Parking is provided on site and is accessed through the main gateway over cattle grid. The arch way entrance to the right is for deliveries.
New Forest Nursing Home has a Review Score of 9.6 (9.645) out of 10, based on 25 reviews in the last 2 years. Over all time New Forest Nursing Home has 36 reviews.
Review from Barbara K (Daughter of Resident) published on 28 January 2025
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Reply from Helen Jones, CEO at New Forest Nursing Home
What a special review thank you. I am so delighted to read that your mother has been happy since she moved in with us in New Forest Nursing Home. My colleagues are very caring and kind, and nothing is too much trouble for them. It is a lovely home, filled with lovely Residents and colleagues! With my best wishes.
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Review from Debbie A (Daughter of Resident) published on 28 January 2025
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Reply from Helen Jones, CEO at New Forest Nursing Home
Oh I am so sorry to hear of your loss, my condolences to you and your family. New Forest is such a lovely home. The manager is a gem and she really cares about everyone in the home. My colleagues love what they do and as a result it is a warm, relaxed place, quite apart from the beautiful location in the heart of the New Forest. It's special. I wish you and your family all the best for the future.
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Review from Carol L (Daughter of Resident) published on 9 January 2025
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, Thank you for taking the time to provide us with a review. We really appreciate you making this effort and also telling us your views on our service and care. We share the reviews and feedback with the team and use them to help us improve wherever possible. It's a great delight to me to read that your Dad is enjoying the kindness and capabilities of my New Forest colleagues, they're very special people. With my very best wishes to you and your family.
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Review from B M (Son of Resident) published on 28 August 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, thank you for your considered and comprehensive review. It is a joy to read how well your Mum has settled into her new home; our residents and staff are lovely, warm and friendly. The food is great, and always so fresh. Best of all is how you feel when you visit Mum in her new home - that you are comfortable and coming together as family not care team. That's the point of it all really isn't it, enabling families to be families with Residents in the centre of it all. My colleagues on-site will love reading your comments; they are greatly appreciated. Best wishes.
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Review from S E (Daughter of Resident) published on 15 August 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Thank you very much for taking the time to provide your review. The team will be delighted to read your comments, they genuinely care for the residents and it shows. Best wishes.
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Review from Jan T (Friend of Resident) published on 6 August 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, thank you for your review. I am really happy to read that you've found our colleagues warm and happy. I always enjoy the welcome on reception and the team continues the theme! I think you can tell when a home is filled with happy residents and warm happy capable staff, it makes such a difference. My New Forest colleagues will be delighted to read your comments, thank you very much
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Review from H J (Daughter of Resident) published on 25 July 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, firstly my condolences for the loss of your Mother. I am extremely disappointed to read we didn't meet your Mother's needs. We understand the choice of care team is extremely important to each Resident and I am sorry we didn't deliver consistently on that for your Mum. We will take your feedback and use it to improve our training and our service. I am very grateful for your input, thank you. With my best wishes to your family, Helen
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Review from Amanda G (Daughter-in-law of Resident) published on 2 May 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, thank you for taking the time to provide us with your first 5 weeks' review. It sounds as if our team is getting it right for your Mum and family. I love reading that your mother-in-law was happy to be in the lounge for a while, that's a sign that she feels welcome, comfortable and safe. My colleagues in New Forest are lovely. They all genuinely love working with the residents and there's always something going on in New Forest. Thanks again for the review, my best wishes to you and your family.
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Review from Karen V (Daughter of Resident) published on 24 April 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello. Thank you so much for your wonderful feedback. I am so delighted to read how our lovely New Forest team supported your dad and your family. The grounds and the home are certainly lovely but for me it's the constant kindness from all the team that makes the difference. It's a lovely place to be and I'm so glad we've helped you all. Thank you for your review, best wishes to your family.
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Review from Robert K (Son of Resident) published on 8 April 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello. Many thanks for taking the time to provide us with a review. We highly value the feedback we get from families, the information is important for our ongoing service improvement efforts. I am delighted to read that your father's care has been rated five star, that makes our day. The high scores for our management and staff and facilities are also really appreciated. Thank you for supporting us in the provision of enjoyable and effective care and service of your Dad. Best wishes.
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Review from David H (Son-in-law of Resident) published on 28 March 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, I am so sorry for your loss. It is so very kind of you to write on our behalf during this sad time. My condolences, and that of our whole team, to your family. My colleagues in the New Forest home are just lovely, aren't they? They are all in the right job, caring for the residents and families, and each other all the time. It is what makes a home special, what makes it feel right. I am so very pleased we were able to support your family and your mum at this special and difficult time. Our warmest wishes to you.
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Review from S B (Daughter of Resident) published on 19 January 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello,
Thank you very much for your feedback. I am always delighted to read about how and when we get the service levels right for everyone but also it's really helpful to learn where we can improve. Your comment regarding the call bell system and its overall intrusion into residents' enjoyment will lead us to investigate our options and how we may reduce the intrusion. Thank you. I hope your mum is happy where she now is living. My very best wishes to you and your family cheers.
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Review from S A (Power of Attorney of Resident) published on 11 January 2024
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, Thanks for taking the time to give us your feedback. I agree that the staff are kind and caring, we've some wonderful colleagues in the New Forest Home. They make the difference! Best wishes and thanks.
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Review from Steve P (Son of Resident) published on 17 November 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Thank you for taking the time to provide us with your feedback. I am so delighted to read that you and your family all felt welcome and well looked after. I think New Forest NH is the most beautiful space, the trees, the gardens, the look and feel of the house itself, all contribute to the sense of tranquillity. However, it is the warmth of my colleagues in the home that really top it all off. They will all share my joy in reading your comments, many thanks.
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Review from Melanie M (Daughter of Resident) published on 6 November 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, thank you for your comments. I am delighted to read that your Mum is very happy in New Forest Nursing Home. My colleagues in New Forest are very warm and happy; they clearly enjoy spending time with the Residents. I am also delighted that you are receiving warm support from us; it's what we're here for! Thank you again for your comments; my best wishes to you and your family.
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Review from Linda V (Daughter of Resident) published on 6 November 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, thank you for taking the time to provide us with your feedback. We always appreciate feedback and input from families, friends and visitors, but to do so at such a difficult time is really kind of you - thank you.
Our colleagues in New Forest are lovely people who enjoy spending their time with the residents. I think the warm, relaxed relationships between residents and staff are what makes the home feel so welcoming and comfortable. With my condolences to you and your family, thank you again.
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Review from Carol C (Respite Resident) published on 26 October 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello, thank you for providing us with your feedback at such a difficult time. My sincere condolences for your loss. My best wishes to you and your family.
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Review from Jacqui H (Daughter of Resident) published on 25 October 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello,
Thank you for your review. Emergency respite situations are always stressful for everyone involved. I am so glad our colleagues provided you all with support and comfort. I do hope your Father lives well with us and that you all enjoy spending time with us. Best wishes and thanks.
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Review from Abby D (Daughter of Resident) published on 15 August 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello,
Thank you for your review. We genuinely appreciate it when family members give us feedback on how the team in the New Forest Nursing Home is doing. I am delighted with your comments on the activities bringing smiles and laughter, the chef and our great maintenance team. Thanks again for your wonderful comments. Cheers.
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Review from Catherine R (Daughter of Resident) published on 4 August 2023
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Reply from Helen Jones, CEO at New Forest Nursing Home
Hello,
Thank you very much for your considered and thoughtful feedback. Our team works very hard, willingly, to make each resident feel relaxed, comfortable and loved. I think they do an amazing job and I'm really delighted to share your feedback with them. Thank you so much.
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The Review Score of 9.6 (9.645) out of 10 for New Forest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.645 for New Forest Nursing Home is calculated as follows: ( (216 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 282 Ratings = 4.645
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for New Forest Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2024
Nina started her career in health care as a health care assistant and then trained as a nurse. Since qualifying she worked in A&E for 10 years, and for the last 20 years has worked in nursing homes, Nina has been an RGN, a Senior Nurse, a Clinical Lead and a Deputy Manager and is now Home Manager at New Forest Nursing Home where she enjoys working in a beautiful environment.
Job Title: Regional Manager South
Joined: 2023
Working for eleven years as a Social Worker and Team Manager in Adult Services, Jacqueline relished supporting care providers with their safeguarding, quality and compliance requirements. Based on this experience, she then sought a move into working with a residential care provider. Jacqueline approached Allegra Care first, as she felt that the company’s values, care principles and household model aligned very closely with her own vision of what good care should look like. As Regional Manager, her passion for outstanding care is self-evident as she supports homes and colleagues across Hampshire. She also thinks laughter is a great tonic – and her cheeky sense of humour is infectious.
Away from work, Jacqueline enjoys eating out, cinema and horse racing. As a mother of two grown-up children, she enjoys spending time with her friends, her family and her two grandchildren.
Job Title: Regional Relationship Liaison Manager South and Central Regions
Joined: 2022
After working for 14 years as a renal nurse specialist, Jacqui changed her career to be around more for her young children. Her wide-ranging experience since then encompasses a number of rewarding positions across a variety of sectors, including team leader for Jobsite; Southern Team manager for Westfield Health; management for a specialist lender helping people rebuild their credit profile and, most recently, moving into the elderly care sector with Barchester, for whom she worked in community awareness and fundraising.
Now, as Regional Relationship Liaison Manager for Allegra Care, she brings her diverse portfolio of skills to the task of supporting the homes and helping the company develop its profile in the elderly care sector.