Northcott House Residential Care and Nursing Home

Bury Hall Lane, Alverstoke, Gosport PO12 2PP
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9.2 24 Reviews
  • Northcott House Residential Care and Nursing Home, Gosport
Northcott House was originally constructed in the mid-1950’s to provide care for residents of Gosport as part of God’s Port Housing Society but is now part of the Contemplation Group. The home comprises 55 single bedrooms.

There are 3 large lounges and 5 smaller quiet lounges. The attractive communal dining area, with a seaside theme, leads to a large south facing conservatory which is a very bright, pleasant and airy room overlooking the grounds at the front.

Many of the rooms have views of the well-established secure garden containing a water feature and raised beds which create a very pleasant area for residents to enjoy. A gazebo offers shade from the hot sun. There is also a family of rabbits that live in this garden. Several of the residents are avid gardeners and enjoy pottering around in the flower beds.

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Care Provided by Northcott House Residential Care and Nursing Home

  • Type of Service
    • Nursing Home
  • Privately Owned
  • For a maximum of 55 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Prasad Jose (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (55)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Northcott House Residential Care and Nursing Home Reviews (24)

Total of 24, showing 21-24
9.2

Northcott House Residential Care and Nursing Home has a Review Score of 9.2 (9.230) out of 10, based on 17 reviews in the last 2 years. Over all time Northcott House Residential Care and Nursing Home has 24 reviews.

Overall Experience

  • 10
  • 10
  • 1
  • 1
  • 2

Date Published

24
5
16
17
7

Review from Trevor W (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked for a room to use for my mums Birthday and to have sarnies and cakes to be done for us to celebrate my mums 83rd Birthday it was very pleasing to see the room was very nicely decorated and the food was lovely and ample of it.
Thank you, ladies, for making mums afternoon lovely.

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Review from Edwin K (Husband of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my wife entered the home she has been happy, not agitated like she was at home. My daughters and I were very pleased she settled in.

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Review from Helen S (Power of Attorney of Resident) published on 12 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We have been hugely disappointed by Northcott House. The standard of care we expected and our relative deserved was not provided.
There have been significant inconsistencies in the information given to us and other health professionals as well as prolonged errors with medication.
The Management lacks
courage, compassion and credibility.

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Review from Jill P (Daughter of Resident) published on 9 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was carefully looked after by Northcott House and she was nursed through a very challenging time. The senior staff/management were very attentive and made themselves available to us whenever we had questions or things to discuss. I cannot praise them highly enough. The new system of logging
care needs on mobile handsets seems to be a very useful innovation so that all care staff know about the needs/concerns of their users. The care staff did their best for Mum and our experience was that great kindness and dignity was shown to Mum at all times. We were delighted that Mum could be looked after by Northcott House in the last days of her life.

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Current Review Score: 9.2 (9.230)

Overview of Review Score

The Review Score of 9.2 (9.230) out of 10 for Northcott House Residential Care and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.230 for Northcott House Residential Care and Nursing Home is calculated as follows: ( (99 Excellents x 5) + (69 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (10 Very Poors x 1) ) ÷ 200 Ratings = 4.23

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Northcott House Residential Care and Nursing Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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