Millway House

Amesbury Road, Weyhill, Andover SP11 8DE
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9.6 73 Reviews
  • Millway House, Andover
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following:

·        High-quality care from well trained experienced staff.
·        Tastefully decorated bedrooms mostly with en-suite shower facilities.
·        Well laid out lounges, two large dining areas
    and a garden room.
·        Assisted bathrooms/shower rooms with easy access facilities
·        Beautiful gardens set in open countryside.
·        Hairdressing salon, activity, and quiet rooms.
·        Varied menu with choices offered from freshly cooked food.

The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘state of the art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services and are always on hand to speak to in general terms or in regard to specific needs.

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Care Provided by Millway House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Lousteau (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Millway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £2,000
    • Self-Funded Residential Dementia Care £1,450 – £2,000
    • Self-Funded Nursing Care £1,450 – £2,000
    • Self-Funded Nursing Dementia Care £1,450 – £2,000
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.


    Fees are split between a room charge and a fee for care dependent on the level of care need
  • (these prices are only a guideline, please contact Millway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • People welcome to visit anytime


  • Parking

  • Millway House has an extensive private car park next to the home


Millway House Reviews (73)

Total of 73, showing 41-60
9.6

Millway House has a Review Score of 9.6 (9.623) out of 10, based on 26 reviews in the last 2 years. Over all time Millway House has 73 reviews.

Overall Experience

  • 56
  • 15
  • 1
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  • 0

Date Published

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Review from Adrian S (Son of Resident) published on 7 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Sears Healthcare purchased Millway House an extensive program of refurbishment has taken place to improve the comfort and amenities for the residents. The resident's facilities have been improved and brought into the modern world. I found the introduction of a coffee lounge a relaxing way to visit
when we were able to enter the building. Over the Covid period, the staff have excelled and maintained a safe and professional approach to visiting when possible. The provision of the gazebo and breakout rooms are ideal for visits and having those special moments with my mother.
Having issued iPads to all care staff, the client feedback has improved greatly and also the ability to increase staff training in conjunction with team building.
Over a very tough year, I am very pleased Mum thinks of Millway House as home. The staff have been imaginative over the last year keeping residents amused and entertained the best way they could with the restrictions that were imposed.

Reply from Kay Jerrams, Manager at Millway House

Thank you Adrian, look forward to seeing you in the home in the future.


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Review from Dave T (Son of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single member of the care home staff were fantastic. Every person I spoke with always tried their best to help. In my father's words "the staff here are amazing". They made what was a very difficult time for my family a lot easier. Could not recommend enough. Thank you again.

Reply from Kay Jerrams, Manager at Millway House

Thank you, Dave, for your very kind comments, I will let the staff know.


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Review from Patricia S (Sister of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was here from November 2020 to February 2021. She'd had a fall in September, was discharged from hospital in November but didn't feel she was strong enough to go home so respite care was the answer. All the staff looked after her extremely well and encouraged her to manage what she could herself.
I was kept up to date with her well being once a week and could phone her whenever I liked. My sister decided she was able to return home and this she has done. The staff were brilliant in these very testing times, I could not fault them.

Reply from Kay Jerrams, Manager at Millway House

Thank you, Patricia, pleased to hear your sister is doing well at home.
Best wishes.


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Review from E D (Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Reply from Kay Jerrams, Manager at Millway House

Thank you, Mary, for your comment, I will let the staff know.


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Review from Esmee R (Resident) assisted by family/friend published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a resident at Millway House for one-week respite break, during which I was very satisfied with all aspects of my care. However, due to the late arrival of my negative Covid-19 test, I did not take part in any activities.

Reply from Kay Jerrams, Manager at Millway House

Thank you Esmee, pleased you were happy with your care. See you soon.


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Review from S K (Daughter-in-law of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to at Millway House has been emphasised by lockdown. The staff are devoted and always give their best. Residents are well fed and kept occupied to the best of the staff's ability. The facilities are bright and cheerful and the garden is superb. I only wish I could take her out for a coffee.

Reply from Kay Jerrams, Manager at Millway House

Thank you for your kind words. I will pass your comments to the staff.


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Review from Andy L (Respite Resident) assisted by family/friend published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was very well looked after. Staff were excellent and friendly. The accommodation was also very good indeed.

Reply from Kay Jerrams, Manager at Millway House

Hello, thank you for your kind words, I will pass on to the staff.


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Review from A S (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have made my mum feel very welcome when she arrived from the hospital, especially in these really hard times. They seem to understand mum's anxiety and are able to help and reassure her where necessary. There are many activities that mum is involved in which keeps her stimulated.
It is very
reassuring to know that mum is safe. A massive thank you to all the staff!

Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments; I will pass on to the staff.


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Review from J E (Daughter of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid 19, we are unable to visit inside, outdoor only but found the staff very friendly and helpful. The review has been marked on feedback we have had from mum when she was first admitted.

Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments; I will pass on to the staff.


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Review from Dodie M (Wife of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In covid circumstances, everyone has tried very hard and in exceptionally difficult times they have been wonderful.

Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments; I will pass on to the staff, thank you.


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Review from Cheryl H (Daughter of Resident) published on 13 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are so kind and nothing is too much trouble.

Reply from Kay Jerrams, Manager at Millway House

Thank you for your comments, I will pass these on to the staff.


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Review from Stephen S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very pleased with everything Millway House have done to date in all aspects of caring for our mother. We cannot thank them enough.

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Review from M B (Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used Millway House nursing home for respite care twice and have always been treated well in all respects. The facilities and food are good and the staff are excellent.

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Review from Jean W (Wife of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was diagnosed with Alzheimer's in 2012. We had required a live-in carer since April 2015. In January of this year, he was repeatedly getting out of bed during the night. We had a warning buzzer and the doctor recommended respite. The first week he was at Millway House he enjoyed the stimulation
the activities provided and the company of other people. In the second week, he succumbed to the chest infection which was rife. The family had agreed that my husband would become a permanent resident at Millway House but he only survived for two days after the initial fortnight. The staff were very kind and welcoming, and as far as I could tell, looked after my husband very well.

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Review from Fiona B (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father quickly settled in and felt well cared for. All the staff take an interest in him and are kind and friendly. Occasionally agency staff are less well informed as to the level of help required. Although there are a number of activities offered, they unfortunately rarely appeal to my father,
who happens to be more interested in classical music, theatre and nature - about which he is knowledgeable but we realise that it would be difficult to satisfy these interests very often. However, he appreciates the chapel services and particularly enjoyed the visiting school children singing carols, and theatre groups.

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Review from C T (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We selected Millway House Nursing Home because as soon as we went in, it felt warm and caring. The staff are all truly amazing, very professional, caring and in tune with my father's needs. They go the extra mile to ensure that my father has the little things that make a difference. We are indebted
to the staff for their support during a very difficult time, and we feel very comfortable knowing we can leave our father in their capable hands.

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Review from C P (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Millway House is its strongest asset.
All members work hard to care for the residents and all dietary requirements are catered for.
Set in beautiful gardens Millway House really is the epitome of a residential home and one which all others should aspire to.

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Review from R A (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive, courteous care of my mother. The staff always kind and supportive to the family as well.

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Review from S H (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Millway House for 18 months now, I have always found the staff to be cheerful and very caring. The nursing staff know the residents and are helpful in all aspects of the residents care. I am always made welcome when I visit and the activities help to make the residents time enjoyable.

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Review from Lynne M (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Millway House is marvellous.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Millway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Millway House is calculated as follows: ( (207 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millway House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Lousteau

Job Title: Home Manager

Joined: 2021

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.