Little Haven

Beaulieu Road, Dibden Purlieu, Southampton SO45 4JF
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9.4 26 Reviews
  • Little Haven, Southampton
Little Haven offers a warm, friendly environment, renowned locally for high-quality care.

Located just a short stroll from the village of Dibden Purlieu, within easy reach of Hythe and its ferry crossing to Southampton, residents can relax and enjoy the surroundings, safe in the knowledge that they are being cared for by a professional, dedicated team.

Residential, respite, nursing and palliative care is offered, and prospective residents and families are invited to visit the home to take a look around and discuss future plans.

The home offers 41 well-appointed rooms, the majority with en-suite facilities and is split over three floors with lift access to each floor. The en-suite rooms are all light, airy and benefit from stunning views of the gardens, an acre of wood and terraced gardens.

Kitchenettes and laundry facilities are also available for more independent residents.

The home has excellent facilities and communal areas. There is a lounge, a hobbies/movie room, a dining room, a hairdressing salon, a pub, coffee shop area and outside seating in pretty and well-maintained gardens.

A detailed electronic care plan is in place for all residents and is tailored to individual needs, which accords with the ethos and values of providing person-centred care and support for each and every person.

Little Haven has an excellent activity programme which includes a wide range of classes, entertainment and outings.

Little Haven has very good connections with its local community and residents are regularly able to attend local events and lunches.

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Care Provided by Little Haven

  • Primary Care Categories
  • Eating Disorders
  • Learning Disability
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Nursing Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Asperger Syndrome
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • The Wilverley Association
  • Person in charge
  • Juliet Orman (Home Manager)
  • Admission Criteria
    • 65+
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1964
    • Last Refurbishment: 2024
    • Number of floors: 4

Funding & Fees Guide for Little Haven

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • They welcome visitors into the home at any time, this is their Resident's home and they can receive visitors when they please, when you are welcomed into the home, they will then asked the person you are visiting if they were expecting you and then they will show you to their room or communal space.


  • Parking

  • Parking is limited on-site but there is free parking available on the road outside the home and in nearby residential roads. Please be thoughtful to the neighbours if parking outside their homes.


Little Haven Reviews (26)

Total of 26, showing 1-20
9.4

Little Haven has a Review Score of 9.4 (9.442) out of 10, based on 15 reviews in the last 2 years. Over all time Little Haven has 26 reviews.

Overall Experience

  • 15
  • 8
  • 3
  • 0
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Date Published

26
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Review from E M (Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here because it had such a good reputation.

Reply from Jamie Young, home manager at Little Haven

Thank you for your kind words, we are glad we have been able to meet expectations, a pleasure to have you in the home.


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Review from T L (Sister of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful.

Reply from Jamie Young, Home Manager at Little Haven

Thank you for your review. I am glad we were helpful when needed.


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Review from J E (Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Little Haven is well named! It really is a haven. Everyone is so kid and helpful and cheerful, nothing is too much trouble. A lovely team.

Reply from Jamie Young, Home Manager at Little Haven

Thank you for your kind words, we are glad you are happy at Little Haven.


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Review from C E (Resident) published on 22 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like being there. All the carers are very nice. Always helpful.

Reply from Jamie Young, Home Manager at Little Haven

Thank you for your kind words. it is a pleasure to have you in the home and keeping us full of laughter.


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Review from P S (Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Home is very good.

Reply from Jamie Young, home manager at Little Haven

Thank you for your kind words, pleasure having you in our home with that bright smile as always.


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Review from R P (Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good, makes you feel welcome.

Reply from Jamie Young, home manager at Little Haven

thank you for your kind words, I am glad you have settled well in the home.


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Review from L C (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mum has been at Little Haven for 18 months now and is looked after well. The rooms are kept clean and she is able to be surrounded by her own things from home. The staff are very friendly and mostly seem to know Mum well and are very welcoming to us when we visit. The management team have worked
very hard to create welcoming communal areas such as the coffee area, the pub and the movie and arts and crafts room. The activities team always put on a good variety of games and entertainment for the residents and we are made very welcome to join in if we are visiting at the time. The staff are very good at encouraging Mum to join in! Overall Mum is treated with kindness and understanding for which we are very grateful.

Reply from Jamie Young, Home Manager at Little Haven

Thank you for your kind words, we are happy you feel welcome in the home, as we love having people visit the home. I am happy to hear you feel your mum is well looked after. Thank you again.


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Review from C T (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is looked after well. The rooms are clean and the food is good. The outside facilities are not so good. Communication is variable. Not all staff seem to know the residents very well. On the whole, my mother's needs are met and I would no want to move her elsewhere.

Reply from Jamie Young, home manager at Little Haven

Thank you for your kind words. We are currently updating the outside facilities, so soon will see the improvement. I am glad you feel we meet your mother's needs, as she is a joy to have in the home.


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Review from John P (Husband of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Little Haven for about a month for end-of-life care.
It would be difficult to criticize any aspect of her care. The nursing and caring staff had a real empathy with my wife and also for me at a very difficult time. I couldn't have asked for anything more.

Reply from Jamie Young, home manager at Little Haven

Thank you for your kind words, and we are glad we were there to support you in this hard time. It was a pleasure to have you both in the home and we hope to see you again for a cup of tea.


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Review from Sharon D (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and treat my mother with respect. She enjoys the activities provided. There are plenty of communal spaces to enjoy company and make friends. The home is clean and my mother is well provided for. We are happy with Little Haven.

Reply from Amanda Alexander-Pierce, CEO at Little Haven

Hi Sharon, thank you for taking the time to leave a review. We are delighted Mum is happy at the home and as you say there is always a full program of activities for our residents to enjoy. We believe social engagement is an important part of our resident's well-being. Best wishes.


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Review from J B (Grandson of Resident) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has been at Little Haven since last year and her moving into a care home has not been an easy decision for her, but Little Haven has made her and us as a family feel comfortable and feel at home, visiting my gran at Little Haven is like visiting her at home. I can go and make us a cup
of tea and an offer of a piece of cake is always there. If my gran is involved in an activity when we come to visit we are very much welcome to take part in the activities so my gran does not miss out. The staff are always so friendly from management to care staff and domestic staff, care homes don't always get good press but Little Haven deserves to be highly recommended and spoken highly of.

Reply from Jamie Young, Home Manager at Little Haven

Thank you for your kind words, we are so glad your gran is feeling comfortable with us and enjoying the range of activities we provide. Glad you and your family feel welcomed into Little Haven.


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Review from V B (Sister of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late sister was in your care for too short a stay. Sadly my sister was never ever able to enjoy the facilities, not even the new bar! I just wanted to thank you all for the attention, care and above all kindness that was shown to her at all times. Well done to all at Little Haven.

Reply from Jamie Young, Home Manager at Little Haven

Thank you for your kind words, we really appreciate them.


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Review from M C (Relative of Resident) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I’d like to praise one of the carers last Thursday evening. She went above and beyond and even used her own break to sit with another resident during tea time. I can clarify that she spent in excess of 45 minutes trying to get food and fluids into her patient. It was such a lovely way she had about
her that I reported it the next day to another member of staff. It actually brought tears to my eyes. There has to be a bond to be able to do this job, to be able to give the care, and on the whole, I have witnessed many carers similar to this, who treat these residents as if they were their own family, but this particular evening stood out for me. I was blown away. Thanks.

Reply from Amanda Alexander-Pierce, CEO at Little Haven

Thank you for your kind comments regarding one of our staff. All our staff are truly amazing and ensure our residents receive the best possible care. Time is not an issue as each resident has different needs so we adapt to ensure their care is person-centred. It is so lovely when our team's hard work and devotion are praised. Best wishes.


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Review from B C (Son of Resident) published on 27 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Further to your request for feedback on any suggestions for how to improve at Little Haven Residential home.
Unfortunately, I have no suggestions for what you can do better.
All I would say is that my mother is extremely happy at Little Haven. She consistently tells me that she has her own space but
there are always people around who are friendly and helpful.
Mother never thought she would find herself in such a residential home, which she often calls home to me. Also, she thinks it’s one of the best decisions in her life that she chose Little Haven to spend her final years.
Keep up the good work.

Reply from Jamie Young, Marketing Manager at Little Haven

Thank you for your kind words, we truly appreciate it.


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Review from Carole B (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well looked after. She is offered many activities, and enjoys the ones she takes part in. The food is cooked to a high standard and she can always access snacks if necessary. We are welcome to make hot drinks so feels as if she is at home.

Reply from Amanda Alexander-Pierce, CEO at Little Haven

Thank you for such lovely comments, we do our utmost to make residents lives as full and enjoyable as possible at the home. Our new Coffee Shop allows residents to ensure coffee and home made cakes in a friendly and socially engaging environment.


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Review from M G (Son of Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother recently moved into full-time care at Little haven (3 months ago). The majority of staff are kind and caring. I believe my mother's experience has been less ideal, this, in my opinion, has been caused by staff shortage that continues (across the care sector) together with problems with the
facilities (shower, telephone and bath).

Reply from Christine Walsh, Manager at Little Haven

Thank you for your review, we are sorry to hear you feel your mother's experience has been less than ideal with ourselves and indeed with the hospitals that previously provided care. We have met on a number of occasions and discussed the points you have raised in your review as we believe discussions are better in person. I would like to reassure you and those who may read your review that we always aim to be fully staffed and ensure our residents are kept safe at all times. Agency is always requested if staff call in sick which is the normal practice in social care. In respect of the facilities, the issues you cite have all been rectified and were done so as soon as we were able to get the contractors on site. The telephones were a whole new system to enable new technology and as a business, we need to move with the times to provide the best service to our residents and our business.


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Review from D S (Friend of Resident) published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Little Haven cared for my friend until she passed away. Amazing care, lovely home and I know she was very happy staying there as she talked about how lovely the staff are, and the young man who looked after her personal care. She was very comfortable and enjoyed the food. It's a home and I would recommend
it to everyone.

Reply from Christine Walsh, Manager at Little Haven

It is really rewarding and reassuring to receive such positive feedback, we hope your experience and kind words will reassure others who may find themselves in a position of seeking good care for a loved one. Thank you!


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Review from P S (Husband of Resident) published on 22 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Little Haven are so caring kind and friendly that it is difficult to find the words to describe them. They care for my lovely wife in a way that I never could. Their 'love' is practical in ways that mine could never be. Not only are they kind to my wife but to me too. My tears frequently
bear witness to their kindness.

Reply from Christine Walsh, Manager at Little Haven

Such a lovely review to reflect the care and support we provide not only to our residents but their families too. I am very proud of our staff who go that extra mile to make everyone very welcome and comfortable at Little Haven.


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Review from R B (Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would say all the staff are very excellent and the manager in the jobs they do everything for the residents in this home, however, the staff are wonderful too.

Reply from Christine Walsh, Manager at Little Haven

Thank you, it's always very rewarding to get such excellent feedback, thank you!


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Review from C P (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum is partially sighted, deaf, and a wheelchair user. She needs assistance with all aspects of daily life. Most of the time, she is happy being at Little Haven, however, it very much depends on who is on duty. There are times when she is not given enough time and is left feeling anxious. It has
proved difficult to find the right person to speak to at times, although the reception staff are always excellent.

Reply from Christine Walsh, Manager at Little Haven

Thank you, reviews are always welcomed as they provide us with an objective view of the areas we are doing well in and also how we can improve to ensure residents receive the best possible safe care.
We will, of course, look into the points raised in this review.
The provision of extra phones will make it easier for people to contact the home as these will be issued to key staff on a daily basis. Should you or anyone else wish to speak with me, the manager, I am more than happy to meet with you. If I am not available, please, by all means, leave a message with the reception staff, and I will get back to you.
Kind Regards.


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Current Review Score: 9.4 (9.442)

Overview of Review Score

The Review Score of 9.4 (9.442) out of 10 for Little Haven is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.442 for Little Haven is calculated as follows: ( (91 Excellents x 5) + (66 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 172 Ratings = 4.442

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Little Haven is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Jun 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

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Jamie Young

Job Title: Home Manager

Joined: 2020

Jamie joined the charity three years ago and has supported both homes in a number of care roles having joined as a carer. He has worked his way up through the organisation so understands what great care should look like and supports the home to ensure quality for all our residents.


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Katie Biddlecombe

Job Title: Acting CEO

Joined: 2005

Katie has worked for the Charity for many years and brings a wealth of knowledge not only operational but also the running of the Charity.


Katie likes to meet all new Residents coming into the homes and likes to ensure that she is a familiar presence in the home.


Frequently Asked Questions about Little Haven

What types of Care is Little Haven registered for?

Older Person Care, Respite Care, Eating Disorders, Learning Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Little Haven provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Little Haven have?

There are 43 Single Rooms.

What are the Facilities & Services at Little Haven?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Little Haven to the centre of Southampton?

3.8 mile(s) as the crow flies, distance by road may be significantly further.