Hartwell Lodge Care Home

30 Kiln Road, Fareham PO16 7UB
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9.9 70 Reviews
  • Hartwell Lodge Care Home, Fareham
Hartwell Lodge is located half a mile from Fareham town centre and is set in an exclusive residential area. The home provides a range of quality care services including: residential, dementia, respite, nursing, palliative or end-of-life care and day care.

The bedrooms at Hartwell Lodge are individually decorated and have en-suite bathrooms, while a conservatory dining room adds light and airiness to the home. Residents have a choice of two lounges to reside in, depending on whether they choose to relax and enjoy the peace and quiet or participate in a variety of activities with other residents.

Activities are an extremely important part of the day-to-day life at Hartwell Lodge. A dedicated co-ordinator schedules a variety of activities for residents, which can be adapted to meet their needs. One-to-one activities can also be organised in the rooms of residents who are less able, if preferred.

Hartwell Lodge has trained cooks who provide freshly prepared, nutritious dishes at every mealtime. The meals can be adapted to suit the needs of each resident, whether it be a simple preference or a dietary requirement.

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Care Provided by Hartwell Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Jennifer Daly (Registered Manager)
  • Admission Criteria
    • No Smoking
    • Ages 55+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016
    • Number of floors: 2

Funding & Fees Guide for Hartwell Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,400
    • Self-Funded Residential Dementia Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Care £1,300 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,400
  • (these prices are only a guideline, please contact Hartwell Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample parking available


Hartwell Lodge Care Home Reviews (70)

Total of 70, showing 61-70
9.9

Hartwell Lodge Care Home has a Review Score of 9.9 (9.890) out of 10, based on 20 reviews in the last 2 years. Over all time Hartwell Lodge Care Home has 70 reviews.

Overall Experience

  • 53
  • 16
  • 1
  • 0
  • 0

Date Published

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Review from Sally N (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having lived independently for a number of years in November, my 93-year-old mother became very unwell and domiciliary care was insufficient. My brother and I had previously looked at the above care home and the manager visited Mum at home and mum was admitted 4 days later.


After 2 weeks of superb

nursing care, brilliant nutrition and dedicated care Mum is stronger, livelier and happier than she has been for years! Everything is above excellent and we can visit anytime. We are thrilled!

Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Many thanks for your kind words. We are so glad that your mother is so happy at Merry Hall.


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Review from Alan B (Son-in-law of Resident) published on 14 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Merry Hall to be an excellent place - full of cheerful and very caring staff. They look after their residents very well and absolutely nothing seems to be too much trouble for them, whether cleaning staff, medical, pastoral or managerial. My parents-in-law were made to feel welcome immediately
and sensitively helped to deal with the transition from independent to assisted living.


We looked at a number of homes before settling on Merry Hall - you can easily pay rather more for a great deal less care elsewhere.


Reply from Liana Birkett, Director at Hartwell Lodge Care Home

Many thanks for your kind words Alan. We hope your Mother and Father-in-law will be very happy with us.


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Review from Julia W (Daughter-in-law of Resident) published on 28 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a small, friendly and caring home. The residents are treated with dignity, in a happy environment and encouraged to take part in daily activities. The staff take the time to speak and listen to residents and try hard to respect their wishes - no mean feat when dealing with those suffering from
dementia whose wishes may change from one minute to the next!


Residents are offered a good choice of meals at lunchtime and the home has recently introduced more variety at tea time. Residents and relatives are given the opportunity to voice opinions and preferences with regard to meals, activities etc.


We moved my Mother-in-law to Merry Hall from a larger nursing home (boasting an outstanding award from the CQC) as we felt the care aspect there was failing which is of the utmost importance.


We are pleased to have found Merry Hall - and can be confident that our Mum is well cared for.


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Review from B M (Resident) assisted by family/friend published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent. Seem short of numbers, the hall is well maintained. Food is good- at times too much. Coffee's good. Sometimes have to wait for support but with 30 rooms here a lot of people need help- not many in the lounge. Hairdressing excellent. Very good washing clothes and help when having
a shower.

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Review from Leslie G (Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfactory in all respects. Staff friendly and helpful.

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Review from Suzanne S (Daughter of Resident) published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad went to Merry Hall from hospital for end of life care, he was very poorly and had given up, they looked after him with dignity and brought fun back into his life. They cooked him what he wanted as he hadn't eaten for weeks and encouraged him to drink. Mum went in all day every day and they looked
after her as well, she joined him for meals. This is so important as such a sad time. The family were always made welcome. We couldn't have asked for better care! Thank you to each one of them.

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Review from Florence R (Wife of Resident) assisted by family/friend published on 26 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team were very friendly and caring. My husband went there from hospital for end of life care and he had all but given up. They looked after him with dignity and brought fun back into his life, he said that he enjoyed being there. I went every day to be with him and joined in with activities and
meals and am so grateful to have been able to share this time with him.
The day before he passed was my birthday and they gave me a lovely day under such sad circumstances. I have been invited to go back to visit friends I made and have lunch with them. They are all wonderful people. Well done team.

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Review from Jean R (Son-in-law of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Merry Hall Nursing & Residential Home was a warm and welcoming home for my father-in-law. The staff were very professional, caring and friendly at all times, always willing to help even when extremely busy. Accommodation was attractive and comfortable and suitable. All the food and drinks were tasty
and in suitable quantities, with the chef who was happy to personalise menus. Thank you.

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Review from J A (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new management has been implemented there have been significant changes in the nursing home. Particularly to a new dining room which is lighter and more welcoming, the inclusion of family to have meals with their relatives in the home. The carers are lovely and they appear to work more efficiently.
My mother is well cared for and I can only speak on her behalf and thank all the staff for supporting her. May the home fo from strength to strength.

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Review from Lesley A (Daughter of Resident) published on 25 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother has been a resident at Merry Hall for nearly two years and has always been treated with great dignity and affection. Several members of staff have gone over and above their job descriptions to ensure my mother's happiness. The home is currently undergoing a refurbishment with the staff working
hard to provide a pleasant environment.

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Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Hartwell Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Hartwell Lodge Care Home is calculated as follows: ( (213 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 237 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hartwell Lodge Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Jennifer

Jennifer Daly

Job Title: Manager

Joined: 2017

Jennifer is very passionate about her role as Manager and has a vast knowledge of the care sector. With several CQC inspections under her belt she is very well equipped to ensure the service is offering high quality care as well as meeting requirements. She prides herself on being caring both personally and professionally and she feels that combining the two helps her to empathise and have positive relationships with residents and their loved ones. She is proud to have been named an "exemplar" manager by our CQC inspector. Jenny has made Merry Hall a home from home for all the team and is grateful to be a member of Buckland Care's Merry Hall family.