Pax Hill Care Home

Pax Hill, Bentley, Farnham GU10 5NG
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9.9 117 Reviews
  • Pax Hill Care Home, Farnham
Pax Hill is care home set in nine acres of gardens in the picturesque village of Bentley on the border between Surrey and Hampshire. Every room in this unusual circular building has views of the surrounding countryside or central courtyard through low level picture windows.

Each bedroom has large en-suite shower rooms with wheelchair access, electric profiling beds, flat screen television, telephone and access to a broadband internet connection.

Nursing and care staff are on duty 24 hours a day to provide help whatever your care requirements.

Separate, self-contained care areas enable them to provide different types of care and to enable residents to feel comfortable with their surroundings.

Professionals provide general nursing care, palliative care, nursing care for dementia and residential care.

Activity therapists provide a social calendar of events and support to encourage communication and maintenance of an active lifestyle. Alternatively, the gardens provide the perfect place for tranquillity and a spot of gardening.

They are happy to offer respite and short-term care for a few days to a few weeks to cover post-operative recuperation, carers holidays and breaks, or trial visits to see if care home life is suitable for you.

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Care Provided by Pax Hill Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 98 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Multiple Sclerosis
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Wendy Dunford (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (98)
    • Single Rooms with ensuite Wet Room (98)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2010

Funding & Fees Guide for Pax Hill Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,551 – £1,800
    • Self-Funded Residential Dementia Care £1,698 – £2,040
    • Self-Funded Nursing Care £1,803 – £1,803
    • Self-Funded Nursing Dementia Care £1,839 – £1,941
    • RESPITE Self-Funded Residential Care £1,820 – £1,820
    • RESPITE Self-Funded Residential Dementia Care £1,820 – £1,820
    • RESPITE Self-Funded Nursing Care £2,205 – £2,205
    • RESPITE Self-Funded Nursing Dementia Care £2,205 – £2,205

  • Our fees include everything we provide for day to day living including activities, trips out, social events, all care and accommodation requirements. Extra charges are made for external suppliers of services e.g hairdressing, deliveries from the local newsagents, podiatry and physiotherapy (unless referred via the NHS).
  • (these prices are only a guideline, please contact Pax Hill Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors always welcome. Staff can be busy at meal times, so it is preferred if visitors wish to see staff they are here between 9.30am and noon and 1.30 to 4.30pm.


  • Parking

  • Freely available parking on site.


Pax Hill Care Home Reviews (117)

Total of 117, showing 81-100
9.9

Pax Hill Care Home has a Review Score of 9.9 (9.929) out of 10, based on 43 reviews in the last 2 years. Over all time Pax Hill Care Home has 117 reviews.

Overall Experience

  • 97
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Date Published

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Review from Jan A (Daughter of Resident) published on 26 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew straight away that Pax Hill was the perfect place for my Mum when I saw that the staff were hugging family members of residents in the home. In fact, I feel that the staff at Pax Hill became my family too. Not only was the care of my Mum exemplary, the fact that all the staff went out of their
way and took time to find out what interested and stimulated her was really touching. The care and concern shown by the chefs when Mum's appetite diminished and how they did their utmost in regularly consulting me over what they could make for her and how they tried to tempt her with different dishes is indicative to me of the level of care given in the home. Although I was concerned about the deterioration in Mum's health, I never once felt anxious about her care. I knew she was in good hands. And I would like to thank everyone at the care home for their kindness, friendship and support.

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Review from A S (Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find this home friendly. Staff and residents a pleasant atmosphere. Staff are always ready to help if needed. Nothing is too much trouble.

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Review from C W (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given. There is a wonderful, friendly welcome given by all the staff you meet.

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Review from Deborah F (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Pax Hill in January 2018, following a difficult year in 2017 with 5 stays in hospital. From the outset, the care taken liaising with the hospital and understanding Mums needs was excellent.
The nursing staff, lead by a certain member of staff are second to none, they keep us informed
and involved with Mum's care and spend time with us to ensure they understood her needs, what works and what doesn't for her. The staff have never stopped engaging with her to try and encourage her to join in with the amazing array of entertainment. She now goes regularly which is amazing.

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Review from Elaine S (Daughter of Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pax Hill Care Home surpassed all expectations. The quality of care is exceedingly good especially in terms of the kindness and thoughtfulness shown by the caring staff. They all have time to spend with my mother when it's needed and wonderful patience. She is very well looked after and I feel content
that she is with you at Pax Hill.

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Review from D W (Resident) assisted by family/friend published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the time the care is good. Sometimes certain individuals are not so caring. There are some very caring people here. The food is generally good, a variety of dishes; food not always hot enough.
I really enjoy all the activities that are put on for us. The activity coordinator on Montgomery
Ward is brilliant, includes me in everything and goes above and beyond.

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Review from Joyce P (Resident) assisted by family/friend published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in Pax Hill for 18 months and found happiness here and have little to complain about.
I am well looked after, have a lovely room in which I am allowed to have some of my own furniture and enjoy the view and wildlife.
The staff are mainly very friendly and attentive.

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Review from J B (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful from all the staff.
The gardener keeps everything well including my bird feeder.

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Review from V A (Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the accommodation, cleanliness, food and staff very satisfactory and I have a nice view from my room. I also take part in all the activities available.

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Review from S C (Nephew of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and do a great job caring for my aunt. The standard of care and the clean facilities has been exceptional over the 6 years my aunt has been a resident.

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Review from Caroline B (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Pax Hill for 6 months. She is well cared for, happy and treated with kindness, dignity and respect. The staff are always relaxed and present. A very positive and happy exterior. I regularly ask Mum if people are kind to her and she says yes. Her room is clean and tidy and her clothes
are clean.hygiene is good - no nasty smells. I am advised if the staff are worried about her.

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Review from Sheila B (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is clean and tidy and smells fresh. The staff are very friendly and caring and seem to know their residents very well.

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Review from C S (Daughter of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very well run nursing home. Lovely friendly staff at all levels. Any small concerns I have had over the past year are always dealt with very quickly.

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Review from A M (Daughter of Resident) published on 21 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very glad that we found Pax Hill Care Home. It was difficult making the decision that my mum needed to be in a care home. She has been living here for 9 months.
Mum is well looked after in all aspects of her care. There are plenty of permanent care staff who are cheerful and thoughtful. Mum’s
medical needs are supervised by the nursing staff, with whom we have very good relationships.
Activity Coordinators do a superb job. There are a range of activities each week, in the lounge, in the activity room, or when the weather is pleasant, outside.
The cleverly designed, purpose-built home is set in beautiful grounds. The gentle curve of the corridor makes the spacious building feel cosy. Her en-suite bedroom is well equipped and has a gorgeous view. The home is always very clean.
Mum is safely looked after and she is happy. I visit frequently and the visits are enjoyable.
We have to trust someone to look after mum, and I am pleased that we can trust, wholeheartedly, the staff at Pax Hill.

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Review from Helen (Resident) published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been at Pax Hill for two months and have settled in well.
I have found all the staff very caring and friendly and very willing.
I really enjoy all the activities I can attend and the outings that are arranged which means that I do not have to spend a lot of time in my room.
Having friends
and family living close by is, of course, a bonus.
The outlook from my room is beautiful and I love watching the wildlife and being able to sit outside.
I am a little disappointed with the food, always having been used to home cooking.
Very often it is too spicy and peppery and chips with everything.
Also, the desserts taste very artificial and too sweet for someone with diabetes.
I do realise it is difficult cooking for large numbers.

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Review from L M (Daughter of Resident) published on 1 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but high praise for the way my relative’s personal, nursing and social needs have been met. Carers and nurses are professional, understanding and compassionately patient, with relatives' input welcomed.
Activity co-ordinators are talented and imaginative, working tirelessly to: devise outings;
provide a wide variety of diversions and activities; organise seasonal events; and still find time for a one-to-one with residents.
Catering's excellent, with appealing, varied menus and chefs open to suggestions. Everything (including afternoon and residents’ birthday cakes) prepared on site, in pristine modern facilities.
Hygiene standards are high throughout; residents’ bathrooms spotless. Cleaners smart, friendly, and thorough. Decoration/maintenance to highest levels.
Management is approachable and highly effective, regular surveys encourage feedback, shortcomings/suggestions speedily implemented.
An uplifting, reassuring team spirit pervades Pax Hill. It is a very special place.

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Review from A R (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are very caring people here.

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Review from W M (Son of Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for many years.
The care and attention she receives is excellent by the home and the staff are very friendly.

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Review from Maragaret M (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy and please to find activities available to keep us occupied.

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Review from Sylvia B (Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy at Pax Hill Care Home, the staff are very kind and helpful. The food is good. The building is always warm and clean. The staff are very pleasant. I am very happy here.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Pax Hill Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 43 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Pax Hill Care Home is calculated as follows: ( (474 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 508 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pax Hill Care Home is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 98 registered maximum number of service users is 19.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

7 Bed Vacancies

posted 18 Mar 2025

Nursing rooms available for both dementia and non-dementia care needs. General (non dementia) residential room available.


Awards / Recognitions (0)

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Meet the Team (1)

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Wendy Dunford

Job Title: Registered Manager

Joined: 2005

Wendy Dunford is a nurse with many years experience in running a care home. Wendy first worked at Pax Hill in 2005 as Manager of the EMF wing and after a spell with another care provider, returned as Manager for the newly built care home in 2010.