham Manager at Latham Lodge Nursing and Residential Care Home
Thank you for taking the time to leave us a review, Lynn. We are pleased to read your positive comments about the care your mother-in-law received at Latham Lodge Nursing and Residential Care Home, and it is lovely to hear she has settled in well at the home. She is more than welcome to visit us, and your feedback will be passed on to the team.
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Review from Stacey L (Daughter of Resident) published on 5 September 2023
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Reply from Carol Taylor, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you, Stacey, for your kind words and recognition of the team at Latham Lodge. We are sorry for your loss, and we are pleased that your dad received the care that he deserved while he was staying with us. Your comments will be passed on to the team.
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Review from Angela T (Daughter of Resident) published on 3 August 2023
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Reply from Carol Taylor, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for your kind words and recognition of the team at Latham Lodge. We are sorry for your loss, and we are pleased that your dad received the care that he deserved while he was staying with us. Your comments will be passed on to the team.
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Review from G L (Brother of Resident) published on 29 June 2023
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Reply from Carol Taylor, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for your kind words and recognition of the team at Latham Lodge. We are so sorry for your loss and we hope we made your brother's time with us was as comfortable and as peaceful as possible. Your comments will be passed on to the team.
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Review from Barbara E (Resident) assisted by family/friend published on 9 February 2023
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Reply from Carol Taylor, Home Manager at Latham Lodge Nursing and Residential Care Home
We're happy to hear that you are receiving such great care here as we strive for person-centred care for all our residents. All comments will be passed on to the team and thank you for the review.
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Review from R B (Daughter of Resident) published on 30 January 2023
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Reply from Home Manager, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you Rachael for taking the time to leave us a review and for your kind words and recognition of the team at Latham Lodge. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Catherine S (Daughter of Resident) published on 27 January 2023
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Reply from Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you Catherine for taking the time to leave us a review, we are pleased to read your positive comments about the care your mother is receiving and that you all feel part of the Latham family. The care and services we deliver as a team to our residents and families are extremely important to us. Your comments have been passed on to the team who will be delighted to hear your feedback.
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Review from K P (Daughter of Resident) published on 17 November 2022
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Reply from Home Manager, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Latham Lodge. The care and services we deliver as a team to our residents and families is extremely important to us. I will pass on your kind comments to the whole team.
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Review from Z C (Son of Resident) published on 14 November 2022
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Reply from Home Manager, Marketing Executive at Latham Lodge Nursing and Residential Care Home
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother received such great care at Latham Lodge when she was with us. I will pass on your kind comments to the whole team.
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Review from C R (Son of Resident) published on 1 November 2022
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Reply from Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for your kind words and recognition of the team at Latham Lodge. Your comments will be passed on to the team.
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Review from Elizabeth N (Niece of Resident) published on 30 June 2022
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Reply from Home Manager, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you, Elizabeth for your kind words and recognition of the team at Latham Lodge. We are pleased to hear you and your aunt are happy with everything at the home and your feedback will be passed on to the team.
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Review from Steve B (Son of Resident) published on 24 May 2022
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Reply from Home Manager, Home Manager at Latham Lodge Nursing and Residential Care Home
Thank you for your review, we are pleased your mum enjoyed her stay with us.
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Review from Patrick B (Resident) published on 4 February 2022
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The Review Score of 9.9 (9.871) out of 10 for Latham Lodge Nursing and Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.871 for Latham Lodge Nursing and Residential Care Home is calculated as follows: ( (110 Excellents x 5) + (12 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 124 Ratings = 4.871
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Latham Lodge Nursing and Residential Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 11 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Nov 2019
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Job Title: Home Manager
Joined: 2012
With over 15 years of experience in the care industry, Kelly Bessey brings passion and dedication to her role as Home Manager at Latham Lodge. Her journey began in various care roles, from a night care assistant to Deputy Manager at Blenheim Court, where she honed her leadership and caregiving skills. Since joining Caring Homes in 2018, Kelly has consistently focused on providing person-centred care, empowering residents to live as independently and actively as possible.
She believes that every resident deserves dignity, respect, and a safe, nurturing environment. Her approach is holistic, considering not just the physical but also the psychological, spiritual, and emotional well-being of each individual. Her strong commitment to maintaining a warm, supportive atmosphere ensures that both staff and residents feel safe and secure.
A firm believer in leading by example, Kelly values quality over quantity in care and champions ongoing education and training for her team. Known for her honesty and open communication, she and her team earn the trust of residents and their families by providing compassionate, high-quality care.
Outside of work, Kelly is a devoted mother, grandmother and wife who enjoys gardening, DIY projects and supporting local community initiatives. Her personal motto, "Treat others how you want to be treated," reflects her deep commitment to her work and her residents.