Millway House

Amesbury Road, Weyhill, Andover SP11 8DE
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9.6 73 Reviews
  • Millway House, Andover
The home is situated in Weyhill 4 miles from Andover, offering excellent nursing accommodation together with the following:

·        High-quality care from well trained experienced staff.
·        Tastefully decorated bedrooms mostly with en-suite shower facilities.
·        Well laid out lounges, two large dining areas
    and a garden room.
·        Assisted bathrooms/shower rooms with easy access facilities
·        Beautiful gardens set in open countryside.
·        Hairdressing salon, activity, and quiet rooms.
·        Varied menu with choices offered from freshly cooked food.

The team at Millway House understands that people need nursing care for a variety of reasons. With a newly completed ‘state of the art’ nursing wing with all the facilities, the team are therefore able to offer a wide range of services and are always on hand to speak to in general terms or in regard to specific needs.

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Care Provided by Millway House

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 58 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Claire Lousteau (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (42)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Millway House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,450 – £2,000
    • Self-Funded Residential Dementia Care £1,450 – £2,000
    • Self-Funded Nursing Care £1,450 – £2,000
    • Self-Funded Nursing Dementia Care £1,450 – £2,000
    • RESPITE Self-Funded Residential Care from £1,800
    • RESPITE Self-Funded Residential Dementia Care from £1,800
    • RESPITE Self-Funded Nursing Care from £1,800
    • RESPITE Self-Funded Nursing Dementia Care from £1,800

  • These fees are only a guideline and are based on both room type and dependency. Please contact the home directly to arrange for a tailored personal assessment.


    Fees are split between a room charge and a fee for care dependent on the level of care need
  • (these prices are only a guideline, please contact Millway House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • People welcome to visit anytime


  • Parking

  • Millway House has an extensive private car park next to the home


Millway House Reviews (73)

Total of 73, showing 61-73
9.6

Millway House has a Review Score of 9.6 (9.623) out of 10, based on 26 reviews in the last 2 years. Over all time Millway House has 73 reviews.

Overall Experience

  • 56
  • 15
  • 1
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Date Published

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5
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47

Review from Rachel H (Daughter of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Millway House nursing home for five and a half years and I am delighted to say that she is thriving very well on her nursing care and general care.
When I visit every day I am always pleased to see that she is being well looked after and she is happy. I feel as if I
am always welcome and treated as part of the family that Millway House seems to make relatives and residents a family feel.

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Review from Ian E (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother at Millway House I always find a relaxed but very professional atmosphere.
Relaxed for the residents, professional by the staff.
Excellent and well organised mental and physical activities for the residents. Thank you.

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Review from Sally B (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are satisfied in general with Mum's care needs, nursing care and welfare. She likes the majority of the staff especially during daytime but is not so keen on some of the night staff. Saying that their case is good. At times we appreciate her toilet needs can be demanding but that is the reason for
her being there. At times, her room and bathroom are in need of a good clean but overall, Millway House meets our expectations. Although Mum would rather still be in her own home, she appreciates the care she is given and is as happy as she ever will be!

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Review from J G (Daughter of Resident) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is content and I am happy that she is being properly cared for in a safe and clean environment. The staff are attentive and kind throughout the home and at all levels.
If I have any concerns I know I can talk to someone at any time and be listened to.

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Review from Colin W (Son of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has resided in Millway House for about 3 years.
To my surprise, she settled in very well and enjoys the activities and outings the home organises.
She seems very happy there and her health has improved.
That is a testament to the professionalism and kindness of staff at Millway House.

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Review from L B (Daughter of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Millway House nursing home ticks all the boxes from the moment you drive in. A fine, light, sunny house that looks nothing like a nursing home. Upon entry, this continues onto the resident's lounges and rooms. Their happiness and welfare are very much the focus of the staff and they do a first class
job.
My mother says " I am very happy here at Millway House and I am looked after very well. The nurses soon make me better when I am not too well".

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Review from Patricia R (Wife of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a representative for my husband who is unable to take care of his own affairs, I would like to say that our experience has been good and we are perfectly happy with Millway House. I would definitely recommend it to others.

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Review from Patricia M (Niece of Resident) published on 19 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle receives the very best care at Millway House. The whole staff - matron, nursing, caring, cleaning, kitchen and maintenance - are always charming, friendly and helpful.

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Review from Valerie S (Daughter of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased and satisfied with the care my mother receives. The home is clean and the food is good. The staff are helpful and look after mum very well.

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Review from Mary B (Friend of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The friend I visit is a disabled man who has no family. I have been visiting him in this home for the past five years. I cannot fault his care and the friendly carers.

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Review from Sandra T (Daughter-in-law of Resident) published on 10 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well run home. All the staff very caring my Father-in-law and my Mother-in-law are residents and are very well cared for. The food is first class. The home is very clean with no odours and flowers every where. Entertainment every day if the residents wish to join in. The Matron is very accommodating
and always has time for you.

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Review from L S (Niece of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Millway House Nursing Home is a very friendly place. We are always greeted with a smile by members of staff. The home is always clean and tidy and at weekends cleaning is carried out. The activities are good but my aunt cannot always join in as she cannot see properly. She cannot see or hear the tv.
She is treated with dignity and her needs are met. Sometimes there is a problem with her food because she is a vegetarian but this has improved. I feel that hairdressing and chiropody should be included in the care she pays for. My aunt likes to talk to other residents she is looking forward to being in the garden during the summer.

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Review from G S (Husband of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my wife needed to go into a home, I inspected six homes in the Andover area accompanied by my daughter - we were not overly impressed by five, but Millway House was by far the best candidate and the presentation by the Matron was excellent. At the end, she said "we are not perfect, but if there
is anything you are not happy about, come to see me. I may not be able to fully correct it, but I will do my very best". One could not ask for more. My wife has been in this home for 3 years now and I am happy with every aspect of her care. I am completely satisfied that I made the right choice.

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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Millway House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.623 for Millway House is calculated as follows: ( (207 Excellents x 5) + (77 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 300 Ratings = 4.623

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Millway House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (1)

Claire

Claire Lousteau

Job Title: Home Manager

Joined: 2021

Claire is the registered manager at Millway House having joined in September 2021. Claire is a hugely experienced home manager, having managed established care homes and commissioned newly built care homes in previous roles. Claire is a Registered Nurse and passionate about supporting residents to live as well as they are able when they move into Millway House.