Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 117 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.

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Care Provided by Pax Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Dunford (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pax Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,551 – £1,800
    • Self-Funded Residential Dementia Care £1,698 – £2,040
    • Self-Funded Nursing Care £1,803 – £1,803
    • Self-Funded Nursing Dementia Care £1,839 – £1,941
    • RESPITE Self-Funded Residential Care £1,820 – £1,820
    • RESPITE Self-Funded Residential Dementia Care £1,820 – £1,820
    • RESPITE Self-Funded Nursing Care £2,205 – £2,205
    • RESPITE Self-Funded Nursing Dementia Care £2,205 – £2,205

  • Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).
  • (these prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.


  • Parking

  • Freely available parking on site.


Pax Hill Care Home Reviews (117)

Total of 117, showing 41-60
9.9

Pax Hill Care Home has a Review Score of 9.9 (9.929) out of 10, based on 43 reviews in the last 2 years. Over all time Pax Hill Care Home has 117 reviews.

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Review from Alexandra J (Wife of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is bedbound and has advanced Parkinson's and dementia. He is treated with gentleness and respect at all times. He is always comfortable and clean when I visit. The staff are friendly and welcoming to me and nothing is too much trouble. I am very happy with the care given to my husband and
would highly recommend Pax Hill.

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Review from Penny B (Daughter of Resident) published on 14 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The clue is in the name Pax Hill. Care home and the way that you cared for our beautiful mother was so special.
From our first contact with Pax Hill nothing was too much trouble, day one when you stayed late to help with Mum's arrival to her last hurrah and facilitating a wonderful family room for
our party!
The staff, rooms, food, gardens and love! Nothing could have been any better. Thank you!

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Review from Bob B (Son of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill was the 5th and final home that Mum lived in, for a period of 6 months. The care she received was exemplary and the staff were really accommodating. We struggled to find somewhere she would be happy and the excellent staff on the Balmoral wing, were brilliant in both attending to her needs,
which increased over time, and in engaging with her so that she felt 'understood'. One member of staff in particular offered a level of empathy and understanding that is quite extraordinary.
I would have no hesitation in recommending Pax Hill to anyone looking for a caring and loving environment for their loved one, where they can be made comfortable, engaged with, and make the most of the life they have left. Thank you Pax Hill!

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Review from J B (Son of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that our mum has received on Montgomery Wing at Pax Hill has been fantastic. She has an exceptional team looking after her, which provides a high standard of personal care, communicates well with the family and always respects her wishes on a day-to-day basis. I am confident that despite her
difficulties she is made to feel as comfortable as possible, and her dignity assured.

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Review from Marie S (Wife of Resident) published on 4 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment of entry to the home a very warm welcome. Staff so supportive to relatives and keeping updated on any health issues. All staff make me feel my husband is in safe and very caring hands. He smiles and has fun as soon as he hears staff voices as his sight is not great. The care staff go
above and beyond they are just amazing.

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Review from H C (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Pax Hill to be a very comfortable and friendly place. The buildings and grounds are very well maintained. The staff on the unit are very welcoming and friendly. Contact with relatives is very efficient. The reception staff are also extremely helpful and friendly.

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Review from Felicio F (Son of Resident) published on 24 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since 2021 and everyone has made her feel very welcome. She has settled in well and gets on well with all the carers who look after her. From a family viewpoint, they are always happy to talk to the family and answer any questions they may have.

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Review from Caroline D (Daughter-in-law of Resident) published on 19 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has lived at Pax Hill for six years - initially in the EMF, then moved to nursing care. She was treated with respect, love and care by the Pax Hill staff who became more like family. Her needs were noticed and met, we were kept informed, made welcome at all times, and involved in every
decision. As her health changed she was treated with the utmost compassion, as were we when she peacefully died. We were touched by the personal way staff came to pay their respects and say goodbye. I am a healthcare professional and can say this is the best example of care of the elderly you will find.

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Review from Vickie W (Daughter of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended the fete at Pax Hill care home on 3rd July. Lovely event, we really enjoyed it, and Mum loved the singing - especially the Abba songs! The staff from the EMF wing are so friendly and welcoming, I always leave feeling reassured that Mum is in safe and loving hands. Thank you all so much for
your hard work.

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Review from A W (Daughter of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Pax Hill are excellent - from management, reception, support and care staff. They always are courteous, caring and helpful - this is the most important factor in our choice as a family for this home. Unusually - the turnover of staff is very low - the majority that comes into contact
with my mother has been here for three years, this is very good. Food can always be improved. The rooms - would be improved by following suggestions - removing the desk and providing shelves/draws - to display person knick-nack to personalize the room more. (I have worked in a high-end care home myself, and I highly rate Pax Hill).

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Review from D M (Husband of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been very well looked after in the two and a half years she has been a resident. The management and care taken during the Covid period have been excellent. They always take care to fulfil the needs of the residents and their relatives. An excellent care home.

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Review from J M (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is good, beautiful garden. I feel safe and happy.

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Review from S C (Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have lived here for six months. I am very happy and very satisfied with everything every day.

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Review from J B (Respite Resident) published on 5 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am here for a short stay but I find the staff very kind and helpful. I enjoy the view from my room.

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Review from F H (Resident) published on 2 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Attention is good, service is good. Enjoyed art class. Diet is good. Very pleasant to stay here.

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Review from Lucy W (Daughter of Resident) published on 26 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June this year, our mother was admitted to Pax Hill, Montgomery floor as an emergency resident due to her terminal cancer and onset Dementia, which meant that my sister and I could no longer look after her full time at home. We can't honestly describe all the amazing care, love and support she and
our family received from day 1, she was truly happy and fell in love with each and every one of the staff. The nursing and care provided was excellent, with the support of the doctor's surgery she was kept out of as much pain as possible and we were always kept informed. She was there for 3 months, which amazed us all with her strength to fight Cancer. But it's not surprising as she was so happy being there. In the final week of her life, she was continued to be treated with so much dignity, respect, and love, that it truly made a tough time bearable. Montgomery wing, you will always be cherished in our lives. Love from all of us and of course Benny the dog!

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Review from Sue W (Daughter of Resident) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved mum in with us for end-of-life care in August 2020. But having had a fall and was admitted to hospital, on discharge, it became clear I was unable to give her the nursing care she now needed so we moved her to Pax Hill. From day one, all staff including receptionists were so kind and friendly
and a big thank you to all the staff on Montgomery for the care they gave mum in her 10 days with them and especially one staff member for staying with mum in her last moments and keeping me up to date on a daily basis. I cannot recommend the care home highly enough and had she lived longer I know mum would have been very happy there.

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Review from Libby B (Daughter of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents moved in during lockdown. They have been well looked after with great kindness and dignity at a very difficult time. We have been given as much access as possible and Pax Hill Care Home has taken great care to remain Covid safe for staff and residents. Thank you all for your care and
support it is very much appreciated.

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Review from Joan S (Niece of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt has been a resident at Pax Hill Care Home for over 8 years. She is now 102 and not once has she complained about anyone or anything at Pax Hill Care Home. She is very happy- nothing but praise for the staff, food and surroundings. Staff are very supportive and done brilliantly to get through
the pandemic.

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Review from Sylvia S (Niece of Resident) published on 15 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie is currently in a room at Pax Hill Care Home. She has received excellent care from all the staff. Sometimes she is not compliant with personal care, the staff are very aware of her likes and dislikes and treat her with dignity.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Pax Hill Care Home is calculated as follows: ( (474 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 508 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 18 Mar 2025

Nursing rooms available for both dementia and non-dementia care needs. General (non dementia) residential room available.


Awards / Recognitions (0)

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Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager

Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.