All Fees are subject to a full assessment by the care home
Oaklands House Care Centre has a Review Score of 9.9 (9.909) out of 10, based on 41 reviews in the last 2 years. Over all time Oaklands House Care Centre has 99 reviews.
Review from Kev W (Son of Resident) published on 9 July 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre
Thank you for your heartfelt message. We're truly honoured to hear that, after moving your dad several times, you've found Oaklands House to be the best in meeting his needs. We're also glad to hear that you feel welcomed and supported by both the staff and management. Your positive feedback means a lot to us, and we're grateful you chose us for your dad's care.
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Review from L S (Granddaughter of Resident) published on 9 July 2024
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5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre
Thank you for your kind words about Oaklands House! We're thrilled to hear you find our staff amazing, appreciate the activities, and value the care and approachability of our team. It's wonderful to know that you enjoy visiting your loved one and feel they're well cared for. Your feedback means a lot to us!
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Review from R P (Husband of Resident) published on 20 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre
Thank you sincerely for sharing your experience and kind words about Oaklands House Care Centre during such a difficult time. We are deeply sorry for your loss and grateful that we could provide comfort and care to your wife in her final days. Our thoughts are with you and your family.
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Review from Carol B (Daughter of Resident) published on 24 May 2024
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5.0 out of 5
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Review from Paul S (Son of Resident) published on 10 May 2024
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for sharing your experience with Oaklands House Care Centre. We're glad to hear that the staff and management were friendly and helpful and that your mother enjoyed her stay despite health challenges. It's reassuring to know that the rooms were suitable for her needs, the food was enjoyable, and that communication regarding your mother's care was consistent. We appreciate your feedback and are committed to providing excellent care to all our residents.
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Review from Lynda C (Daughter of Resident) published on 21 March 2024
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you so much for your wonderful review of Oaklands House Care Centre! We're delighted to hear that our dedicated staff consistently uphold the highest standards of care and professionalism, all while maintaining a warm and welcoming atmosphere. It's fantastic to know that nothing is too much trouble for our team and that they always greet residents with a smile. We take great pride in providing delicious, home-cooked meals and creating a vibrant environment filled with various activities and entertainment options for our residents to enjoy. Your glowing recommendation means the world to us, and we're truly grateful for your kind words. Thank you for entrusting us with the care of your loved one at Oaklands House Care Centre!
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Review from Donna S (Friend of Resident) published on 15 March 2024
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for sharing your experience at Oaklands House Care Centre! We are thrilled to hear that your friend is enjoying life to the fullest and engaging in the stimulating activities. Our dedicated lifestyles team works tirelessly to create a vibrant and engaging environment for all our residents, and it's heartwarming to hear that you have found the activities to be great fun. We believe in the importance of fostering a sense of community and inclusivity, which is why many of our activities and events are open to the whole family of the resident. We're delighted to hear that you feel welcomed and valued as part of the Oaklands family. Recognising and valuing our staff is essential to maintaining a positive and supportive workplace environment, and we're pleased to offer employee of the month awards. It's great that your friend enjoys our home-cooked meals and can choose where to dine. Thank you for entrusting us with their care; we're honoured to be part of their journey at Oaklands.
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Review from Heather P (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
We extend our heartfelt condolences on the passing of your mother, and we appreciate you taking the time to share your experience at Oaklands House Care Centre. It's truly touching to hear that your mother felt happy and loved during her time with us. Our team takes great pride in providing empathetic, compassionate, and dignified care, and we deeply value your kind acknowledgement. Being part of making your mother comfortable and happy was a privilege for us. Your gratitude means a great deal, and we offer our continued support during this difficult time.
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Review from Jamie R (Son of Resident) published on 17 January 2024
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for your concise and positive feedback! We're pleased to hear that you associate Oaklands House Care Centre with excellence, humanity, responsibility, respect, care, and responsiveness. Your kind words are greatly appreciated, and we remain committed to upholding these values.
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Review from S N (Daughter-in-law of Resident) published on 9 January 2024
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you so much for your heartwarming feedback regarding our Christmas Carol Service at Oaklands House Care Centre. We are thrilled to hear that you enjoyed the festive atmosphere and delicious treats. It's wonderful to know that our dedicated staff contributed to making the event fabulous and seeing all residents so happy brought joy to us all. Your kind words are greatly appreciated, and we look forward to continuing to create memorable moments for our residents.
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Review from Karen C (Daughter of Resident) published on 4 January 2024
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for sharing your positive experience with Oaklands House Care Centre! We're delighted to hear that your father is well-placed and that you feel fortunate to have chosen our care home. Our team is dedicated to creating a welcoming and friendly environment for both residents and their families. We appreciate your kind words about our approachable staff and the variety of activities offered by our dedicated lifestyle team. Your feedback means a lot to us. Thank you again for your review.
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Review from Martin C (Husband of Resident) published on 4 January 2024
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
We are sincerely touched by your glowing review! It means the world to us that you both have experienced exceptional care at Oaklands House. Your kind words about our nursing care, management, and the dedication of our staff truly motivate us to continue providing the best service. We're thrilled to hear your positive feedback on the monthly newsletter and the variety of activities offered by our dedicated lifestyles team. Thank you again for such a positive review.
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Review from Claire B (Daughter of Resident) published on 29 December 2023
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Overall Experience
4.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for taking the time to share your positive experience at Oaklands House Care Centre. We appreciate your kind words about the friendliness and care provided by our dedicated staff across various roles. We also acknowledge your feedback regarding the room cleaning aspect. Your input is valuable, and we will certainly address this matter to ensure a more seamless experience for both current and future residents. We appreciate your understanding, and we're committed to continuous improvement. Our team is grateful for your encouragement, and we'll strive to maintain the high standards of care that you have highlighted. Thank you again for your review.
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Review from L H (Sister-in-law of Resident) published on 13 November 2023
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5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for your heartfelt review! We're truly touched by your kind words. It's a privilege to provide a caring and stimulating environment for our residents. Our varied activity programme helps to create a happy and friendly environment for residents and staff alike. Not only this but these activities are aimed to reflect the passions and interests of our residents, making each day more meaningful. We appreciate your recognition of the team's dedication and the efforts behind our newsletter. We'll continue to give our all to ensure the well-being of our residents. Your support means a lot to us.
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Review from Julie C (Granddaughter of Resident) published on 23 October 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
We appreciate your feedback about your experience with Oaklands House Care Centre. It's wonderful to hear that your initial fears dissipated upon entering and that the facility was bright and welcoming with a variety of activities for residents. While your grandmother's stay was short, it's heartwarming to know that she was treated with care and dignity, and her every need was addressed. Our staff's support for both her and you during your visits, along with their attentiveness, is commendable. Your gratitude is truly appreciated, and it's reassuring to know that Oaklands House Care Centre would be your first choice should the need arise. Thank you again for sharing your thoughts.
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Review from Derek W (Son of Resident) published on 18 October 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
We appreciate your feedback about the care your mother is receiving here at Oaklands House Care Centre. It's great to hear that she is well taken care of and always clean and tidy. The friendly and welcoming staff contribute to a positive atmosphere. Thank you for sharing your thoughts.
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Review from Margaret K (Daughter of Resident) published on 21 September 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for your kind words about the September newsletter and the care provided to your mother here at Oaklands House Care Centre. We appreciate your recommendation and are delighted to hear that you are happy with the level of care and support received. Your feedback is greatly appreciated.
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Review from John H (Son of Resident) published on 9 June 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for your positive review. Our experienced staff at Oaklands House Care Centre aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. It's so wonderful to have the team's efforts recognised. We thank you for your kind words; they will be on to the team, who will be delighted to hear your feedback.
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Review from Mike H (Son of Resident) published on 20 April 2023
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for your review and positive comments. Our highly experienced team at Oaklands House aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with, as our residents are our number one priority. Our team at Oaklands House are highly motivated to deliver person-centred care. We help all our residents ease into their new life with social clubs, exercise classes, and excellent facilities. It's so wonderful to have the team's efforts recognised. We thank you again for your review; it will be passed on to the rest of the team, who will be delighted to hear your feedback.
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Review from L H (Daughter of Resident) published on 17 April 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre
Thank you for your positive review. Our staff at Oaklands House are highly motivated to deliver person-centred care. We help all our residents ease into their new life with social clubs, exercise classes, and excellent facilities. Oaklands in-house catering team are always committed to meeting every resident’s dietary requirements, as we know how important mealtimes are for residents. The environment we strive to create in our home is uplifting and joyful, allowing residents to enjoy their time whilst receiving the necessary care. Our varied approach to entertainment encourages our residents to share their interests, develop new ones, and continue their hobbies during this new stage in their lives. Thank you again for your review; your kind words will be passed on to the team.
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The Review Score of 9.9 (9.909) out of 10 for Oaklands House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.909 for Oaklands House Care Centre is calculated as follows: ( (445 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 486 Ratings = 4.909
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Oaklands House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
I would like to take this opportunity to introduce myself, my name is Byron Nadgie and I am the manager at Oaklands House. I joined the Future Care Group because I passionately believe in their core values: Care, Comfort, Compassion and Credibility, which should always be at the centre of the way we work.
I started at Oaklands House 3 years ago, I have a wealth of knowledge and experience working within the care sector, having managed Nursing/Dementia and Residential homes, led management teams as a Regional and Managing Director, and finally became Head of Quality for the priory group south west and Wales, before moving to HC-0ne as a Quality Turnaround Lead Practitioner.
Starting out from the ground upwards, I first became a registered manager in 2002, and since then have enjoyed working within the care industry in management or senior management roles.
As a relative myself of a mum living in Nursing care, I strive to promote best practise, person-centred approaches and positive outcomes for all those who call Oaklands home.
I have a keen love of the outdoors, sitting in the sunshine and a passion for writing fantasy and fiction novels.
I look forward to meeting you personally, my door is always open, working with you to make a brighter future for your relative.
Job Title: Administration Manager
Hi, I’m Sally, the administration manager.
I’ve been with the company for two years after a complete career change of 16 years in retail. I joined The Future Care Group as an HCA then progressed to a senior and now I’m the administration manager, over my time with the company I have built up relationships with families over their loved ones and now I’m the contact for them as they contact the home. My role is fast-paced and each day is different.
Job Title: Receptionist
Hello, I’m Martina, and I’d like to introduce myself. I’m a member of the Administration team, primarily stationed at our reception area. I’m typically the first point of contact when you visit Oaklands. I moved to the UK from Slovakia 16 years ago and joined Oaklands two and a half years ago as a night healthcare assistant. My passion for meeting new people and assisting families in maintaining their connections led me to make a career change and join the Administration team at Oaklands. I’m part of a three-person team under the leadership of Sally Ware.
It’s my pleasure to help you stay connected with your loved ones or guide you to other team members who can address your inquiries.
Job Title: Lifestyle Lead
Joined: 2018
Hi, I'm Erica. I have been the Lifestyle Lead at Oaklands since December 2018. My team of 4 staff share a philosophy of engagement and fun. We love to hear residents laugh and are proud of how, irrespective of disability, all of our residents join in. We use a person-centred approach to enable people to have moments of joy and meaning.
Job Title: Head of Catering
Joined: 1998
I'm Sarah, the Head of Catering! I have been at Oaklands for 21 years, where I actually started as a Carer. I often helped in the kitchen where I was mentored by the chef and began to learn about food preparation, diet and nutrition. I progressed to Chef and now Head Chef, and I am proud of my achievement and running our team.
We are always looking for ways to make food interesting, irrespective of dietary need. As a keen Baker I love to try out new recipes. I have a team of 5 chefs and kitchen assistants all of which are focused on providing a positive meal time experience.
