Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 116 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.

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Care Provided by Pax Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Dunford (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pax Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,551 – £1,800
    • Self-Funded Residential Dementia Care £1,698 – £2,040
    • Self-Funded Nursing Care £1,803 – £1,803
    • Self-Funded Nursing Dementia Care £1,839 – £1,941
    • RESPITE Self-Funded Residential Care £1,820 – £1,820
    • RESPITE Self-Funded Residential Dementia Care £1,820 – £1,820
    • RESPITE Self-Funded Nursing Care £2,205 – £2,205
    • RESPITE Self-Funded Nursing Dementia Care £2,205 – £2,205

  • Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).
  • (these prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.


  • Parking

  • Freely available parking on site.


Pax Hill Care Home Reviews (116)

Total of 116, showing 1-20
9.9

Pax Hill Care Home has a Review Score of 9.9 (9.927) out of 10, based on 42 reviews in the last 2 years. Over all time Pax Hill Care Home has 116 reviews.

Overall Experience

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Date Published

116
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Review from KATE C (Daughter of Resident) published on 1 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill is the best a care home you could ever wish for. My father was looked after in the Windsor Wing for 16 months. He was attended to day and night and cared for with neverending kindness and patience. My father's condition improved as he stayed at Pax Hill, having been very ill in hospital before
he arrived. The staff cared for his physical needs as well as providing entertainment and companionship. We are very grateful that such a difficult time in Dad's life - and ours - was made as good as possible.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

Our Windsor team are committed to giving the best possible care for every resident. Thank you for taking the time to write a review and I shall pass on your kind words.


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Review from A H (Niece of Resident) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank you so much for the wonderful care you gave my aunt for the two and a half weeks she was with you for respite care. She has recovered so well and is now living happily at home. She particularly appreciated the dignity with which she was treated and the outstanding food.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

It was a pleasure to care for your Aunt in our Balmoral Unit. Many thanks for taking the time to write a review.


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Review from Sarah S (Resident) published on 13 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quickly absorbed into the community here, so friendly and always there when needed. My room is beautifully positioned and I can watch the birds and after activities I always look forward to a meal. Such good, delicious food and well presented.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We are so pleased you have enjoyed your time with us and have been welcomed into our Balmoral community. Thank you for taking the time to write a review.


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Review from Rob B (Son of Resident) published on 12 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you very much for the wonderful care for our father received in his last two years we witnessed the many times staff stepping in, to make him more comfortable, cared for every level, including nursing care physical care, stretch class care and spiritual care. You are all a very special bunch with
wonderful varied gifts with much gratitude.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

It was an absolute pleasure to care for your father in Balmoral, thank you for giving us the opportunity. He will be greatly missed by our Pax Hill family.


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Review from Jane B (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have felt welcomed by all the staff and management team since our very first visit to Pax Hill.
Mum is extremely well looked after on Montgomery floor and the staff are just lovely with her. The whole environment is clean, warm and calm. Nothing is too much trouble for any of the staff and anytime
we want to chat about something, they are available. We highly recommend Pax Hill.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you for your feedback. It's great to hear you're always made welcome and your mum is well cared for.


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Review from Maya P (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a 4-week respite stay whilst we went abroad from December 2024 to January 2025. She is 94 and had never been in a care home before so were naturally concerned as to how she would cope. The staff were reassuring at the outset and gave detailed updates when we called whilst we were away.
They accommodated all my mother's needs and foibles without issue.
We collected my mother 2 days ago and she spent the whole journey home chatting about how lovely and kind the staff were and how nice the food was. She also said she would be happy to go to Paxhill again when we next go away. I think that says it all really, as she was not keen on going initially!
We felt very confident and reassured leaving my mother and were very impressed with the staff, the home, the care and the ethos of Paxhill. We would definitely recommend the home to anyone looking for respite or permanent care for an elderly relative.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you for your feedback. Lovely to hear your mum enjoyed her stay. Look forward to having her stay with us again.


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Review from Valere L (Respite Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pax Hill Care Home is a well managed home with devoted and hard working staff who are committed to the well being of its residents. It is set in beautiful Hampshire grounds which are very well maintained. Varied and interesting activities are provided and the is a community atmosphere.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you for your feedback. I'm pleased that you enjoyed your respite stay and acknowledged the community spirit we have at Pax Hill.


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Review from Ben B (Son of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident now for nearly 2 years. He is extremely well looked after by the staff and nothing is too much trouble for them. The nursing team and visiting doctor, in particular, are great and always available for a chat to discuss his needs. The activities lady is also great and makes
sure he takes part in the daily exercise classes to keep both his physical and mental capacity going. All the staff seem to take pride in their work and make it a great place. The place is very clean and well maintained too. I highly recommend Pax Hill.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

The daily exercise classes are a great way of socialising and keeping the mind and the body fit, we encourage all our residents on Balmoral to take part; I am so pleased your dad has been enjoying them. Thank you for taking the time to review our Balmoral Unit, I will pass on your kind words to the team.


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Review from R U (Son of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank a particular staff member and his staff for their kindness when my mother first arrived at Pax Hill.
Followed by her move to Windsor ward where another staff member and her team looked after her until his final moment, with great care and kindness.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

I will share your kind words with both teams that cared for your mother. Thank you for taking the time to write a review and for giving us the opportunity to care for your mother.


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Review from Joyce J (Resident) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the food, staff, garden, activity.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We are delighted that you are happy with everything in our Balmoral Unit. Thank you for taking the time to write a review and I will pass your kind words on to the team.


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Review from Gwendoline P (Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill is a very well-managed Care Home. This was especially evident during the time of Covid when we, the residents, felt very safe. Generally, too the standard of caring is very good indeed. The carers are well-trained and very helpful in every way. Nothing is too much trouble for them at any time
of day or night.
We have a very good director of activities who provides a wide range of creative opportunities according to the many various capacities of residents. Again, nothing is too much trouble. Local visits to places of interest are also arranged.
The whole house is kept very clean and the housekeeping staff take pride in their work. The food is good and residents' suggestions are always considered.
We all very much enjoy the wildlife in the grounds, which again are very well kept.
I have no hesitation in recommending Pax Hill from every standpoint.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We are so pleased that you are enjoying all the activities and enrichment that we offer. Our staff takes a great deal of pride in what they do, and we appreciate you taking the time to write this review. I will share your kind words with the team.


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Review from Claire H (Granddaughter of Resident) published on 7 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was moved to Windsor in Pax Hill from care-at-home in Kent for end-of-life care nearer to family. She was treated with dignity. kindness and respect at all times and were always kept warm, clean, comfortable, and attended to. We knew it would only be for a short time (it ended up being just
4 weeks) but the professionalism and level of care provided by all the staff reassured us that it had been the right decision to move her and it was such a relief to know even in the times we couldn't visit there would be a caring hand and friendly face to help her.
From the nurses and care support team to the admin office and reception staff, everyone puts in so much effort to make the residents, and their families feel welcome & supported.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

Thank you very much for your review of our Windsor Unit. It is important to us that we provide the very best care for our residents and ensure that families are kept informed and made to feel welcome at all times. I will pass your kind words on to our team.


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Review from Gill S (Wife of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill is an excellent care home with modern buildings and set in beautiful grounds. The facilities are good, everywhere is very clean and there is an excellent range of activities. My husband was looked after with care and compassion and always treated with dignity during the last four months of
his life. His end-of-life care was excellent. The staff are all delightful not only caring for him but also very caring of the relatives. I would have no hesitation in recommending Pax Hill to others.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

Relatives become part of our Pax Hill family and it is so important to us that they are cared for alongside our residents. We are grateful for your review and for giving us the opportunity to care for your husband in his final months.


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Review from Edward R (Son of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was receiving palliative care for 2 weeks over the month of October.
The staff gave exceptional nursing care, being particularly attentive to patient care and communicating with myself and my sister about what to expect and how to manage the treatments he was receiving.
The team was very
good at respecting my father's wishes and providing all the help he required.
The carers were particularly kind and managed to be positive and cheerful in difficult circumstances.
At Pax Hill, we will rate highly all of the factors that contribute to a good care environment, such as food, cleanliness, etc. But really what makes Pax Hill stand out as an outstanding care home is the personal and caring nature of the team, from the moment you walk in, to the moment you leave, the whole team are there to support you in a very genuine and touching way.

Reply from Angela Strange, Resident Liaison at Pax Hill Care Home

We always strive to provide the best care possible for our residents and to be there as a support for family, your review is really appreciated and I will share your kind words with the whole team at Pax Hill.


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Review from Valerie W (Friend of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I stepped inside the care home I was met by smiles, greetings, helpfulness and kindness. Visitors are never treated as outsiders, but are warmly welcomed at any time. I know that many of the staff went the extra mile to care for and support my friend, who couldn't have been happier.
The surroundings, which are beautiful, seem so quiet, until you spot all the woodland wildlife and hear the birdsongs. I feel so glad we chose Pax Hill for my friend.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you Valerie for your lovely feedback. I'm happy to hear you were made to feel so welcome.


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Review from R H (Son of Resident) published on 7 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill is a lovely home. The grounds and buildings are beautifully presented. Mum has been here for three months and quickly settled in with lots of help from the brilliant carers and nurses. Their unfailing friendliness and support has seen her go from strength to strength.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you R for your feedback, we really do appreciate your feedback.


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Review from J H (Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the view from my room.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you so much for your review, we appreciate your feedback.


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Review from Robert B (Respite Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my stay here in the Balmoral Unit. The staff are always very kind and compassionate and nothing is too much trouble.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you Robert for your review. Pleased to hear you enjoyed your stay, it was lovely having you with us.


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Review from Elaine G (Daughter of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Pax Hill for 2 weeks and we cannot fault the welcome we received. The staff are friendly, helpful, kind and understanding. Mum is settling in well and we would thoroughly recommend the home. The rooms are nicely decorated and look out onto lovely countryside with squirrels and
birds as constant visitors.

Reply from Wendy Dunford, Manager at Pax Hill Care Home

Thank you Elaine for your review. We are really pleased to see your mum settle in and be part of the Pax Hill family.


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Review from Sally H (Daughter of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for nearly a month and we are so pleased with the kind and supportive way the team at Pax is caring for her. She is catered for with lovely food, activities, events, health and well-being care. It is all done with respect but her safety and dignity are paramount.

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Current Review Score: 9.9 (9.927)

Overview of Review Score

The Review Score of 9.9 (9.927) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.927 for Pax Hill Care Home is calculated as follows: ( (462 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 496 Ratings = 4.927

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 42 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 18 Mar 2025

Nursing rooms available for both dementia and non-dementia care needs. General (non dementia) residential room available.


Awards / Recognitions (0)

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Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager

Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.


Frequently Asked Questions about Pax Hill Care Home

What types of Care is Pax Hill Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pax Hill Care Home provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pax Hill Care Home have?

There are 98 Single Rooms.

What are the Facilities & Services at Pax Hill Care Home?

Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pax Hill Care Home to the centre of Farnham?

4.3 mile(s) as the crow flies, distance by road may be significantly further.