Marlborough House

241 Aldershot Road, Church Crookham, Fleet GU52 8EJ
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9.5 23 Reviews
  • Marlborough House, Fleet
Marlborough House offers a service tailored to the needs of older people with care needs, located less than a mile away from the town of Fleet and with good transport routes.

The service is registered for forty people in total, offering en-suite bedrooms, tailored care packages and care delivery that is flexible to suit personal circumstance.

Some of the activities enjoyed at Marlborough House include reminiscence therapy, sing-a-longs, garden walks and bingo.

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Care Provided by Marlborough House

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Elizabeth Windle (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Marlborough House Reviews (23)

Total of 23, showing 1-20
9.5

Marlborough House has a Review Score of 9.5 (9.479) out of 10, based on 7 reviews in the last 2 years. Over all time Marlborough House has 23 reviews.

Overall Experience

  • 17
  • 5
  • 1
  • 0
  • 0

Date Published

23
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Review from J C (Friend of Resident) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visted many care homes over the years but never have I visited one like Marlborough House. A very dear friend of mine moved in around June this year and I visit him twice weekly. I have always found the staff very welcoming, immensely kind and considerate. They always greet me with a smile and
from what I have observed, their care towards the residents is nothing short of beautiful. A gold star award to them all as far as I am concerned.

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Review from Wendy S (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was 98 and was taken unwell on 4th January 2024. She was admitted to a hospital then a different hospital and then to another care home for further rest during her stay at the home she developed delirium and the delirium team moved her to Marlborough House Church Crookham in about May. Her stop
there was until her death on 15th July 2024. Omg her care at Marlborough House was exceptional even I couldn't have given my mum the love, attention, dignity and respect that all the staff there gave her from the top assistant manager to the cleaners. The nursing care team and carers are outstanding in their field. It is warm and welcoming and I can't express the thanks I have for each and every member of the team who cared for my mum. A special mention to one nurse in particular who had the upmost respect for my mum as she passed, that moment will stay in my heart forever.

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Review from L G (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Marlborough House in March 2024. Her needs were complex, but I can not praise the entire team enough. The care is outstanding. Staff are friendly, approachable and nothing is too much trouble. They have looked after her with kindness and dignity.
From management, admin, nurses, carers,
kitchen staff, cleaners, laundry and maintenance - everyone made this move to a nursing home so much easier.
I would definitely recommend.

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Review from Pat M (Sister of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased that my sister was 'looked after' in Marlborough House, she was there for four years. We found the staff to be kind and considerate. Also, Marlborough House was one of the first to lockdown during Covid, so kept residents safe. So I would highly recommend this nursing home.

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Review from Nigel S (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Marlborough House for the past year, she has been happy and healthy in that time and we could not be happier with the way she is looked after.
The staff have managed her dementia very well keeping her happy.

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Review from Eric M (Brother-in-law of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For three years you cared for my dear sister-in-law. Such a pleasant, hospitable, friendly, welcoming and caring home for her. You tick all the boxes. Over such a long period, you gave the loving care our family had struggled with! Thank you so, so much, you became her family for three years. We will
never forget you all.

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Review from Penny O (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for five years now and I couldn’t ask for a more caring, home-from-home nursing home.
My mother has dementia and is bedridden with special dietary requirements and I can honestly say she is so well looked after in every aspect of her needs, she has always been very happy.
The
staff are always on hand to answer any question and I’m kept updated about all her care needs. The nursing home has a lovely, welcoming atmosphere and nothing is any trouble for the staff.

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Review from Gemma P (Niece of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been here for over 2 and a half years. The home has improved so much since he first came here. The staff from cleaners, carers, receptionists, manager and cooks are friendly and nothing is too much trouble. My uncle is very happy here and I am glad we chose this home for him. If you have
any concerns the manager is amazing and will always find the time. Excellent place.

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Review from I B (Son of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and standard of dignity shown by the staff at Marlborough House towards my father in the 9 months he resided there. Everybody was kind, caring and helpful and the place had a homely feel about it which was one of the reasons why we chose it.
I would not hesitate to recommend
this home to anybody thinking of taking up residence there.

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Review from Lynne Alison B (Daughter of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I write to say my experience when visiting my dad. When you entered the home there would be a warm welcome from the receptionist to care, nurses domestic or even kitchen staff. The staff would always on a regular basis check on my dad. All the staff no matter who would look smart, clean and happy. I
would recommend any of my family or friends to this home. Welcome to their continuous hard work. We were proud to send my dad there.

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Review from Ruth B (Daughter-in-law of Resident) published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came to Marlborough House in February 2017 from hospital as it was no longer possible to care for him at home. The room was clean and bright and the management and staff were very welcoming to the family and himself. He took part in the activities on offer and was encouraged to socialise.


Families are welcome to visit at any time and the staff always took the time to speak to us. As his condition deteriorated, he was treated with love and dignity and the staff were always on hand. The nursing staff were exceptional and vigilant, nipping everything in the bud and preventing any more trips into hospital. We are very grateful for everything they did.


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Review from Doreen B (Wife of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was a resident at the above home for 9 months until his death in November 2017.
We as a family, found the home excellent in every way - the staff were lovely. We could not find any fault with my husbands care. I would not hesitate to recommend this nursing home.

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Review from W B S (Daughter of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Marlborough 5 and a half years ago. Whilst at Marlborough, my mother was extremely happy and well looked after. She so enjoyed the activities and the socialising with the other residents. in the latter year my mother became unwell and the staff were so kind and managed to look after
her with dignity. I would like to say that myself and family were always made to feel at home and nothing was too much trouble.

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Review from M S (Son of Resident) published on 18 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after with all her needs being met. Nursing staff always let me know if there are any medical issues. Her room and facilities are excellent. The home always involve my mother in activities.

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Review from Sue S (Wife of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and caring and have always time for a little chat. Everywhere is always very clean and warm.

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Review from Carrol S (Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I have got a lovely room.

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Review from Linda W (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Marlborough House for 7 months now. I have found the care she receives is excellent; the staff are always very caring and treat her with respect.


Marlborough House is a home from home for her. They provide a wide range activities for the residents to take part in, which is

very important.


I would recommend Marlborough House as a wonderful place for anyone needing that special care at any point in their lives.


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Review from Colin W (Brother of Resident) published on 13 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My brother was transferred to Marlborough House from hospital in June 2015, after suffering a fall at his previous sheltered housing. Given his challenging behaviour and communication difficulties I was content with the care he received from the nursing and care staff at Marlborough House. He died in
February 2017 after having refused food and drink for the last 2 weeks of his life. A bit disappointing that nobody from Marlborough House attended his funeral.

Reply from Jamie Braganza, Director at Marlborough House

We can only apologise that no-one from the home attended your Brothers funeral. We do try to send a representative from the home to all the funerals of our former residents, however occasionally, because of unforeseen operational issues, this not possible. Where this is the case, we would normally contact the relatives to apologise for our non-attendance in advance and we are sorry that this did not happen on this occasion.


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Review from Ron M (Friend of Resident) published on 3 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our 94-year-old friend was transferred from Frimley Park Hospital in May 2015. At that time she was having difficulty communicating, could not feed herself and in a frustrated and depressed condition. We have been very impressed with her transformation achieved by the staff at Marlborough. She is now
always cleanly presented, able to feed herself and enjoys participating in the excellent range of activities.
Her previous homes were unaware that she was hoarding her medication which is now properly controlled and has in fact been reduced. There is always a happy atmosphere and the staff make time to engage with her and with us when we visit. Now 96 she enjoyed her birthday party last month and is now more settled than in the last 20 years elsewhere in residential care. Our visits are a pleasure, not a burden, and we have no hesitation in recommending this nursing home.

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Review from John O (Resident) published on 7 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I will say reasonable. General service is reasonable. Food and atmosphere is acceptable. I do not have any hard criticism of the place.

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Current Review Score: 9.5 (9.479)

Overview of Review Score

The Review Score of 9.5 (9.479) out of 10 for Marlborough House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.904 for Marlborough House is calculated as follows: ( (75 Excellents x 5) + (8 Goods x 4) ) ÷ 83 Ratings = 4.904

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.575 Points relating to the number of positive Reviews for Marlborough House is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8. 7 Positive Reviews ÷ 8 = 0.875

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Marlborough House

What types of Care is Marlborough House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Marlborough House provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Marlborough House have?

There are 36 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Marlborough House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Marlborough House to the centre of Fleet?

1.3 mile(s) as the crow flies, distance by road may be significantly further.