Millway House

Amesbury Road, Weyhill, Andover SP11 8DE
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9.6 73 Reviews
  • Millway House, Andover
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following:

·        High-quality care from well trained experienced staff.
·        Tastefully decorated bedrooms mostly with en-suite shower facilities.
·        Well laid out lounges, two large dining areas
    and a garden room.
·        Assisted bathrooms/shower rooms with easy access facilities
·        Beautiful gardens set in open countryside.
·        Hairdressing salon, activity, and quiet rooms.
·        Varied menu with choices offered from freshly cooked food.

The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘state of the art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services and are always on hand to speak to in general terms or in regard to specific needs.

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Care Provided by Millway House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Lousteau (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Millway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £2,000
    • Self-Funded Residential Dementia Care £1,450 – £2,000
    • Self-Funded Nursing Care £1,450 – £2,000
    • Self-Funded Nursing Dementia Care £1,450 – £2,000
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.


    Fees are split between a room charge and a fee for care dependent on the level of care need
  • (these prices are only a guideline, please contact Millway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • People welcome to visit anytime


  • Parking

  • Millway House has an extensive private car park next to the home


Millway House Reviews (73)

Total of 73, showing 1-20
9.6

Millway House has a Review Score of 9.6 (9.623) out of 10, based on 26 reviews in the last 2 years. Over all time Millway House has 73 reviews.

Overall Experience

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Date Published

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Review from Paul F (Son of Resident) published on 19 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with great respect and the staff are so friendly and helpful. She is staying for rehabilitation following a fall at home. Progress has been slow due to a wound on her heel which happened during her stay in hospital, but the care and attention at Millway has been second to none.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for the feedback. I am delighted that you are happy with the care Mum is receiving . I have shared this with the team Best wishes


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Review from Susan S (Daughter of Resident) published on 17 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, carers and nurses at Millway House are exceptional. Both my mother and father are now living at the home and the care they receive is superb. They appear to be getting younger! The staff is very stable - we have got to know everyone well during this first year and we really appreciate the
consistency. Everyone genuinely cares and the relationships built with residents are heartfelt and professional. Kindness exudes from everyone who works there.
The activities are varied, well thought through and carried out with such joy. I fully trust my parents health and well- being to the nurses and carers, who also communicate with us whenever needed and whenever we ask. The carers work hard and manage their workload well, yet make each resident feel special and important. They really take time to get to know each resident and think about their preferences.
The rooms and facilities are kept spotless by the efficient, friendly and kind cleaning staff.
Millway has become our family.

Reply from Sara Gallagher, Head of Care & Nursing at Millway House

Thank you so much for taking the time to post this review of the fantastic team at Millway House. I am so glad to read this - it has made my week to know that you are so happy with your parents' care!


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Review from M A (Sister of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care at Millway House is very good. One area for improvement would be the laundry, as my sister has experienced having other people's garments left for her and items missing. Hopefully this will improve!
Selection of food could be improved. When in-house, the variety at lunchtime and evening
was very good.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your feedback with regards to services at Millway House. We are in the process of reviewing the delivery of items to residents rooms and the labelling system we use and we hope this will resolve any future issues


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Review from Jane D (Daughter of Resident) published on 27 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was admitted to Millway House in January 2025 and both she and I have been so impressed by the care of the staff and the facilities. All the staff, laundry, cleaning, catering, care, maintenance, nursing, activities, reception and management are friendly and approachable and will always provide
help and problem-solve. The garden is lovely and the activities are interesting. Mum was really worried about going into a home but is enjoying the company of others and has started up a scrabble club in the evenings. She particularly enjoys the cake and tells me the food is very good. Thank you for making her and my experience of this major change so comfortable.

Reply from Sara Gallagher, Operations Manager at Millway House

Thank you so much for taking the time to post your thoughts about Millway House. I am so happy that your mum's fears have been allayed and that she is now enjoying life in the home.


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Review from L N (Daughter of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Millway in May from another care home where we were increasingly concerned for her wellbeing - her dementia and physical decline means she's dependent for help with everyday things. The move has been life-changing for all of us. The standard of care and attention so far has been exceptional
but what lifts Millway way above the bar is its positive vibe - the whole team makes us feel we're part of a family rather than paying customers. Everyone, regardless of job role, consistently shows up as friendly, welcoming, fun, professional and invested in making Mum's world the best it can be. Mum has her dignity back and is being gently encouraged to re-engage. We no longer worry about her welfare or possessions. Nothing is too much trouble. Call buttons are reacted to quickly. Info is listened to and acted upon. Emails are answered promptly and there are regular update phone calls. Millway is living up to its high reputation and we're very happy to recommend it.

Reply from Sara Gallagher, Head of Nursing at Millway House

Thank you so much for taking the time to post your review. We really appreciate your comments, which will be shared with the whole of the Millway House team. I am so glad to hear that your experience of care at Millway House is so positive and that your mum is now able to engage with others more fully. As a relative of someone living in a care home, I fully understand the importance for relatives of being able to trust in the team.


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Review from Pamela M (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum recently had 3 weeks respite care in Millway House. From our first contact with the home, the communication was excellent. The staff who conducted the home visit chatted with Mum as well as us, not easy when your loved one is a dementia sufferer. Whenever we visited, we were given an update
on how Mum was doing and any areas of concern were highlighted. She always looked happy and cared for. We were sent the activities planner and menu by e-mail every week. The range of activities was excellent, and the activities co-ordinator spent a lot of time getting to know Mum on her first day there.
There are plenty of places where you can sit and have a coffee and chat when you visit.
Wonderful carers. Millway House ticked every box for us.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to review Millway House. We are delighted that Mum felt settled here and that you were happy with her care. I have shared your response with the care team. Best wishes


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Review from Ian H (Son of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Millway House for 18 months now after a fall at home and a stroke while recovering in hospital. She has no mobility as a result but she is well cared for and we got a special wheelchair which enables the staff to move her out of her room and she has her own favourite chair
from home too. She is well attended to and cared for.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to review Millway House. I have shared your feedback with the team. Best wishes.


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Review from S S (Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Red button non-effective. 3 times lately I have had to attend to myself after toilet use with much difficulty and pain. Little attention given to me at 104 years old. I do not use emergency red button except when really needed. No response from carer. No senior people in charge of each floor. Nobody
about at night, all presumably not needed to answer red button!

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to bring this to my attention. I am very sorry to hear about your experience. I have chatted with you to resolve your concerns and you have confirmed that you are happy with your care.


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Review from Anna M (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Millway House for three weeks of respite care in July while I went away for a short break. Mum was very happy while she was there and I felt happy to leave her with the wonderful staff who took great care of her. This was mum's second time at Millway and she was happier in her room on
the ground floor with access to the patio area than she had been the first time she'd stayed on the second floor. I think she liked being closer to where all the activities take place.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your review of Millway House. We are delighted Mum enjoyed her stay with us and I have shared your review with the team. We look forward to seeing her again.


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Review from Judy H (Sister of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident for 18 months. She is unable to walk and cannot get out of bed due to extreme pain. It seems she cannot leave her room - are the doors not wide enough for her bed? Are there no lifts large enough for her bed? She might have liked to be pushed down to the sitting room or
garden to see other people. She was always very sociable before. As it is, she has no other residents to talk to - she would enjoy a game of Scrabble for example.
Having said that, she has never suggested she would enjoy leaving her room - that is only my idea!
Whenever I visit she is always clean and tidy (as is her room) and there are no unpleasant smells, despite her incontinence.
The staff are all very polite and generally cheerful.
I am very happy that she is being looked after extremely well.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely feedback about the care of your sister at Millway House. This has been shared with the team. Best wishes.


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Review from Kerry S (Daughter of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked in the care sector for many years, I can't fault the care provided to Dad. Staff are compassionate and treat everyone with respect and dignity. Communication is excellent and everyone is accommodating. To hear Dad say 'I'm safe and if I want anything I just use my buzzer' is all the reassurance
I need.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for taking the time to complete a review for us. Thank you for your kind words. I have shared this with the team. Feedback enables us to continue to improve our services and we are delighted that Dad is happy living here.


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Review from Stephanie G (Sister of Resident) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I always feel a homely and warm atmosphere when visiting Millway House. My relative is quite a long-term resident, and over her time at Millway, a high standard of professionalism and care has persisted throughout. As a relative I feel confident that my family member is in safe hands at Millway House.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you very much for your kind review of Millway House. We are so pleased that you feel that this is a homely, warm and safe home. I have shared your comments with all the team who strive to meet those values each day. Thank you.


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Review from Rick N (Son of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millway House provides the perfect setting for my mother's care - she has quite advanced dementia and they cope with all her nursing, mental health and pastoral needs with compassion, care and understanding.
They are always more than happy to discuss her needs and tailor things accordingly.
As a family
we are so very happy with Mum spending her later years at Millway - it really is her 'happy place'.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for the positive feedback. I have shared this with the team and we are delighted that Millway House is mum's "happy place".


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Review from Vikki A (Daughter of Resident) published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Millway House for three and a half years. I cannot fault the care he has, given that he is not the easiest of their guests! He is treated with care, dignity and patience. The staff are always helpful and work well together. I go in almost every day at various times and speak with
many of the residents there - very few have any complaints! My mum was only there eight months before she died (COVID) and adored it. Every picture I have of her is one big smile or laugh.

Reply from Sara Gallagher, Operations Manager and Head of Nursing at Millway House

Thank you for taking the time to review Millway House. Your positive comments about the home are fantastic to read - it is lovely for the team to know that they are appreciated!


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Review from A W (Goddaughter of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Millway House is a lovely community and a real home from home. The garden is lovely and the facilities are good. Staff show genuine patience and compassion.
The one improvement I would wish to see is a more efficient laundry service.

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Review from Alison G (Granddaughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran has been here since May 22. She has settled in well, and all the staff treat her with respect. Her room is always lovely and warm and kept clean and tidy, and we feel comfortable approaching the nurses or carers if we have any concerns.
Gran is not a big socialiser; however, she likes her
weekly bingo game and going to the hairdresser is also something she enjoys. All the family are happy with the care she has and continues to receive whilst at Millway Care Home.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you very much for your lovely review of Millway House.
I have shared this with the team.
Best wishes.


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Review from Angela L (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing team! In the 3 months that I have spent visiting my mother at this care home, every one of the team has stood out as a friendly, caring and competent person, from the office staff to carers, cleaners, nurses, doctors, and laundry staff in no specific order.
The only thing I would wish
for is one-to-one at least 2 hours a day with the residents who have full mind capacity but no body function.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your positive review of Millway House Team. Your kind words have been shared with the team.


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Review from V B (Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is situated in a nice country setting, with beautiful gardens, which are well maintained. My room is comfortable, warm and nicely decorated. The staff are kind and friendly and include qualified nurses who provide care around the clock.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your review and kind words about the home and team at Millway. I have shared this with the team.


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Review from Patricia C (Daughter of Resident) published on 20 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been so warmly welcomed by all the staff at Millway House. She enjoys a lot of the activities provided. The food is excellent and the grounds are magnificent. Thank you Millway House for taking care of my mum.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your kind review. We are delighted that Mum has settled in so well and is enjoying the activities and food.
I have shared this review with the team.


Best wishes.


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Review from A J (Son of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Dad moved in June 2023, from day one had issues with the en-suite!
Issues have been raised but somewhat ignored and now the shower floor is being ripped up and drainage is being changed to rectify! Dad's bed is not right, have complained and ignored whilst in the temporary room. The bed is perfect
which shows the issues with the other room's bed.
Also, Dad had an issue with the resident coming into Dad's room uninvited, which has been resolved now.
All above is totally unacceptable and raises concern, especially for the price Dad is paying and adjusting to his new life, you do not need these issues.

Reply from Sara Gallagher, Operations Manager at Millway House

I am disappointed to learn of your frustrations with your Dad's experience of Millway House, and I am sorry that you are unhappy. I recognise that it is disruptive for your Dad to move to a temporary room. However, this was the only way to resolve the shower drainage problem with his en-suite bathroom. This work is now nearing completion and your Dad will shortly be able to return to his room.
The Deputy Manager has spoken to your dad about his bed today and he has told her that he finds the mattress in his temporary room more comfortable. She has let him know that we are happy to provide the same mattress for him in his own room, as we have a variety of options available.
We always strive to provide a positive experience for both residents and their families and hope that this will be the case for both you and your Dad moving forward.


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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Millway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Millway House is calculated as follows: ( (207 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millway House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Lousteau

Job Title: Home Manager

Joined: 2021

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.


Frequently Asked Questions about Millway House

What types of Care is Millway House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Millway House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Millway House have?

There are 52 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Millway House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Millway House to the centre of Andover?

3.2 mile(s) as the crow flies, distance by road may be significantly further.