Marie Louise House

Newton Lane, Romsey SO51 8GZ
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8.9 37 Reviews
  • Marie Louise House, Romsey
Marie Louise House, located in Romsey, Hampshire has a team of caring and respectful professionals who can provide residential, dementia, nursing care.

All residents have their own care plans and the team believe that relatives should be kept up-to-date with the goals of continuous care.

Alongside professional care, the home's policy includes support for the spiritual needs of residents, allowing individuals to get satisfaction out of life, as well as experiencing quality care.

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Care Provided by Marie Louise House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Sue Arquier (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (51)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2005
    • Number of floors: 2

Funding & Fees Guide for Marie Louise House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,825
    • Self-Funded Residential Dementia Care from £1,912
    • Self-Funded Nursing Care from £1,825
    • Self-Funded Nursing Dementia Care from £1,912
    • RESPITE Self-Funded Residential Care from £1,988
    • RESPITE Self-Funded Residential Dementia Care from £2,083
    • RESPITE Self-Funded Nursing Care from £1,988
    • RESPITE Self-Funded Nursing Dementia Care from £2,083

  • Fees listed are without FNC
    FUNDED NURSING CARE CONTRIBUTIONS FROM THE NHS
    Current FNC rate £235.88
    If your admission to the care home is assessed as requiring nursing care, you may be entitled to funding by the NHS. This is called NHS Funded Nursing Care Contribution (FNC) and is a contribution made by the NHS towards supporting the provision of registered nursing care to eligible care home residents. The payment is made directly by the NHS to the care home where the nursing care is being provided, and the Resident does not receive any money directly.
    If the responsible CCG has assessed that the Resident is eligible for FNC, any payments received will be deducted from the Total Fees. The Resident will, however, remain liable for the Total Fees if FNC funding is withdrawn or if the CCG defaults on payment.
  • (these prices are only a guideline, please contact Marie Louise House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No restrictions


  • Parking

  • Car park


Marie Louise House Reviews (37)

Total of 37, showing 1-20
8.9

Marie Louise House has a Review Score of 8.9 (8.857) out of 10, based on 5 reviews in the last 2 years. Over all time Marie Louise House has 37 reviews.

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Review from L B (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the home was outstanding. My Mother was very well cared for and very happy in the short time she spent here before she passed away.
We will be forever grateful that Mum's experience was so happy and reflects our final memories of her.

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Review from Jan B (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was brought into Marie Louise a month ago after a fall. I cannot praise the staff and facilities highly enough. She is so very happy and it is a joy to see how relaxed and comfortable she is. The many and varied activities have proved a very important part of her day - she is so enjoying the
company and stimulation.
She enjoys every aspect of her day and she seems not to want to return home! Such caring and kind staff.
Highly recommended.

Reply from Susan Arquier, Registered Home Manager at Marie Louise House

The staff at Marie Louise House will really appreciate this review as it encompasses all that we strive to do for our residents. It's wonderful that relatives can see their loved ones relaxed and living with purpose.


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Review from Will A (Grandson of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a bad fall at home, my grandmother decided to go to Marie Louise House for some respite. She is having a great time. The staff have been so kind and respectful. The food has been amazing and there are always fun and engaging activities for the residents to get involved with if they wish. Her room
is fantastic and there’s a really relaxed atmosphere in the home. Communication with the home has been fantastic. It provides such peace of mind knowing that she is being well cared for and nurtured back to health. She describes it as being on holiday! We love going to visit her and it’s lovely seeing how the staff interact with all of the residents.

Reply from Susan Arquier, Registered Manager at Marie Louise House

All the positive comments here reflect everything we try to do at Marie Louise House.


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Review from Richard G (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful, caring place. Time for residents, personalised and personal care, great facilities, arranged for dad to see doctor, dentist, optician, etc. amply staffed. Warm atmosphere and temperature. Top-notch nosh too! Welcoming of regular visitors, often with a mug of hot tea, and a biscuit
or cheeky two. Secure entry system. Feel well informed.
All that and Dad is safe too. Essential with fading memory and mobility.

Reply from Susan Arquier, Registered Manager at Marie Louise House

Nothing could make us all at Marie Louise House feel happier than reading this review. We set out each day to achieve this and the staff work incredibly hard for the residents.


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Review from Simon H (Son of Resident) published on 8 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment I entered Marie Louise House I knew this was going to be a wonderful place for my mum. Although sadly she only had a short stay, the staff were always so kind, caring and professional and showed amazing attention and dignity during her final hours. A lovely care home ran by lovely staff.

Reply from Susan Arquier, Home Manager at Marie Louise House

We cannot express our joy in receiving a review that confirms everything we strive for.


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Review from Sandra C (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was here from September to December 2020, where she received wonderful support for Alzheimer's and lovely care at end of life as we couldn't visit due to Covid.
Dad was moved here in July 2020 from hospital after a massive stroke in May.
The staff ensured that Mum and Dad saw each other every
day despite being on different wards, Dad was the only person Mum could connect with due to her disease.
The staff supported Dad through his grieving during our enforced absence.
All staff, including admin, were so supportive of our family and we really can't thank them enough.
One member of staff attended Dad's funeral today on her day off and we really appreciate it and understand that others wanted to attend but current staff pressures made this impossible.
You are an amazing team and I thoroughly recommend you to anyone facing the hard decision of finding suitable residential care for a loved family member.

Reply from Susan Arquier, Home Manager at Marie Louise House

Thank you for such a wonderful review which so appreciates the dedication of all the teams at Marie Louise House.


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Review from Edwin M (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Marie Louise House, Romsey since April 2022 and I have nothing but praise for this home.
Mum (who has dementia) has rallied enormously since moving into the home and every time I ask her what she thinks of the home, she always says that she loves it and wishes to end her days
there.
The care, food, support staff and everything about the home is perfect for Mum. The setting is wonderful - quiet, safe and secure and I am so pleased that we chose this home for Mum.

Reply from Susan Arquier, Registered Manager at Marie Louise House

We are so pleased that our resident and her family are happy and content with the care given by our dedicated staff. It is a real pleasure to receive such a review.


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Review from Kate N (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is such a great nursing home, I can't fault it. The staff are more than staff to the residents, they care so much for the residents and the home is run brilliantly. It's clean and bright and has a well-planned schedule of activities. The staff are excellently trained and thoughtful. My mum is really
happy there and so are well.

Reply from Susan Arquier, Registered Manager at Marie Louise House

This review is wonderful for the team to receive. They work so hard to provide the highest standards of care and to keep our residents' home as beautiful as possible.


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Review from C E (Daughter of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very helpful staff. Particularly in helping me arrange Mum's birthday party.

Reply from Susan Arquier, Registered Manager at Marie Louise House

All the staff at Marie Louise House are dedicated in providing the highest standards of care and we are always so grateful to know that our person centered care is appreciated.


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Review from B B (Wife of Resident) published on 15 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, I am extremely happy with our experiences over the past 18 months.

Reply from Susan Arquier, Registered Manager at Marie Louise House

It's wonderful to know that our resident and loved one are extremely happy overall with their experience over the last 18 months.


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Review from G S (Son of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always kind and caring in my experience. I think there is sometimes a break in communications regarding some aspects of my mother's care, however, outweighed by the warmth and genuine desire to do a good job! I think there is an opportunity to broaden the activities perhaps.

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Review from Caroline D (Niece of Resident) published on 17 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I decided to relocate my aunt from her existing care home to Marie Louise. From the very first contact, our experience was positive. They helped facilitate what was a complicated and challenging move and were there for us and our aunt at every turn. Once she arrived at Marie Louise our
best hopes for what she would experience were more than realised. The professionalism of the staff, the attention they pay to our aunt and the level of contact and engagement we receive have been nothing short of outstanding. The home is immaculate and professionally run. Attempts to discuss ongoing care issues etc. with the manager and her staff have been welcomed and encouraged. Both my husband and I have previous experience of care homes, with our parents and grand parents having spent time in other facilities. We therefore feel we are well qualified to comment on how Marie Louise is run. It is an excellent, well run and professionally managed care home.

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Review from B M (Resident) published on 9 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A surprisingly good experience.

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Review from M N (Daughter of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff is wonderfully caring. We feel blessed that we found Marie Louise house. Everything in the home is beautifully presented and looked after and looks clean and attractive.

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Review from W H (Resident) assisted by family/friend published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round but response to calls are slower than desired.

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Review from Gillian G (Friend of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at the home. I feel very safe, the food is delicious. Very welcoming to my friends.

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Review from Marie M (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Marie Louise House is excellent. They always ask me what I want. The carers are very supportive and the manager very understanding and a good listener. I highly recommend the home.

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Review from H S (Resident) assisted by family/friend published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live at Marie Louise House. It is my home. The staff are so helpful and attentive to my needs. I would not want to be anywhere else. Thank you for looking after me.

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Review from M R (Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Marie Louise House. The care is good and the food very good. The Manager looks after us all and knows me well now. Thank you to all the carers for looking after me.

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Review from Peter H (Husband of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care being provided for my wife is exemplary. All the staff I have come across - nurses, carers, cleaners, activities, kitchen, laundry, maintenance, admin, whoever - are totally devoted to the welfare of 'their' residents. I cannot praise them too highly.

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Current Review Score: 8.9 (8.857)

Overview of Review Score

The Review Score of 8.9 (8.857) out of 10 for Marie Louise House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Marie Louise House is calculated as follows: ( (53 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.99 Points relating to the number of positive Reviews for Marie Louise House is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 5 Positive Reviews ÷ 10.2 = 0.49

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Andrea

Andrea Barker

Job Title: Area Manager

Joined: 2024

Andrea manages Norden House Care Home in Littlehampton, West Sussex and Marie Louise House in Romsey, Hampshire. She is responsible for maintaining the excellent standards of personalised care across both sites, as well as ensuring a safe and positive environment for our staff.


Frequently Asked Questions about Marie Louise House

What types of Care is Marie Louise House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marie Louise House provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Marie Louise House have?

There are 51 Single Rooms.

What are the Facilities & Services at Marie Louise House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Marie Louise House to the centre of Romsey?

0.2 mile(s) as the crow flies, distance by road may be significantly further.