Northcott House Residential Care and Nursing Home

Bury Hall Lane, Alverstoke, Gosport PO12 2PP
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9.2 24 Reviews
  • Northcott House Residential Care and Nursing Home, Gosport
Northcott House was originally constructed in the mid-1950’s to provide care for residents of Gosport as part of God’s Port Housing Society but is now part of the Contemplation Group. The home comprises 55 single bedrooms.

There are 3 large lounges and 5 smaller quiet lounges. The attractive communal dining area, with a seaside theme, leads to a large south facing conservatory which is a very bright, pleasant and airy room overlooking the grounds at the front.

Many of the rooms have views of the well-established secure garden containing a water feature and raised beds which create a very pleasant area for residents to enjoy. A gazebo offers shade from the hot sun. There is also a family of rabbits that live in this garden. Several of the residents are avid gardeners and enjoy pottering around in the flower beds.

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Care Provided by Northcott House Residential Care and Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Prasad Jose (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Northcott House Residential Care and Nursing Home Reviews (24)

Total of 24, showing 1-20
9.2

Northcott House Residential Care and Nursing Home has a Review Score of 9.2 (9.230) out of 10, based on 17 reviews in the last 2 years. Over all time Northcott House Residential Care and Nursing Home has 24 reviews.

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  • 10
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  • 1
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  • 2

Date Published

24
5
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7

Review from David D (Son of Resident) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everywhere was very neat and tidy and smelled fresh and clean. Mum's room was very clean and tidy. The new portable indoor chair is much better than a wheelchair. We had pre-booked the 'Dining Room' and we valued the care that the carer working the morning had laid up the table beautifully for our lunch.
It all felt calm and all staff greeted us warmly as we walked past.

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Review from Deborah B (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our father was admitted very recently and in the short time he has been at Northcott House Residential Care and Nursing Home, I have been touched at the care and kindness he has received from all the staff here. Everyone has made dad and the family welcome and nothing is too much trouble. Thank you
to you all!

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Review from W W (Wife of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is being well looked after in Northcott House Residential Care and Nursing Home, and all his needs are met. The staff are kind and helpful and available. He can do as he wishes and most days he is happy to be taken into the spacious lounge to take part in a quiz. His room is nice and comfortable
and I can visit any time, and join him for lunch frequently, which is home cooking. I have peace of mind, knowing that he is contented.

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Review from Jason M (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely bunch of people at Northcott House. My mother wasn't with them for long, unfortunately, but she was treated with dignity and respect even after passing away. Everybody that I came across, from the manager to the cleaners, were all very friendly and helpful and after Mum passed away I was
treated with compassion and was not made to rush to empty the room. Can not fault Northcott and would love to say a big thank you to all the staff mum may not have been with you for long, but it was a comfort to know she was being cared for in her last days.

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Review from Colin S (Husband of Resident) published on 6 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Northcott House for 19 months. In that time I have seen a number of changes in the running of the home. It is now a warm and comfortable home with very good staff and facilities. There had been an issue with the lunchtime food not being as hot as it should have been. Thanks
to the management team of three particular staff members, the dining room is now very well organised and the food is hot and plentiful. Well done to all concerned.

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Review from Louise D (Daughter of Resident) published on 15 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Northcott House for 2 years and 9 months. Earlier this year new management came on board at the home and everything has improved so much. The home is beautifully clean in the rooms and the communal areas. The gardens are kept so well and is a lovely setting to sit outside and spend
time with Mum. The staff are so friendly and always smiling, they look after my Mum so well and I am so grateful for all that they do, this includes all the staff that work at the home, not just the wonderful carers.
The activities staff are full of care and enthusiasm and organise lots of great activities for the residents, including taking them out for lunches and other events, which is really beneficial for my Mum.
I feel so happy knowing Mum is safe and being cared for well. Thank you to this recent management for making such fabulous improvements.

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Review from Amanda B (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Northcott House is based in a very pleasant quiet area In Alverstoke.
It has a beautiful area out front which is spacious and also well-protected.
The garden is lovely as are the lounges, game room I noticed with a smaller pool table, conservatory and Dining room which reminds me of Pebbles at Stokes
Bay.
My dad arrived at Northcott House in May.
Dad was made to feel welcome as soon as he arrived, he has since changed rooms with a garden view and when I asked if this was possible at any point it was met without hesitation.
The staff are so friendly and polite and tend to my dad brilliantly, you are made to feel welcomed also.
Nothing is too much trouble for any of the staff from the manager, care workers, maintenance, catering and activities.
I feel much happier now I know my dad has started to come out of his shell and is well looked after and that is down to the staff, who often take him on walks which he loves.
I am so appreciative of all they do for Dad.

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Review from Anne W (Daughter of Resident) published on 26 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff are happy and obliging. Mum is very happy with her room, staff and food, but things are now improving in all areas, especially delivering her food hotter than it was. Any issues raised are addressed very efficiently by management.

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Review from M A (Wife of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone at Northcott House are lovely and friendly. The nurses and carers are very kind and caring, any problems are soon sorted by the deputy manager and manager. We are kept informed about any changes for the residents. We are always able to have a chat if we have any worries.

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Review from Adrian P (Son of Resident) published on 16 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.

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Review from J H (Wife of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the 20 months or so my husband was resident in Northcott House. He was treated with kindness, gentleness, respect, dignity and patience. He was not always the easiest resident due to his illness. I could visit at any time and was always made welcome by the carers and other staff who always had
a smile. I was phoned if anything was amiss, likewise if he had a particularly good day. If I have a question about the care at any time it was dealt with quickly and rectified. I believe my husband was happy at Northcott as was I. Northcott stuck me as a happy and friendly home.

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Review from A R (Daughter of Resident) published on 8 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident of Northcott since April 2024 and although I always found most staff to be friendly and helpful I did have my concerns on some matters.
After the concerns raised from the last inspection, there have been lots of very noticeable improvements made by the new management and
there is a more positive vibe around the home.
The level of personal care for my mum has definitely improved, she eats very well and is looked after well by all the staff. Residents have the opportunity to join in with more stimulating activities and they have also been making use of the garden in the nice weather.

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Review from I M (Son of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother chose this home herself after visiting various others. She is well cared for in every aspect, she is happy and feels secure. We find the staff very kind and helpful and nothing is too much trouble for them. The home is clean, tidy with lots to stimulate the residents if they want to join in.
If we have a problem with any aspect of Mum's care, it is swiftly dealt with.

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Review from Lisa L (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Northcott House is located in a lovely quiet area with a nice open space/green and it also has a garden.
It has a very homely atmosphere and everyone is very friendly. All the staff who work at Northcott make you feel welcome and are always happy to see you.
From day one Dad was treated with kindness
and respect and he settled in well. The care he receives has been fantastic. The carers nurses entertainment staff and management all look after Dad. And we are always kept informed with anything and we can always ask if we have any questions.
Dad has enjoyed his food and he has been eating very well. They have a lovely big dining room and conservatory. All the kitchen staff are lovely and work very hard. Everyone who works at Northcott including laundry and maintenance and admin are always friendly and polite and helpful.
We are pleased that Dad has settled and that he is being cared for well.

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Review from S W (Daughter of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and well cared for both physically and mentally. The staff are kind, caring and happy. The new manager and deputy has made a positive impact on residents' experience, environment and clearly care for the residents' and staff's wellbeing.

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Review from J H (Daughter of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been at Northcott since early 2024 and we as a family are very pleased with the care and compassion shown to him each day. The care and nursing team engage with my dad with his humour and wit and nothing is too much trouble. His room is kept clean and his needs are met with empathy and understanding.
Thank you to all the team at Northcott.

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Review from Fran T (Daughter of Resident) published on 24 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My Mother was not treated with the respect that she deserved. Some of the staff were brilliant and really helped and really cared, whilst others could not have cared less. Her needs were not met satisfactorily. The management lacked basic compassion, they did not listen to any concerns or worries that
we raised with them. The management was cold and unfeeling. We as a family found some of their behaviour very offensive. All in all it's a care home that we would not recommend. The management team were good at treating the relatives of the residents with contempt.

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Review from Teresa H (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dreadful place. Poor communication. The management team are appalling. They have no understanding of treating patients with dementia with any dignity or respect. The standard of care was poor. Management is very good at covering up their errors.

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Review from John H (Husband of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you all for your kindness and care looking after my wife, especially the last weeks and for the care and love you gave my wife whilst she was with you. My wife could not have been looked after better and we really appreciated all the care you gave her. It has been a difficult time for the family
but made much easier knowing she was in the best of hands with everything she needed and that she was happy. That has made such a difference to us. Once again thank you all, we hope you all realise how invaluable you all are and what a difference you make to people's lives by doing what you do.

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Review from A O (Friend of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend is always treated with the utmost courtesy and dignity and her care is tailored to her needs and personal likes and dislikes as much as possible. All the staff are very kind and approachable, and any issues raised with senior nursing staff and management are responded to sympathetically and
resolved in a timely manner. I enjoy visiting my friend and am always made very welcome by all the warm and friendly staff, and it is a warmth that permeates all areas of the home.

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Current Review Score: 9.2 (9.230)

Overview of Review Score

The Review Score of 9.2 (9.230) out of 10 for Northcott House Residential Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.230 for Northcott House Residential Care and Nursing Home is calculated as follows: ( (99 Excellents x 5) + (69 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 200 Ratings = 4.23

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northcott House Residential Care and Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Northcott House Residential Care and Nursing Home

What types of Care is Northcott House Residential Care and Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Northcott House Residential Care and Nursing Home provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Northcott House Residential Care and Nursing Home have?

There are 55 Single Rooms.

What are the Facilities & Services at Northcott House Residential Care and Nursing Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Northcott House Residential Care and Nursing Home to the centre of Gosport?

0.7 mile(s) as the crow flies, distance by road may be significantly further.