Oaklands House Care Centre

Allington Lane, West End, Southampton SO30 3HP
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9.9 99 Reviews
  • Oaklands House Care Centre, Southampton
Oaklands House Care Centre is a well- established nursing home with a modern extension of 26 additional large rooms with en-suite facilities with personal showers.

The home is surrounded by countryside. Set in an ideal quiet location with landscaped gardens, the home offers a total of 72 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Oaklands House Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Oaklands House Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Byron Nadgie (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oaklands House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Oaklands House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Oaklands House Care Centre Reviews (99)

Total of 99, showing 41-60
9.9

Oaklands House Care Centre has a Review Score of 9.9 (9.909) out of 10, based on 41 reviews in the last 2 years. Over all time Oaklands House Care Centre has 99 reviews.

Overall Experience

  • 82
  • 16
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Date Published

99
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Review from I R (Resident) assisted by family/friend published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident since May 2022. I love everything about the home. The staff are amazing, always going above and beyond. This is my home now, and I feel so happy. The food is lovely. I really enjoy all the entertainment. The lifestyle girls are so, so good and always ask what we want to do. I love making
cakes with our chef; she is amazing. Nurses, managers, carers, and all staff are brilliant. Five stars.

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Review from Jackie C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Oaklands since April, and in that time, the family cannot fault the care that the staff have given him. All his needs are taken care of, and nothing is ever too much trouble. They always have lovely things to say about him, which puts our minds at rest.
He has had episodes of being
unwell, and we have always been informed by the nursing team about how he is and any treatment that he needs.
The family are always made to feel welcome no matter what time of the day we visit, and we are also looked after by the staff.
It was his birthday last week, and so we arranged for an afternoon tea for him. There were 16 of us, and they catered for all of us with plenty to spare. The room that the tea was held in was very spacious, so we had plenty of room.
We all had such a lovely afternoon.
The family want to thank all the staff at Oaklands for taking such great care of our dad.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your positive review. Our experienced staff aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. With the help of our lifestyle leads, we offer our residents a wide range of activities to take part in, allowing our residents to remain social and pursue new interests and hobbies. Thank you again for the recognition of our home and staff, who work hard to deliver high standards of quality care services for your loved ones at all times.


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Review from Ronald B (Son-in-law of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My visit was to bring clothes and other equipment. I was pleased with the reception and the assistance I received.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your positive review regarding our home and staff at Oaklands House. Your feedback is very much appreciated.


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Review from Vicki B (Daughter of Resident) published on 6 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Oaklands after a period in hospital. She was expected to go back to her own home, but the transition was smooth and easy thanks to the case, compassion and empathy of the fantastic staff. They all looked after her every interest and made her life interesting and varied. Her lack
of sight did not stop them from including her in the activities. I am so glad that my mother was able to spend her remaining months in such a caring environment.

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Review from A B (Daughter of Resident) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well run. The staff are amazing, warm, friendly and really caring. Friends and family who visit Mum always comment on how lovely the staff are and how they like the home. They care for Mum really well and let us know of any concerns or changes in her. As a family, we have complete satisfaction
that Mum is safe and well looked after.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your positive review. Our staff at Oaklands House are highly motivated to deliver person-centred care, as our residents are always our number one priority. Your wonderful comments will be passed on to the team, who will be delighted to hear your feedback.


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Review from Terence W (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service, staff are wonderful.
Always greeted with a smile at reception.
The gardens are beautiful.
My mother is feeling loved, and she feels she is well looked after.
The building is very clean and tidy, and the residents are well entertained with various people coming in to keep them
amused.
I definitely, would recommend Oaklands.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your review. Here at Oaklands House, we like to think of ourselves as one big family. We help all our residents ease into their new life with social clubs, a range of activities, and excellent facilities. The environment we strive to create in our care homes is uplifting, allowing people to enjoy their time whilst receiving the necessary care. We appreciate your kind words, and they will be passed on to the rest of the team.


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Review from Julie W (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken into Oaklands for rehabilitation after a fall. She was only there for 2½ weeks, but from what we saw, our family couldn't fault the care she received. The staff were all lovely, and although she was new to the home, they treated her like family and were respectful and caring. The management
was also very approachable and there whenever you needed help/advice. The home manager made a point of coming around most days to say hello and even made us a cup of tea. The home itself is lovely, bright and welcoming. The walls are painted in different pastel colours with beautiful paintings, which made it a lovely place to visit. Sadly my mum wasn't able to make use of them, but there were lots of activities available and, being December, they included carol singing, pantomime, a party and so much more. Families were also able to join their family members for Christmas Day lunch if they wished, which was so different to my mum's previous home. Would thoroughly recommend Oaklands.

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Review from Wendy C (Daughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great nursing home! My father feels safe and supported here, and the staff are very friendly and kind.
His room is cosy and warm, which makes him feel safe, and although he is almost bedridden, there is always someone popping in to see him, to attend to his nursing needs or just for a chat.
The
team always go above and beyond.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your review. Here at Oaklands, we like to think of ourselves as one big family. We help all our residents ease into their new life with our excellent facilities and care. The environment we strive to create in our care home is uplifting and joyful, allowing your loved ones to enjoy their time with us here. We appreciate your kind words, and they will be passed on to the rest of the team, who will be delighted to hear your wonderful feedback


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Review from W K (Daughter of Resident) published on 11 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Oaklands this year after a short stay in the hospital. Although she was only there for a couple of weeks, we cannot thank the staff enough for the care and attention they gave to her. We also appreciate the compassion they showed to all the family in what was a very difficult
time.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your positive review. The care services we deliver as a team here at Oaklands House Care Centre are extremely important to us, and we are very proud of our home and the staff who look after our residents. We are always aiming to make a difference in the life of those we engage with in any way that we can. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling and meaningful. Your kind words will be shared with the rest of the team.


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Review from Angela H (Daughter of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of Oaklands are exceedingly good. The staff are excellent, care assistants delightful and nothing too much trouble. My mother is well looked after and always enjoys the various activities. The receptionist is always most helpful and efficient and the care home is a pleasure to visit.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Review from Barbara B (Daughter of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oaklands House Care Centre have made my mother's transition to care reassuring and smooth. All staff are positive and caring - going beyond even when staff numbers are low. For us, her family, knowing she is safe and comfortable and her needs (emotional and medical) are being met has been
a great strength. Mum loves singing, her smile makes all the difference.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for your positive review. Our highly experienced staff aspire to make a difference in the life of those we engage with. This ensures the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. Your kind words will be shared with the team, who will be delighted to hear your feedback.


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Review from A L (Daughter of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On behalf of my brother and myself, we would like to thank you for the care of our mother for end-of-life care. She was treated with dignity and good care, the staff were friendly and supportive. We thought Oaklands House Care Centre was very good and would highly recommend.

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Review from K H (Daughter of Resident) published on 21 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely afternoon tea with Mum in the vintage cafe and very well looked after by the staff, who treat the residents and their loved ones well. Nothing is too much trouble for Oaklands and Mum has a new lease of life here. Thank you for all you do for her and us to make it feel like home.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Many thanks for your positive review, our staff at Oaklands are highly motivated to deliver person-centred care. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Samantha D (Next of Kin) published on 2 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands is a place of kindness and compassion. The staff go out of their way to make sure residents and guests are well looked after. They keep you constantly updated. My neighbour had no one in her life other than me and my husband. Oaklands gave her friends, people that genuinely cared for her. I
really do appreciate all of the help guidance and support.

Reply from Sydney Lyttleton, Marketing Assistant at Oaklands House Care Centre

Thank you for such positive comments. Our highly experienced team at Oaklands House Care Centre aim to always provide the best care for your loved ones and aspire to make a difference in the lives of those we engage with. We appreciate your kind words, and they will be passed on to the team.


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Review from R H (Daughter of Resident) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was generally very pleased with the care my father received at Oaklands House Care Centre. He was always very and I know he enjoyed the food - especially the breakfasts! Sometimes I know he exhibited challenging behaviour but I'm sure he was looked after with kindness and humour. Administration staff
were as lovely to him as the carers and nurses.

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Review from David G (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff including carers, nurses, cleaners and front of house gave us a feeling of complete reassurance that the last few weeks of our Dads life would be as comfortable as possible.
Well done to the Oaklands team. Thanks again.

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Review from J T (Wife of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Oaklands House Care Centre after a hospital stay and we were so pleased with the level of care from your staff, the quality of the setting overall, that we have taken the decision for him to remain there.

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Review from M B (Friend of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I often attend to visit Oaklands with my friend whose husband lives here, this home is so welcoming, and the lady at the front desk is always so happy to greet us, so welcoming as care homes can be daunting to visit. The staff are so friendly and accommodating to us.
The home is so vibrant with colour
and always has an energetic atmosphere, my friend's husband always seems well looked after, I cannot rate this home high enough!
My friend has truly struck gold, she has built some trusting relationships in Oaklands and she speaks so highly of the lady in the admin. I may book myself in here when I need it.

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Review from Philip H (Son of Resident) published on 4 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff were fabulous in caring for our mum during the last year of her life. Nothing was too much trouble and tried to persuade her to join in with the activities as much as possible. Because of visiting restrictions due to Covid, booking a visit was always straightforward and we were
accommodated without problems.
We cannot thank the staff enough for the care and dedication they gave to Mum. Mum was quite a character and that was reflected in the staff's comments after Mum's passing. Thank you.

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Review from J B (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Oaklands House Care Centre reassured us the minute we came through the door. My father was so very frail and unwell, and as a family, we were anxious about his being moved from the hospital, how glad we were though.
He only had a short stay before passing away. As a family, what we experienced with
all staff made it so comforting for all of us.
Thank you, thank you, thank you.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Thank you for your incredibly kind comments. Praise like this means so much to our staff. Even though it was only a short stay, your father has touched the hearts of many, and he's missed by all of us.


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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Oaklands House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Oaklands House Care Centre is calculated as follows: ( (445 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 486 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (5)

Byron

Byron Nadgie

Job Title: Home Manager

I would like to take this opportunity to introduce myself, my name is Byron Nadgie and I am the manager at Oaklands House. I joined the Future Care Group because I passionately believe in their core values: Care, Comfort, Compassion and Credibility, which should always be at the centre of the way we work.


I started at Oaklands House 3 years ago, I have a wealth of knowledge and experience working within the care sector, having managed Nursing/Dementia and Residential homes, led management teams as a Regional and Managing Director, and finally became Head of Quality for the priory group south west and Wales, before moving to HC-0ne as a Quality Turnaround Lead Practitioner.


Starting out from the ground upwards, I first became a registered manager in 2002, and since then have enjoyed working within the care industry in management or senior management roles.


As a relative myself of a mum living in Nursing care, I strive to promote best practise, person-centred approaches and positive outcomes for all those who call Oaklands home.


I have a keen love of the outdoors, sitting in the sunshine and a passion for writing fantasy and fiction novels.


I look forward to meeting you personally, my door is always open, working with you to make a brighter future for your relative.


Sally

Sally Ware

Job Title: Administration Manager

Hi, I’m Sally, the administration manager.


I’ve been with the company for two years after a complete career change of 16 years in retail. I joined The Future Care Group as an HCA then progressed to a senior and now I’m the administration manager, over my time with the company I have built up relationships with families over their loved ones and now I’m the contact for them as they contact the home. My role is fast-paced and each day is different.


Martina

Martina Kerestanova

Job Title: Receptionist

Hello, I’m Martina, and I’d like to introduce myself. I’m a member of the Administration team, primarily stationed at our reception area. I’m typically the first point of contact when you visit Oaklands. I moved to the UK from Slovakia 16 years ago and joined Oaklands two and a half years ago as a night healthcare assistant. My passion for meeting new people and assisting families in maintaining their connections led me to make a career change and join the Administration team at Oaklands. I’m part of a three-person team under the leadership of Sally Ware.


It’s my pleasure to help you stay connected with your loved ones or guide you to other team members who can address your inquiries.


Erica

Erica Smith

Job Title: Lifestyle Lead

Joined: 2018

Hi, I'm Erica. I have been the Lifestyle Lead at Oaklands since December 2018. My team of 4 staff share a philosophy of engagement and fun. We love to hear residents laugh and are proud of how, irrespective of disability, all of our residents join in. We use a person-centred approach to enable people to have moments of joy and meaning.


Sarah

Sarah Barratt

Job Title: Head of Catering

Joined: 1998

I'm Sarah, the Head of Catering! I have been at Oaklands for 21 years, where I actually started as a Carer. I often helped in the kitchen where I was mentored by the chef and began to learn about food preparation, diet and nutrition. I progressed to Chef and now Head Chef, and I am proud of my achievement and running our team.


We are always looking for ways to make food interesting, irrespective of dietary need. As a keen Baker I love to try out new recipes. I have a team of 5 chefs and kitchen assistants all of which are focused on providing a positive meal time experience.