New Forest Nursing Home

Fritham House, Fritham, Lyndhurst SO43 7HH
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9.6 36 Reviews
  • New Forest Nursing Home, Lyndhurst
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Care Provided by New Forest Nursing Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • New Forest Fritham Ltd
  • Person in charge
  • Irina Mindova (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 2

Funding & Fees Guide for New Forest Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is provided on site and is accessed through the main gateway over cattle grid. The arch way entrance to the right is for deliveries.


New Forest Nursing Home Reviews (36)

Total of 36, showing 21-36
9.6

New Forest Nursing Home has a Review Score of 9.6 (9.645) out of 10, based on 25 reviews in the last 2 years. Over all time New Forest Nursing Home has 36 reviews.

Overall Experience

  • 24
  • 10
  • 1
  • 0
  • 1

Date Published

36
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25
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Review from Vivian A (Daughter of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is unable to stand so is bed or chair bound. She is reluctant to leave her room and socialise, so the care home encourages one of the other lady residents to visit Mum in her room so they can chat, which is a lovely idea. I think she could be encouraged out of her room more if there were more
outside areas she could access. The home is set in lovely grounds, but the pathways are limited and short and most of the residents have limited mobility or are in wheelchairs, so investment into accessibility is needed. Staff are friendly and helpful, but do seem to be short staffed at times. Due to Mum's inability to move on her own, she does need to use the call button at times, this isn't always well received due to staffing levels. They have a weekly minibus ride out to local tearooms, the beach and etc. along with daily activities. They have even had a pony visit residents in their rooms, Mum loved this and hasn't stopped talking about it. Mum gets lonely, but feels safe and cared for.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello. Thank you for taking the time to provide us with your feedback, it is greatly appreciated. I note your positive comment regarding the lady residents' visits with your mum, thank you. I have taken onboard your comments about longer pathways and greater accessibility. I will ask our Asset Manager and Regional Manager to have a look at how we can improve this, thank you. I also note the scores of three for Food and Drink and Cleanliness which are disappointing, so we'll investigate those and improve them for everyone's benefit. Thank you for bringing your concerns to my attention. I am pleased however your mum feels safe and cared for, that's very important to all of us. Thank you again for your review, with my best wishes, Helen.


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Review from Jacqueline B (Daughter of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in hospital very ill and not responding, it was decided to send her to Fritham Nursing Home. Within a month Mum had improved so much it was like visiting a different person. Mum is very happy and the staff are lovely.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for taking the time to provide us with your feedback. I'm so delighted to hear that your Mum's health and well-being have improved so much. The home has such a beautiful surroundings and a lovely team of people who genuinely care about the residents. As you say, the staff are indeed lovely. Thank you again.


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Review from Kate D (Daughter of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the nursing home in October 2021 for palliative care. In the three months she was there, until her death, she was happy, joyful and, most importantly, not scared. She loved all the staff and received the most wonderful care. When my father became too infirm to stay in his home, knowing
how well my mother had been cared for, we chose to place him in the same nursing home. As with my mother, his care has been exemplary. The atmosphere is warm, friendly and inviting. I cannot recommend this place more highly. Thank you.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, my deepest sympathies for the loss of your Mum. I am so glad we're looking after your Dad now, that is such a privilege thank you. The Home is warm and inviting and the staff are all very caring and welcoming. It's a lovely place to live. Thank you for your feedback, it is greatly appreciated. With my best wishes,


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Review from Denice W (Niece of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has been at the home for seven months. We visit regularly and find the staff helpful and friendly, especially the receptionist staff.
She is well cared for and receives excellent nursing and support. There is always a cup of tea on hand when she asks for it. That means a lot to her as she
cannot leave her room and loves her tea.
The trained staff always ring us if there is anything to tell us. We find that extremely helpful and takes the worry away.
Thanks to all. We would recommend New Forest Nursing Home.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello,
Thank you for your feedback. I am delighted to read that we are making your Aunt and you feel reassured and comfortable with the service and care. New Forest is such a lovely place to be, not only due to our great colleagues but also the really special setting. Again thank you, my best wishes to you, your Aunt and your family.


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Review from M S (Son of Resident) published on 10 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the staff. My 89-year-old stepmother moved in in October 2022 in poor health. Six months on with regular taking of meds, good food and care she has a new lease of life. She has no mobility now but always sees people for care and meals etc. This would never happen alone at home. Again
- Thank you so much.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for your heartfelt words. They have definitely struck a chord with us as the outcome of a 'new lease of life' achieved for your Stepmother is what we seek to achieve for all Residents. Our lovely colleagues in New Forest will read your feedback with joy, thank you for your kindness.


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Review from Richard A (Son of Resident) published on 30 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in residential care at the home from November 2021 until her death on 1st September. During this time I was visiting the care home several times a week. Overall I am pleased with the care and support that my mother received. The staff were kind and capable in the interactions I witnessed.
This was a challenging time for all staff and residents as Covid had a considerable impact in the first months of 2022. There seemed to be a large staff turnover during this period and when visiting resumed I found a change in management and care team. At the practical end, the delivery of care seemed to go well, but at times the home appeared to be short-staffed, especially at weekends. When my mother's health declined in her last weeks, the staff showed excellent support for her and the family. The bedding and room were kept clean and fresh and my mother was kept as comfortable as possible. I appreciated the support from the local surgery too.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for your review. My condolences to you and your family on the loss of your mother. I appreciate just how tough such a time is, and so for you to make time to provide a review for us is humbling, thank you. I am delighted to read your positive comments about my colleagues in the New Forest home. They are very loving and supportive of the residents and families. My very best wishes to you and your family.


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Review from David H (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at New Forest Nursing Home for almost seven years until she passed away in July 2022. She arrived, after a spell in hospital, in poor spirits and worsening health with the onset of mild dementia. The welcoming friendly nature of the staff and regular healthy meals quite quickly
gave my mother a new lease on life. As her dementia became more serious she was amongst nursing and care staff who knew her, cared for her and ensured she was happy. As well as nursing, care and activities staff, the kitchen team, maintenance crew and managers, even at the most senior levels, took a genuine interest in my mother and enriched her daily life. Activities were understandably reduced during the Covid Pandemic but, even during the most difficult months, my mother was content. I felt New Forest Nursing Home handled the lockdown and isolation challenges with reassuring confidence and sensitivity. The disciplined and cheerful approach to infection control by all members of staff was really impressive.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello,
Thank you for your review.
The way our colleagues embraced caring for all residents during the pandemic and since has been humbling to witness. Everyone stepped up to support residents in those dark days when family members couldn't visit. Thanks to our team there was still plenty of laughter and warmth for all residents. Not all heroes wear capes! My very best wishes to your family, and thanks again.


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Review from Kathryn T (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in New Forest Nursing home for nearly 3 years. During Covid, the home relied more and more on agency staff which in my mother's case was not always satisfactory as she is bedbound and now has to have pure food. Occasionally the staff were not as supportive and understanding as they
could be. During the Covid lockdown, I think the home managed very well under the circumstances. I now visit my mother twice a week - her pure meals are now good and appropriate for her needs. The staff are always very friendly and welcoming. Her room is clean - but the walls have spillage stains that need to be cleaned up. She has a very small room - but prefers this room as it is one of the few rooms that have mobile reception. It is such a shame that the nursing home does not have wifi and mobile reception for the residents. My mother is not able to engage in the activities as she is reluctant to leave her room.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello
Thank you for your review.
I appreciate your positive comments regarding our colleagues and agree with you. They are a warm welcoming bunch in the New Forest. I will have our maintenance man check out the stains you've mentioned, thanks for bringing that to my attention. And I will investigate the wifi situation and revert with the findings. Many thanks for your review.
My best wishes,


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Review from R D (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As I was not able to visit my father because of Covid and was very surprised at his poor physical state to the point I did not recognise him when I saw him again in June as he lost over 20 kilos since I last saw him. However, after talking to the staff, I realised most of the weight loss happened before
he was admitted to the care home. After a couple of days of visiting, I realised that there we some basic items missing for the betterment of care - for example, an extra long bed and a long chair for his height.


Although I think that this was more a result of the limited supply of the NHS and difficulty of getting items due to the supply chain issue of covid, I feel that the staff and especially the manager went out of her way to rectify these and other smaller issues. She always showed empathy and understanding towards my father. I really do feel she made a heartfelt effort to do the best for my father to have as much dignity and comfort while he remained with us.


Reply from Helen Jones, CEO at New Forest Nursing Home

Hello
Thank you for your review. The individual circumstance of your Father's situation highlights how each Resident's and family's need is unique and needs the care and attention of those who go the extra mile. We are so lucky to have managers and staff who do so on a regular basis. They really do everything possible to make residents feel at home, relaxed and comfortable. Thank you for your recognition of their compassion and efforts, it is greatly appreciated.
My best wishes,


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Review from C K (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Parents are looked after very well by all the staff who are very patient and caring. Happy team, all very friendly. The medical team are excellent, arranging the correct medication and any problems my parents have. Very well fed, meal times and snacks. Their room arrangement is brilliant.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello,
Thank you for your review.
Every colleague in the home will be very grateful and appreciative for your positive review, thank you. It means a lot when people take the time to give us feedback, particularly when the kindness and compassion of the team are recognised.
My best wishes for your family,


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Review from G G (Great-granddaughter of Resident) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Today celebrated my great-grandmother's birthday. She turned 103. The staff all made such a fuss of her, to the extent that the manager came into the home on her day off. Great staff and a wonderful cake baked by the catering team. Very grateful that the staff care so much.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, thank you for your review. Everyone in New Forest was excited to celebrate with your great-grandmother and family. The staff in New Forest do genuinely care about the Residents and it's that warmth that makes it such a special place. My very best wishes to you and your family and thanks again for your review.


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Review from Karen C (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is so very well looked after by a wonderful team of nurses and carers with whom she has good relationships. I find the management team to be exemplary. I would also like to thank the Catering and Housekeeping teams. The home has a warm and caring atmosphere, but most importantly my Mother
is happy. To witness the joy on her face at an invitation to go out on a trip on the mini-bus is so heart-warming so a big thank you to the Driver and Activities Co-ordinator.

Reply from Helen Jones, CEO at New Forest Nursing Home

Hello, thank you very much for your kind words and recognition of the loving support the entire New Forest team show our Residents. To see a Resident enjoy their day is our best reward. Your review will be shared with the team who will undoubtedly be delighted to receive it. Many thanks and my best wishes to your family.


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Review from Penny E (Daughter of Resident) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very well looked after here, and, more importantly, he is happy and comfortable. He has a good rapport with all staff. All the staff are very caring and show patience and compassion to all patients. All staff from, management to cleaners, are very cheerful and go a long way to give the
home it's warm atmosphere. A lot of thought is given to outings and activities. I am very happy to know that my father is safe and cared for.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for taking the time to provide us with a review. I am so glad your Dad is happy with us. I know the staff in New Forest are genuinely caring people, who are happy and upbeat, and of course, this 'rubs off' on the residents. We are all very grateful for your wonderful ratings and review; it means a great deal to us that the residents' families are happy also. My very best wishes to your family, cheers.


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Review from N S (Husband of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The love and care that has been given to my wife has made us feel like we are part of a truly great family. New Forest Nursing Home; great home, great care by great people.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for your beautiful words, they mean the world to the team, who are in fact like family. However, that 'family' feel can only be achieved with your kind and supportive participation, and that of other families, all part of the New Forest family. Thank you, my very best wishes.


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Review from Jeff S (Son of Resident) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff at New Forest Nursing Home to be very nice, friendly and well-motivated. This tells me a lot about the quality of the staff, the manager and her management team. My mother is receiving the best care we could ever hope to get for her from the very dedicated staff.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for your review. I am delighted to read that we are meeting the needs of your Mother and your family. That's what we strive to achieve. I like particularly the New Forest team how they really enjoy spending time with the Residents. We believe that genuine interest in our Residents is what makes the difference. Thank you, my best wishes to you.


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Review from John H (Husband of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of covid restrictions, I have not been able to observe in person some of the facilities as my wife has only been here since November 2020. I have always found the staff friendly and helpful.

Reply from Helen Jones, CEO at New Forest Nursing Home

Thank you for your review. We appreciate just how difficult Covid restrictions have been. We are delighted that you've found the staff friendly and helpful. I think we're very fortunate to have such happy capable colleagues who are so committed to the residents. Thanks for taking the time to review the service.


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Current Review Score: 9.6 (9.645)

Overview of Review Score

The Review Score of 9.6 (9.645) out of 10 for New Forest Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.645 for New Forest Nursing Home is calculated as follows: ( (216 Excellents x 5) + (45 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 282 Ratings = 4.645

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for New Forest Nursing Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (3)

Nina

Nina Mindova

Job Title: Registered Manager

Joined: 2024

Nina started her career in health care as a health care assistant and then trained as a nurse. Since qualifying she worked in A&E for 10 years, and for the last 20 years has worked in nursing homes, Nina has been an RGN, a Senior Nurse, a Clinical Lead and a Deputy Manager and is now Home Manager at New Forest Nursing Home where she enjoys working in a beautiful environment.


Jacqueline

Jacqueline Smith

Job Title: Regional Manager South

Joined: 2023

Working for eleven years as a Social Worker and Team Manager in Adult Services, Jacqueline relished supporting care providers with their safeguarding, quality and compliance requirements. Based on this experience, she then sought a move into working with a residential care provider. Jacqueline approached Allegra Care first, as she felt that the company’s values, care principles and household model aligned very closely with her own vision of what good care should look like. As Regional Manager, her passion for outstanding care is self-evident as she supports homes and colleagues across Hampshire. She also thinks laughter is a great tonic – and her cheeky sense of humour is infectious.


Away from work, Jacqueline enjoys eating out, cinema and horse racing. As a mother of two grown-up children, she enjoys spending time with her friends, her family and her two grandchildren.


Jacqui

Jacqui Tucker

Job Title: Regional Relationship Liaison Manager South and Central Regions

Joined: 2022

After working for 14 years as a renal nurse specialist, Jacqui changed her career to be around more for her young children. Her wide-ranging experience since then encompasses a number of rewarding positions across a variety of sectors, including team leader for Jobsite; Southern Team manager for Westfield Health; management for a specialist lender helping people rebuild their credit profile and, most recently, moving into the elderly care sector with Barchester, for whom she worked in community awareness and fundraising.


Now, as Regional Relationship Liaison Manager for Allegra Care, she brings her diverse portfolio of skills to the task of supporting the homes and helping the company develop its profile in the elderly care sector.