Millway House

Amesbury Road, Weyhill, Andover SP11 8DE
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9.6 73 Reviews
  • Millway House, Andover
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following:

·        High-quality care from well trained experienced staff.
·        Tastefully decorated bedrooms mostly with en-suite shower facilities.
·        Well laid out lounges, two large dining areas
    and a garden room.
·        Assisted bathrooms/shower rooms with easy access facilities
·        Beautiful gardens set in open countryside.
·        Hairdressing salon, activity, and quiet rooms.
·        Varied menu with choices offered from freshly cooked food.

The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘state of the art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services and are always on hand to speak to in general terms or in regard to specific needs.

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Care Provided by Millway House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Lousteau (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Millway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £2,000
    • Self-Funded Residential Dementia Care £1,450 – £2,000
    • Self-Funded Nursing Care £1,450 – £2,000
    • Self-Funded Nursing Dementia Care £1,450 – £2,000
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.


    Fees are split between a room charge and a fee for care dependent on the level of care need
  • (these prices are only a guideline, please contact Millway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • People welcome to visit anytime


  • Parking

  • Millway House has an extensive private car park next to the home


Millway House Reviews (73)

Total of 73, showing 21-40
9.6

Millway House has a Review Score of 9.6 (9.623) out of 10, based on 26 reviews in the last 2 years. Over all time Millway House has 73 reviews.

Overall Experience

  • 56
  • 15
  • 1
  • 1
  • 0

Date Published

73
5
12
26
47

Review from L W (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Millway House is an excellent nursing home.
The staff are hard-working and dedicated to the residents, and ensure that they are well cared for and happy. The home is very clean and well-maintained, and the kitchen staff produce delicious meals for the residents.
Millway has a very happy and relaxed
atmosphere, and I highly recommend it.

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Review from Rachel S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millway House is a wonderful place and we are so grateful for all the care Mum receives.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for taking the time to write us a lovely review. I have shared your review and comments with the team. We are very grateful for your kind words.
Best wishes.


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Review from Louise B (Niece of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always welcoming, clean and the gardens are a delight. Staff are helpful, cheerful and gentle. The food is excellent and my aunt has benefitted from her stay here. It is good to see various activities taking place during the day.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your review. I have shared your kind words with the team.


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Review from Caroline F (Daughter of Resident) published on 6 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into the home nearly 18 months ago. I cannot fault the home for their care, both for her and our family. We can ask anything we want and someone at the home is always willing to give whatever help/information we’d like. Their care of Mum has been first-class. She recently had a birthday and,
without a word to us, some of the staff gathered outside her room and came in with a huge cake, singing Happy Birthday, it was a wonderful, wonderful surprise!
Their social media page is also very useful and regularly updated. I can easily see what activities are happening. Everything from birds of prey to donkeys to talks from visiting museum staff.
Having placed Mum into respite care for 2 weeks a couple of years ago, in a home that was just awful (and now has closed). We really do appreciate the total difference in standards and care at Millway House. It also shows in how much happier Mum is now, compared to her respite stay.

Reply from Claire Lousteau, Home Manager at Millway House

Dear Caroline, thank you so much for your kind words about the team here at Millway House. We are so pleased your mum has settled in well with us and we value your feedback about the social media page and the activities.
Best wishes.


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Review from Graham B (Husband of Resident) published on 30 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In October 2022 I collapsed unconscious, I was my wife's carer as she was bedridden. We were both taken into hospital. After wonderful treatment, my wife entered Millway House and my daughter cares for me. From the moment my wife entered Millway, she has received superior care from the manager and all
the staff of all disciplines. They are all so friendly and caring, not only to my wife but also to me as a daily visitor. We will be forever grateful to all our friends at Millway House.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you Graham for taking the time to write this lovely review.
I have shared your comments with the whole team.
Best wishes


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Review from S H (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Millway House in 2020 and have been cared for since - the onus being on ‘care’ as it has been nothing short of exceptional. Dad sadly passed away and Mum is now there on her own, but she loves it so much. She has very complicated care needs and I am always informed of any changes.
I speak to her GP as and when I feel the need and never feel I don’t know what’s going on. There are plenty of activities for her to join in with and she has made lots of friends. However, Millway’s best asset is its staff. They are all kind attentive and professional. Sometimes there are not enough of them and they have to use agencies, but the same can be said across the whole care sector right now.
Happy environment = Happy residents.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely words. I have shared the review with the team.
Best Wishes.


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Review from L M (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Millway House, the team there have given wonderful care, the nursing staff have given us updates and the care staff do an excellent job and the activities ladies do keep the residents entertained on a daily basis. l have been at the home at meal times and the food looks appetising
and my mother enjoys her food. My mother is a happy contented resident and is a lot happier since she has been there. Well done to all the staff, carry on the excellent work.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely review. I have shared this with the team.
Best wishes,
Claire.


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Review from Sharon T (Daughter of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was admitted into Millway House just over three weeks ago. I know too well how difficult it is to make a decision to move a loved one into a care home, not previously through personal experience but as a nurse manager who chose to spend more than thirty years of my career in social care both
managing homes and in an operational role for large companies. But, as a daughter choosing a care home and entrusting a much-loved mother into the care of that home was harder than I imagined. However, without exception, every member of Millway House’s team have made this process so much easier. My mother’s room is lovely and kept spotlessly clean, she absolutely loves the food and is very impressed by the fact that the chef has visited her, and whilst my mother chooses to stay in her room she is visited regularly by members of the activities team. Having worked with and managed many carers and nurses over the years, I have been very impressed with the care, kindness and support my mother has received; even when there has been a problem this has been managed swiftly and professionally and this is all I could expect. I would like to thank all of the team for making my father feel so welcome when he visits my mother daily; he already has trust and confidence in the team to look after his wife of more than sixty years. This could have been so much harder for him having previously been her full-time carer. I see that they can now enjoy being together without the pressures he had when caring for her, it is lovely to see. So my heartfelt thanks and praise goes to all the team at Millway House.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you so much for your praise and kind words for the care your mother is receiving. I have shared your review with the whole team at Millway House.
We are delighted that Mum is settling in well and that Dad can enjoy quality time with her when he visits.


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Review from Georgia H (Friend of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spent a very peaceful 2 hours with a friend who has been a resident at Millway House for a few months now.


All the staff I met and spoke to were professional, calm and really friendly and were quick in assisting when my friend needed attention.


I was able to spend unlimited time reading out

loud to my friend (it soothes her) and the cup of tea offered was lovely.


In these days, when so much complaining and criticism takes centre stage, I wanted to leave a positive review and say a huge thank you to all staff at Millway House.


Reply from Claire Lousteau, Business Administrator at Millway House

Dear Georgina,
Thank you so much for your kind words. We are so pleased to hear you had such a positive experience in Millway House.
It was so heartening to read such a lovely review, I have shared your comments with the team.
Thank you once again, Claire Lousteau


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Review from Karen W (Daughter of Resident) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy that we chose Millway House for our mother. The staff are very friendly and all my mother's needs are met. The grounds are a picture and the cleanliness of the home is more than satisfactory.

Reply from Claire Lousteau, Home Manager at Millway House

Dear Karen, Thank you for your kind words. I have shared them with the team. We look forawrd to seeing all our relatives, as the better weather allows, in the beautiful grounds.
Kind Regards
Claire Lousteau


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Review from D A (Brother of Resident) published on 4 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When, in October 2021, my sister could no longer look after herself I visited 7 care homes in my area. Of the three that my sister visited she chose Millway House. She has found life difficult since losing her independence and having to acclimatise to her new environment. All the staff that I have met
have been most helpful and friendly in dealing with my questions and requests. Their care of my sister has been, in my opinion, exemplary particularly with the pressure that the Covid-19 pandemic has brought. I have no hesitation in recommending Millway House to prospective residents and their relatives.
I would rate my overall experience as very good but am unable to do so.

Reply from Claire Lousteau, Home Manager at Millway House

Dear D A,
Thank you for your kind comments. I have shared them with all the team. We are delighted that you would recommend Millway House.
Best wishes, Claire.


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Review from Elizabeth B (Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy and well looked after and feel safe and well.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you for your lovely review.
We have shared it with the team
Claire Lousteau


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Review from G B (Son of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always helpful on arrival and staff are very helpful.

Reply from Claire Lousteau, Home Manager at Millway House

Thank you G B for your recent review
The team is delighted with your review.


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Review from John F (Husband of Resident) published on 14 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has only been in Millway House just under 4 weeks but first impressions are very good. Nothing seems too much trouble for the staff who have gone out of their way to ensure she has what she needs and the questions of a new resident's family are dealt with quickly and effectively. She has previously
been in a different care home for respite and Millway House compares very favourably.

Reply from Claire Lousteau, Home Manager at Millway House

Dera John F,
Thank you for your lovely review of Millway House. We are so pleased that we have been able to support you and your wife through the move into our home and through what can be a very difficult period.
Regards
Claire Lousteau


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Review from C L (Daughter of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after extremely well she is bedridden and has been in the home since July. All her needs are met and the office staff have been most helpful to me. The food looks good and the medical care has been good too. My mother is comfortable, safe, warm and clean. Her TV choices are
helped program selection. We are happy with Millway care home.

Reply from Claire Lousteau, Home Manager at Millway House

Dear C L,
Thank you for your kind review of Millway House. Your comments have been shared with the team.
Best wishes, Claire Lousteau


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Review from Mike C (Son-in-law of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in- law moved to Millway in January 2018 suffering mild dementia. She quickly responded positively to the care and support provided. She was able to chose her room and again made it her own with pictures and family photographs. She was encouraged to join activities run by the care home staff
and this helped her remain interested and alert.
Before the present Covid restrictions we were able to visit her regularly and to make trips out to a garden centre or pub for lunch. All the staff we have met, from the manager down to the care assistant bringing tea have all shown the same level of care and consideration.
The last 21 months have been difficult but meetings have been possible in a garden "hub" and the staff have arranged video meetings so that we can stay in touch.

Reply from Claire Lousteau, Home Manager at Millway House

Dear Mike, thank you for your kind review of Millway House. I have shared these with the team.
We hope that in the coming months of 2022 we will again be able to enjoy the local pub and trips out.
Best wishes,
Claire Lousteau


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Review from J S (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into Millway for post-cataract care and respite in the middle of October 2021. He has a lovely room on the second floor, and now spends much of his time in the lounges whereas in his retirement flat he seldom left to socialise with anyone. The staff we have met are all great and supply
very good support to my father who is increasingly suffering from short-term memory loss. Whilst these are very early days for my father in Millway, he is well looked after and receives much more mental stimulation than living on his own, albeit in a retirement complex.

Reply from Claire Lousteau, Home Manager at Millway House

Dear J S,
Thank you so much for your lovely feedback with regards to your father's care at Millway House. We are delighted Dad has settled in so well.
Best wishes, Claire Lousteau


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Review from M N (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring and a very high level of compassion shown not just to the mother but to ourselves as relatives during a very stressful time. It would be very hard to find a better nursing home than Millway House.

Reply from Kay Jerrams, Manager at Millway House

Thank you for your kind words, I will share them with the staff.


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Review from Patricia L (Niece of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was transferred to Millway House from hospital after a fall at home. Since being at Millway House her mood has changed dramatically. She is very happy and the care and attention she receives is excellent. The staff are always very friendly and helpful and very considerate towards my aunt. The
food is freshly cooked and a variety of meals offered. Sadly because of covid, I am unable to give an accurate review of her room only the areas I have seen. I would recommend Millway House to anyone who is looking for residential care for a loved one.

Reply from Kay Jerrams, Manager at Millway House

Hello Patricia, thank you for your kind comments and I will share with the team.


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Review from Lynnette T (Daughter of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are so pleased as a family that our mum is living and being looked after at Millway House. She came to them as a very poorly lady and they have taken such good care of her in these times we find ourselves in away from our families. Mum looks amazing and we can't thank you enough for your patience
and understanding.

Reply from Kay Jerrams, Manager at Millway House

Thank you Lynnette for your kind words. We are looking forward to having all our lovely relatives back in the home in the future.


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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Millway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Millway House is calculated as follows: ( (207 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millway House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Lousteau

Job Title: Home Manager

Joined: 2021

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.