Laurel Care Home

Laurel Bank, Salisbury Road, Calmore, Southampton SO40 2RW
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9.4 44 Reviews
  • Laurel Care Home, Southampton
Laurel Care Home is a family-run nursing home in the New Forest and Southampton area which provides a homely, supportive and friendly environment for residents who require exceptional residential, nursing, respite and palliative care. The team recognise that making the right decision when it comes to finding the right care home for a loved one is often daunting and difficult. They have nearly forty years of experience providing excellent, individualised holistic care and they would be delighted to hear from you and offer their expertise and help.

The home provides fantastic accommodation for people with a wide and often complex set of needs. The team do this with an emphasis on safety, dignity, comfort and individuality in a way that allows everyone to maximise their potential. Staff at Laurel Care Home are dedicated to ensuring that all residents achieve a happy and fulfilling life in a homely environment which demonstrates sensitivity to everyone’s individual needs. They are here to support both the residents and their families in providing the highest quality of care provision available.

Understanding the type of care your relative needs, whether this is Residential, Respite, Nursing, Palliative or Dementia Care, is essential to the health and happiness of your loved one. Laurel Care Home is registered with the Care Quality Commission to provide high-quality care to 60 residents in spacious individual rooms with en-suite facilities. Since every prospective resident is assessed prior to moving in, they can completely tailor their care levels to the needs of each individual.

If you have any questions you need answering please give them a call and they will be more than happy to help.

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Care Provided by Laurel Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Laurel Care Home Ltd
  • Person in charge
  • Felicity Dennis (Manager)
  • Admission Criteria
    • No admissions under 65 years of age.
    • Ages 65+
  • Room Information
    • Single Rooms (60)

Funding & Fees Guide for Laurel Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,200
    • Self-Funded Residential Dementia Care £1,120 – £1,200
    • Self-Funded Nursing Care £1,204 – £1,876
    • Self-Funded Nursing Dementia Care £1,204 – £1,876

  • As a nursing home prices are very much based on the individual needs and intensity of each resident. Please give us a call on 02380 869861 to discuss this in more detail.
  • (these prices are only a guideline, please contact Laurel Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is currently by appointment only and restricted to named visitors due to current Covid 19 restrictions. A lateral flow test needs to be taken on the day of the visit and recorded on the Gov.uk website. The text or email showing a negative result will need to be shown to reception prior to entry. Full PPE is required before entering the building and ALL PPE must remain in place during the visit. Please contact the home to make arrangements.


  • Parking

  • There is ample parking available in the grounds of the home.


Laurel Care Home Reviews (44)

Total of 44, showing 1-20
9.4

Laurel Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years. Over all time Laurel Care Home has 44 reviews.

Overall Experience

  • 30
  • 12
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Date Published

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Review from Sarah P (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise Laurel Care Home enough. My father stayed here for the last few weeks of his life and he was treated with the utmost respect and care. The home is lovely, the staff are lovely and my father was happy here and we knew he was getting the best care. I cannot thank the team enough. Special
thanks to the staff on reception. Both are lovely ladies.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your lovely comments. It was our pleasure to look after your father over the last couple of years for respite and then permanent in his final weeks. He was a lovely man and will be missed by everyone. Wishing you and your family well.


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Review from Kaye K (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Care Home is special. We entrusted our mum to their care, and they took away all our worries. Mum could not have been in a better place. All the staff that cared for Mum were just so caring, kind and compassionate. Her room was lovely. The food was great. They didn't just look after Mum; they
looked after her family too. Always asking if we were ok. An extraordinary place with exceptional staff.

Reply from Felicity Dennis, Manager at Laurel Care Home

Dear Kaye, it was our absolute pleasure to look after your much-loved mum and all her family. We wish you all well and look forward to seeing you all at our Fete in the summer.


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Review from Carol B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for nearly two years. She has dementia and limited mobility. She is very well cared for and has a lovely room overlooking the well-kept, established garden. The staff are very helpful and friendly, and communication is good. There are lovely facilities for residents to spend
time in as well as regular entertainment. Unfortunately, Mum chooses not to participate but loves her planned days out.

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Review from M P (Son of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My review of the Laurel Care Home is very positive and honest. When we were looking for a facility to care for Mum last year we were impressed by what The Laurels had available! Unfortunately, Mum has become totally bedbound unless being hoisted out of bed and cannot appreciate all the facilities on
offer. When I answered the value for money box below I have to say that The Laurel is one of the most expensive facilities, and I was shocked not to have received the funded nursing care as this was kept by The Laurel.

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Review from K K (Daughter of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is not only well cared for but she also enjoys all the activities and outings. The staff are very caring, appreciating her needs and take care of all her medical needs ensuring she gets all her medication at the right time. Her room is well equipped with a view of the garden where she can sit out
on a nice day. The care home staff keep us well informed of any problems.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind response, it is so important to us to hear from families that both they and their loved one are happy with the home we share together. We will keep ensuring that we provide the very best in every way that we can for your lovely mum.


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Review from Andrew R (Son of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been resident since February 2020. Mum had mild dementia on1st entering, this has progressively worsened over the 3 years along with her physical mobility. Mum always tells me how safe and secure she feels. She loves her room and always feels well looked after, telling me how kind and caring
the staff are, which I totally agree with. She loves the food and appreciates the quality of it. Her room and the home as a whole always seem very clean. There are activities to join in every day, sadly Mum is very deaf so struggles in social situations, thus choosing more and more not to join in. I have only given 4 stars for facilities as I feel its a shame that the main communal rooms are on the 1st floor and not ground level. I've only given 4 stars for value for money as I believe the home now receives well over £6000 a month from private and NHS funding, which I personally feel is a little steep for the level of overall care Mum receives at this moment in time.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind review, and we are so pleased to note that Mum feels safe and secure. We will work to ensure that Mum does not feel excluded in any way from any of the activities, she did love going up in the lift to the activities in our communal rooms and was an avid member of our knit and natter group in the sensory room upstairs, so if that is now not the best option for her, we will see what more we can do out in the garden or in the library which would suit her better. Thank you for letting us know, and we will see you soon with some ideas.


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Review from L S (Daughter of Resident) published on 25 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Laurel Care Home for nearly two years and has been extremely well cared for. The rooms are excellent and the staff is very kind and friendly. The food is excellent and I have been very happy with the support Mum has had. The nursery care has also been very good.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind review. So very pleased you are happy with Mum's care, and we will keep on giving as much love and attention as we possibly can. It it very important to us that families feel welcome and involved and are happy with their loved ones' care.


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Review from C C (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Laurel Care Home for five years and I have never had an issue with them. She is well cared for and has always felt very safe. Her wishes have always been respected. Although she is very infirm she is taken out on trips and this adds to her mental well-being. I feel reassured
that Laurel Care take great care of her and for that, I will be eternally grateful.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for submitting your review - we aim to always provide a home from home atmosphere, which we share together between our lovely residents and our caring staff. It is an absolute pleasure for all of our staff to be with Mum and help care for her and it means a great deal to know that her family is happy too.


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Review from Diane J (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always well staffed and are friendly and helpful. It is always clean, tidy and the gardens are really well tended to. There are daily activities which are varied to keep things different. Weather permitting staff quite often take the residents into the garden.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you so much for your kind review. It is our pleasure to look after our lovely residents, and we do all we can to ensure that their days are interesting and varied, as well as comforting and friendly for all who spend time with us.


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Review from M R (Daughter of Resident) published on 25 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother exceeded our expectations although I had to request a bath and hair wash for her. Mum stayed for two weeks respite to give relief to me and for her own health and safety. We were hoping that mum would wish to stay permanently but she missed her own home - mum is 102 years
old. Mum commented that she was impressed with the care given and could not fault anything.

Reply from Felicity Dennis, Manager at Laurel Care Home

Its been a pleasure to look after your mother for a second time and we are so happy that we were able to accommodate your request and she stayed for a little bit longer until she is well enough to go home.


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Review from T B (Daughter of Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our father spent his final year at Laurel during which time he received excellent care during his last days. My sister and I stayed with him overnight and the staff could not have done more for us or dad we would definitely recommend Laurel Care Home.

Reply from Felicity Dennis, Manager at Laurel Care Home

It was our pleasure to care for your lovely dad and make things as comfortable as possible for him and yourselves during his last days. Thank you for your kind words and recommendation of Laurel Care Home.


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Review from C C (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have put my mother into this care home because she had a few days' respite there a few years ago. They were so kind and gentle with her that I decided to use this home when she needed full-time care. Now 103 she is very contented. The room suits her and she enjoys the food. The staff are very helpful
from the time I walk through the main doors until my visit is over. They keep me informed if they feel I need to know anything.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your wonderful review of Laurel Care Home. Mum is such a lovely lady and we all enjoy her company and caring for her. Your kind words about the staff and care received in supporting both mum and yourself are much appreciated.


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Review from Malcolm B (Brother-in-law of Resident) published on 3 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a great struggle to find a home for my sister in law we found Laurel Care. All homes are a lottery and in this case, we came up trumps. My ratings of excellent may seem over the top but I would stand by all of them. With the choice we made there were never any regrets only many, many thanks and
peace of mind.

Reply from Felicity Dennis, Manager at Laurel Care Home

It was our absolute pleasure to care for your lovely sister in law. She was such a wonderful lady and loved by all the staff here. Thank you for your kind words and thoughts about the home, it is very much appreciated.


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Review from A C (Son of Resident) published on 23 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Laurel Care Home for about nine months and I have been very happy with the level of care she has received. The staff are always very friendly and helpful.
The level of cleanliness is of a high standard throughout the home.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words and review of Laurel Care Home, it is our pleasure to care for your mum. Lovely to hear you are happy with the care she receives and the support of our wonderful team.


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Review from Eleanor Y (Niece of Resident) published on 6 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in all aspects. Lovely, homely feel, great food, all staff treat their clients with great care and respect, as though they were their own relative. The entertainment for the clients is continual if they wish to attend or be involved, although COVID has stopped their trips out. I would
recommend anyone I know to go there - I have been to less welcoming and well run four-star hotels.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your wonderful review of Laurel Care Home. It is lovely we have resumed a full schedule of entertainment and activities again. Our trips out have also restarted, and residents are enjoying going out for a ride in our Laurel mobility car to the beach, forest and other local landmarks. The team will be so pleased to hear your kind words; it is much appreciated.


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Review from Roslyn C (Next of Kin) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend was a difficult and challenging case, having both a tracheostomy and a gastrostomy, but Laurel Care Home gave him a home and cared for him with compassion and kindness. Always ready to help, the staff were always friendly and our friend told us they were very good to him. He was as happy
as he could be under his unusual circumstances.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words and wonderful review of Laurel Care Home. As a nursing home, the extra care needed was no problem at all for us, and it was our pleasure to care for your dear friend. Such a lovely man with some amazing life stories.


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Review from Peter P (Cousin of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the time my cousin spent in Laurel Care Home, she received excellent care. The staff were very attentive and helpful. Her room was always clean and tidy, and her clothing was washed and put away in her cupboards. My wife and I visited her most Friday afternoons, and I asked her many times if
she was happy being at the home; she said, 'It is much better than the two other places'. I would recommend Laurel Care Home to everyone.

Reply from Felicity Dennis, Manager at Laurel Care Home

Such a lovely review of Laurel Care Home; thank you for your kind comments and recommendation. Your cousin was a delight to care for; we are pleased she felt so happy and comfortable with us.


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Review from Liz P (Niece of Resident) published on 27 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Laurel Care Home were excellent. They provided high quality and compassionate care that allowed my aunt to live the last years of her life as she wanted to. During the challenges of the pandemic, we were well informed with calls and visits facilitated as often as possible. We wouldn't hesitate
to recommend them.

Reply from Felicity Dennis, Manager at Laurel Care Home

Such a wonderful review of Laurel Care Home, it was our pleasure to care for your lovely aunt. Thank you for your kinds words, they are much appreciated.


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Review from P R (Wife of Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home staff very friendly and helpful, nothing is too much trouble. They provide very good care to my husband, ensuring his health and care needs are met. Very pleased with his room which overlooks the garden where he can enjoy seeing the wildlife. The care home is very clean and well
presented.

Reply from Felicity Dennis, Manager at Laurel Care Home

It is our pleasure to care for your lovely husband; we are so pleased he enjoys the wildlife and beautiful view from his room. Thank you for your wonderful review of Laurel Care Home and your kind words about the care your husband receives; the team will be so pleased to hear this.


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Review from Kevin W (Son of Resident) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Laurel Care Home looked after my parents very well.
I found the staff friendly and proactive.

Reply from Felicity Dennis, Manager at Laurel Care Home

Thank you for your kind words. It was our pleasure to care for both your lovely mum and dad here at Laurel Care Home.


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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Laurel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Laurel Care Home is calculated as follows: ( (97 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Laurel Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Laurel Care Home

What types of Care is Laurel Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Laurel Care Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Laurel Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Laurel Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Laurel Care Home to the centre of Southampton?

5.0 mile(s) as the crow flies, distance by road may be significantly further.