Oaklands House Care Centre

Allington Lane, West End, Southampton SO30 3HP
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9.9 99 Reviews
  • Oaklands House Care Centre, Southampton
Oaklands House Care Centre is a well- established nursing home with a modern extension of 26 additional large rooms with en-suite facilities with personal showers.

The home is surrounded by countryside. Set in an ideal quiet location with landscaped gardens, the home offers a total of 72 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Oaklands House Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Oaklands House Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Byron Nadgie (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oaklands House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Oaklands House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Oaklands House Care Centre Reviews (99)

Total of 99, showing 61-80
9.9

Oaklands House Care Centre has a Review Score of 9.9 (9.909) out of 10, based on 41 reviews in the last 2 years. Over all time Oaklands House Care Centre has 99 reviews.

Overall Experience

  • 82
  • 16
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Date Published

99
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Review from Mary H (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although Mum was only at Oaklands for a couple of months we would like to thank all staff for making her short time there so comfortable. For also treating Mum with kindness, dignity and above all being so caring in the short time she was there.

Reply from Monika Jankauskaite, Digital Marketing Manager at Oaklands House Care Centre

Reviews like this make all the hard work that the team at Oaklands put in worth it. Thank you so much.


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Review from L D (Sister of Resident) published on 15 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to my sister's circumstances, staff have not always been able to deal with her, but have tried their best with her.
My main criticism was the phone took a long time to be answered or not answered at also did not get feedback when needed but overall was pleased with the care.

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Review from D P B (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father was taken to Oaklands initially for respite after having Covid in February 2021. It was a difficult time for all particularly relatives who could not visit him or the home. I had spoken to the manager prior to my dad's arrival asking for various aspects of his care to be taken into account
and for reassurance that he would be well looked after. In the 2 months, dad was there we as a family were just not happy with his care. Communication with residents was difficult but there appeared to be little appreciation of my dad's background or issues with Parkinson's. I was not impressed with the management of the home. I could describe in detail some of the issues but suffice to say that despite the CQC rating of good we couldn't wait to move him elsewhere which we did.

Reply from Monika Jankauskaite, Marketing Assistant at Oaklands House Care Centre

We are sorry you did not find the team here at Oaklands approachable, most of us in the management team have relatives in care homes and really do put the relative/resident experience at the forefront of everything we do. We welcome this feedback and will look at how we can make this a better experience for all.


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Review from Jade T (Daughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred to Oaklands last year after being in hospital.
It was such a difficult time due to Covid and not being able to comfort her.
The staff at Oaklands were professional, incredibly kind, and patient during such a difficult time.
The administration manager was incredibly informative
from the start, and I can’t thank her enough for all the guidance and care.
The manager always has time for you to discuss any concerns; he made sure Mum was happy and settled in her accommodation.
All the staff during Covid lockdowns worked incredibly hard to keep the residents safe.
Mum sadly suffered from Covid, and the team comforted her while she recovered.
One lady, I would like to thank you for your support for Mum.
Mum has been well looked after and has regained her strength, she has settled in well and now joins in with the many activities that are arranged for the residents.
The two activities ladies are incredible at their job and organise wonderful activities for the residents.
Thank you, Oaklands

Reply from Monika Jankauskaite, Marketing Assistant at Oaklands House Care Centre

Thank you, Jade, for such a lovely review; our team will be very pleased to hear this. Ensuring our residents are cared for in a safe and healthy environment is our greatest priority.


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Review from David T (Son of Resident) published on 27 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful dad had been in hospital for months with various issues and complications, but he was eventually put into Oaklands House as a 'D2A' patient while his care was assessed by the social services.
Horrible Covid restrictions made it very difficult for us to visit Dad, but Oaklands took good
care of him right up until he passed away.
The house environment is very calming for the residents, and the staff and management are very nice too.
It almost seems strange that we will never visit Dad at Oaklands again, and I wish we could.

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Review from Caroline M (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Oaklands work very hard to ensure their residents are happy and well looked after, with the individual needs taken into account and catered for. Nothing seems too much trouble when it comes to caring. There is a real family spirit to the home and a happy atmosphere. Both residents and staff
are always cheerful. Activities are always doing their best to engage residents and keep them occupied, and it's lovely to see all the exciting things they get up to. I am very happy to have found Oaklands, and they have done a very good job of looking after my relative during the time they have been living there. I cannot thank them enough.

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Review from Steve A (Son of Resident) published on 9 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We feel that this is probably the best care home that Mum has been in since she went into care. Although we have not been able to visit as much as we would like due to Covid-19, when we have visited, the staff always seem friendly and have plenty of time for us and Mum.

Reply from Aileen Nimmo, Sales & Marketing at Oaklands House Care Centre

Thank you for taking the time to give us feedback. We will share your review with the staff and are delighted to see you rate the home as five star.


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Review from M S (Friend of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He was only in the home for a couple of months but he was looked after with care and dignity, couldn't have had better care.

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Review from Kevin L (Son of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father seems well looked after in these difficult times. He is treated with dignity and the staff interact very well with him. I have every confidence that his needs are met extremely well.

Reply from Aileen Nimmo, Sales & Marketing at Oaklands House Care Centre

We are delighted to read you feel happy with Oakland's care home and that your Father's needs are being met in a dignified way by the care team.


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Review from Ralph H (Husband of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing bad to say about Oaklands House care home. The staff are amazing and are always welcoming. They respond to and interact with all the residents in a most positive manner, and I would not have a better place for my wife to be in. My thanks go to them all.

Reply from Aileen Nimmo, Sales & Marketing at Oaklands House Care Centre

Thank you for sharing your thoughts on the team at Oaklands House care home. It is lovely to read you feel the dedicated staff are amazing and welcoming. We will ensure the team has an opportunity to read your review. Thank you.


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Review from Stephanie K (Daughter of Resident) published on 9 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for just over a year. He tells me often how happy he is and what fun he has. He adores his carers and so do I. My visits have been a joy. My Dad is always smiling and he so enjoys music and singalongs. The team at Oaklands make sure his music is always in place for his
enjoyment. The nursing team are excellent and keep me informed of my Dad's health etc. Team Oaklands are great and listen to my needs and requests too. Brilliant team.

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Review from M E (Husband of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express my deepest gratitude and thanks to all the staff and management with their care, dedication and consideration strongly enough in the execution of their duties regarding my wife.

Reply from Aileen Nimmo, Sales & Marketing at Oaklands House Care Centre

Our sincere thanks for the kind feedback it will be shared with the team who, as you commented, are truly dedicated.


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Review from M M (Nephew of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent, rooms clean. Residents treated with dignity. Concerns about moving Auntie but all fears have gone.

Reply from Tori Blackadder, Marketing Assistant at Oaklands House Care Centre

Thank you for taking the time to review Oaklands House. We are pleased to hear that you are happy with our staff and the services provided. We are delighted to hear you are confident with the decision to move to Oaklands House.


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Review from John M (Husband of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In spite of being one of only two full-time care staff on duty over the weekend (the rest were agency workers with limited familiarity with the residents) she was giving unstinted effort to make the residents feel valued and important, going above and beyond with their personal care.

Reply from Tori Blackadder, Marketing Assistant at Oaklands House Care Centre

Thank you for taking the time to review Oaklands House. We are pleased to hear that you felt our level of care provided was above and beyond.


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Review from Sue O (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family are very grateful for the care mum received during the final weeks of her life, which she spent ay Oaklands House. Every member of staff we met was happy to answer any questions we had or to find the answers for us. Everyone was caring and considerate and all our questions were answered with
knowledge and understanding. We were kept updated with Mum's progress on a regular basis and whenever we visited she seemed rested and content. The home itself was light and airy and mum had a lovely peaceful room overlooking fields and trees.

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Review from Sian T (Daughter of Resident) published on 15 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Oaklands House from September 2016 until the end of February 2019 when she died and I cannot praise this nursing home enough.
Their care of my mother was superb!
They were very caring and compassionate, both towards her and us as relatives.
Any queries we had were quickly dealt
with and my Mum's needs and medication regularly reviewed. They quickly spotted when anything was wrong and immediately involved her GP.
In the last days of her life her care, compared with that of my Father who died in hospital, was outstanding!
She was regularly monitored by staff ensuring she was comfortable. We were allowed to stay with her - indeed we were given another room with a bed and a shower where we could sleep and wash as well as regularly fed too!
This meant that my brother, sister and I were able to be with her 24/7 in the last weeks of her life, which meant so much.
Staff really cared for my Mum - you cannot find that in all nursing homes as we know from previous experiences.

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Review from Margaret W (Niece of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A happy place to come to. Residents and staff are comfortable with each other. Residents all looked cared for, clean and tidy. Rooms are comfortable and en-suite I regard as essential. Family welcomed whenever they visited. All questions regarding health. Eating etc answered fully. Thank you for your
care.

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Review from Peter W (Brother of Resident) published on 19 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and we are so happy that our sister has been able to make her home here.

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Review from Graham G (Son of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as we came here, we felt a warmth and kindness. A fresh, open and very well planned environment. At what has been a very difficult time for our family, Oaklands House, along with the lovely staff, have given us much peace of mind, in the knowledge that my dad couldn't be in a better place! This
is by far the best nursing home I have seen.
Heartfelt thanks to you all.

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Review from Gary F (Son of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All members of staff are extremely helpful and friendly to my mother, me and my brother and sister. They are very professional people and contact me any time there is an issue with my mother. The property is bright, welcoming and is always clean and tidy.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Oaklands House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Oaklands House Care Centre is calculated as follows: ( (445 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 486 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (5)

Byron

Byron Nadgie

Job Title: Home Manager

I would like to take this opportunity to introduce myself, my name is Byron Nadgie and I am the manager at Oaklands House. I joined the Future Care Group because I passionately believe in their core values: Care, Comfort, Compassion and Credibility, which should always be at the centre of the way we work.


I started at Oaklands House 3 years ago, I have a wealth of knowledge and experience working within the care sector, having managed Nursing/Dementia and Residential homes, led management teams as a Regional and Managing Director, and finally became Head of Quality for the priory group south west and Wales, before moving to HC-0ne as a Quality Turnaround Lead Practitioner.


Starting out from the ground upwards, I first became a registered manager in 2002, and since then have enjoyed working within the care industry in management or senior management roles.


As a relative myself of a mum living in Nursing care, I strive to promote best practise, person-centred approaches and positive outcomes for all those who call Oaklands home.


I have a keen love of the outdoors, sitting in the sunshine and a passion for writing fantasy and fiction novels.


I look forward to meeting you personally, my door is always open, working with you to make a brighter future for your relative.


Sally

Sally Ware

Job Title: Administration Manager

Hi, I’m Sally, the administration manager.


I’ve been with the company for two years after a complete career change of 16 years in retail. I joined The Future Care Group as an HCA then progressed to a senior and now I’m the administration manager, over my time with the company I have built up relationships with families over their loved ones and now I’m the contact for them as they contact the home. My role is fast-paced and each day is different.


Martina

Martina Kerestanova

Job Title: Receptionist

Hello, I’m Martina, and I’d like to introduce myself. I’m a member of the Administration team, primarily stationed at our reception area. I’m typically the first point of contact when you visit Oaklands. I moved to the UK from Slovakia 16 years ago and joined Oaklands two and a half years ago as a night healthcare assistant. My passion for meeting new people and assisting families in maintaining their connections led me to make a career change and join the Administration team at Oaklands. I’m part of a three-person team under the leadership of Sally Ware.


It’s my pleasure to help you stay connected with your loved ones or guide you to other team members who can address your inquiries.


Erica

Erica Smith

Job Title: Lifestyle Lead

Joined: 2018

Hi, I'm Erica. I have been the Lifestyle Lead at Oaklands since December 2018. My team of 4 staff share a philosophy of engagement and fun. We love to hear residents laugh and are proud of how, irrespective of disability, all of our residents join in. We use a person-centred approach to enable people to have moments of joy and meaning.


Sarah

Sarah Barratt

Job Title: Head of Catering

Joined: 1998

I'm Sarah, the Head of Catering! I have been at Oaklands for 21 years, where I actually started as a Carer. I often helped in the kitchen where I was mentored by the chef and began to learn about food preparation, diet and nutrition. I progressed to Chef and now Head Chef, and I am proud of my achievement and running our team.


We are always looking for ways to make food interesting, irrespective of dietary need. As a keen Baker I love to try out new recipes. I have a team of 5 chefs and kitchen assistants all of which are focused on providing a positive meal time experience.