Laurel Care Home

Laurel Bank, Salisbury Road, Calmore, Southampton SO40 2RW
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9.4 44 Reviews
  • Laurel Care Home, Southampton
Laurel Care Home is a family-run nursing home in the New Forest and Southampton area which provides a homely, supportive and friendly environment for residents who require exceptional residential, nursing, respite and palliative care. The team recognise that making the right decision when it comes to finding the right care home for a loved one is often daunting and difficult. They have nearly forty years of experience providing excellent, individualised holistic care and they would be delighted to hear from you and offer their expertise and help.

The home provides fantastic accommodation for people with a wide and often complex set of needs. The team do this with an emphasis on safety, dignity, comfort and individuality in a way that allows everyone to maximise their potential. Staff at Laurel Care Home are dedicated to ensuring that all residents achieve a happy and fulfilling life in a homely environment which demonstrates sensitivity to everyone’s individual needs. They are here to support both the residents and their families in providing the highest quality of care provision available.

Understanding the type of care your relative needs, whether this is Residential, Respite, Nursing, Palliative or Dementia Care, is essential to the health and happiness of your loved one. Laurel Care Home is registered with the Care Quality Commission to provide high-quality care to 60 residents in spacious individual rooms with en-suite facilities. Since every prospective resident is assessed prior to moving in, they can completely tailor their care levels to the needs of each individual.

If you have any questions you need answering please give them a call and they will be more than happy to help.

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Care Provided by Laurel Care Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 60 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Laurel Care Home Ltd
  • Person in charge
  • Felicity Dennis (Manager)
  • Admission Criteria
    • No admissions under 65 years of age.
    • Ages 65+
  • Room Information
    • Single Rooms (60)

Funding & Fees Guide for Laurel Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care £1,120 – £1,200
    • Self-Funded Residential Dementia Care £1,120 – £1,200
    • Self-Funded Nursing Care £1,204 – £1,876
    • Self-Funded Nursing Dementia Care £1,204 – £1,876

  • As a nursing home prices are very much based on the individual needs and intensity of each resident. Please give us a call on 02380 869861 to discuss this in more detail.
  • (these prices are only a guideline, please contact Laurel Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is currently by appointment only and restricted to named visitors due to current Covid 19 restrictions. A lateral flow test needs to be taken on the day of the visit and recorded on the Gov.uk website. The text or email showing a negative result will need to be shown to reception prior to entry. Full PPE is required before entering the building and ALL PPE must remain in place during the visit. Please contact the home to make arrangements.


  • Parking

  • There is ample parking available in the grounds of the home.


Laurel Care Home Reviews (44)

Total of 44, showing 41-44
9.4

Laurel Care Home has a Review Score of 9.4 (9.447) out of 10, based on 10 reviews in the last 2 years. Over all time Laurel Care Home has 44 reviews.

Overall Experience

  • 30
  • 12
  • 2
  • 0
  • 0

Date Published

44
0
1
10
34

Review from Kevin S (Son of Resident) published on 3 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a home situated within easy reach for people using public transport with some well cared for gardens for the use of the residents.


The home is well run by some excellent staff who treated my late mother with the utmost dignity in her time at the home. The staff from all departments, kitchen,

cleaning, laundry and nursing appear to make it their job to know the residents and the relatives. They are friendly and all appeared happy in their working environment. The nursing staff are professional competent people who will always make time for you if you have questions. Always a good and varied menu from the kitchen, the place is clean and overall in a good state of repair.


I would recommend this home.


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Review from Grahame N (Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quiet location, extensive grounds/gardens, easy car parking, close to Southampton and the motorway.
Lovely well-appointed rooms (mine has a perfect view into the grounds to watch birds on the bird table.
Very friendly kind and attentive staff. Excellent facilities with TV lounges, library and sheltered
balconies.
Separate restaurant with excellent menu. (Sadly my medical condition means I can't enjoy everything here!)
Highly recommended!,

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Review from David Y (Son of Resident) published on 19 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is welcoming - staff are friendly and genuinely caring, always happy to talk and know their patients (and after a short time) relatives by name.
Discussions are never hurried or defensive with nurses happy to talk through medical details and care plans in detail.
There is a high staff ratio
- consequently, the workers are not overstretched and provide a consistently good standard of care
The facilities: kitchen, laundry, recreational, etc are good and building maintenance and improvements are constantly undertaken.
My father soon became comfortable and settled after admission and received very good palliative care (and thus avoided transfer to hospital) at the end.
In conjunction with my partner (who has professional experience in care home evaluation), I visited a dozen care homes in South Hampshire. The Laurels was by far the best.

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Review from J U (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Laurel Care Home to be of excellent standards in all aspects. The highest care whether it be nursing or carers, the food is excellent so is the cleaning. The activities are all good for those able to partake. All of the staff are approachable and whenever I visit which is often they all
have a friendly word and smile. I have only praise and would thoroughly recommend this nursing home.

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Current Review Score: 9.4 (9.447)

Overview of Review Score

The Review Score of 9.4 (9.447) out of 10 for Laurel Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Laurel Care Home is calculated as follows: ( (97 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 118 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.65 Points relating to the number of positive Reviews for Laurel Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 9 Positive Reviews ÷ 12 = 0.75

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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