Oaklands House Care Centre

Allington Lane, West End, Southampton SO30 3HP
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9.9 99 Reviews
  • Oaklands House Care Centre, Southampton
Oaklands House Care Centre is a well- established nursing home with a modern extension of 26 additional large rooms with en-suite facilities with personal showers.

The home is surrounded by countryside. Set in an ideal quiet location with landscaped gardens, the home offers a total of 72 spacious en-suite rooms, a wide range of facilities and 24-hour expert care.

Oaklands House Care Centre is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Oaklands House Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 78 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Byron Nadgie (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (78)
    • Single Rooms with ensuite Wet Room (72)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Oaklands House Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Oaklands House Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Oaklands House Care Centre Reviews (99)

Total of 99, showing 81-99
9.9

Oaklands House Care Centre has a Review Score of 9.9 (9.909) out of 10, based on 41 reviews in the last 2 years. Over all time Oaklands House Care Centre has 99 reviews.

Overall Experience

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Review from Penny K (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Oaklands House in August after being in hospital for 4 weeks. As soon as I walked through the door of Oaklands House I knew it was the right place for mother to live. Myself and family could not be happier with the care she receives. The meals look very appetising and my mother has
gone from hardly eating when she lived alone to having a good appetite. We are very grateful.
She is in such a lovely home with amazing carers.

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Review from Sarah-Louise B (Daughter of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident here from mid-March until 24th August when she sadly passed away.
The staff were always so kind, caring and supportive. When mum became very poorly, the staff were amazing, sitting with mum to give us a break, making tea or a shoulder for us to cry on. Nothing was too much
trouble. The kindness and dignity mum was shown right up to the end of her life was exceptional. Oaklands House became very much part of our lives as well as mum's. It has a real feel of a big family about it.

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Review from K M (Daughter of Resident) published on 29 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to Oaklands my dad has been very content. He is extremely well cared for and always clean and neat.
The carers and staff are all very friendly and make me welcome any time.
I would recommend Oaklands to anyone needing care.

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Review from James C (Son of Resident) published on 15 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently passed away (July 2018) During her 18-month stay at Oaklands House she has received really good nursing (she arrived with badly ulcerated legs and would not sleep in a bed) and as a result, these problems were cured with compassion, humour and a great deal of care and attention.
Thank you. The management and staff get a great vote of confidence from myself and my family.

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Review from Robert F (Son of Resident) published on 9 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care for Dad in his end of life days has been overall excellent and appreciated by us all.


Happy, cheerful staff have been a real experience for us. Cleanliness )in difficult circumstances for cleaners) is better than previous experience.


The home is kept scented well which is appreciated.


Great

commitment by all carers experienced and witnessed.


Glad to support with cake donations to assist dementia fundraising.


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Review from Allister F (Son of Resident) published on 9 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the exceptional care at Oaklands.
The staff are just wonderful, showing kindness and compassion regardless of how they are treated. Their cheery demeanour was like sunshine in what may have otherwise been a depressing experience for family and friends of the resident, especially as this
was the oldest wing.
Nothing was ever too much trouble, and the kind, compassionate & caring culture clearly filtered right down through the organisation at every level.
When my brother had the first interview with the manager, she was extremely interested in our concerns and anxieties regarding the care of our father who was in the advanced stages of Alzheimer's Disease and gave us confidence that this was the right choice, and our expectations were fully met in every regard.
I cannot recommend this home highly enough to anyone looking for a high quality of care for one of their loved ones.
Many thanks to every member of staff that was involved in my father's care day and night.

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Review from Donald B (Husband of Resident) published on 18 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As of March this year, my wife is a new resident at Oaklands. I have been most impressed with all aspects of her care from day one. She accepted Oaklands as her home immediately because we were able to personalise her room with pictures and photographs etc. and because the staff are friendly, helpful,
have infinite patience and are dedicated to their various roles.
Oaklands is kept warm, welcoming, extremely clean and tidy and provides its residents with a variety of activities to become involved in.

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Review from A E (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's needs are well cared for. The staff are empathetic, responsive and helpful. Whilst my mother is not always able to engage in the activities program, she is normally still encouraged to participate even if it's just as an observer.

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Review from Tina A (Daughter of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased Mum settled quickly. Staff are lovely, they know all residents' likes and dislikes.

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Review from Amanda B (Daughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all seem to be very friendly and helpful. Their caring manner towards the residents is especially noticeable.


I am always met with a smiling face and made to feel welcome.


It has taken my mum a long time to settle down but finally, she seems to be settled.


Thank you.


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Review from J R (Wife of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff very good, always polite and helpful. Food good, sometimes if served in bedroom it could be hotter but the manager is aware of this now.
I attended the residents' meeting which was informative.

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Review from W M (Son of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive and friendly. If ever I have a concern about my dad they are very approachable and will do what they can to address these concerns.

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Review from Thomas B (Husband of Resident) published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run care home. The staff are very efficient and friendly. The food is very good and varied. It is also kept very clean. My wife is very well looked after. The rooms are clean and comfortable. The security is good.

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Review from Edith H (Wife of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my husband receives at this home. The staff are very good and if there comes a time when I cannot manage I hope that I could go into this home, as I cannot fault at all. It is a lovely home, clean, bright and they are like one big happy family. I know my husband is getting
the best care and that puts my mind at rest.

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Review from Kenneth S (Friend of Resident) published on 24 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, the home is well run and very friendly.

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Review from Janet M (Husband of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and services.

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Review from Denise D (Daughter of Resident) published on 7 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been happy with the care provided to my mother during her time at Oaklands House. All staff have always been friendly, polite and caring. It is a beautiful home with efficient management. I would not hesitate to recommend it.

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Review from Paul D (Son of Resident) published on 23 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have no problems at all with Oaklands House or its staff and facilities. My father has been there from January - September 2016 and it was trying hard to get even better. They looked after him in a very kind and caring manner throughout his stay.

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Review from Mary B (Husband of Resident) published on 4 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When ever I arrive at the home I'm always greeted nicely, most time offered tea and improved how my husband has been doing. The staff are polite, if I've had a problem its been sorted out. On our 60th Wedding Anniversary the staff decorated his room. Made a cake for us and wine in a bucket, and brought
my husband a present to give me and a card. Even though he didn't understand this meant so much to me. The staff in turn came and congratulated us. What more could you ask for.

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Current Review Score: 9.9 (9.909)

Overview of Review Score

The Review Score of 9.9 (9.909) out of 10 for Oaklands House Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.909 for Oaklands House Care Centre is calculated as follows: ( (445 Excellents x 5) + (38 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 486 Ratings = 4.909

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Oaklands House Care Centre is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 78 registered maximum number of service users is 15.6, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (5)

Byron

Byron Nadgie

Job Title: Home Manager

I would like to take this opportunity to introduce myself, my name is Byron Nadgie and I am the manager at Oaklands House. I joined the Future Care Group because I passionately believe in their core values: Care, Comfort, Compassion and Credibility, which should always be at the centre of the way we work.


I started at Oaklands House 3 years ago, I have a wealth of knowledge and experience working within the care sector, having managed Nursing/Dementia and Residential homes, led management teams as a Regional and Managing Director, and finally became Head of Quality for the priory group south west and Wales, before moving to HC-0ne as a Quality Turnaround Lead Practitioner.


Starting out from the ground upwards, I first became a registered manager in 2002, and since then have enjoyed working within the care industry in management or senior management roles.


As a relative myself of a mum living in Nursing care, I strive to promote best practise, person-centred approaches and positive outcomes for all those who call Oaklands home.


I have a keen love of the outdoors, sitting in the sunshine and a passion for writing fantasy and fiction novels.


I look forward to meeting you personally, my door is always open, working with you to make a brighter future for your relative.


Sally

Sally Ware

Job Title: Administration Manager

Hi, I’m Sally, the administration manager.


I’ve been with the company for two years after a complete career change of 16 years in retail. I joined The Future Care Group as an HCA then progressed to a senior and now I’m the administration manager, over my time with the company I have built up relationships with families over their loved ones and now I’m the contact for them as they contact the home. My role is fast-paced and each day is different.


Martina

Martina Kerestanova

Job Title: Receptionist

Hello, I’m Martina, and I’d like to introduce myself. I’m a member of the Administration team, primarily stationed at our reception area. I’m typically the first point of contact when you visit Oaklands. I moved to the UK from Slovakia 16 years ago and joined Oaklands two and a half years ago as a night healthcare assistant. My passion for meeting new people and assisting families in maintaining their connections led me to make a career change and join the Administration team at Oaklands. I’m part of a three-person team under the leadership of Sally Ware.


It’s my pleasure to help you stay connected with your loved ones or guide you to other team members who can address your inquiries.


Erica

Erica Smith

Job Title: Lifestyle Lead

Joined: 2018

Hi, I'm Erica. I have been the Lifestyle Lead at Oaklands since December 2018. My team of 4 staff share a philosophy of engagement and fun. We love to hear residents laugh and are proud of how, irrespective of disability, all of our residents join in. We use a person-centred approach to enable people to have moments of joy and meaning.


Sarah

Sarah Barratt

Job Title: Head of Catering

Joined: 1998

I'm Sarah, the Head of Catering! I have been at Oaklands for 21 years, where I actually started as a Carer. I often helped in the kitchen where I was mentored by the chef and began to learn about food preparation, diet and nutrition. I progressed to Chef and now Head Chef, and I am proud of my achievement and running our team.


We are always looking for ways to make food interesting, irrespective of dietary need. As a keen Baker I love to try out new recipes. I have a team of 5 chefs and kitchen assistants all of which are focused on providing a positive meal time experience.