Hartwell Lodge Care Home

30 Kiln Road, Fareham PO16 7UB
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9.9 70 Reviews
  • Hartwell Lodge Care Home, Fareham
Hartwell Lodge is located half a mile from Fareham town centre and is set in an exclusive residential area. The home provides a range of quality care services including: residential, dementia, respite, nursing, palliative or end-of-life care and day care.

The bedrooms at Hartwell Lodge are individually decorated and have en-suite bathrooms, while a conservatory dining room adds light and airiness to the home. Residents have a choice of two lounges to reside in, depending on whether they choose to relax and enjoy the peace and quiet or participate in a variety of activities with other residents.

Activities are an extremely important part of the day-to-day life at Hartwell Lodge. A dedicated co-ordinator schedules a variety of activities for residents, which can be adapted to meet their needs. One-to-one activities can also be organised in the rooms of residents who are less able, if preferred.

Hartwell Lodge has trained cooks who provide freshly prepared, nutritious dishes at every mealtime. The meals can be adapted to suit the needs of each resident, whether it be a simple preference or a dietary requirement.

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Care Provided by Hartwell Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jennifer Daly (Registered Manager)
  • Admission Criteria
    • No Smoking
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Hartwell Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
  • (these prices are only a guideline, please contact Hartwell Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available


Hartwell Lodge Care Home Reviews (70)

Total of 70, showing 1-20
9.9

Hartwell Lodge Care Home has a Review Score of 9.9 (9.890) out of 10, based on 20 reviews in the last 2 years. Over all time Hartwell Lodge Care Home has 70 reviews.

Overall Experience

  • 53
  • 16
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Review from Tara W (Daughter-in-law of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be more impressed with the care and support my father-in-law receives at Hartwell Lodge. The staff are exceptionally patient and kind, always going above and beyond to ensure his comfort and well-being. Their welcoming nature makes each visit a delight, and it's clear that nothing is ever
too much trouble for them. The management team sets a high standard with their professional and understanding approach, always attentive to our concerns and questions. Our father-in-law is very happy here and we have peace of mind knowing he is in such capable hands. Thank you.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, we take great pride in the process of extending our Hartwell lodge family.


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Review from Hannah T (Daughter of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Dad attends day service at Hartwell, it offers a new normal for Dad with new friends and a great place to call on for a short holiday should Dad need. The staff are always so helpful and my Dad has settled so well.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, we offer a plethora of services and we are happy to welcome your Dad for day service.


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Review from P P (Wife of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwell is certainly a home-from-home. The staff are wonderful and very caring and always respectful. There is always a lovely atmosphere in the home and nothing is too much trouble. The care is outstanding and the manager very professional and understanding. The other residents are always friendly
and the range of activities seems to add to the joy in the home. He has settled in well and we are delighted that he is in such capable hands as looking after him at home had become impossible. We are always made to feel welcome when we visit too. We are all so grateful to everyone at Hartwell Lodge for the care you give him and for knowing that he is safe and well looked after. Thank you all so much.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for such a lovely review, your loved one is so very important to us and we will always ensure the support we offer is personalized in all aspects. Our loved ones are our most important source of feedback aside from the residents. Thank you


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Review from Richard B (Grandson of Resident) published on 19 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwell Lodge is an outstanding care home, and the staff and management are wonderful. My grandmother spent the last three months of her life there and they treated her with great care, dignity and respect. She had complicated medical conditions but they were always able to support her as required
right until the end of her life. There is always a nice atmosphere, with fun and creative activities for residents and relatives alike. We were always offered a warm welcome and cup of tea from the staff whenever we visited, and there are plenty of spaces so we could either get involved in activities or spend some quality time alone. Hartwell Lodge was always immaculately clean and tidy throughout. We always felt like our grandmother was in safe hands and it was such a relief to find Hartwell Lodge. A big thank you to the whole team for your kindness and dedication.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, you are a lovely family a real credit to your late grandmother she is deeply missed


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Review from L W (Grandson of Resident) published on 18 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely happy to have my Grandma close and be able to visit her as often as I possibly can. All the staff we have met have been very friendly and welcoming.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, we take pride in our home-from-home surroundings.


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Review from Gillian T (Niece of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Hartwell because of its homely atmosphere. Although Auntie has only been in respite a few weeks and still settling in, all the staff, without exception, have been friendly, kind, caring, polite, and patient. The food looks delicious and Auntie enjoys her meals. The range of activities is both
stimulating and fun. We are grateful to the Hartwell Team for their help at this time. Thank you.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, settling into a care facility can be very challenging when you have never visited before. I am glad we have been able to reassure and comfort your Aunt, we will continue to do so.


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Review from K S (Relative of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is always welcoming when we arrive and the other residents say hello. It's lovely to have our family member close by and be able to see her often. She seems very happy and settled into her new home which is amazing to see.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your review, family and visitors are an imperative part of our residents well being so you are always welcome.


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Review from J K (Friend of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful, caring, clean home most creative and engaging, felt like a real family home. Food good and care is incredible. The staff go out of their way to help and all residents seem happy and involved in daily activities all their needs are met with care, compassion and dignity.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you so much for your kind review, we really appreciate all feedback given to highlight the great work our staff do to keep the Hartwell magic alive every day.


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Review from C W (Daughter-in-law of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so pleased that we managed to get Mum into Hartwell Lodge as we had to move her down here from Scotland it was such a sad time as our dad passed away and he was her carer, most of the family lived down and around Fareham and mum and dad did before they moved to Scotland 20 years ago and she
is very happy here and has found new friends to chat with, all the staff are very friendly and helpful and caring towards her and we can see a difference in her health since she's been here as well, all the staff take good care of her and they've always got activities for them to join in with if they want to.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, Mum has settled so well and has been a real support network for the friends she has made.


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Review from Fiona P (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a care home for my mother and first visited Hartwell lodge I knew straight away that this was the home I wanted for Mum. It stood out as excellent and so much better than the other homes I had seen and the atmosphere at the home was so friendly and welcoming.
The bedrooms and
all the shared living facilities are beautifully decorated, clean and tidy. All the staff are so friendly and passionate about the job they do, nothing is too much trouble for them and they go out of their way to make sure every resident is well cared for.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your lovely review, we pride ourselves on our homely surroundings and welcoming and comforting environment. We are happy to be able to provide tailor-made care for Mum.


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Review from Jenny H (Daughter of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwell Lodge is like an extended family my mum has been there for almost five weeks.
We had a very traumatic start to the year followed by several months of worry and stress with Mum being pushed from pillar to post and then we found Hartwell.
The manager is amazing, knowledgeable, kind, compassionate
and so understanding. Immediately ‘taking charge’ and guiding us to get Mum to her happy place. The road was bumpy at first but has got smoother week by week and we can now relax and start to step back knowing that Mum is safe, cared for and happy. Thank you.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, it was very difficult to see what Mum and your family went through but there was light at the end of the tunnel and Mum is doing very well. Thriving within herself and her new routines.


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Review from B Z (Next of Kin) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godparents moved to Hartwell Lodge in March 2024. The manager and all her staff were very helpful to me and very kind to my godparents when they moved into the home. The room they have is lovely and they have made it very homely for them.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, creating a home from home for our residents is paramount to ensure all care given is tailor-made. Your God Parents have settled very well, it is a pleasure.


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Review from Amanda M (Daughter of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't ask for better care for my mum. They make everyone feel part of a big family. The care and compassion is second to none.
The residents always have something to get involved in and friendly staff to chat to.
I can't thank them enough for the help and support they give me too, as they totally
understand how hard the decision is to put a loved one into someone else's care.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review; it is a real pleasure to get to know Mum. She is a wonderful member of our extended family. You are a very dedicated family and we love having you visit and support us.


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Review from Sharon W (Daughter of Resident) published on 15 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic since my father moved into the home.
The staff bent over backwards to help and point us in the right direction.
The entertainment lady has been so helpful.
I cannot fault Hartwell in any way or form.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, we are so happy Dad has found us! Finally settled.


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Review from Y K (Daughter of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was only at Hartwell for 12 days but all the staff could not have treated her any better if she had been with them for years. Her last days were made very comfortable and we were all treated with respect. Thank you.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind words, we were so happy you chose us for Mum. It was a pleasure.


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Review from Doug E (Son of Resident) published on 25 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy here. The care home staff have been very kind, and the manager was very helpful in getting Mum from hospital to safety with them. So much so that Mum is happier than she was at home and is considering staying long-term.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review; we were so glad we could support Mum in coming to us so quickly, and working with the other team made it a smooth process. Mum is a lovely lady, and we are so happy to welcome her.


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Review from B R (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartwell Lodge Care Home is a fabulous and caring place for my father to reside in his twilight years. Staff are so attentive and extremely kind. I am so reassured his physical and mental health are in much better shape since he arrived.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your review, we strive to ensure our continuity of care is at the fore front of what we do. It is a pleasure to support Dad and yourself through some recent testing times. Thank you.


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Review from David T (Son of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional and friendly staff. The food is excellent. Mum was underweight when she arrived at Hartwell Lodge Care Home, since then she’s gained weight and is now a healthy size. Very happy that Mum is getting the best care.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, it is a pleasure to support your mum. We love welcoming your family on your frequent visits.


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Review from Sam M (Daughter of Resident) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Hartwell Lodge Care Home since October 2021. He has Parkinson's and Parkinson's related dementia. I don't worry about his care here at all, he is well looked after and as happy as he can be. The staff are amazing and the range of activities they put on is fantastic.
The manager and
her team love their work and it shows in the care they provide.

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your kind review, Dad is a huge part of our family and we have gotten to know him so well. We do love our roles and the service so very much. Thank you.


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Review from Matthew P (Son of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very pleasant, helpful and always willing to go the extra mile for my Dad's needs. Always checking to see if he’s okay and asking him if he wants or needs anything. Can’t fault a thing!

Reply from Jennifer Daly, Registered Manager at Hartwell Lodge Care Home

Thank you for your review, it is a pleasure to support Dad and he is very lucky to have his family so close.


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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Hartwell Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Hartwell Lodge Care Home is calculated as follows: ( (213 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwell Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Jennifer

Jennifer Daly

Job Title: Manager

Joined: 2017

Jennifer is very passionate about her role as Manager and has a vast knowledge of the care sector. With several CQC inspections under her belt she is very well equipped to ensure the service is offering high quality care as well as meeting requirements. She prides herself on being caring both personally and professionally and she feels that combining the two helps her to empathise and have positive relationships with residents and their loved ones. She is proud to have been named an "exemplar" manager by our CQC inspector. Jenny has made Merry Hall a home from home for all the team and is grateful to be a member of Buckland Care's Merry Hall family.


Frequently Asked Questions about Hartwell Lodge Care Home

What types of Care is Hartwell Lodge Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hartwell Lodge Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Hartwell Lodge Care Home have?

There are 30 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Hartwell Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hartwell Lodge Care Home to the centre of Fareham?

0.7 mile(s) as the crow flies, distance by road may be significantly further.